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Model-year record

2011 Chevrolet Cruze
Image: Wikimedia Commons contributor · See source file

2011 Chevrolet Cruze

See the complaints, recalls, crash rating, and fuel economy in the public record. Then check the mileage and history of the car you found.

This page shows records, not a buy or avoid call.

The same model year can include a well-kept car and a neglected one. Use these records to plan what to check. Use the specific-car check when you know the mileage.

Complaints filed

731

Reports to NHTSA, 2011

Safety recalls

7

NHTSA campaigns on record

NHTSA crash test

Overall NCAP rating

Combined MPG

28

EPA estimate

Known issues

Power Train issues lead owner complaints (24% of 731 reports), followed by engine (17%).

Power Train24% · 176 reports
Engine17% · 125 reports
Electrical System8% · 61 reports
Service Brakes8% · 56 reports
Unknown Or Other7% · 52 reports
Steering7% · 48 reports
Vehicle Speed Control5% · 40 reports
Engine And Engine Cooling5% · 38 reports

+ 17 more component categories with fewer reports.

Share of all 731 NHTSA complaints for this model year, grouped by the component owners named. Bars are scaled to the largest category. Examples: ODI 11091722, ODI 10948039, ODI 11745175, ODI 11728928, ODI 11699756.

Individual complaint reports(731)

Showing the 50 most recent reports
Power TrainJun 2026 · ODI 11745175Details +

i’m unsure if the person i bought this vehicle from had the codes wiped before selling to me, but there were NO lights on dash for 3 days after minimal driving only to work and back, then all of a sudden the check engine light came on, and in the info box it would pop up saying “service stability system” - i took to o’reiley’s to see what it was for, apparently it was the ECM (electronic computer module) which essentially controls like everything. days go by i don’t do anything more about it and drive as usual to work, and it starts overheating, and smoking like crazy, but doesn’t say it’s hot on my dash, so i had no idea how hot it got or anything. i got to work, worked my shift, and went to put coolant in before returning home- just to find that it was full and i didn’t need to put any in. weird, right? ok well on my way home i’m going about 55mph on the highway and it suddenly just wouldn’t let me accelerate anymore and behaved as if i ran out of gas but i had over half a tank. when i came to a stop i turned the car off, and tried to turn it back on when it wouldn’t even turn over. i sat about 15 mins on the side of the highway before it actually started and i drove home. a week goes by, and now this ecm is effecting more and more- driving on the highway/streets it’s shifting really hard, immediately following that, my speedometer and rpm meter fall to “0” on the dash but the vehicle is still driving and the message pops up about the service stability system. i replaced my tire and now it’s telling me to service airbag system and the abs light is stuck on, as well as traction control and it’s just so weird. i just don’t feel safe in this car and after looking it up, apparently everyone with the make and model have very similar problems, but specifically searching by my VIN- apparently there’s no recalls and it’s just extremely frustrating and i don’t know what to do. if i fix the ECM will all these issues be resolved or will i waste $600-$800 replacing it?

Reported
Jun 2026
Incident date
Jun 2026
Mileage
Not provided
Outcome flags
None reported
Open ODI 11745175 at NHTSA →
Unknown Or OtherMay 2026 · ODI 11740259Details +

I purchased my car in 2020 and have had this issue recently come up. I have coolant that is vanishing from my car but not dripping to the floor. I've learned since then that there was a recall on my car for my water pump which causes this exact issue which has caused a related check engine light to appear. It seems unfair to me that there's a recall on my car that was taken away after one year despite it still not being replaced, and purchasing my car not knowing of this recall not being done and the window closing I feel should be rectified. I will be notifying GM about this matter as well. Thank you for your time and consideration on this matter

Reported
May 2026
Incident date
Mar 2020
Mileage
Not provided
Outcome flags
None reported
Open ODI 11740259 at NHTSA →
Electrical SystemMay 2026 · ODI 11739476Details +

Odometer Fraud. The contact purchased a 2011 Chevrolet Cruze. It was discovered that there was a mileage discrepancy. The vehicle was a private in April 12th 2026. At the time of purchase, the vehicle mileage was 135,000 The contact stated that the next day when retrieving the title they noticed the mileage discrepancy. The contact spoke withe seller who then stated it was the same mileage they were told when they received the vehicle and had since replaced the engine therefore the engine mileage would not show at the DMV. The contact looked up the CarFax and saw the same mileage discrepancy with a mileage of over 300,000. When the contact took the vehicle to the dealer for an air bag recall, when the dealer confirmed mileage discrepancy. The contact sought out legal assistance.

Reported
May 2026
Incident date
Apr 2026
Mileage
Not provided
Outcome flags
None reported
Open ODI 11739476 at NHTSA →
EngineApr 2026 · ODI 11728916Details +

The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the traction control warning light was illuminated. The check engine warning light illuminated shortly after the vehicle was purchased. The contact stated that the vehicle was shaking erratically, and the engine was abnormally loud. In addition, the RPM was elevated. The contact stated that the vehicle lost motive power and the engine seized. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that there was electrical power to the vehicle; however, the engine failed to crank. The vehicle was towed back to the dealer where it was purchased, and diagnosed with a computer system failure. The contact was informed that the computer system needed to be replaced. In addition, the contact was informed that the computer system was being replaced with a used computer system. The vehicle was being repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,000.

Reported
Apr 2026
Incident date
Apr 2026
Mileage
Not provided
Outcome flags
None reported
Open ODI 11728916 at NHTSA →
Power TrainApr 2026 · ODI 11728928Details +

The primary failure is a total loss of engine power and electrical systems while the vehicle is in motion. The dealership (Ray Skillman Southside Mitsubishi) has diagnosed this as a failed engine/body control computer system. The vehicle is currently located at the dealership's service center and is available for inspection. The vehicle has stalled/shut off completely while driving on four separate occasions. This resulted in an immediate loss of power steering and motive power, nearly causing collisions in traffic. A vehicle that loses all power without warning is a severe safety hazard to the driver, passengers, and other motorists on the road. Yes. The problem has been confirmed by the Ray Skillman service department. They have attempted to repair the issue 3 times without success and currently state that the vehicle is inoperable while they search for a used replacement computer component. The vehicle has been inspected multiple times by the Ray Skillman dealership technicians. To date, no representative from the manufacturer (General Motors) or insurance has performed an independent inspection, though a formal complaint has been initiated with the dealership's corporate management. There were no consistent warning lamps or symptoms prior to the failures. The vehicle would unexpectedly lose all power and shut down. These symptoms first appeared within the first 100 miles of ownership (purchased at 11,000 miles; current mileage approximately 11,800 The dealership has refused to provide a loaner vehicle and is currently attempting to resolve a recurring safety failure using a used/salvage electronic component rather than a certified new part, which I believe further compromises the safety of the vehicle.

Reported
Apr 2026
Incident date
Apr 2026
Mileage
Not provided
Outcome flags
None reported
Open ODI 11728928 at NHTSA →
EngineFeb 2026 · ODI 11719712Details +

The vehicle continues to overheat. The fan has been changed, the thermostat has been changed, the coolant reservoir has been changed, the cadilatic converter has been changed. Still running over hot. We continue to check oil and coolant levels, making sure they are where they need to be. Occasionally smoking.

Reported
Feb 2026
Incident date
Apr 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11719712 at NHTSA →
Power TrainNov 2025 · ODI 11699756Details +

The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving 25-35 MPH, the vehicle failed to shift into the intended gear and then stalled. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the residence. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 230,000.

Reported
Nov 2025
Incident date
Nov 2025
Mileage
Not provided
Outcome flags
None reported
Open ODI 11699756 at NHTSA →
SteeringNov 2025 · ODI 11697199Details +

When I start my vehicle and go over a certain speed it show service abs system it also makes a grinding sound when breaking before that speed is hit it also has a wobbleing steering wheel when breaking at high speeds also when accelerating it will sometimes show engine power reduced after presing the gas pedal

Reported
Nov 2025
Incident date
Jul 2025
Mileage
Not provided
Outcome flags
None reported
Open ODI 11697199 at NHTSA →
Power TrainAug 2025 · ODI 11680047Details +

The contact owns a 2011 Chevrolet Cruze. The contact stated that on two separate occasions while driving at undisclosed speeds, the vehicle shut off unintendedly and without warning. The contact stated that after restarting the vehicle, the vehicle operated normally. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer had not yet been contacted regarding the failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 129,000.

Reported
Aug 2025
Incident date
Jul 2025
Mileage
Not provided
Outcome flags
None reported
Open ODI 11680047 at NHTSA →
EngineJul 2025 · ODI 11675310Details +

The engine is leaking oil. There are clearly known issues with this engine such as oil leaks and engine fires. There was a previous recall on this issue that says complete but we are still having the same issue. The Chevrolet corporate office and dealerships do not want to take responsibility.

Reported
Jul 2025
Incident date
Jun 2025
Mileage
Not provided
Outcome flags
None reported
Open ODI 11675310 at NHTSA →
EngineApr 2025 · ODI 11657618Details +

The contact owns a 2011 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the RPM increased and there was a burning oil odor on the interior of the vehicle. No warning light was illuminated. The contact stopped and parked the vehicle. The contact performed an inspection under the hood and when the oil cap was removed, the contact noticed a whistling sound. The vehicle was taken to an independent mechanic where it was diagnosed with a failed intake manifold. The contact was informed that the intake manifold needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 67,000.

Reported
Apr 2025
Incident date
Mar 2025
Mileage
Not provided
Outcome flags
None reported
Open ODI 11657618 at NHTSA →
Electrical SystemMar 2025 · ODI 11648672Details +

The contact owns a 2011 Chevrolet Cruze. The contact stated that the brake lights, power locks, and windshield wipers were inoperable. The contact stated that the ignition key failed to disengage after turning off the vehicle. The contact had to hold a button underneath the steering panel to be able to remove the key. The vehicle was taken to an independent mechanic where the contact was informed that the Body Control Module (BCM) needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.

Reported
Mar 2025
Incident date
Dec 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11648672 at NHTSA →
Power TrainJan 2025 · ODI 11639585Details +

Vehicle does not shift gears, jumpy, sluggish, disengages then jerks back into gear. Hazard when trying to pickup speed to accelerate into highway traffic. Does not engage in reverse gear at times, have to turn vehicle off, wait a few minutes then turn vehicle back on for reverse gear to engage. Sometimes when vehicle is in park, vehicle will not start, have to fidget with gear and key, sometimes for several minutes before it will register in park and allow you to start the vehicle. When on highway transmission will jolt and jerk making you think you have lost your transmission on the roadway. This is a major hazard for my daughter who drives this vehicle to college. I am aware of a lift plate that can be installed to fix this problem that has existed in all 2011 Chevy Cruze s since they were manufactured. NHTSA Bulletin issued Oct. 10, 2024 NHTSA ID#11010651 Manufacture Communication #24-NA-223 Bulletin to all technicians for an alternative procedure for a lift plate that can be installed into the transmission to correct this problem. This needs to be a nationwide issued RECALL because of the endangerment people are being put in while driving these unsafe Chevy Cruze with faulty transmission issues.

Reported
Jan 2025
Incident date
Oct 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11639585 at NHTSA →
Air BagsJan 2025 · ODI 11639492 · crash · 1 injuriesDetails +

I was hit side impact my airbags didn’t deploy in the car they deployed under the hood I was hit by a vehicle doing approximately 50 miles an hour the airbag that was supposed to go off went off under the hood instead of in the car

Reported
Jan 2025
Incident date
Jan 2025
Mileage
Not provided
Outcome flags
Crash 1 injuries
Open ODI 11639492 at NHTSA →
EngineJan 2025 · ODI 11636288Details +

Watery oil looking liquid making puddles under car. Orange fluid seen pooling from above. Head gasket blown?

Reported
Jan 2025
Incident date
Jan 2025
Mileage
Not provided
Outcome flags
None reported
Open ODI 11636288 at NHTSA →
EngineNov 2024 · ODI 11625774Details +

Losing coolant seems like blown head gasket

Reported
Nov 2024
Incident date
May 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11625774 at NHTSA →
Power TrainJul 2024 · ODI 11605021Details +

While driving home on the interstate after work, I was travelling at around 65 miles per hour, with the cruise control set at that speed. In an instant I lost all engine power and began to slow down very rapidly. A quick look to the rearview mirror to ensure nothing was approaching the rear of my vehicle, I found that I could see nothing except grey and white smoke behind me from all three mirrors. I was forced to remove myself from the highway for fear of causing an accident by blinding drivers with the smoke coming from my exhaust, and I was able to use the service road to get to the next fueling station. Upon arrival, I opened the hood and found that oil had sprayed out of every available portal in the engine, it exited through the vacuum lines, pressure sensors onto my alternator, saturated my serpentine belt as well as everything else ion the engine compartment. I noticed most of the oil came from a round hole behind the oil filler cap through a busted vacuum diaphragm that had blown out instead of regulating vacuum, indicating extreme positive pressure in the crankcase. As this was my MOS in the Army, I am experienced with dangers and risks involved in these situations, and I will give warning that if this happens during the right traffic situations, lives will be lost as a result of the smoke screen developimg when the oil hits the catalytic convertors combined with the rapid decline in speed without warning of any kind, and when it does happen, and it will, since there are 8 million of these vehicles on the road and counting, this complaint should serve as proper and fair warning od the damgers and risks with allowing this engine to remain in use without a warning system to indicate the tiny plastic check valve has been released from its position. I was fortunate enough that I only suffered a few curse words and horns blowing and flipping me the bird, but i have to admit I was afraid for my life and someone with less driving experience will have a bad outcom

Reported
Jul 2024
Incident date
Jan 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11605021 at NHTSA →
Engine And Engine CoolingJun 2024 · ODI 11596438Details +

The contact owns a 2011 Chevrolet Cruz. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was hot (H). Upon checking the coolant level, the contact discovered that the coolant reservoir was empty. The contact refilled the coolant reservoir; however, the failure returned, and the coolant immediately leaked out of the vehicle. The contact refilled the coolant reservoir a second time and drove to an independent mechanic. A diagnostic test was performed that showed that a cracked tube under the coolant had caused a gasket to blow, leading to the coolant leak. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 96,000.

Reported
Jun 2024
Incident date
Jun 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11596438 at NHTSA →
EngineJun 2024 · ODI 11596020Details +

The main seal

Reported
Jun 2024
Incident date
Apr 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11596020 at NHTSA →
Power TrainMay 2024 · ODI 11590235Details +

The contact owns a 2011 Chevrolet Cruze. The contact stated while attempting to leave a parking lot, the gear shifter was shifted to drive but the transmission remained in reverse. The vehicle was towed to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000. The VIN was not available.

Reported
May 2024
Incident date
May 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11590235 at NHTSA →
EngineMay 2024 · ODI 11588064Details +

Since I’ve brought the car there is always an issue with the car overheating and something with the cooling system that needs to be repaired. It happens frequently and I’ve spent more in repairs than what I paid for the car. It’s always something with the coolant system that causes it to overheat which is dangerous.

Reported
May 2024
Incident date
May 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11588064 at NHTSA →
Service BrakesMay 2024 · ODI 11587716Details +

I bought my car used. I have replaced the Brake Pedal Position Sensor 3 times on my own and 1 time by Anderson General Tire. Sometimes when I go to brake, there is no brake and I have to push real hard with my foot and finally the car will brake. It feels as if my brakes go out and sometimes I have to pump the brake pedal. It happens also when I start my car after it's been sitting and I brake to shift into drive. My car says it doesn't have any recalls but I have been having this problem. My car has been serviced numerous times by Chevrolet immediately after buying it. I only had to stop taking it there because my warranty ran out and then they wouldn't cover the costs anymore. Codes that come up are P057D and U0140-71: Brake Pedal Position Sensor Circuit High and Brake Pedal Position Sensor Circuit High Voltage and Anti-lock Brake System (although this does not show on the dash).

Reported
May 2024
Incident date
May 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11587716 at NHTSA →
Electrical SystemDec 2023 · ODI 11558913Details +

2011 Chevrolet Cruze. 1.4 engine. Manual transmission. No accidents. Mileage: 69,000 The engine has stopped while driving 3 times in last year (2023) January (5 degrees), Sept and November. Battery is 2 years old. Replaced negative battery cable with (OEM), after 2nd engine stop, after reading that negative cables have history of going bad over time. Very dangerous, especially in dark. All lights, head lights, dash lights and engine stop. Emergency flashers work. I coast to the side of road, and try to restart. It will restart after about 5 minutes. I have gotten a check air bag message on dash. First, two times I took to a mechanic and they said there are no repair codes coming up from computer.

Reported
Dec 2023
Incident date
Nov 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11558913 at NHTSA →
Power TrainNov 2023 · ODI 11553850Details +

The transmission failed and wouldn't go into 3rd gear. Safety of person driving was put at risk on an expressway on ramp, transmission refused to go into 3rd gear could have been rear ended as traffic was accelerating on ramp. The issue was reproduced at a transmission repair shop. Vehicle has been repaired at a transmission shop after being towed to their facility as it was undriveable. There were NO warning lights or messages prior to failure. Car seemed a little sluggish before but not really a warning at all before catastrophic failure of transmission.

Reported
Nov 2023
Incident date
Oct 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11553850 at NHTSA →
EngineOct 2023 · ODI 11551978Details +

September 21, 2023 had taken my 2011 Chevy Cruze to a service center because i noticed an oil leak on my garage Floor. the service center replaced the intake manifold cover. Yesterday October 25, 2023 Major Oil Leak, had to pull over, engine was smoking badly. popped the hood and there was oil all over cover and most components around this area. i was told by a few good Samaritans that this oil leaking could potentially cause a fire. no warning lights, only a bad smell and seeing smoke.

Reported
Oct 2023
Incident date
Oct 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11551978 at NHTSA →
Power TrainJun 2023 · ODI 11525621Details +

Noticed a very hard transmission shift when accelerating from approximately 35 to 40 mph. Hard shifting in this vehicle has been observed over the past year. Milage is approximately 60,000 miles.

Reported
Jun 2023
Incident date
Jun 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11525621 at NHTSA →
Power TrainMay 2023 · ODI 11520672Details +

Transmission locked gears and would not accelerate causing a huge safety violation when it occurred on an interstate. Vehicle was just seen by a mechanic that deemed the car safe to drive and then the car proceeded to malfunction. Vehicle has history of a slipping transmission, with no diagnosis ever found.

Reported
May 2023
Incident date
May 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11520672 at NHTSA →
EngineMar 2023 · ODI 11513399Details +

The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving approximately 35 MPH, the vehicle started vibrating. The contact took the vehicle to a certified mechanic who changed the engine oil however, the failure persisted. The contact was informed that there might be an engine failure. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,000.

Reported
Mar 2023
Incident date
Mar 2020
Mileage
Not provided
Outcome flags
None reported
Open ODI 11513399 at NHTSA →
Power TrainMar 2023 · ODI 11513404Details +

The contact owns a 2011 Chevrolet Cruze. The contact stated while at a stop sign and accelerating, the vehicle hesitated. There was no warning light illuminated. The vehicle was taken to the dealer and the dealer stated that the oxygen sensor needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The failure mileage was 54,057. The contact noted that the failure mileage was actually 45,057 and the failure speed was intermittent. After the vehicle was left with the dealer a second time, they found that there were two cylinders with low compression. The dealer presented the contact two options to remedy the issue. The contact paid to have the engine replaced with a remanufactured one from GM. The new engine has since been reinstalled, but it is unknown why the failure happened. The contact has reached out to the manufacturer to try to get some financial help with the repair costs.

Reported
Mar 2023
Incident date
Mar 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11513404 at NHTSA →
EngineJan 2023 · ODI 11501792Details +

Engine failed due to coolant system failure.

Reported
Jan 2023
Incident date
Jan 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11501792 at NHTSA →
Unknown Or OtherDec 2022 · ODI 11496922Details +

I think even though it says no recalls on my mother's car I think it is part of this recall because it keeps happening after repaired correctly by her car repair person. She had it fixed twice for leaking antifreeze then after fixed twice it was fine for a bit then it blew all out and said overheating like what I read in this website link on recall. Know unable to drive it till fixed correctly https://www.vehiclehistory.com/questions/what-is-the-chevy-cruze-antifreeze-leak-recall-about-107459 so she needs it covered to get fixed permanently for good forever for free at here local gm.

Reported
Dec 2022
Incident date
Dec 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11496922 at NHTSA →
Service BrakesNov 2022 · ODI 11494725Details +

The contact owns a 2011 Chevrolet Cruze. The contact stated while driving 55 MPH, extra effort was needed to depress the brake pedal while stopping the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the mechanic stated that the microswitch in the power brake vacuum pipe assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in NHTSA Campaign Number: 13V360000 (Service Brakes, Hydraulic). The failure mileage was 210,000.

Reported
Nov 2022
Incident date
Nov 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11494725 at NHTSA →
EngineOct 2022 · ODI 11490658Details +

Engine light and P2099 waste gate actuator pin on the turbo of the Cruze has malfunctioned. There was a recall for this exact issue and my vehicle year was included but not my VIN number. I have less than 95,000 miles on the car and this part should also be recalled on my vehicle as well. Many issues with the car: replaced water pump, replaced hoses, constant smell of coolant that dealership claims doesn't exist. Please help! Car is not driveable now. https://static.nhtsa.gov/odi/tsbs/2018/MC-10145482-9999.pdf

Reported
Oct 2022
Incident date
Jul 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11490658 at NHTSA →
Power TrainOct 2022 · ODI 11488148Details +

Due to OnStar 2G sunsetting their services at the end of this year, all makes of General Motors vehicles did not comply to any of the customers requests to upgrade their module to 4G services, although upon researching, all Canadian GM vehicles did get the upgrade well over 7 years ago. This is well beyond a concern with GM and OnStar customers. With the NHTSA as a safety liaison and protecting the consumer, if a module upgrade can be applied in a vehicle that is on the same assembly parts, platform, electrical components...and be denied from the United States? The NHTSA should realize that this will be frivolous law suits because of neglect and safety concerns with GM and OnStar in the United States.

Reported
Oct 2022
Incident date
Oct 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11488148 at NHTSA →
SteeringSep 2022 · ODI 11483151Details +

I purchased a Car on 8-11& I didn’t pick it up until 8/13 of this year . On 8/14 The electrical went out of my middle Consol starting with the radio and then down to the heating and air-conditioning buttons along with the fact that the windows would not roll down or up . When you use the Bluetooth in the car the AC shuts down and I hear a roaring sound coming from the engine as well as whenever I stop the car just jumps. There is also a sound in the steering wheel whatever it’s turned right to left

Reported
Sep 2022
Incident date
Sep 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11483151 at NHTSA →
EngineAug 2022 · ODI 11482168Details +

Valve cover, I’ve had the valve cover replaced 3 times, an yet it keeps needing replaced an oil is getting all over my engine.

Reported
Aug 2022
Incident date
Aug 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11482168 at NHTSA →
Power TrainAug 2022 · ODI 11482169Details +

Seven recalls!!! Chevy claims there are no recalls for this vin number. 7 is way to many!!! Not to mention their valve covers on this car are terrible, no wonder the engine catches fire, I’ve had it replaced 3 times. I’ve replaced cooling components multiple times an never got any recall notifications from Chevy!!!!!! Please help.

Reported
Aug 2022
Incident date
Aug 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11482169 at NHTSA →
Electrical SystemAug 2022 · ODI 11478220Details +

The radio turns itself off, all the warning lights flash on the dash, and the car starts struggling to idle.

Reported
Aug 2022
Incident date
Aug 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11478220 at NHTSA →
Electrical SystemJul 2022 · ODI 11476239Details +

Last month the car started ti show me this errors Stabili Trak Control and Traction Service Control, I keep getting them driving on the highway, every road I drive, the steering wheal just becomes stiff and its hard to maneuver , the Air Condition turns off itself and the car has a big vibration , like there is an earthquake outside, I have been calling General Motors to tell them about the problem but they are telling me there is nothing they can do. There are times when I get in the car trying to get to work and the car won't start, the car would show me the errors and would not clear for hours, it's a nightmare.

Reported
Jul 2022
Incident date
Jun 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11476239 at NHTSA →
Power TrainJul 2022 · ODI 11471934Details +

I drive daily taking 2 freeways. I stopped at the traffic light and the car felt like shaking. Stabilitrack warning and traction control warning light and messages appeared on the screen and also the check engine light turned on, and ABS too. Break pedal was really hard to push and breaks were not working (i was not reducing speed at all) and it felt like the engine loose power and the car felt rough while driving. I was approaching to another traffic light and it was a red light so I prepared to decrease my speed and stop to wait for the green light. When I placed my foot and pressed the break pedal, it was hard. I was pushing it hard but the pedal did not respond, it was very hard and not moving at all and I was almost on the intersection, which always has heavy traffic with cars, 18 wheeler trucks and delivery trucks and more because its an industrial zone and Amazon and UPS are on this avenue along with other major companies. I could be involved and be responsible for a really bad crash if the light wouln't turn green on time. Fortunately it changed to the green light and I was in the very front. After this, I tried to go to the side if the road but there was a sidewalk and it was a no parking zone with no space/edge to park In case of emergency. I drove slowly with my emergency lights on and moved to the right lane until I found a space to stop. The car was shaking really bad, same lights on the dash were on and messages on the control panel did not change or disapear. The car was still moving when the engine suddenly stopped working while I was driving it. Music was playing and all lights worked so I knew it wasn't the battery. This situation was so scary that I was afraid to drive my car. I did not want to cause an accident resulting in injury to myself, others or any fatality. I've always taken my car to service and to be fixed in chevrolet. My car shook a little since 2020 and chevy guys don't know the reason. Total is about $2800 to get it fixed.

Reported
Jul 2022
Incident date
Jun 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11471934 at NHTSA →
Power TrainJun 2022 · ODI 11470619Details +

Gear shift stuck in park will not start. Has power.

Reported
Jun 2022
Incident date
Jun 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11470619 at NHTSA →
Unknown Or OtherApr 2022 · ODI 11461651Details +

I have a massive oil leak and have changed all the parts and it's still has a massive oil leak only when driven what can be done to stop it please help running out of cashmony

Reported
Apr 2022
Incident date
Apr 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11461651 at NHTSA →
Engine And Engine CoolingMar 2022 · ODI 11458585Details +

The contact owns a 2011 Chevrolet Cruze. The contact stated that while operating the vehicle, the odor of engine oil was present inside the cabin of the vehicle. Additionally, oil was leaking from the engine compartment onto the floor of the garage. The vehicle had been serviced on multiple occasions for the failure by an independent mechanic who replaced the oil pan and oil reservoir however, the failure persisted. The local dealer and manufacturer were notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 12V288000 (Engine and Engine Cooling). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 100,000.

Reported
Mar 2022
Incident date
Mar 2016
Mileage
Not provided
Outcome flags
None reported
Open ODI 11458585 at NHTSA →
Vehicle Speed ControlDec 2021 · ODI 11445156Details +

As I was on the highway, I was unable to pick up speed without feeling resistance! After awhile I couldn’t go past 25 mph and my car eventually gave out before I made it home. I had to call a tow to have them tow me to my park lot! A couple days went by and my car was able to drive through the parking and park in different spots. I am not sure what the problem may be but I just bought this car and it has been causing unsafe issues for about a year now! Please help!

Reported
Dec 2021
Incident date
Dec 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11445156 at NHTSA →
EngineDec 2021 · ODI 11444878Details +

i have an oil leak coming from the valve cover gasket ,,it is a brand new genuine cover and gasket so oil is falling on the drive belt which breaks pretty quickly while driving I heard that it might be an issue with the pcv check valve inside the manifold Apparently many customers complaints about this issue and no recall yet

Reported
Dec 2021
Incident date
Dec 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11444878 at NHTSA →
Electrical SystemNov 2021 · ODI 11441910Details +

Every year there’s always a issue with oil leakage resulting into smoke coming out of my car, another thing is my car starts to hesitate literally once a year. This has been happening since I purchased my car in February of 2015

Reported
Nov 2021
Incident date
Oct 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11441910 at NHTSA →
EngineOct 2021 · ODI 11438376Details +

The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, there was smoke coming from under the hood and a burning odor was detected. The vehicle was taken to an independent mechanic and diagnosed with oil leakage from the valve cover gasket. The vehicle was not repaired. The contact scheduled an upcoming appointment for diagnosis with the dealer. The vehicle had a Manufacturer Recall N202299080 (Special Coverage Camshaft Cover Replacement) performed in 2019. However, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 148,000.

Reported
Oct 2021
Incident date
Oct 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11438376 at NHTSA →
Power TrainOct 2021 · ODI 11437841Details +

Unknown. When stopping then going to accelerate again the engine acts like it’s in nuetrual and revs the engine up then causing it to jerk forward. This happens at almost every stop.

Reported
Oct 2021
Incident date
Jul 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11437841 at NHTSA →
Electrical SystemOct 2021 · ODI 11435509Details +

Negative battery cable shorting electrics while driving…

Reported
Oct 2021
Incident date
Oct 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11435509 at NHTSA →
Service BrakesAug 2021 · ODI 11430603Details +

The contact owns a 2011 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the brake pedal was firm and difficult to depress. The vehicle was taken to the dealer and diagnosed as brake pump failure. The vehicle was not repaired and remained at the dealer, awaiting the brake pump part for replacement. The manufacturer was made aware of the failure and informed the contact that the vehicle was over the 100,000 miles warranty and that the recall for the brake pump had expired in 2018. The failure mileage was approximately 110,000.

Reported
Aug 2021
Incident date
Aug 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11430603 at NHTSA →

This page shows the latest 50 reports to keep it usable. The count above includes every complaint NHTSA has returned for this model year.

Recalls(7)

Open a recall to read what NHTSA says is wrong, what can happen, and how it gets fixed. Check the VIN and remedy eligibility with a dealer; federal no-charge requirements have an age limit, though a manufacturer may offer more coverage.

Electrical SystemMay 2016 · 16V502000Details +

General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."

Risk: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.

Open full NHTSA recall record →
SteeringJun 2011 · 11V270000Details +

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. THE BOLT ATTACHING THE INTERMEDIATE STEERING SHAFT TO THE STEERING GEAR INPUT SHAFT MAY NOT HAVE BEEN PROPERLY INSTALLED.

Risk: THIS COULD ALLOW THE SHAFTS TO SEPARATE, RESULTING IN THE LOSS OF STEERING. LOSS OF STEERING CONTROL MAY INCREASE THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT, AND IF REQUIRED, REPAIR THE INTERMEDIATE SHAFT/STEERING GEAR ASSEMBLY TO ASSURE THE BOLT IS FULLY SEATED AND THE SHAFT PROPERLY ASSEMBLED. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.

Open full NHTSA recall record →
Power TrainJun 2011 · 11V273000Details +

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 102, 'TRANSMISSION SHIFT LEVER SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT,' AND FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, 'THEFT PROTECTION.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A TRANSMISSION SHIFT LINKAGE THAT IS NOT PROPERLY INSTALLED. IF THE LINKAGE IS NOT PROPERLY INSTALLED, THE PRNDL SHIFT LEVER MAY NOT ACCURATELY REFLECT THE POSITION OF THE TRANSMISSION GEAR. WITH THIS CONDITION, THE DRIVER COULD MOVE THE SHIFTER TO PARK AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN PARK.

Risk: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.

Remedy: DEALERS WILL INSPECT THE TRANSMISSION SHIFT LINKAGE FOR CORRECT INSTALLATION AND ADJUST THE SHIFT LINKAGE SYSTEM FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 23, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR WWW.GMOWNERCENTER.COM.

Open full NHTSA recall record →
SteeringJun 2011 · 11V221000Details +

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.

Risk: SHOULD THE STEERING WHEEL DETACH FROM THE STEERING COLUMN WHILE DRIVING, THE DRIVER COULD LOSE THE ABILITY TO STEER THE VEHICLE, INCREASING THE RISK OF A CRASH.

Remedy: DEALERS WILL INSPECT TO ENSURE THAT THE STEERING WHEEL IS ASSEMBLED PROPERLY. THIS SERVICE WILL BE PERFORMED FOR YOU FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 7, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

Open full NHTSA recall record →
Engine And Engine Cooling · 12V288000Details +

GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.

Risk: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.

Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE ENGINE SHIELD TO PREVENT FLUID FROM CONTACTING THE SHIELD. ALSO, ON VEHICLES WITH A MANUAL TRANSMISSION, DEALERS WILL APPLY A PROTECTIVE TAPE TO THE ELECTRONIC POWER STEERING WIRE HARNESS. REPAIRS WILL BE PERFORMED FREE OF CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON JULY 10, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.

Open full NHTSA recall record →
Fuel System · 12V289000Details +

GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.

Risk: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.

Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE VEHICLE FOR MISSING WELDS. IF THE VEHICLE IS MISSING WELDS, DEALERS WILL SECURE THE BRACKET ATTACHMENTS WITH FASTENERS. REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 9, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.

Open full NHTSA recall record →
Service Brakes · 13V360000Details +

General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.

Risk: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.

Remedy: General Motors will notify owners, and dealers will replace a microswitch in the power brake vacuum pipe assembly, free of charge. The recall began on October 7, 2013. Owners may contact Chevrolet at 1-800-222-1020. GM's recall number is 12213.

Open full NHTSA recall record →

A campaign can apply to this model year without being incomplete on a specific vehicle. Check the VIN with NHTSA or a dealer to confirm whether a particular car needs repair.

Investigations

2 NHTSA investigations on record

Investigations are agency reviews, not findings that a vehicle is defective.

Chapman Chevrolet / Cruze Engine Recall

NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an information request (IR) letter to Chapman Chevrolet on October 16, 2012.Chapman Chevrolet responded to this request on November 8, 2012.To gather additional information, NHTSA mailed an IR letter to General Motors LLC (GM) on February 25, 2013.GM responded to this request on April 1, 2013.NHTSA then issued a second IR letter to Chapman Chevrolet on July 2, 2013.Chapman Chevrolet supplied their response on July 30, 2013. NHTSA?s investigation indicated that Chapman Chevrolet sold and delivered 23 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers.NHTSA therefore concluded that Chapman Chevrolet was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165.Under a Settlement Agreement dated October 1, 2014, Chapman Chevrolet paid compromised civil penalties in the amount of $50,000.This Audit Query is closed.

Engine compartment fire

In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or exhaust system surfaces, and the engine shield, the shield may ignite and burn, leading to a possible engine compartment or vehicle fire.GM and its engine shield supplier, Hanwha, modified the engine shield to address factors that may contribute to engine compartment fire. The redesigned shields were completely implemented in production vehicles by June 2012.The Office of Defects Investigation (ODI) analyzed complaint data provided by GM as well as complaints submitted to ODI from consumers. In total, there were 25 unique Chevrolet Cruze reports indicating hot surface ignition due to engine oil or hydraulic fluid contacting hot manifold, exhaust surfaces and the engine shield.Four additional fires were identified that resulted from other or unknown causes, including 1 attributed to a missing oil filler cap.Three fires of unknown cause all involved vehicles equipped with 1.4L L4 turbocharged engines.ODI will continue to monitor field experience in Cruze vehicles equipped with that engine.Owners of the recalled vehicles are notified to take their vehicle to a GM dealer, who will modify the engine shield to prevent oil fluids from contacting the shield.Also, on vehicles with a manual transmission, dealers are to apply a protective tape to the electronic power steering wire harness to prevent any incidents related to this issue. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10456338, 10453754, 10450556, 10446718.

Crash-test ratings

2011 Chevrolet Cruze 4 DR FWD NHTSA source

Overall
Frontal
Side
Rollover

Source: NHTSA New Car Assessment Program (NCAP).

Fuel economy by trim

TrimEngineDrivetrainCityHwyCombined
Cruze1.8L 4-cylFront-Wheel Drive263529
Cruze1.8L 4-cylFront-Wheel Drive243528
Cruze1.4L 4-cylFront-Wheel Drive223426

EPA laboratory estimates by trim and engine. Actual mileage varies with driving, weather, load, and maintenance. EPA source.

Before you buy

Useful next checks

Federal records tell you about patterns. These checks can tell you more about the specific car in front of you.

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Compare the year-by-year record

Open another year for its own evidence-gated decision. TireKick does not crown a best year from raw complaint totals.

2011 Chevrolet Cruze: frequently asked

What does the complaint record show for the 2011 Chevrolet Cruze?

Owners filed 731 NHTSA complaints about the 2011 Chevrolet Cruze. This is raw owner-reported complaint volume with no production or exposure normalization, so it is not a reliability score or a best/worst-year ranking.

What are the most common problems on the 2011 Chevrolet Cruze?

The most-reported problem areas are Power Train (24% of complaints) and engine (17%).

How many recalls does the 2011 Chevrolet Cruze have?

7 recalls have been issued that affect the 2011 Chevrolet Cruze, covering components such as electrical system. Check the VIN with NHTSA and ask a dealer to confirm remedy eligibility; federal no-charge requirements have an age limit, though manufacturers may offer more coverage.

What gas mileage does the 2011 Chevrolet Cruze get?

The EPA rates the 2011 Chevrolet Cruze between 26 and 29 mpg combined, depending on trim and drivetrain.