2025 Jeep Wagoneer

For the past year I have been dealing with multiple vehicle failures with our 2025 Jeep Wagoneer. I have worked with my dealer a dozen times. Adnt he vehicle has been under service for roughly 13 weeks. Each time the dealership tells me the issue was a software update or they were not able to "recreate the issue". Our 2025 Wagoneer has been stalling out, shifting to park and then requiring a complete restart multiple times per week. This happens at low speed or at idle. On the afternoon of XXX, while driving the vehicle back from a different dealer for service of the same issue the vehicle stalled out completely on [XXX] just outside of [XXX]. Please see attached video. It is more than apparent that this vehicle is faulty and putting me and anyone else in my family that night drive this vehicle at risk. Over the past 7 months I have documented all issues and the dismissiveness of Herb Chambers Jeep Chrysler in Danvers, MA where we purchased/leased the vehicle from. Herb Chambers is stating I have to pay nearly $3000 dollars to exit our current lease. But, this is ridiculous as the vehicle is a danger to drive. Something bad will happen if our vehicle continues to be driven. And given the amount of time and energy I have wasted on trying to resolve these ongoing issues, Jeep/Stellantis, should actually pay me for the inconvenience. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

I recently purchased this vehicle and had possession of it for only three days before it developed a serious braking-related issue. While driving, the ABS warning light illuminated, indicating that the anti-lock braking system required service. At the same time, the vehicle became noticeably more difficult to stop, requiring increased braking distance and significantly earlier brake application than normal. The failed component is currently at the dealership and is available for inspection. The illuminated ABS warning also disabled several advanced driver assistance features, including the collision avoidance and automatic emergency braking systems. As a result, important safety features designed to help prevent or mitigate collisions were unavailable while the warning lights were present. This malfunction created a significant safety risk to me, my passengers, and other motorists. On multiple occasions, the vehicle required substantially more distance to stop, increasing the risk of a rear-end collision, particularly if another driver stopped suddenly or cut in front of my vehicle. Because the collision avoidance and assisted braking systems were also disabled, there was no electronic backup available to help reduce the risk of an accident. The vehicle has been inspected by the selling dealership, where technicians confirmed the problem after the vehicle failed two separate diagnostic tests. The vehicle remains at the dealership awaiting replacement parts and repair. It has now been out of service longer than I have actually been able to drive it since purchasing it. The ABS warning light and related service messages appeared before the braking performance deteriorated. To the best of my knowledge, no crash or injuries occurred, but the defect significantly increased stopping distance and created an unsafe driving condition. Based on the dealer's diagnosis, the issue has been confirmed and is awaiting repair.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

The vehicle's automatic emergency braking (AEB) / forward collision avoidance system activates without cause and brings the vehicle to a sudden, complete stop in the middle of an intersection. This has occurred on at least two occasions. In each instance I was making a left turn at a four-way intersection while an oncoming vehicle was also turning left — a common, non-conflicting turn geometry. The system falsely interpreted the opposing left-turning vehicle as an imminent frontal collision, displayed a "crash detected" message, and applied full braking, stopping my vehicle in live cross-traffic in the middle of the intersection. The first occurrence was on XXX, at the intersection of [XXX], while I was turning left from [XXX] [XXX]. The second occurrence was on XXX, at the intersection of [XXX], while turning left from [XXX] onto [XXX]. Both intersections are equipped with dual (two) opposing left-turn lanes, and in each case the false activation occurred as oncoming traffic in the opposing left-turn lanes was simultaneously turning left. This is a serious safety hazard. An unexpected, complete stop in the middle of an active intersection exposes the vehicle to being struck from behind by following traffic and to side-impact (T-bone) collisions from cross-traffic. The braking is abrupt and unanticipated, and no obstacle is actually present in the vehicle's path. No crash or injury has resulted to date. The defect has been reported to the selling/servicing dealer, Larry H. Miller Chrysler Dodge Jeep Ram 104th (Thornton, CO), and is the subject of an open Stellantis case, #XXX. The vehicle has been taken to the dealer for this concern. I am requesting that NHTSA investigate the forward collision avoidance / automatic emergency braking system on this vehicle and model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

This happened twice but the second time could've caused a serious accident. I was turning left through an intersection and the vehicle on the opposite side of the road was turning left (we were going opposite directions) When the other vehicle got "close" to me (not close enough to crash) my collision assistance/automatic emergency braking stopped my car in the middle of the intersection with other people turning also behind me. I had to put my car in park and then in drive again to get it going. it was very scary and if anyone wasn't paying attention it would've cause a collision in an intersection which the safety feature was trying to avoid. I have since turned that off and only get visual alerts to brake.

Reported

Jun 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Turned on car in garage and sounded like it was in gear but wouldn’t shift into any gear and all the warning lights in the dash came on. Had to be pulled out of garage by tow truck and towed to dealership where it has been since May 12.

Reported

Jun 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

It’s put me and my family at risk yes the problem is confirmed by mechanic every time when the problem occurs I get warnings to stop driving and turn off the car

Reported

Jun 2026

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

Was driving on a side street when the following warnings appeared: "Stop Safely – Vehicle Will Shut Off Soon", "Service Electric Vehicle System" , Wrench warning light. Immediately attempted to pull to the side of the road. Once stopped, the vehicle completely froze and became inoperable. The vehicle had to be towed to Shaver Chrysler Dodge Jeep RAM in Thousand Oaks, California.The same safety-related failures are being reported not only in the Jeep Wagoneer S, but also in the Dodge Charger Daytona, which shares the same STLA Large EV platform/These warnings on the Wagoneer S and Charger EVs indicate a critical fault detected in the vehicle's high-voltage or 12-volt electrical system, frequently stemming from a software glitch, a loose 12V terminal, or communication errors between the battery control modules. . This suggests the issue may be a broader platform-level software or electrical defect rather than an isolated problem with our vehicle. This is now the third occurrence of the same issue within the past year. Stellantis has been unable to diagnose and permanently correct a known defect.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

Vehicle would not go into gear when turned on. Vehicle would not turn off when attempted to turn off. Could not even open doors when attempting to get back in vehicle. I received notices to service the following: blind spot alert, electronic stability control, transmission, autopark, electric vehicle system. I received a notification that the vehicle was going 317 miles per hour. It is now in the shop for the 3rd time in 10 months for the same issues. This vehicle needs to be recalled as it is a hazard to the general public.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

The first time this happened I was pulling into a parking lot and all service lights started flickering and it said to turn turn off car immediately as I was driving, I pulled into the nearest parking lot and it just stopped driving. The second time, which was Friday, April 17, 2026 I was driving down a busy road and all lights started flashing, the big NO ASB brakes flashing and I had no brakes. It was terrifying. Thankfully I ended up going down a hill onto flat ground and was able to pull into a gas station and get stopped by the curb. I immediately turned off the car and called the dealership. This happens without any warning at all, just when I am driving. This car is completely UNSAFE and unreliable. I needed to drive 188 miles on Saturday and when I picked the car up from the dealership the service manager told me NOT to take it on the trip, after being told the updates were completed. The issue has not been reliably reproduced, but the vehicle has been taken to the dealership twice for the same concern. After the most recent visit, the service manager advised me not to drive the vehicle due to safety concerns, indicating the issue may still be present and unresolved. The vehicle has been inspected by an authorized dealership on two separate occasions. It has not yet been inspected by the manufacturer directly, police, or insurance representatives. No warning lights, messages, or prior symptoms appeared before either incident. The loss of braking occurred suddenly and without any advance indication. The failure involves the vehicle’s braking system and potentially the electrical/software systems. In addition to the braking issue, when the dealership connected a diagnostic device to the vehicle, it incorrectly registered the odometer reading as approximately 77,000 miles, while the actual mileage is approximately 4,801 miles. The failure involves the vehicle’s braking system and potentially the electrical/software systems. In addition to the braking issue,

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

Vehicle: 2025 Jeep Wagoneer S Dealer: Larry H Miller Colorado Jeep, Aurora, CO DESCRIPTION OF PROBLEM: My 2025 Jeep Wagoneer S has exhibited recurring charging and electrical system failures since taking delivery. The vehicle is advertised by Jeep as supporting Level 3 (DC fast) charging, with an official specification of 5-80% charge in approximately 28 minutes. In practice, the vehicle has been unable to reliably charge on higher-power DC fast chargers, and has exhibited symptoms consistent with an electrical/charging system fault. This has been ongoing for several months since the car was obtained. SYMPTOMS OBSERVED: 1. Vehicle fails to charge properly when connected to higher-power (Level 3 / DC fast) chargers, producing charging error messages. 2. Vehicle intermittently will not turn on / power up until it is powered off and restarted. This is a no-start condition that has created stranding risk. 3. Vehicle infotainment screens intermittently fail to turn on. SERVICE HISTORY: Please see attached repair order. DEALER GUIDANCE: The dealership's engineering/service manager has verbally advised me not to use Level 3 / DC fast charging on this vehicle and stated they cannot guarantee Level 3 charging will work. SAFETY CONCERN: The intermittent no-start condition and unpredictable charging behavior create real-world safety risk, including the risk of being stranded without the ability to recharge adequately on longer trips where Level 2 charging (which takes multiple hours) is not practical. Level 2 charging at home requires approximately 6.8 hours for a 5-80% charge per Jeep’s own specifications; if Level 3 charging cannot be used, the vehicle’s practical usable range is significantly reduced.

Reported

Apr 2026

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2025 Jeep Grand Wagoneer. The contact stated that while the vehicle was parked, her grandson was exiting the vehicle from the second row of seats on the driver's side, he accidentally activated the fold-down feature of the seat. The seat folded over and trapped the child's head between the seat and a TV screen located on the back of the driver's seat. The contact stated that the seat stopped folding when it encountered resistance from the child's body. The contact manually pulled the seat back off the child's back. The contact stated that the child was shaken up but not hurt. The manufacturer was not informed of the failure. The failure mileage was approximately 8,000.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

In April 2025, I purchased a new vehicle from AutoNation Chrysler Jeep Dodge Ram North Richland Hills as a retirement gift to myself. After years of driving gas-powered vehicles, I decided to transition to an electric vehicle and purchased a Jeep Wagoneer S. While the vehicle is visually impressive, my ownership experience has been nothing short of a nightmare. Since the purchase, the vehicle has experienced ongoing and severe mechanical issues. It has spent more time at the dealership than in my garage. I have worked with multiple service departments and communicated with several representatives from Stellantis, repeatedly warning that this vehicle poses a serious safety risk and could result in injury or worse. The primary issue is extremely dangerous: the vehicle will unexpectedly surge forward with force and then abruptly lose all battery power. Despite being repaired approximately 8 to 10 times, the problem continues to recur. Multiple technicians, engineers, and even an investigator have attempted to diagnose and fix the issue, all without success. A few weeks ago, I experienced what I believe could have been a fatal incident. At approximately 5:15 a.m., while driving on the highway near the 121 and 635 merge in Grapevine, the vehicle failed completely. It was still dark, and traffic was moving at speeds exceeding 80 mph. My disabled vehicle was left blocking active lanes of traffic while other drivers swerved and honked to avoid me. Fearing for my life. This has happened so many times, but this time the failure could have been deadly. Following that incident, the vehicle was towed back to the dealership, where it has remained for approximately five weeks. Despite everything that has occurred, I was later contacted by a representative from Chrysler who offered $1,000 as a “goodwill” gesture for the whiplash I sustained during the incident. I made it clear that I was seeking a full buyback of the vehicle, including reimbursement of my investment. That re

Reported

Apr 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

1) Keyless entry/auto lock/unlock has been an issue since we leased the car, and it remains. CarPlay maps on the dashboard are not in sync with reality (even on the short ride home) often displaying the steering wheel icon and/or “0 m” directions that make no sense with the reality of where I was driving. After a brief stop on the way home, I turned the car on and the emergency brake initiated itself, as it so often has since we leased the car. This is made even worse by the fact that they turned off a collision safety feature to fix this issue, and it did not work or last even an hour of use.Battery regeneration levels unavailable” issues once again appear with all the dysfunction that comes along with it (this is another ongoing issue).This time the car also appeared to drive very “jumpy” even in “auto” mode. I noticed on the highway and on the streets. The accelerator petal appeared to be hypersensitive in a way that it was not before which feels dangerous.After another short outing. Creep Mode” that is supposed to maintain, did not. The screen got stuck on a weird parking screen we’d never seen.Then the screen went blank. We noticed the right fog light was out.The most alarming and critical dysfunction happened after we noticed cars following too closely.We tried to understand why when we got home and discovered the brake lights only illuminate when the car has come to a full stop, not when the regenerative braking is working (aka the car is slowing down). So as the car slows down, the brake lights do not illuminate, alerting other drivers that the car is slowing or stopping, which is critically dangerous! (HAVE PHOTOS OF ABOVE) 2) Several near-collisions have already occurred due to the brake light failure—on top of the other ongoing safety issues. 3) Provided photos to them, they are unable to resolve 4) Yes. [XXX] - [XXX] (office) [XXX] (email) [XXX] They say the car is safe when it is not - 9 different times 5) Yes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Apr 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The dealer can't take my car in for service for at least 3 weeks even though the vehicle is not safe to drive.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

I am not comfortable with this recall. Having a door fall off while driving is not acceptable. The dealer is totally overwhelmed. The earliest they can take the car in is in 3 weeks and then in the past it took them 1 month to look at the car. I am totally done with this car

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The vehicle has experienced two critical drivetrain failures. The first occurred in December 2025 at approximately 2,000 miles. The transmission failed, leaving the vehicle undriveable and requiring a tow. After repair, the vehicle was returned still displaying brake-system service warnings and had to go back to the dealer a second time. The second failure occurred on March 23, 2026 at 3,471 miles. The instrument cluster displayed 'Service Transmission' and 'Service Transmission - Set Park Brake to Prevent Rolling' with multiple red warning indicators. Battery was at 47%, confirming this is not a charge issue. The vehicle lost all drivetrain function without warning and could not be driven. This is a safety-critical defect - complete loss of propulsion and the inability to hold the vehicle in gear creates a risk of the vehicle rolling and a stranding hazard. The dealer has been unable to resolve the issue after three service visits. The problem has been confirmed and inspected by the authorized Stellantis dealer.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

Rear climate control system fails to provide cooled air to the second and third rows during normal vehicle operation. Front vents produce cold air while rear vents blow warm to hot air despite temperature settings at minimum, high fan speed, and recirculation enabled. The condition has been present since vehicle delivery and has persisted despite three repair attempts by an authorized dealership. The problem has been reproducible under both driving and idle conditions. Independent measurements using a probe-based temperature instrument inserted into the vents confirm a significant difference between front and rear discharge temperatures. After approximately 25 minutes of driving in moderate weather (about 72°F ambient), front vents measured approximately 42–44°F while second and third row vents remained approximately 72–86°F. In warmer conditions, rear vent temperatures have exceeded 90°F. Adjusting the front climate control to a normal comfort setting causes rear temperatures to rise further even when rear controls remain set to maximum cooling. The vehicle is a three-row family SUV. The failure exposes rear passengers, including a toddler in a rear-facing car seat, to elevated temperatures during normal driving, particularly in hot and humid southern Louisiana conditions. Young toddlers are more vulnerable to heat exposure and cannot easily regulate internal body temperatures themselves, increasing safety concerns. The defect substantially limits safe and practical use of rear seating areas and remains unresolved despite repeated service attempts. No warning indicators are provided to the driver that rear cooling is inadequate. The condition reduces the vehicle’s ability to safely transport passengers in rear seating positions during hot weather. The vehicle manufacturer, Stellantis N.V., has been formally notified of the condition and is aware of the issue.

Reported

Mar 2026

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

This vehicle has experienced three separate safety failures within only a few months of ownership. Incident 1: While driving with my children in the vehicle, the battery warning light illuminated and the vehicle immediately entered a low-power “turtle mode,” rapidly losing speed in traffic. The vehicle had to be towed to the dealership. Incident 2: While traveling approximately 60 mph, the hood latch failed and the vehicle immediately decelerated to approximately 20 mph, creating a dangerous situation in traffic. The vehicle again had to be towed. Incident 3: While pulling into my driveway, the vehicle displayed warning lights when shifted into reverse and went into transmission lock, rendering it immobile before losing power completely. In all three cases my wife and children were in the vehicle and were placed in unsafe situations. I am concerned this vehicle has serious safety defects.

Reported

Mar 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The radio head unit randomly reboots. This occurs usually when the car is initially started, and you are unable to utilize the backup camera or the camera freezes. Rear cross traffic breaking also fails and can cause an accident. I have also had issues with the powertrain, where the vehicle refuses to start, with a red lobster error message saying Service Electrical System.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

While driving our 2025 Jeep Wagoneer S EV, the electronic parking brake engages without driver input while the vehicle is in motion. The vehicle suddenly decelerates as if the parking brake has been applied. This occurs without any action from the driver and cannot be manually released. This is extremely dangerous because the parking brake is designed to be used when the vehicle is stationary. When it activates unexpectedly during normal driving it can cause sudden braking that could lead to a rear-end collision or loss of vehicle control.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2025 Jeep Wagoneer S. The contact stated that while driving approximately 25 MPH, the vehicle failed to accelerate and stalled. An unknown service warning light was illuminated. The contact pulled over to the side of the road, turned off the vehicle and the vehicle was able to be restarted. On another occasion, while the vehicle was parked at the residence, the vehicle lost power, and the contact was locked inside the vehicle and was unable to open the doors. The vehicle was towed to a dealer, where it was diagnosed and it was determined that a software update was needed. The software update was completed; however, the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 1,000.

Reported

Mar 2026

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

This is a brand new 2025 Wagoneer S Launch edition. On one occasion the vehicle lost all electric power while being driven. No electronic component worked on the vehicle including hazards. Had to leave the vehicle wear it died on the middle of the road. Was towed for repairs and remained int he shop for 28 days. I was told the delay in repair was due to a specialist from Stellantis being required. Vehicle again stalled about 2 weeks later while merging onto the freeway. This was during rush hour. The top speed the vehicle could reach was 8mph. While braking the vehicle would lurch forward. I had the vehicle towed again for service where it remained in the shop for 30 days. These are not safe vehicles to operate.

Reported

Feb 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2025 Jeep Wagoneer S. The contact stated that while driving at 40 MPH, the vehicle lost motive power and stalled. While driving approximately 10 - 40 MPH on two separate occasions, the failure reoccurred. The contact stated that the roof was vibrating. There were no warning lights illuminated. The vehicle was taken to the local dealer, where an unknown diagnosis was provided. The vehicle was repaired, but the failure reoccurred. The vehicle was scheduled to be taken back to the same dealer for a specialist to diagnose the vehicle. The manufacturer was contacted, but no assistance was provided. The failure mileage was unknown.

Reported

Feb 2026

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The most recent occurrence happened on January 20, 2026. This was not the first time this issue occurred. During a prior incident involving the same loss of accelerator response and unpredictable vehicle behavior, my small children were passengers in the vehicle and became visibly distressed and worried. During the most recent incident on January 21, 2026, while driving through an intersection, the vehicle entered a reduced power or “limp mode” condition and would not accelerate when the accelerator pedal was pressed. When the accelerator pedal was released, the vehicle accelerated unexpectedly and rapidly. Warning indicators related to electronic stability control and the high-voltage system were present. Diagnostic information later indicated loss of communication with the high-voltage battery systems. The vehicle behavior was unpredictable and felt unsafe. This occurred after the vehicle had been driven and was not limited to startup. Given that this issue has occurred more than once, including previously when my children were present, I no longer feel safe driving this vehicle.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

10/14/25: Started car and put it in reverse, slow to reverse. Then tried to pull forward, very sluggish with a delay, then when I pushed accelerator a little more, it took off and then it wouldn’t stop. I had to slam on breaks to stop. My head jerked forward and back and hit the headrest. My son was pushed forcefully into his seatbelt to stop the momentum. I turned on/ off car and then started to accelerate again thinking maybe something I did was wrong- but ‘felt that the car was off’. I tried to go forward again and the car wouldn’t really move, it was very slow to accelerate and then accelerated really fast and I got scared and the breaks were not responsive. The car was very slow to stop- I had to slam on the breaks again in the parking lot. At this point, I was very shaken up and so was my child asking if the car was safe. The shifting wheel was very hot. It wasn’t a sunny day and none of the other parts of the car was hot. At this point I was concerned about the electrical workings of the car and slowly drove back home which was just across Main street and across Channel. I then called Jeep and reported the problem. I also looked online to see if anyone had a similar experience and found a woman had a similar experience on 9/8/25. Road side assistance towed car to dealership. On 1/10/26 the same thing happened. Was backing out of driveway to do errands. Car slow to move when pushing accelerator pedal. Then accelerates very fast without much pressure on accelerator. Very slow to break had to slam on breaks to stop. In reverse, car started rolling forward first. Put back on charger and it seemed to reset everything and car worked normally. Afraid to I drive u less absolutely necessary due to inability to control car when it does this. Jeep contacted both times. Taken in for service first time- found nothing wrong and couldn’t reproduce. Out of town shortly after second time- car sat parked. Plan to take in 1/20/26.

Reported

Jan 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Entire electrical system failed. Car was unable to turn off, it was stuck in gear. Now car will not turn on, or charge, unresponsive. It is bricked. I have a call into Stellantis and the dealership. It's been 3 days and I have not heard back from either.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

Main instrument cluster failed. There was no warning. Occasionally, the main screen would boot up slow. Currently at dealership where they diagnosed the screen to not be communicating. With the screen not working, it disabled the turn signals and the blind spot monitoring, would turn the "1 pedal drive" on and off randomly, no speedometer.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

Vehicle - will power up but will not move/drive. Error showing “service Electrical system” Problem has been confirmed by the dealer This is the 3rd instance of this issue

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

While driving on the interstate, the vehicle went into “limp” mode and showed a turtle on my screen. From there, my vehicle decelerated drastically from 80 to 40 and did not allow me to accelerate. The screen showed a message that stated the systems were shutting down. My vehicle continued to decelerate as I tried to get to a safe spot out of the interstate lanes. After “resetting” the vehicle and waiting approx 20 min, the vehicle turned on as if nothing happened. This has happened 3 separate times in the span of a month.

Reported

Dec 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

While driving my 2025 Jeep Wagoneer S, I experienced a sudden loss of regenerative braking, which caused the vehicle to take much longer to stop than normal. On initial brake application, deceleration was greatly reduced and required substantially more pedal travel and pressure to bring the vehicle to a stop. A “Regenerative Braking Failure” warning appeared in the instrument cluster. At the same time, the vehicle’s power output dropped. The display showed multiple warnings, including Electrical Vehicle System Fault (wrench-and-bolt icon) and Reduced Power (“turtle”). A message appeared stating that the vehicle would shut down soon. Additional messages indicated that the Forward Collision Warning (FCW) and Automatic Emergency Braking (AEB) systems were disabled, further reducing braking support and collision avoidance capabilities. I was able to stop safely, shifted to Park, and powered off the vehicle. After opening and closing the driver’s door, I waited for all displays and indicator lights to turn off completely. A distinct mechanical clunk was then heard, consistent with the sound of high-voltage contactors disengaging. When I restarted the vehicle, all warnings cleared, and it drove normally again. This event created a potential safety risk due to the unexpected loss of regenerative braking, reduced propulsion power, and temporary disabling of FCW and AEB systems. The issue has not recurred, and the vehicle has not yet been inspected by the dealer or manufacturer.

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

I'm writing to report serious ongoing safety issues with my vehicle. Initial Service Visit (September 2024): I brought my vehicle in for two issues: Clicking noise when braking Trunk randomly closing on its own, which had hit my wife multiple times while loading groceries The dealership replaced the disconnects but stated they could not fix the trunk issue. New and Ongoing Problems: Since that service visit, the problems have worsened: The car now vibrates when backing up Clicking noises when braking continue The brakes feel like they're struggling to engage during sudden braking or in wet conditions The trunk issue persists and has become dangerous Most Recent Dealership Visit (Yesterday): I was told the trunk closing issue is "normal," but this is unacceptable for the following reasons: The trunk continues to hit my wife My [XXX] son was nearly trapped in the back when the trunk closed while he was putting on his cleats—he wasn't strong enough to stop it, and I had to run over to prevent him from being locked inside We nearly rear-ended another vehicle due to the brake problems Current Situation: My wife refuses to drive the vehicle with our children because she no longer feels safe. The car is currently at the dealership while they investigate, but at this point, I would like to explore options to exit my lease due to these unresolved safety concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

On [XXX], my 2025 Jeep Wagoneer S (VIN: [XXX] ) suffered a sudden and complete electrical and transmission failure while I was driving my child to school. Without warning, multiple system error messages appeared, the transmission locked, and the vehicle became totally unresponsive. It would not shut off despite several attempts. The wheels were locked solid, and the tow operators had to use sliding skates under the tires to load it onto a flatbed truck. The dealer (Castle Chrysler Dodge Jeep Ram of Naperville, IL) confirmed this condition is a known manufacturer defect under Service Publication [XXX], and explicitly stated that “there is not a fix for this condition at this time.” This event created a serious safety hazard — had it occurred on a highway, it could have caused a catastrophic accident. Jeep and Stellantis have acknowledged the issue but offered no immediate repair or replacement, only referring me to arbitration. I am reporting this to request an investigation into this defect and to urge a safety recall before someone is injured. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Oct 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

My vehicle’s low beams are vertically obstructed by the front end design of the car - the low beams are set back in the headlight unit and at night they only project to a limited height on the roadway in front of the vehicle - this results in a very distinct line created and anything above that line cannot be seen - on a perfectly level roadway the projection of the low beams is adequate but when the vehicle is not n motion and the roadway pitches down at the slightest angle and when you approach and angle of road that is inclined you cannot see at night. This light project issue results in “overdriving your heads in low beams when other cars are approaching - the other morning I almost his a large deer and only its feet were illuminated.

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

I was driving in my son’s school car line when the car jolted and a red turtle appeared on the screen with a stability warning as well. The car would not accelerate but would then unexpectedly accelerate on its own. I had to diligently keep my foot in the brake as well as accelerate. The car wouldn’t go over 10ish mph. I held up traffic until I could get to an empty parking lot to turn off the car. Had I been on a busy interstate I could have been seriously injured and so could others. I’ve only had the suv 3 months and the service electric system continues to come on also. I took the car immediately to the dealership after the safety event and they kept it for a week. I also put in a case with Jeep/Stellantis requesting a buy back but the case manager called me Friday to tell me to go pick up my vehicle up as the dealership did a software update and my car was now safe to drive. I repeated told them I didn’t feel safe driving it and I didn’t want to get it back. They told me that I had to turn the loaner in and pick up my car and they would follow up with me after the weekend to discuss next steps and they would offer me monetary compensation for my inconvenience. I told them I did not money I want a buy back because I don’t feel safe in my car.

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Writing to formally express my deep dissatisfaction with the vehicle I purchased approximately six months ago. Unfortunately, the vehicle has been in the service department for nearly five of those six months due to persistent and serious mechanical and electronic issues that have yet to be resolved, despite multiple attempts by the dealership and manufacturer. The most alarming issue is that the vehicle frequently stalls and then abruptly lurches forward, simulating the feeling of being rear-ended. This issue presents a significant safety risk not only to myself but to other drivers and pedestrians. I strongly believe this vehicle is unsafe to drive in its current condition. In addition, the onboard camera system activates randomly while driving. While this may not pose an immediate danger, it is yet another sign of the vehicle’s erratic and unreliable behavior. The dealership has sent out multiple engineers to inspect and diagnose the problem, but none of these efforts have resulted in a permanent fix. The defects remain unresolved, and the vehicle continues to be unsafe and undependable. I have made it clear that I no longer wish to have this vehicle returned to me, as I believe it is inherently defective. What is especially troubling is that despite being aware of these recurring safety issues, Stellantis continues to sell this model to new customers — effectively placing more unsuspecting drivers at risk. Furthermore, because this is an electric vehicle (EV), I incurred additional costs beyond the vehicle itself, including installation of a home charging station and a full upgrade to my home’s electrical system. The manufacturer has not offered to cover these costs, nor have they offered to remove the charger or restore the damage done to my home during installation, should the vehicle be returned or replaced. I am seeking a fair resolution that fully compensates me for the vehicle, the additional infrastructure costs, and any necessary restoration to

Reported

Sep 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

The dealership claims it was a software issue on September 9, 2025, and then it happened again on September 22, 2025. I shut off the car like they told me and I went on my way then it happened again on September 29 this time it was worse. The car literally stopped, and I injured both of my legs with my son in the car. He banged his knees on the passenger side. I notified the dealership Bayside and they picked up the car this morning at 6:50 AM they claim they are changing the part that I charged the car. They’re waiting for another part dealership claims they are taking apart from a new car and putting it in this car this jeep Wagner S is a danger to me and my family. It is not fair to feel unsafe driving this vehicle, this is a safety issue exchanging parts from other vehicles is not the solution. I never had a problem with any of my gas cars that I’ve been dealing with this dealership for over 18+ years. This car is going to have seven days out of one month in the dealership is not fair. The vehicle will go on turtle mode and will physically stop the car heartbreaking with no warning. This is the third time this has happened. The car goes to turtle mode and physically have to turtle mode.physically try to pull over shut off the car and restart it I have a grandson and I almost lost him because of this turtle mode. The photos are from September 29, 2025 for the third time on this vehicle in one month.

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

on September 29, the turtle mode on the car went on in the car physically stopped. I banged my knees underneath the dashboard with my son. My grandson was in the back and he got jolted a bit on the seat car seat. This is the third time this turtle mode has come on my vehicle and this is the second time I send a car to the Chrysler dealership. I was informed by the dealership they exchanging apart from another car and they waiting for another piece to install in my car this car is very dangerous towards my family and the turtle mode needs to be addressed. This car is very dangerous on the road to me and other.

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

Just bought my vehicle and already had to have it towed into the dealer because it would not charge. They did some updates and sent it home. I charged my car fully. Drove it 3 miles and parked. When I came back out to my car 30 minutes later it turned onI put it on reverse but it would not drive and all of the letters on the gear shift were lit up red and a bunch of warnings were flashing on the vehicle to service transmission. The "red lobster" or red wrench was illuminated as well as multiple other things. The car would not turn off as it kept stating it was not in park. Could not turn it off, could not drive it and then it finally went dark after an hour and I could not even get to the batter as the back hatch is connected to the battery that was dead. I had to have my car towed again!!! Second time within a month of owning the vehicle. I am now being told it is going to take a week maybe longer to fix and the dealership is refusing to give me a loaner vehicle even though I am under warranty and just bought it. From research this seems to be a very big issue. I came across hundreds of people saying the same thing has happened to them and they had to have the battery replaced and then it happened again. Seems to be an unfixable issue and vehicles are considered lemons.

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

See attached document for complaint.

Reported

Sep 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

While driving on the interstate, the vehicle continuously bounces, shakes, and vibrates, making it difficult to maintain safe control. The issue occurs at highway speeds and creates concern for both safety and drivability.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

While traveling on the interstate at approximately 70 mph, I pressed the accelerator pedal to increase speed. Instead of accelerating, the vehicle suddenly jerked, and the wheels locked up as though the brakes engaged on their own. I continued pressing the accelerator, but the vehicle rapidly decelerated without responding to throttle input. The most concerning part was that the brake lights did not illuminate while the vehicle slowed down, which created an extreme safety hazard because drivers behind me had no warning that I was slowing. A large truck traveling directly behind me nearly collided with my vehicle because the sudden deceleration was not signaled by the brake lights. This incident placed both myself and surrounding drivers in immediate danger. The vehicle is currently at the dealership service department for inspection, and I have reported this issue. At this time, the problem has not yet been confirmed or reproduced by the dealer, but the failure was unexpected, severe, and occurred without warning. Prior to the failure, the only indication was that a red wrench symbol with a lightning bolt illuminated on the dashboard. The failure itself happened suddenly with no audible or mechanical warning. The malfunction appears related to the braking system, power train, and/or speed control systems. I am requesting that this incident be fully documented and investigated as a potential safety defect, as an uncommanded deceleration at highway speeds without brake light illumination presents a serious risk of high-speed rear-end collisions.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

I purchased this vehicle 04/15/2025. Starting at less than 500 miles the Blind Spot Indicator Warning Lights along with the ABS Braking System Warning Lights randomly come on while driving. To receive random warning light notices and sounds while driving is extremely startling and concerning. I have taken the vehicle to the dealership multiple times with no success of fixing the issue. They have been in touch with Chrysler’s engineers. The engineers have given instructions such as inspecting the electrical system, replacing the main module and software updates all of which have not corrected the problem. The vehicle is still at the dealership with no resolution. Apparently, these issues have been reported before not only for the Jeep Grand Wagoneer but other Chrysler vehicles as well. As a loyal Jeep customer, I purchased this vehicle because of the safety features advertised. However, it has become a nightmare and I do not feel safe driving in this vehicle at all. Please research these safety concerns.

Reported

Aug 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

ABS and Stability control lights came on and I immediately lost braking pressure within 100 yards of warning lights and could not stop the vehicle and drove through a stop light. Fortunately there were no cars in the intersection. I also have had steering warning light as well as engine warning light. My Wagoneer’s engine stumbled and put itself in park at a stop light in another issue with the vehicle. The loss of braking force is most concerning safety issue to me. My car is only 4 days old and has already had numerous issues.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

Right after purchasing the Wagoneer S, a big red sign and a red wrench showed up on the dash, saying electrical issues. It happened every day. The car stopped in the middle of the road and did not want to move until I shut it off and turned it on again. Sitting in the garage the car would not go into gear, just had all the lights flash. Restarted and all worked. Took to dealer, they had it two days and told me they did not have a fix for the electrical issue. Took it home and 2 days later same issues. Called the dealer again and took it back to the dealer. It has been sitting at the dealership for the last 35 days. Called Wagoneer, Stellantis and the new Jeep in Detroit. No help. Parts issues. I looked at a Wagoneer group on the internet, a large number are having the same issues and more. It has some other software issues like the automatic mirrors and supposed to retract and go back out after starting. Noise issues in the overhead. Missing the 115 volt charger and cargo cover. Waiting 3 months for that.

Reported

Aug 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The contact’s partner owns a 2025 Jeep Wagoneer S. The contact stated that the vehicle was shifted into drive to exit the driveway however, the vehicle accidentally shifted to reverse, requiring approximately 6 to 8 attempts to drive forward. The contact stated that the headlights failed to illuminate. The vehicle was on an incline with the front of the vehicle facing upwards. There were no warning lights illuminated. The contact learned how to reset the vehicle while watching a YouTube video. After following the advice from the video and resetting the vehicle, the contact was able to drive the vehicle and accelerate as needed. The vehicle was taken to the dealer, who had not confirmed a diagnosis for the failure. The vehicle remained with the dealer for approximately 60 days. The manufacturer was not informed of the failure. The failure mileage was approximately 500.

Reported

Aug 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

With only 4811 miles on our Jeep Wagoneer, it had TOTAL BRAKE FAILURE causing my wife to drive thru a stop sign avoiding pedestrians. I had it towed by Jeep roadside assistance to St.Clair Chrysler Jeep in St. Clair MI. on [XXX]. A week later on [XXX] I was told to come pick up the car and that it was repaired. The porter went to move the car and again TOTAL BRAKE FAILURE. The vehicle was again repaired and when I went to get it, I asked if the brakes were guaranteed to work and no one would say that they were. This car model has a lot of brake issues and I can't have my family drive in it anymore, I traded it in on another new car but lost $14.000 in depreciation do to brakes. This is not my fault. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

I am reporting ongoing, unresolved, and potentially dangerous issues with my [Year] Jeep [Model, Trim], related to the ECU, electrical system, and overall drivability. I just picked up the vehicle yesterday after it spent 31 days in service, during which the dealership pulled over 65 different codes. Despite this, the vehicle was returned to me with no true resolution, and within 24 hours of driving it again, it is now showing 23 additional new codes. The car has stalled while driving, creating an extremely unsafe situation. On several occasions, it refuses to start. At one point, the vehicle was stuck in drive for over 27 hours, making it unusable and unmovable. These issues are recurring and unpredictable, making the vehicle a clear safety hazard. I’ve contacted Jeep Customer Care repeatedly. My assigned case manager refuses to respond, and they will not assign me a new one. I’ve escalated requests to management multiple times and have been completely ignored. I am unable to get any assistance despite the seriousness of the issue. This vehicle is unsafe, unreliable, and I am left without a functional mode of transportation. I’m filing this complaint with the hope that it prompts further investigation into these vehicle failures and Jeep/Stellantis’ refusal to properly address them.

Reported

Jul 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

The car died/bricked up 2 days ago 7 days after owning the vehicle. They said it was a cell in the 12 volt battery. Just picked it up and drove it for 30 minutes it threw up a turtle error and jerked forward a few times Almost hit a pedestrian and a car in front of me. I parked it and getting it towed. It seems according to other owners these things are all bad.

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

Service Electrical System - Consistent error when driving the vehicle - not reproducible as it will appear 5 minutes into operation or after a number of cycles. Currently on 2 visits to the service department for this error. After the 2nd visit, they performed actuator calibration. Assumed it was sorted after a number of test drives to re-create. Issue occurred within 5 miles of pick-up from the dealership.

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

Vehicle would not respond to any driver controls upon entering vehicle, disabled drive and stated the vehicle was being charged even though we were in the middle of an empty parking lot while shopping. I tried to shut it off in an effort to reset the systems but the vehicle would not shut down no matter what I did. Tried multiple times and it sat there with the charging in use indications and would not respond to any driver inputs. With no choice I exited the vehicle to go and get some assistance but the vehicle (currently on) would not lock the doors. As a result I stayed with the vehicle until it changed its status or I was able to get a tow truck. Approximately 35 minutes later the system reset itself and I was able to drive it straight to the dealer where they captured 22 fault codes. The vehicle has been at the dealer since 16 May with 1395 miles on it, we purchased it 28 April new from the local dealer. It left me stranded and unsecure putting me at undue risk.

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

Chrysler (FCA US, LLC) is recalling certain 2022-2025 Jeep Wagoneer and Jeep Grand Wagoneer vehicles. The trim on the driver and passenger doors may not have been installed properly, which can allow it to detach.

Risk: Detached trim pieces can create a road hazard for other vehicles, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the door trim, as necessary, free of charge. Owner notification letters were mailed September 25, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 77C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 18, 2025.