2014 Ford Fiesta

Brand new OEM ford clutch slave cylinder failed while in traffic. Part number DG9Z-7A564-B fell apart during test drive after it was newly installed. Lost ability to use the clutch pedal and could not pull the car out of gear while in traffic. Component was not inspected by manufacturer yet, there were no warning lights on the dash when it occurred. Was able to get the car back home and noticed brake fluid pouring out from inside the bell housing of the transmission where the slave cylinder is housed.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

I WAS TOLD WAY BACK WHEN THAT DOOR LATCHES HAD A DEFECT. THAT THERE WAS A RECALL. COLONIAL FORD OF DANBURY CT AVOIDED DOING THE COMPLETE RECALLS. SUCH IS SO THAT I PAID OUT OF POCKET A TRANSMISSION REBUILD AND TOOK FORD 2 YEARS TO REEMBURSE ME THE COST. BUT THE DOOR LATCH RECALL WAS STILL IN EFFECT. IT TURNS OUT THAT IM GETTING A DOOR OPEN WARNING ON DASH WHILE DOORS ARE CLOSED. THIS WAS A DEFECT RECALL GOING BACK 5-6 YEARS BUT WAS NEVER REPLACED. NOW DEALER TELLS ME MY CAR WAS'NT PART OF THE RECALL.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

Transmission was supposedly rebuilt back July 26, 3021. Now transmission has had a new dual clutch replaced but other concerns are still there jerkiness on accelerations. In 2021 the transmission was not fully rebuild as per recall. Only clutch assembly was done and not the back end. Which now could be the problem. Second, colonial Ford sated transmission rebuilt has lifetime warranty which a lie. Colonial Ford doesn’t offer lifetime. The service advisors lie about this all the time. Now the car jerks on acceleration after clutch replacement. Dealer and Ford still take no responsibility over the product! The car has 145,000 miles still under the 150,000 mile warranty isssue by you!

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

Seat Belt retractor/pretensioner failed and was causing the passenger seatbelt light to go off. Had to repair due to automatic failing of inspection for this issue and the major safety issue this poses. Auto shop charged me $784.82 for today's repair and over $300 (don't remember exact amount, if claim moves forward I will contact them for another copy of that invoice) for a different repair on the seatbelt. I called Ford and they told me their 5 Year/60K warranty on the car expired. I told them that under Federal Code 49 USC Subsection 30120 the manufacturer is required to repair such safety, they told me they couldn't help me and to go away, despite the clear language of this code. Therefore, I am filing this complaint against the Fiesta/ Ford Motor Company (not sure who exactly, I haven't done this before) to request reimbursement under federal law for defective safety equipment. Do not have both bills. The most recent bill will be uploaded. If this claim can move forward, please let me know and I will henceforth retrieve the earlier invoice for the failed attempt at the independent auto repair shop for evaluation and possible compensation.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

I’m reporting a failure with the Transmission Control Module (TCM) in my 2014 Ford Fiesta. The vehicle has exhibited consistent issues tied to the known PowerShift DPS6 transmission defect: including gear slipping, delayed acceleration, hesitation, and sudden loss of power while driving—particularly dangerous during intersections or merging situations. Ford previously issued Customer Satisfaction Program 14M02 to address this issue, but I was told my VIN is no longer eligible due to build date. I also requested coverage under Ford’s one-time TCM replacement extension announced in 2023, which was meant to support customers outside the 10-year window through June 30, 2025—but I was denied this assistance as well. I’ve opened a formal case with Ford Customer Relationship Center under reference number CXH05170436-N7Z6Z1, after being denied support for a documented transmission control module failure. These symptoms present a clear safety risk, and the refusal to support a documented transmission failure—even under goodwill— I hope this will be reconsidered for safety investigation.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Ford Fiesta. The contact stated that while his wife was driving at an undisclosed speed, the vehicle jerked, and an abnormal sound was coming from the engine. Several unknown warning lights were illuminated, and unknown messages were displayed. The contact's wife continued driving at slower speeds. The vehicle was towed to an independent mechanic who diagnosed that the transmission control module (TCM) and engine control module (ECM) had failed and needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer; however, the vehicle was not diagnosed or repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 69,000.

Reported

Jul 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

Ford and ford dealearship is not willing to provide or service 15B22 recalls.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

I own a 2014 Ford Fiesta. On June 23, 2025, I brought my car to McCarthy Ford in Chicago due to a check engine light and other concerns. I told them I didn’t know what was wrong and paid for a diagnosis on my car. They fixed the hood and only mentioned the issue with my catalytic converter, which I could not afford to repair at the time. However, they never mentioned or inspected the Transmission Control Module (TCM) even though my car was eligible for extended coverage under Customer Satisfaction Program 14M02, which expired a week later on June 30th, 2025. Shortly after that visit, I relocated to Phoenix, AZ, and the vehicle began showing clear TCM failure symptoms: loss of acceleration, inability to reverse, and the wrench warning light. Ford corporate told me only the original servicing dealership could escalate the case for goodwill repair, but despite multiple attempts to contact them, I have received no response. While the converter was noted, that is an emissions issue. My current problem is a known, unrelated transmission defect that has now left my car unsafe to drive. The failure occurred just days after the TCM warranty expired, and Ford’s system never flagged it during my visit. This is a serious safety issue that deserves further investigation, as it puts drivers at risk of stalling or losing control in traffic. I am requesting that NHTSA take action and require Ford to provide repairs or accountability for affected owners.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

Vehicle presented to A&T Auto Repair with rotation-dependent clunking sound. This clunking started after loud metallic snapping noise occurred while coasting in gear on a flat surface. Mechanic noted that clunking noise came from the transaxle. Once the transmission fluid was drained, metallic grit and large chunks resembling gear teeth were found in fluid. A replacement transaxle was installed, along with a new "clutch kit" containing flywheel, pressure plate, and slave cylinder. Following installation and engine start up, slave cylinder leaked, prompting the order of new parts and replacement labor. According to Mechanic, four different slave cylinders from two separate manufacturers leaked in the same fashion upon engine startup, due to a "locking" malfunction of the slave cylinder. The recurrent nature of the parts failure seems to indicate a deficiency in part design that causes a fluid leak, possibly endangering driver and passengers in the event of a transmission failure.

Reported

Jul 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The door latch on one of the doors has a broken piece inside of it that won't allow the door to close, no dealer has checked it out yet, my safety is a concern because any of the doors could break as well and open while I'm driving

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the contact became aware that the braking system had overheated. There was no warning light illuminated. The vehicle was taken to the independent mechanic, where it was diagnosed that the ABS module had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 64,000.

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

The vehicle has experienced ongoing failures with the DPS6 PowerShift transmission system. Symptoms included slipping between gears, failure to engage 6th gear, jerky shifting, and bucking during acceleration. A transmission warning light appeared multiple times. These issues occurred daily and worsened over time. Eventually, the vehicle became unsafe to drive—it would over-rev, buck violently, and lose power during traffic conditions. A retired Ford Senior Master Technician confirmed the issue is consistent with a faulty Transmission Control Module (TCM), which is covered under Ford’s Customer Satisfaction Program (CSP) 14M02. Despite this, the dealership refused to replace the TCM. Instead, they replaced a speed sensor and returned it to me. The vehicle broke down again within minutes and had to be returned. The dealership has now suggested dropping the transmission for further inspection at a cost of $2,500, rather than honoring CSP 14M02. They also encouraged me to trade in the vehicle instead of repairing it. The TCM failure has not been resolved, and the vehicle remains unsafe to drive.

Reported

May 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

I was involved in a hit and run accident where I ended up hitting a large wooden pole and wall . My seat belt failed also my steering wheel airbag did not deploy even though I hit the pole and wall head on . All my other airbags deployed but it didn't stop my chest from impacting.the steering wheel and my right knee from smashing into the dashboard. The car was inspected by law enforcement and by my insurance company geico. Geico still has the car because it was a total loss.

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

Crash 1 injuries

The contact owns a 2014 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the RPM increased quickly to over 7,000 RPM; however, the vehicle lost motive power. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Transmission Control Module (TCM), resulting in damages to the clutch. The contact was informed that the transmission and clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 59,000.

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

2014 Ford Fiesta manual sedan exhibiting recurring, dangerous hood latch malfunction (recently noticed) where hood unlatches while driving/parked & experiencing sudden power loss when AC is used (fuse removed to prevent this dangerous condition). Potential safety hazards: obstructed vision, hood detachment, engine tampering, sudden loss of control. Ford Service Advisor admitted hood latch "should" be a recall, yet dealership attempts to charge $350-$500 ($250 diagnostic) for repair instead of initiating recall. This raises concerns Ford prioritizes profit over safety, esp. since Fiesta is discontinued. Other issues include previous brake pad lock-up requiring costly ABS Hydraulic Control Unit repair & door latch recall 20S15 ("door may unlatch while driving"). Multiple recurring issues suggest vehicle may be a lemon overall. Request immediate NHTSA investigation into hood latch defect & electrical/AC power loss issue. Urge recall consideration. I will gladly allow my vehicle to be studied in a NHTSA lab to aid investigation. Concern heightened by Ford's discontinuation of model.

Reported

Mar 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

Driving at highway speed, the vehicle began to switch between the 5 and 6 gear without warning several times, and a message "TRANSMISSION FAULT SERVICE NOW" appeared on the car's dashboard display. The car then started hard-shifting, would not shift into some of the gears, and would not move in reverse. The car had poor acceleration and limited power and it was difficult to pass and keep up with other road traffic. Dealer estimate $4400 for clutch repair internal to transmission.

Reported

Mar 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

Overheating issue still occurred on Cylinder 2, previous recall did not assist in repairing the problem due to poor cooling design from factory. Refer to Recall 17S09 (17V209000) from April 21, 2017.

Reported

Feb 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

My car worked perfectly fine, I was out using it and coming back from the place I was at. My door just stopped closing out of nowhere. Realizing my door latch is not working at all anymore. It does not move

Reported

Feb 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

The ignition is out on the car. And I’ve heard it’s common with ford fiesta.

Reported

Jan 2025

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

Every once in a while I go around a left handed curve, the right side passenger door it comes out, it will unlatch and then latch back.

Reported

Jan 2025

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Ford Fiesta. The contact stated while driving 35 MPH, the engine overheated and the contact pulled over safely. The contact waited for the vehicle to cool down before driving. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was towed to an independent mechanic, who determined that the head gasket was blown. The vehicle was towed to another independent mechanic, who determined that the failure was due to the head gasket. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 77,000.

Reported

Nov 2024

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

None reported

I started to notice a bit of resistance when pressing on the brakes. Minor initially, but then if you had to apply slightly more pressure the car would jerk/pull hard to the right. The harder and faster you had to press, the more intense the jerk. I took her in to the dealership and they noticed something with the reservoir into the hydraulics unit that feeds fluid into the brakes.  The fluids are not circulating back into it and the caliper is not building enough pressure to close. They said it's the ABS Hydraulic Control Unit: D2BZ-2C405-E and the part is on national backorder with no ETA. The car is unsafe to drive without the part. She's a 2014 with only 28k miles and it seems strange to have this failure with such low mileage. I just have texts with the dealership right now. I spoke with Ford directly today and they guesstimated 5-6 months for the part. I ordered a used part and will take her to another mechanic to get it replaced in the interim since the dealership won't work with a used part. At that point I will have invoices. Thanks.

Reported

Aug 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

Car jerking and sometimes will not move

Reported

Aug 2024

Incident date

Mar 2020

Mileage

Not provided

Outcome flags

None reported

The door latch is broken. Door latch will not lock when door is closed. Causing the door to stay open while driving

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Ford Fiesta. The contact stated while driving at an undisclosed speed, the "Transmission Hot" message was displayed, and the vehicle lost motive power. The contact pulled over to the shoulder of the roadway, where the vehicle was able to be restarted after the engine cooled down. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the dual clutch transmission. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 168,000.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Ford Fiesta. The contact stated that while he was cleaning the vehicle and attempting to close the front and rear passenger’s side doors, the doors failed to latch securely. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact discovered NHTSA Campaign Number: 15V246000 (Latches/Locks/Linkages). The dealer was made aware of the failure but stated that the recall had expired in 2020. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000.

Reported

Jun 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

The back passenger back door had problems wouldn’t close rt now can’t open. In May it felt like it wasn’t getting power, engine light said turn off car for 10 minutes, while stuck in traffic, so i had it towed to Upland Ford Dealers, they charged me $209.99 Just to look at it! Then after inspecting it they wanted almost $4,000. Which i can’t afford. They said it was the Clutch Assembly part. The car also has some electrical problems like the car stopped showing the millage last was a round 101. The phone not connecting & the charger plug not working either

Reported

Jun 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

On a long road trip with my mother while accelerating onto a highway I heard a metal object from the front right of my car drop onto the road. Subsequently, I heard a minor clanking/rattling noise every now and then but everything was operating normally and I could not connect any driving actions to this noise. Later on I looked under the vehicle for any loose hanging objects but could see none. When I got home I went to my home Ford dealer they were charging an exorbitant diagnostic fee so I went to a different dealer with a more reasonable fee. I was asked if I recently had my brakes serviced to which I replied yes. I was told there was a missing upper right caliper bolt. This explained the noise I heard of a metal object dropping. I brought it to the attention of the service manager of my home dealer. I was reimbursed by my home dealer for the cost of the diagnosis and repair at the other dealer. Some months later there was management shakeup of personnel and I learned that the service manager and technicians that I spoke with were replaced. I didn't think much at the time that it was anything more than carelessness but I came across some new information. The use of Torque to Yield (TTY) bolts in vehicle safety related components presents a safety hazard. These type of bolts are one-time or single use. They are indistinguishable from traditional bolts. Once torqued to specification, the loosening of these bolts will cause them to fail. They complicate routine maintenance, require more precise equipment, and leave a lot to chance of human error. Improper installation or reuse of these bolts will lead to catastrophic failure. General ignorance among professional trained mechanics, as well as auto part stores, DIY vehicle owners, as well as lack of labeling, and lack of proper warning from vehicle manufacturers is a recipe for disaster. Vehicle manufacturers should not use these bolts for safety related vehicle components. Vehicle owners should be informed.

Reported

May 2024

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Ford Fiesta. The contact stated that while driving at various speeds, there was an abnormal shuddering sound coming from the engine compartment. The vehicle was taken to the local dealer, where it was diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 70,000.

Reported

Apr 2024

Incident date

Nov 2014

Mileage

Not provided

Outcome flags

None reported

The contact owns 2014 Ford Fiesta. The contact stated while driving at an undisclosed speed, the vehicle experienced jerking, lunging, and a hard deceleration without depressing the brake pedal. The contact stated that the failure occurred without warning. The wrench and check engine warning lights were illuminated. The Service Engine Soon and Hill Start Assist not available messages were displayed. The vehicle was taken to the dealer where the vehicle was diagnosed with a failed clutch. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure. The failure mileage was approximately 109,000.

Reported

Mar 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Ford Fiesta. The contact stated the vehicle was taken to the dealer for a transmission diagnostic test that was requested by the manufacturer; however, the contact felt that the dealer had not performed the diagnostic test because the dealer only identified general maintenance issues unrelated to the transmission. The contact was informed by the dealer that the lower dog bone mount was detaching from the engine torque restrictor. The contact also stated that the vehicle was making a rubbing noise and the RPM sensor continued to fluctuate while driving or slowing down during acceleration. Additionally, the contact stated that the vehicle rolled back while on an incline. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,465.

Reported

Mar 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

The transmission shift level locks in Park. The vehicle is available for inspection. Safety was a concern as I was stopped in a school unloading zone/fire lane and was unable to place the shifter in drive. This caused the lane to be blocked. I googled the problem, and was able to remove a cover and access a manual release. I do not know if the problem was previously inspected, however, it is a common search item on Google/internet. There was no prior warning. The problem persists and I will have it checked.

Reported

Mar 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

The contact's husband owns a 2014 Ford Fiesta. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a dealer where a diagnostic test was performed. The dealer determined that there was a defect with the transmission. The contact was provided an estimate for a rebuilt transmission. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 26,000.

Reported

Feb 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

Engine light comes on was told there was a recall but never got any notice in the mail. Supposedly it the transmission module. But wasn’t sure. Ford wanted me to pay to have a diagnostics test done on it

Reported

Jan 2024

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

When a rear seat passenger exits the vehicle and closes the door, the rear door does not latch properly. This causes the door to swing open while the car is moving. The vehicle is available for inspection. The problem has manifested itself on several occasions, especially when I am dropping off school children at their stop. The crossing guard has been kind enough to close the door for me. That is, he closes the door after it swings open. The vehicle has not been inspected by a dealer or repair shop (yet). The problem first appeared last week, after the Thanksgiving holiday break. There were no symptoms to warn of the problem. It just appeared out of the blue, so to speak. To describe the problem further: The door is closed by the passenger who has just exited the car. There is no "door open" light to indicate a problem. Then, after a few seconds, the door springs open and the "door open" light appears. It is annoying when it happens. It is also a safety issue.

Reported

Dec 2023

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

Transmission malfunctions while accelerating. Pulling into a busy road, the vehicle randomly stops accelerating which cause other vehicles to swerve to avoid a crash. The RMP will increase and loose acceleration and then there is no function of the acceleration. As soon as the warning light came on, contacted a dealer and the wait times are over 2 months. The dealer does not want to keep the vehicle and prefers you keep driving until they call you to bring it in.

Reported

Nov 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

Ford lug nuts swelled up so much that nobody could get tires off. Had to go to dealer and pay $250 to get those off and replaced. I was lucky that I was just trying to rotate the tires vice having to replace a flat.

Reported

Nov 2023

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

This car has a standard transmission and a hydraulic clutch. The synchronizer for low gear lets it pop back out of gear. This is extremely dangerous if you are pulling out into a busy lane of traffic. It throws the shift lever back out of gear with a lot of force. I have had the hydraulics bled but plan to take it to a dealer soon. There are others listed on YouTube as having the same problem.

Reported

Nov 2023

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Ford Fiesta. The contact stated while driving 20 MPH, the vehicle failed to properly accelerate. The contact stated that the vehicle was shaking abnormally. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the failure was due to a faulty clutch plate. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure and informed the contact that the vehicle was not under warranty. The failure mileage was approximately 130,000.

Reported

Nov 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Ford Fiesta. The contact stated while driving 30 MPH, the vehicle started to jerk and made an abnormally loud sound while shifting gear. Upon arriving to her destination and attempting to reverse into a parking space, the vehicle failed to shift into reverse. The vehicle was taken to the dealer, who diagnosed a failure with the clutch and transmission. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 38,000.

Reported

Nov 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

Need a new block head

Reported

Oct 2023

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Ford Fiesta. The contact stated while driving at an undisclosed speed, the vehicle stalled. Several unknown warning lights illuminated. The contact stated that he waited for several minutes to restart the vehicle after which the warning lights turned off; however, the check engine warning light remained illuminated. The vehicle was taken to a transmission specialist where the contact was informed that the vehicle was included in Customer Satisfaction Program: 14M01 and 14M02 and advised to take the vehicle to the dealer for assistance. The vehicle was taken to the dealer where it was diagnosed that the transmission failed, and that the transmission and the transmission control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was included in the Customer Satisfaction Program: 14M02 but not included in Customer Satisfaction Program: 14M01. The contact was then provided a case number and referred to the NHTSA Hotline. The failure mileage was approximately 122,000.

Reported

Oct 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

I was driving on the highway on October 3 and suddenly my vehicle stalled on me. When I pressed the gas pedal, the vehicle no longer moved. I had the vehicle towed to my house and had a mechanic do a diagnostics. The mechanics thinks the issue could be the computer or the transmission not communicating with the computer. The vehicle can no longer shift gear and it can not crank as well. It is very dangerous for a vehicle to stall in the middle of highway like this. The 18 wheeler behind me barely missed me and it could have been a fatality if I was hit in the rear. Thanks god I managed to pull to the center median and had a friend come help towe the vehicle to my house.

Reported

Oct 2023

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Ford Fiesta. The contact received notification of Customer Satisfaction Programs: 14M02 (Transmission Control Module Extended Warranty Coverage) and 19N08 (Transmission Clutch Shudder - Transmission Clutch Warranty Extension). The contact stated while driving approximately 50 MPH, the vehicle lost motive power. The contact pulled over to the side of the roadway and parked the vehicle. The failure nearly caused a crash. The vehicle was taken to the dealer, where it was diagnosed that the TCM and clutch needed to be replaced; however, the contact was informed that only Customer Satisfaction Program: 14M02 (Transmission Control Module Extended Warranty Coverage) was covered under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that Customer Satisfaction Program: 19N08 (Transmission Clutch Shudder - Transmission Clutch Warranty Extension) had expired. The failure mileage was approximately 53,000.

Reported

Sep 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

I am remembering one incident I had years ago. It was my first year since I got my first driver license. I parked my car. While I was getting off with half of my body already outside the car, my car started moving forward. I jumped back in a car in a shock and tried to stop the car. I realized that I had not removed my car key. I also realized that a stick shift was in neutral position. I told myself that it was my wrong-doing, but after reading numerous complaints and lawsuits against Ford Fiesta over the last years, I am not so sure if it was my fault or the car's defect. It happened only once and can not reproduce this. Around the same time, I have also experienced car not starting several times but again I told myself I am just an idiot for not knowing how to start a car. I did Pre-Purchase Car Inspection in October 2016. The inspection report noted that my car had Engine Lights on with code U0131 and codeC0051. I received a CSP14M02 letter last Sunday and went to the dealership on Monday for TCM repair or replacement, but I was turned away.

Reported

Aug 2023

Incident date

Oct 2016

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, prompting him to pull over to the shoulder over the roadway. The engine overheating warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact linked the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 116,500.

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

back ride side door will not latch and stay closed,if aperson was in back seat with door that won't latch that person is in a dangerious position.backing out of drive way door opened and wouldnot latch shut.

Reported

Jun 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

My car just died on me. No warning or anything. Took the dealership 2 and half weeks to fix my car. They came to the conclusion that it was my Trans harness cable. Cost $820.00 to fix.

Reported

Jun 2023

Incident date

May 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2014 Ford Fiesta. The contact stated while driving 30-35 MPH, the vehicle decelerated, then accelerated unintendedly. The contact released the accelerator pedal and continued driving. The contact also stated that the vehicle jerked and was not operating as needed. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission element A was stuck. The vehicle was repaired; however, the failure reoccurred while driving. The vehicle was taken to the dealer, where it was diagnosed that the TCM had failed and needed to be replaced. The dealer then diagnosed that the transmission clutch assembly, the transmission lever, and bearings needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact stated that she had previously filed a complaint regarding a similar failure. The failure mileage was approximately 55,000.

Reported

May 2023

Incident date

May 2019

Mileage

Not provided

Outcome flags

None reported

My vehicle was serviced by elk grove ford service dept. only 250 miles ago and the vehicle is back in for more service. time before did the same thing said the problem was this and when they repaired they called and said this is now wrong, I keep asking why no answer. Now the vehicle had to be taken in and I believe because I have put in complaints before that they are f with me and messing with me I told them elk grove ford [XXX] that the engine light came on and the wrench light on the engine came on, they called me and told me around march 30th that it needed this and that, they came back now and said the power train control module is needed and they cant find any part for it I found a part the advisor said the parts person looked half a day I don't believe them as see that the pcm can maybe reset they have not said to me if they tried resetting the pcm and I would like the part number. I feel I am being set up for more charges as if they would have check the wrench lamp I would not have two charges, they keep repairing items that I believe did not need to be replacement as the plugs were working find. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Reported

Apr 2023

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

Risk: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Remedy: Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.

Ford Motor Company (Ford) notified the agency on January 8, 2015, that they are recalling certain model year 2014 Ford Escape vehicles manufactured April 15, 2014, to May 8, 2014, and 2015 Lincoln MKC vehicles manufactured April 21, 2014, to May 15, 2014. On April 30, 2015, Ford expanded the recall to cover an additional 45,505 vehicles, including certain model year 2014-2015 Ford Transit Connect vehicles manufactured November 11, 2013, to August 29, 2014, 2014-2015 Ford Fiesta vehicles manufactured April 10, 2014, to June 17, 2014 and 2014 Ford Edge vehicles manufactured April 30, 2014, to May 21, 2014. Improper nickel plating of components within the fuel pump may result in the fuel pump failing.

Risk: If the fuel pump fails, the vehicle may stall without warning, increasing the risk of a crash.

Remedy: Ford will notify owners, and dealers will replace the fuel pump, free of charge. The recall began on February 27, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S30.

Ford Motor Company (Ford) is recalling certain model year 2014 Ford Fiesta vehicles manufactured October 25, 2013, to February 27, 2014. Due to a manufacturing error, the fuel tank may leak.

Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Ford has notified the affected owners. Dealers will replace the fuel tank, free of charge. The recall began on July 14, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S12.

Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567 vehicles, including certain model year 2011 Ford Fiestas manufactured from November 11, 2009, to May 31, 2013 and certain model year 2013 Ford Fusion and Lincoln MKZ vehicles manufactured from February 1, 2012, to June 30, 2012. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

Risk: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Remedy: Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.

Ford Motor Company (Ford) is recalling certain 2014 Escape, 2014-2015 Fiesta ST, 2013-2014 Fusion and 2013-2015 Transit Connect vehicles equipped with 1.6L GTDI engines. If the vehicle is started and driven with an insufficient level of coolant within the engine cooling system, the engine cylinder head may overheat, crack and leak oil.

Risk: If the cylinder head cracks and leaks oil, the oil may contact a hot engine or exhaust component, increasing the risk of a fire.

Remedy: Ford will notify owners, and dealers will install a coolant level sensor and the supporting hardware and software, free of charge. Interim notices informing owners of the safety risk were mailed April 21, 2017. The recall began on January 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S09.

Ford Motor Company (Ford) is recalling certain 2014 Ford Fiesta, 2013-2014 Ford Fusion and 2013-2014 Lincoln MKZ vehicles. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

Risk: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Remedy: Ford will notify owners, and dealers will replace all four door latches, free of charge. The recall began May 1, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.

Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

Risk: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

Remedy: Ford will notify owners, and Ford or Lincoln dealers will replace the side door latches, free of charge. The recall began September 21, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15.