2023 Land Rover Range Rover Sport

Dear Land Rover Customer Care Team, I am writing to formally log a complaint regarding my 2023 Range Rover Sport (VIN: [XXX] and the unsatisfactory service experience I received at the Land Rover Alexandria dealership. My vehicle currently has only 16,000 miles on the odometer. Recently, the "Brake Pad Worn" warning light appeared on the dashboard. Upon bringing the vehicle to Land Rover Alexandria for inspection, the dealership advised that both the brake pads and brake rotors require a complete replacement, refusing to cover the service under warranty or offer any Goodwill assistance. Requiring a complete brake pad and rotor replacement at just 16,000 miles on a premium, luxury SUV is entirely unacceptable and well below reasonable manufacturing and safety expectations. A failure/wear of both pads and rotors at this extremely low mileage strongly points to one of the following underlying issues: A manufacturing/part defect in the brake friction material or rotors. An electronic or mechanical system issue (such as sticking calipers, torque vectoring drag, or electronic parking brake binding) causing excessive, premature dragging and wear. When I requested that this issue be evaluated under warranty or submitted for Manufacturer Goodwill support, Land Rover Alexandria flatly refused and insisted that I pay out-of-pocket for a full pad and rotor replacement. As a Land Rover owner, I expect the vehicle’s components to meet premium quality and safety standards. Replacing rotors and pads at 16,000 miles is not standard "wear and tear"—it indicates a defect or system malfunction. I am requesting the following resolutions: A formal review of this case by JLR Corporate. Full or partial coverage (Goodwill assistance / Warranty claim) for the replacement of the brake pads and rotors. A thorough technical inspection by JLR to confirm there is no underlying mechanical or electronic defect causing premature brake drag on this vehicle. I request a prompt response INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

VEHICLE: 2023 Land Rover Range Rover Sport HSE, Original owner since February 2023. NATURE OF DEFECT: Persistent and unresolved coolant loss from the engine cooling system, with evidence suggesting leaked coolant is contacting hot engine components and creating a potential fire hazard. CHRONOLOGY: Beginning in February 2026, the vehicle began displaying recurring "low coolant" warnings on the instrument cluster. The vehicle has been presented to an authorized Jaguar Land Rover dealership three times for warranty diagnosis and repair of this complaint. On each of the three visits, the dealership replaced a single cooling system component (a hose or O-ring). After each repair, the low coolant warning returned within approximately two weeks. The most recent repair, completed on May 26 2026, involved replacement of an O-ring on a lower coolant hose that had been previously serviced under JLR safety recall N785. The vehicle was returned to me on Thursday, May 28 2026. On Tuesday afternoon, June 2 2026 (approximately five days after the most recent repair), I detected a distinct burning odor from the engine compartment while the vehicle was operating. On Wednesday morning, June 3 2026, I visually inspected the coolant expansion tank and confirmed the coolant level had again dropped below the minimum mark. SAFETY CONCERN: The combination of recurring coolant loss and a burning odor originating from the engine compartment is consistent with coolant contacting hot engine components — most likely the turbocharger, exhaust manifold, or associated heat shielding. This is the same failure mode that prompted JLR safety recall N785 (NHTSA Campaign 23V-221) on 2019-2022 Range Rover Sport PHEV vehicles, in which leaking coolant onto the turbocharger heat shield was identified by the manufacturer as creating an increased risk of fire. My 2023 Range Rover Sport HSE is not currently included within the scope of recall N785

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

The Keyless Vehicle Module security system on my 2023 Range Rover Sport deactivated both of my smart keys simultaneously without any warning or alert. The vehicle locked itself while both keys were inside and completely disabled them both at the same time, leaving my vehicle totally inoperable. I had no way to start or operate my vehicle. There was no warning light, no alert on the dashboard before this happened, and no information provided at purchase that this could ever occur. The only message displayed on the dashboard after the fact was Refer to Handbook Smart Key Deactivated. I am a single father with dependents and this is my only vehicle. I was left completely stranded at my home with no transportation for multiple days. This is a known and documented design defect affecting all Jaguar Land Rover vehicles manufactured from 2022 onwards. The vehicle has been inspected by Land Rover Alexandria dealer located at [XXX] . The dealer confirmed the issue and quoted me $3,000 to replace the Keyless Vehicle Module hardware. After I filed a BBB complaint and contacted Land Rover corporate the price was reduced to $640. My vehicle is a 2023 model and is still under full factory warranty. Land Rover corporate has an open case on this matter under case number XXX No other vehicle manufacturer allows their own security system to completely strand the owner with no warning and no safeguard. This is a serious safety defect because it can strand drivers in dangerous locations at any time without notice INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

2023 Range Rover Sport (VIN: [XXX] ). Vehicle's own anti-theft security system simultaneously deactivated both smart keys after they were left inside the locked vehicle. This is a known design defect across all JLR vehicles from 2022 onwards. Vehicle is now completely inoperable. Dealer is quoting $3,000 for a new Keyless Vehicle Module (KVM) and two new keys. Owner was never warned at purchase that this could occur. This leaves owners completely stranded with no fix available without paying thousands of dollars. This is a safety issue as it can strand drivers in unsafe locations. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 Land Rover Range Rover Sport. The contact stated that while driving approximately 15-20 MPH with her daughter in the vehicle, the contact heard a chugging sound, and the vehicle stopped independently. The contact was able to pull over near a stop sign and stopped and exited the vehicle and became aware that the front passenger’s side wheel had detached from the vehicle. The contact stated that the suspension had detached from the vehicle. The suspension system warning light was illuminated. A dealer was contacted. The vehicle was towed to the dealer and was being diagnosed. The vehicle was not yet repaired. The manufacturer was notified of the failure and documented an incident report. The failure mileage was 47,000.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Dash message shown electrical system fault, vehicle shut down completely in less than 30 min. Upon a jumpstart, the vehicle would only run for less than a minute before complete shutdown. Dealership towed vehicle, and states problem with DC converter.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

I was driving my vehicle when suddenly I got a "electrical fault has been detected Pull over Safely" error message. At that time the everything is still running and working. I pulled over safely and shut off the car. I restarted it and it said "low battery, start engine". It was really cold and I imagine as the car kept running, that will recharge the battery. I continued to drive (cautiously on local streets) and about 20 mins later, certain electrical features like lane assist and traction control was not available. A few minutes later, more and more systems were being turned off. Eventually, the car's engine died and there was no electric power to the car. I lost steering and brakes. Everything in the car was electronically controlled. The car rolled to a stop but I was not even able to use my hazard lights. Luckily, it was during the day and I was able to roll to a stop and call for help. This is a safety concern if my engine stopped and I was in the middle lane of a highway. I'm unable to steer, brake, or show signs that I'm in trouble to those behind me. The car was eventually towed to a Land Rover dealer and the service rep said I would need my 48V to 12V DC to DC converter replaced. She has at least 10 other vehicles with this issue. The way the car is designed, when the engine is running, it's powering a 48v battery. The 48v battery then converts the electricity to 12v for all the components of the car. In my case, when the engine was running, it was not able to recharge the 12v battery at all. In a vehicle where EVERYTHING is controlled electronically (even the door handles), there should be a failsafe so the 12v battery can be charged when the engine is running but the DC to DC converter doesn't work. This is a serious safety concern if this happened I needed to avoid hitting pedestrians. The horn won't work and I can't roll my window down to yell.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

As i was driving out of the Costco parking lot the car read an error “stop safely. Electrical fault detected” within seconds the car completely shut off. No power. Brakes shut off. Steering shut off.

Reported

Feb 2026

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

electrical failure of dc to dc converter, confirmed by manufacturer while driving on the highway i got an error message and immediately afterward the entire car shut down. no power steering, no brakes, no lights or hazards, no airbag. i was able to stop the car by gliding into an embankment in the left hand lane of the highway. was towed to the dealership. only by luck was my car not hit from behind or cause an accident behind me as I had no ability to put the hazards on. called 911 several times to assist but they did not come during the two hours i was on the highway. this issue has been reported in other range rover sports 2023 I had a recent full checkup of the car within the last month.

Reported

Feb 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

Crash

The red light (Electrical Failure) popped up. Next the car essentially shut down - while on the road - luckily it was on a side road so no collision / personal injury occured although it could have been a disaster. After waiting in 10 degree cold, i towed the vehicle to Range Rover and upon testing next day, i was notified that its a defective DC/DC converter. There is no ETA on when the vehicle will be fixed as the part is on back order as this appears to be a systematic failure across a number of Land Rover makes and models. Dealership suggested this should be a wide spread recall. In the meantime, Range Rover knew of this issue. Dindt notify me (or anyone) and put our lives in danger. And have no means to fix the issue given the part is on backorder

Reported

Feb 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

Since buying this car brand new it’s been nothing but problem after problem. Newest problem is one I’ve been researching and long history of this issue. Needs to be recalled. It’s a DcDc issue very well known parts are on lengthy back order and the cost is astronomical!!! Please help !!!

Reported

Jan 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

The cars electrical system failed while driving on the highway. It first impacted the traction control, then ABS, then put the car into neutral while traveling at 70 mph the highway with no ability to put the car into drive. Fortunately I was able to coast into the breakdown lane before the car completely shut off and put itself in park. Had I not been able to get into the breakdown lane we would have been sitting stalled in the middle of the highway with no flashers p putting me, my wife and kids at significant risk of injury or death with cars and trucks going 70+ mph. The vehicle has been inspected by the dealer and I have been told it is a DC-to-DC converter that has failed and is the cause of the issue. The dealer informed me that this has been a recurring issue for these vehicles and that parts are on backorder due to the volume or orders. At the time of my call they indicated there is a "significant" number of orders nationally for this part. I was fortunate to have been able to get into the breakdown lane but this would have turned out very differently had I not been able to do that. I think others should be warned/aware of this issue.

Reported

Jan 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

Since I purchased this car new it has been problem after problem. Car now again is currently not running. It has been a nightmare and after further research there has been many complaints about this car. Please look into Land Rover it’s really a problem going on with them and their cars

Reported

Dec 2025

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

My vehicle lags using the accelerator. If you press the gas it taskes 10 seconds for the vehicle to begin moving unless you give it around 40% accelerator then it jumps uncontrollably forward. This happens everyday. I drive this vehicle constantly and the more I drive it the worse it gets. I feel the electric traction motor doesn't engage because of any number of reasons. I bring it to the shop and they charge the battery. After that it works fine for a few days then begins again.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

My vehicle as well received an electric fault message shortly before loosing all electrical power. When I say all I mean all as if someone removed the battery from the car. The issue that was described to me from the service department was the low voltage (12v) to high voltage (48v) I think dc to dc converter shorted out. They said this was the first device after the battery and contained all the battery saftey circuits. It allowed the LiFo battery to reach zero volts and they didn't replace the battery afterwards. When this happened I lost all power steering, lights, ability to use the roadside assistance.

Reported

Jul 2025

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

Windshield cracks spontaneously. In addition, there is an optical defect in the windshield glass that distorts visibility and is a safety hazard.

Reported

Oct 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

Less than 2 hours before my car completely shut down while driving, I received an error message stating "Stop safely. Electrical fault detected." I immediately reached out to the service department who told they didn't think the car would have any additional issues and that I should bring it to the shop on Monday (the incident happened on Saturday). While driving down an entrance ramp to a major highway, my car shut completely off leaving me with no steering, brakes, emergency brakes, hazards or anything--completely dead to the point where absolutely nothing worked. I had to do my best to steer a dead car down an entrance ramp and onto a grassy area on the side of the highway as to avoid being hit by another vehicle or crashing into a vehicle or tree. The safety of myself and my family was put at risk because the car completely shut down leaving no emergency equipment for me to use. I had cars behind me, in front of me, and beside me on a busy highway with a speed limit of 70 mph. I was also going down a ramp with no brakes. At first I thought it was the battery as did the dealership, then they suspected the generator, then they said it was the converter. They were able to produce the same problem after the generator was replaced and the car only ran for 15 minutes. Unfortunately we sold the car within 2 weeks of the incident because we no longer felt safe, and the manufacturer has been replacing one part at a time with the most important part being on back order with no indication of when it will arrive.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

Car started flashing "Lane assist not available" and steering wheel locked out.. it seems like no power steering anymore.. i am taking it to dealership but could been a major accident.

Reported

Mar 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

The car had a warning light in December “stop safely electrical fault detected” Land Rover dealership told me nothing was wrong, except I don’t drive enough & the battery was low. Eventually, the warning went away. This week, the warning light was back, along with additional warnings. The car literally shut down & quit working while it was running. I was sitting in a drive-through. I could not put it in park or drive. Extremely dangerous!!! I had to tow it to the dealership. Again we were told that I don’t drive the car enough. i’ve had it for 5 months and it only has 3000 miles. We refused to accept that as an answer. Eventually, they said there was an update needed. I still do not feel this car is safe.

Reported

Feb 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 Land Rover Range Rover Sport. The contact stated that while driving at unknown speeds, the brake warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the brake pads needed to be replaced. The vehicle was not repaired due to the parts being backordered. The manufacturer was contacted, who informed him not to drive the vehicle. but no further assistance was provided. The approximate failure mileage was 13,000. The VIN was not available.

Reported

Dec 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

Sadly, I have to report that I have not had my truck for more than 2 weeks and I had to already bring it to the dealerships for diagnostic evaluation for an Electrical fault detection message. As per the service department the vehicle needs a new Alternator. Hence, needing an alternator replacement when the vehicle has less than 200 miles is of great concern for the safety of my family and myself because this may have resulted from a manufacturer's safety-related defect? Or problem. I am hoping nothing major goes wrong with the vehicle after this initial repair other than regular maintenance and regular usage repairs. Needless to say, I am very disappointed and rethinking my automotive purchase. In addition, this is a great inconvenience to me. The vehicle currently at dealership for Alternator part replacement.

Reported

Sep 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

Adaptive Cruise Control does not recognize (at times) stopped cars. SUV will accelerate into a stopped car. Similar problem on the NJ Turnpike traveling 65 mph with Adaptive Cruise Control. All lanes had a meaningful slow down and SUV continued to accelerate into slowdown. Almost had an accident and had to slam on the breaks. There was NO collision warning (should he alerted). The Lane Assist is buggy and pushes against my natural steering for no reason. It’s constantly trying to steer against my 2 handed steering.

Reported

Nov 2022

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2023 Land Rover Range Rover Sport vehicles. The vehicles are equipped with incorrect rear taillights that do not illuminate correctly. In addition, the brake lights may not illuminate correctly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."

Risk: Taillights and brake lights that do not illuminate correctly can reduce vehicle visibility or cause confusion for other drivers, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the rear taillights, as necessary, free of charge. Owner notification letters were mailed May 25, 2023. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N782.

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2022-2023 Land Rover Range Rover and 2023 Land Rover Range Rover Sport vehicles. The second-row seat armrest storage compartment latch may fail, allowing the objects from within to be unsecured in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection in Interior Impact."

Risk: In the event of a crash, unsecured objects from within the armrest compartment may strike the vehicle occupants, increasing their risk of injury.

Remedy: Dealers will replace the locking arm of the second-row armrest storage compartment, free of charge. Owner notification letters were mailed October 3, 2023. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N789.

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2019-2023 Range Rover Sport, 2020-2023 Range Rover, Defender, 2022-2023 Discovery, and 2023 Range Rover Velar vehicles. The engine cam carrier oil channel may be blocked, which can lead to an oil leak.

Risk: An oil leak in the presence of an ignition source can increase the risk of a fire.

Remedy: Dealers will inspect and replace the engine cam carrier and related components as necessary, free of charge. Owner notification letters were mailed March 29, 2023. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N763.

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2023 Land Rover Range Rover Sport vehicles. Moisture may accumulate in the right-side tailgate and body mounted lights, which can cause the right-side exterior vehicle lights, including the brake, outer marker, reversing, and turn indicator lights to fail to illuminate.

Risk: Exterior lights that fail to illuminate can decrease visibility and increase the risk of a crash.

Remedy: Dealers will replace the right-side tailgate and body mounted lights, free of charge. Owner letters were mailed April 10, 2024. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover's number for this recall is N830.

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2023-2026 Range Rover Sport and Range Rover vehicles. The panoramic sunroof side finisher trim may not be properly secured and can detach.

Risk: A detached panoramic sunroof side trim can become a road hazard, increasing the risk of injury or crash.

Remedy: Dealers will inspect the panoramic sunroof side finisher trim and secure it as necessary, free of charge. Owner letters were mailed June 19, 2026. Owners may contact Land Rover's customer service at 800-637-6837. Land Rover's number for this recall is D095.

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2021-2024 Land Rover Range Rover Velar and Land Rover Discovery, 2020-2023 Land Rover Range Rover Evoque, 2019-2024 Land Rover Range Rover Sport, 2020-2024 Land Rover Range Rover, 2020 Land Rover Discovery Sport, 2020-2024 Land Rover Defender, 2021-2024 Jaguar F-Pace, and 2021-2022 Jaguar E-Pace mild-hybrid electric vehicles (MHEVs.) The DC-DC converter can fail due to an internal fault in the boost control microchip. A failure of the DC-DC converter will result in a loss of 12-Volt system charging and can lead to complete loss of drive power and exterior lighting.

Risk: A loss of drive power increases the risk of a crash.

Remedy: The remedy for this recall is currently under development. Interim letters notifying owners of the safety risk were mailed June 17, 2026. Additional letters will be sent once the remedy is available. Owners may contact Land Rover's customer service at 800-637-6837. Land Rover's numbers for this recall are D126 and H575.