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Model-year record

2013 Cadillac SRX
Image: Wikimedia Commons contributor · See source file

2013 Cadillac SRX

See the complaints, recalls, crash rating, and fuel economy in the public record. Then check the mileage and history of the car you found.

This page shows records, not a buy or avoid call.

The same model year can include a well-kept car and a neglected one. Use these records to plan what to check. Use the specific-car check when you know the mileage.

Complaints filed

393

Reports to NHTSA, 2013

Safety recalls

5

NHTSA campaigns on record

NHTSA crash test

Overall NCAP rating

Combined MPG

18.5

EPA estimate

Known issues

Exterior Lighting issues lead owner complaints (53% of 393 reports), followed by electrical system (12%).

Exterior Lighting53% · 209 reports
Electrical System12% · 48 reports
Power Train7% · 28 reports
Unknown Or Other5% · 21 reports
Vehicle Speed Control5% · 19 reports
Suspension4% · 14 reports
Service Brakes2% · 8 reports
Steering2% · 8 reports

+ 13 more component categories with fewer reports.

Share of all 393 NHTSA complaints for this model year, grouped by the component owners named. Bars are scaled to the largest category. Examples: ODI 11311937, ODI 11109822, ODI 11739637, ODI 11712074, ODI 11710185.

Individual complaint reports(393)

Showing the 50 most recent reports
SuspensionJun 2026 · ODI 11745817 · crash · 2 injuries · 2 deathsDetails +

Valentine day a car side swiped me on the 91 freeway my car went out of control but I was able to get control of the vehicle driver side got banged up from the back bumper all the way to the driver side front fender.

Reported
Jun 2026
Incident date
Feb 2026
Mileage
Not provided
Outcome flags
Crash 2 injuries 2 deaths
Open ODI 11745817 at NHTSA →
Exterior LightingMay 2026 · ODI 11739637Details +

The exterior lighting does not light up as warranted. It is impossible to see at night due to the lack of lighting from the headlights. The problem was confirmed with the dealership, however I was told to replace the bulbs which I had done. Replacing the bulbs did not fix the issue so I went back to the dealership and told them again. I was told I would have to replace the entire headlight unit in order for the exterior lights to work properly and that I would have to pay for it. It is extremely dangerous to myself and others if I’m driving at nite and I cannot see anything. There were no warning lamps, messages or other symptoms prior to the failure of the headlights.

Reported
May 2026
Incident date
May 2016
Mileage
Not provided
Outcome flags
None reported
Open ODI 11739637 at NHTSA →
Service BrakesJan 2026 · ODI 11713063Details +

I was driving and had to hard brake as to not hit a young driver who wasn't paying attention to his driving. The brake pedal went all the way to the floor. There were no warning lights on. I got the car checked out by our local mechanic AND a certified Cadillac dealer. We had a new master cylinder and O ring installed in October. Our mechanic found there is a special bulletin on 18 different vehicles with the same issue. And my Cadillac is on that list. I don't understand how this problem CAN'T be a total recall and just a special bulletin. My safety was totally at risk as the brake system was not working properly. Now with that being the Chevy/Cadillac dealership found that there is a problem with the ABS module. Which can not be found anywhere but a third party vendor. After paying almost $400 for the master cylinder and O ring the problem seemed to be fixed but now we have to pay ABS module. I know as the NHTSA can't refund any monies but GM should be held accountable for this issue and should pay for any repairs and parts to fix this dangerous issue. I have kept my receipts so that I can be reimbursed. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported
Jan 2026
Incident date
Oct 2025
Mileage
Not provided
Outcome flags
None reported
Open ODI 11713063 at NHTSA →
Exterior LightingJan 2026 · ODI 11712074Details +

The contact owns a 2013 Cadillac SRX. The contact stated that while driving at night, the headlights failed to properly illuminate the roadway, limiting the driver’s vision while driving. The contact stated that the passenger’s side headlight was inoperable, and the driver’s side headlight was very dim. Due to the failure, the contact was forced to use the high-beam headlights while driving at night. The vehicle was taken to a local dealer, and the contact was informed that there were no recalls on the VIN related to the failure. The contact was provided with an estimate for the repair. Upon investigation, the contact discovered that there was a Class Action Lawsuit on similar vehicles for the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 105,000.

Reported
Jan 2026
Incident date
Dec 2025
Mileage
Not provided
Outcome flags
None reported
Open ODI 11712074 at NHTSA →
Exterior LightingJan 2026 · ODI 11710185Details +

My father gave me his 2013 Cadillac SRX and I have noticed the headlights have dimmed significantly over the past few months. I replaced the lamps, but the same issue still exists. I spoke with my local Cadillac dealership and they told me of the known issue with the headlights. I did some research and see there was a class action lawsuit against Cadillac, but it does not seem to apply to vehicles registered in Wisconsin. I will need to correct this problem as driving at night has now become very difficult. If you have history of this issue with other drivers, any insight or direction would be much appreciated. Thank you for your time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported
Jan 2026
Incident date
Jan 2026
Mileage
Not provided
Outcome flags
None reported
Open ODI 11710185 at NHTSA →
Exterior LightingNov 2025 · ODI 11697680Details +

Vehicle Headlamps fail to project adequate light to see the road. Several hundred dollars have been invested in attempting to fix this, resulting in zero noticeable help.

Reported
Nov 2025
Incident date
Aug 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11697680 at NHTSA →
SteeringOct 2025 · ODI 11695646Details +

While driving steering becomes unresponsive for a few seconds then returns to normal

Reported
Oct 2025
Incident date
Oct 2025
Mileage
Not provided
Outcome flags
None reported
Open ODI 11695646 at NHTSA →
Exterior LightingOct 2025 · ODI 11693034Details +

Left front headlight is so dim I cannot drive my car in the dark. I have spent money replacing the bulbs, cleaning the lenses through professional shop(s) and still goes dim and unsafe. After researching this I see this is a ongoing problem with this vehicle. I am now having to spend over $1,000 to replace the entire headlight assembly and I don't even know how long that will last. From research from another person it looks like the assembly where the light get hot is chrome sprayed plastic. Cheap parts causing me so much money that should be reliable in my vehicle. I see GM reimbursement owners in Fl and CA for this issue for a few years. this is terrible as I am a working adult required to commute in the dark. Iw ant to be reimbursed for this unsafe headlight assembly and know the other is failing too.

Reported
Oct 2025
Incident date
Mar 2025
Mileage
Not provided
Outcome flags
None reported
Open ODI 11693034 at NHTSA →
Electrical SystemAug 2025 · ODI 11678286Details +

The contact owns a 2013 Cadillac SRX. The contact stated that there were web-like cracks that had developed inside the infotainment screen, causing difficulty in accessing various electrical functions needed to safely operate the vehicle. Due to the failure, the A/C unit, defroster, backup camera, and other functions were inaccessible on the screen. The contact stated that the repair was initially serviced under warranty; however, the failure returned, and the vehicle was no longer covered under warranty. The contact was recently provided an estimate for the repair. The manufacturer was notified of the failure, but the contact was provided the same information as the dealer. The vehicle was not repaired. The failure mileage was unknown.

Reported
Aug 2025
Incident date
Aug 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11678286 at NHTSA →
WheelsJul 2025 · ODI 11672852Details +

Don’t no

Reported
Jul 2025
Incident date
Jul 2025
Mileage
Not provided
Outcome flags
None reported
Open ODI 11672852 at NHTSA →
EngineJun 2025 · ODI 11665751Details +

I am having transmission problems. My transmission accelerates late.

Reported
Jun 2025
Incident date
Jun 2025
Mileage
Not provided
Outcome flags
None reported
Open ODI 11665751 at NHTSA →
Service BrakesApr 2025 · ODI 11656240Details +

I am writing to formally raise a serious safety concern regarding my Cadillac SRX. For over a year, the ABS warning light has remained on in the vehicle. After taking it to an authorized dealership for diagnostics and repair, I was informed that the required part to resolve this issue is on backorder and is no longer being manufactured. This is highly concerning given that the ABS (Anti-lock Braking System) is a critical safety feature designed to prevent the wheels from locking up during braking, especially in emergencies. Driving without a functioning ABS increases the risk of accidents, making the vehicle unsafe to operate under normal driving conditions. I would like to address the following points: 1. Why is a critical safety-related part no longer being manufactured for a vehicle still in operation? 2. What is the manufacturer's plan for resolving safety concerns such as this, especially when replacement parts are unavailable? 3. Am I entitled to any form of compensation, replacement, or buyback under warranty or consumer protection laws? 4. What steps are being taken to ensure other affected Cadillac SRX owners are notified and protected? Given the severity of this issue, I have also filed a formal safety complaint with the National Highway Traffic Safety Administration (NHTSA). I am also researching whether there is an open class action lawsuit or grounds for legal action due to the manufacturer's failure to support critical components of this vehicle. Page 1 Formal Complaint Regarding ABS System on Cadillac SRX I respectfully request a written response to this matter with clear guidance on what steps will be taken to address this situation and ensure my safety and the reliability of the vehicle. Sincerely, [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported
Apr 2025
Incident date
Apr 2025
Mileage
Not provided
Outcome flags
None reported
Open ODI 11656240 at NHTSA →
Electrical SystemApr 2025 · ODI 11655249Details +

Odometer Fraud. The contact purchased a 2013 Cadillac SRX. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact notified the dealer where the vehicle was purchased; however, the dealer denied responsibility. A mobile mechanic was contacted and stopped by the residence and diagnosed the vehicle. However, no cause for the failure was found. Several mobile mechanics stopped by the residence and diagnosed the vehicle with an electrical system failure. The vehicle was not repaired. The contact stated that the mobile mechanic discovered that there was a mileage discrepancy. The vehicle was purchased from a private dealer's sale. At the time of the purchase, the vehicle mileage was 64,729, it was discovered that the mileage was 175,000. The contact parked the vehicle, and the vehicle was no longer driven. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.

Reported
Apr 2025
Incident date
Mar 2025
Mileage
Not provided
Outcome flags
None reported
Open ODI 11655249 at NHTSA →
Vehicle Speed ControlMar 2025 · ODI 11651062Details +

I am reporting Ed Morse Cadillac Delray Beach, for improperly handling a manufacturer recall service, which resulted in a new safety issue on my 2013 Cadillac SRX. On February 22nd 2025 I brought my vehicle in for the Cadillac rear tow link separation recall. After the dealership performed the repair, my ABS system malfunctioned—an issue that never existed before. The dealership initially acknowledged the issue but later dismissed it and refused to acknowledge the issue. Worse, they encouraged me to leave and drive the vehicle despite the ABS warning light being on, showing no concern for my safety. This is a serious safety concern, as my braking system was directly affected following a manufacturer recall service. I am requesting that NHTSA investigate this dealership’s recall handling process and reconsider their status as an authorized recall service provider to protect future customers from similar issues.

Reported
Mar 2025
Incident date
Feb 2025
Mileage
Not provided
Outcome flags
None reported
Open ODI 11651062 at NHTSA →
Power TrainMar 2025 · ODI 11647144 · crashDetails +

Two incidents of the same failure, although a few years apart. Vehicle placed in "Park" (foot on the brake, which is necessary in order to shift into P); when brake pedal released, vehicle suddenly revs and lurches forward. First time, in garage, and so minor damage except to items in garage; second time 3/7/2025, totaled this vehicle plus major damage to another vehicle.

Reported
Mar 2025
Incident date
Mar 2025
Mileage
Not provided
Outcome flags
Crash
Open ODI 11647144 at NHTSA →
Power TrainFeb 2025 · ODI 11642846Details +

Rear Toe Link and . Lag in Acceleration was completed on 05/08/2014 but the problem persists also electrical failure seat gets stuck or engine wont turn on , blind spots makes sound when no vehicle around Engine has no power TCM transmission Control Module code comes and goes

Reported
Feb 2025
Incident date
Feb 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11642846 at NHTSA →
Exterior LightingJan 2025 · ODI 11636814Details +

I purchased this vehicle on January 1, 2025. I drove it last night for the first time after dark. The headlights were so dim I could hardly see to drive. I had to use my brights except when a car was coming towards me, then I put them on dim and slowed way down. Leaving them on bright would have endangered other drivers and myself. I purchased the car with no warranty so now I either drive only during daylight hours or I pay out of pocket to have them fixed which I'm sure isn't cheap. I am going to go to the dealership that I purchased it from to see if they will help me at all, but since there was no warranty, I'm not expecting them to give me any assistance with this. When you look at the headlights during the daytime, which is when I bought the car there is no visible sign of an issue with them. No warning lamp has come on to let me know there is an issue and since I just purchased the car I don't know when they first appeared so dim. I noticed there are numerous complaints about this issue. Why isn't GM doing something about it.

Reported
Jan 2025
Incident date
Jan 2025
Mileage
Not provided
Outcome flags
None reported
Open ODI 11636814 at NHTSA →
Exterior LightingNov 2024 · ODI 11626031Details +

2013 Cadillac SRX has ridiculous (pointing down) low beam headlight issues. Adaptive forward lighting makes this impossible to be driven at night on low beams, because visibility is so poor! You have to drive with high beams on. These are barely decent and are like having weak low beams. No one flashes to have me turn them off, which is telling of how lame the high beams point. Visibility at night is paramount and this issue is quite dangerous. They (GM) know that this is a problem and have been sued. It is time for you to do your job and make them do theirs for safety sake.

Reported
Nov 2024
Incident date
Nov 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11626031 at NHTSA →
Vehicle Speed ControlNov 2024 · ODI 11623235Details +

My transmission is sleepin and it only goes to second gear for like 20 min then it won’t move at all

Reported
Nov 2024
Incident date
Aug 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11623235 at NHTSA →
Exterior LightingOct 2024 · ODI 11620888Details +

Headlights not bright enough too dark to drive at night

Reported
Oct 2024
Incident date
Feb 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11620888 at NHTSA →
Power TrainOct 2024 · ODI 11618504Details +

The contact owns a 2013 Cadillac SRX. The contact stated while driving at various speeds, the vehicle experienced a three to four seconds lag in acceleration. There was no warning light illuminated. The contact related the failure to NHTSA Campaign Number: 14V212000 (Power Train). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 178,000.

Reported
Oct 2024
Incident date
Sep 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11618504 at NHTSA →
SteeringJul 2024 · ODI 11600962Details +

The contact owns a 2013 Cadillac SRX. The contact stated that after taking the vehicle out of the parking garage, the ABS warning light illuminated, the steering wheel became stiff, and the vehicle was difficult to maneuver. The vehicle was towed to a local dealer who stated that the manufacturer no longer manufactured the part needed to repair the vehicle. The manufacturer was made aware of the failure and confirmed the information. The failure mileage was approximately 167,000.

Reported
Jul 2024
Incident date
Apr 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11600962 at NHTSA →
Service BrakesJun 2024 · ODI 11593783Details +

There have been many times where while driving that the breaks don’t work properly, you can push the break all the way down and it still work stop.

Reported
Jun 2024
Incident date
Jun 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11593783 at NHTSA →
SuspensionJun 2024 · ODI 11592209Details +

The contact owns a 2013 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Reported
Jun 2024
Incident date
Jun 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11592209 at NHTSA →
SteeringMay 2024 · ODI 11590590Details +

I purchased the SRX from Massey Cadillac North of Orlando, FL in August 2023. Two weeks ago I received an audio warning and the ABS, Traction Control and Brake warning lights illuminated. The power steering was also compromised and required more effort to control the car. I took the car to Cadillac service and was told GM had discontinued the affected computer part and there was nothing they could do to alleviate the problem. They told me to be careful especially in the rain (I live in Florida where we get a lot of rain). I don’t think Cadillac should allow a vehicle with compromised safety features back on the road. I believe this condition could endanger a driver who might find themself in a situation where these safety features might prevent an accident or injury.

Reported
May 2024
Incident date
May 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11590590 at NHTSA →
Exterior LightingApr 2024 · ODI 11583126Details +

The contact owns a 2013 Cadillac SRX. The contact stated that while driving at approximately 45 MPH, the driver's side headlamp was brighter than the passenger’s side headlamp. The vehicle was taken to the residence and inspected. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

Reported
Apr 2024
Incident date
Dec 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11583126 at NHTSA →
Exterior LightingFeb 2024 · ODI 11570829Details +

I cannot see when driving at night. I'm getting cars flashing me to turn my lights on but they are already on. If I drive with my high beams on I'm going to blind other drivers. I just bought the car 2 days ago and called the dealership to take it in. They said there is nothing they can do that it's a common problem. I'm not understanding why I these cars are on the road if there is nothing that can be done. It's an accident waiting to happen.

Reported
Feb 2024
Incident date
Feb 2024
Mileage
Not provided
Outcome flags
None reported
Open ODI 11570829 at NHTSA →
SeatsNov 2023 · ODI 11555564 · 1 injuriesDetails +

Seat heater burn through passenger seat, burning passenger

Reported
Nov 2023
Incident date
Nov 2023
Mileage
Not provided
Outcome flags
1 injuries
Open ODI 11555564 at NHTSA →
Exterior LightingOct 2023 · ODI 11550121Details +

The headlights failed to provide enough light to see the road at night. This, of course, is dangerous when driving on the highway or country roads as we are unable to maintain the speed required on the highway in order to safely navigate the turns in the road, which could also cause a disruption in the traffic flow, possibly causing an accident if other cars were not expecting a slower vehicle on the road. Not to mention not being able to see any wildlife in the road in enough time to react. The problem, to my knowledge, has not been reproduced or confirmed by a dealer or independent service center prior to our purchase of the vehicle. We have discussed the issue with the dealer but the service manager is unable to comment on the matter or any type of solution. The vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. There were not any warning lamps, messages or other symptoms of the problem prior to the failure. It first appeared the first night time drive after purchasing the vehicle, used, in 2021. We had discussions with the Dealer's service department and they would not speak to any "known" issue. We performed an on-line research that showed that there was a problem with the lighting system and GM decided to not issue a recall. I believe for a short time there was compensation provided for those that complained, but that time is long gone. These cars are still on the market and without a resolution to fix this issue there can be an accident or even death in an accident.

Reported
Oct 2023
Incident date
Oct 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11550121 at NHTSA →
Exterior LightingSep 2023 · ODI 11542914Details +

The contact owns a 2013 Cadillac SRX. The contact stated while driving 70 MPH, the low-beam headlights failed to provide adequate illumination while driving. The contact activated the high-beam headlights to be able to see the roadway. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Reported
Sep 2023
Incident date
Jul 2018
Mileage
Not provided
Outcome flags
None reported
Open ODI 11542914 at NHTSA →
Unknown Or OtherAug 2023 · ODI 11536778Details +

Opened my back hatch to put groceries in at store, and the hatch opened lifted up and then went up and down then closed on me. Glad I got out of the way in time.

Reported
Aug 2023
Incident date
Jun 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11536778 at NHTSA →
Unknown Or OtherJul 2023 · ODI 11532561Details +

Manufacture recalls

Reported
Jul 2023
Incident date
Jun 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11532561 at NHTSA →
Visibility/WiperMay 2023 · ODI 11523105Details +

Our 2013 Cadillac SRX headlamps are so weak and dark we cannot drive it after it gets dark. They are so weak that other cars pull out in front of us because they can't see us coming. This seems to us to be very dangerous. I talked to the service dept. at the Cadilliac dealership and they said "that' just the way it is with these cars" I think it's time for a recall and make GM make the necessary fix.

Reported
May 2023
Incident date
May 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11523105 at NHTSA →
Exterior LightingMay 2023 · ODI 11521934Details +

Headlights are dim

Reported
May 2023
Incident date
May 2015
Mileage
Not provided
Outcome flags
None reported
Open ODI 11521934 at NHTSA →
Electrical SystemMay 2023 · ODI 11519822Details +

Cue screen has spider webbed and not able to use hands free or ac ( only fan moter comes on but to turn on ac it's on the screen.

Reported
May 2023
Incident date
Dec 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11519822 at NHTSA →
Unknown Or OtherApr 2023 · ODI 11518610Details +

2013 CADILLAC SRX. CONSUMER WRITES SEEKING REIMBURSEMENT. THE CONSUMER STATED SHE PURCHASED A LEMON. UPON RECEIVING THE VEHICLE AND WENT TO GET THE TIRE REPAIRED BUT WAS INFORMED BY THE SERVICE SHOP THERE WAS $7663.00 WORTH OF DAMAGES FOR THE VEHICLE.

Reported
Apr 2023
Incident date
Apr 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11518610 at NHTSA →
Visibility/WiperApr 2023 · ODI 11518380Details +

Lights on dim are extremely dangerous. I could not see an animal in the road after dark. I can not drive my vehicle after dark because of afraid of running over something or crashing. I cannot tell you enough how bad it is. I have been reading complaints on all the Cadillac reviews on my year and model. Why would Cadillac put something on the roads this dangerous?

Reported
Apr 2023
Incident date
Apr 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11518380 at NHTSA →
Exterior LightingMar 2023 · ODI 11512829Details +

Same issue in two class action lawsuits against GM: moisture entered the headlight casing which eroded the plating reflecting the light, resulting in dim headlights, unsafe to drive at night. We have had this issue for year, but managed to drive other cars at night. Now we need to drive this car at night for work. We have replaced the light bulbs. But the issue remains. GM said they sent letters to Cadillac SRX owners in California in 2020 as a result of the lawsuits. After I told the GM rep that I had never seen such letter, she said the best she could do was to take a note on my file. GM should recall the affected SRX’s and replace the headlights, as it is a safety issue.

Reported
Mar 2023
Incident date
Mar 2017
Mileage
Not provided
Outcome flags
None reported
Open ODI 11512829 at NHTSA →
SuspensionMar 2023 · ODI 11512240Details +

With GM recall N212340980, the toe link was replaced with a nonadjustable toe link and thus it can not be aligned properly causing the tire to wear incorrectly and causing vibration in the wheels and suspension and also causing the vehicle to pull to the center into oncoming traffic. This is a huge safety issue, the vibration can cause the lug nuts to loosen and wheel to come off while at highway speeds. Now I have to pay to have the toe link to be replaced with an adjustable toe link to correctly align the wheels to end the problem caused by this recall. This has been confirmed by an independent service center. This issue was discovered when the lateral arms were replaced due to the bushing becoming worn and needing replaced.

Reported
Mar 2023
Incident date
Mar 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11512240 at NHTSA →
Electrical SystemMar 2023 · ODI 11511050Details +

WHILE DRIVING THE VEHICLE BETWEEN 45 AND 50 MPG THE ENTIRE CAR SHUTS DOWN AHD THE CUE DISINGAUGES WITH OUT ANY WARNING. I HAVE NO CONTROL TO STEER OR BRAKE. AFTER SHUT DOMW I HAVE NO READING ON THE CUE. THE SCREEB=N IS BLANK AND THE CAR WILL NOT RESTART.

Reported
Mar 2023
Incident date
Mar 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11511050 at NHTSA →
Exterior LightingFeb 2023 · ODI 11506525Details +

Low beam headlights are so dim it is extremely dangerous to operate during dark hours. Purchased this car this date from Charlottesville Mercedes Benz. The contact stated that there was a previous recall for the headlight issue but it expired in June 2022. Although the low beam headlights are too dim, the vehicle somehow still passed state inspections.

Reported
Feb 2023
Incident date
Feb 2023
Mileage
Not provided
Outcome flags
None reported
Open ODI 11506525 at NHTSA →
Exterior LightingFeb 2023 · ODI 11505428Details +

The contact owns a 2013 Cadillac SRX. The contact stated that the low beam headlights failed to produce adequate illumination to see the roadway while driving. The contact was unable to drive the vehicle at night. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 80,000.

Reported
Feb 2023
Incident date
Feb 2021
Mileage
Not provided
Outcome flags
None reported
Open ODI 11505428 at NHTSA →
Air BagsFeb 2023 · ODI 11505207 · crash · 1 injuriesDetails +

The contact owns a 2013 Cadillac SRX. The contact stated that while driving approximately 35 MPH the driver suffered a medical emergency and lost control of the vehicle causing the vehicle to crash into a fence. During the crash, the front end of the vehicle was damaged but the airbags did not deploy. The driver sustained a fractured jaw and fractured thoracic vertebrae. A police report was taken at the scene and the vehicle was towed to the vehicle holding facility. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted. The failure mileage was 106,000.

Reported
Feb 2023
Incident date
Nov 2022
Mileage
Not provided
Outcome flags
Crash 1 injuries
Open ODI 11505207 at NHTSA →
Exterior LightingDec 2022 · ODI 11499021Details +

Back in 2020 I believe there was a known headlight issue with Cadillac vehicles. Communication was sent out to owners for a headlight reimbursement program. We unfortunately didn't receive any communication regarding this. Back in March 2022 my husband had a work trip which required him to travel hours away and during the evening. This is what prompted me to call the Cadillac Customer Service number regarding the headlights, and the headlight program once I discovered it searching the internet. Spoke to someone and a ticket was issued. Missed a call, called back and was told I could only speak that same person. So I called again, received a couple of emails, and was eventually ghosted. A week or so ago I seen on the evening news that once again Cadillac had a re-call of sorts with their headlights. This was so frustrating, Once again my husband had to travel for work and the same issue arises and his safety was in jeopardy. So this past Monday called again and spoke to someone regarding his dim headlights. Received a call back today and was told the GMC dealership (the dealership we get all work done) isn't an "official" Cadillac dealership and there's isn't anything they could do. We could go to a Cadillac dealership, but there's no guarantee they would fix the issue. The dealership that we bring our vehicle to (GMC) had told my husband a few times now that it would be cheaper to purchase the new headlights online, because they would cost him over $1000 each through the dealership. This information was also relayed to the customer service rep with Cadillac customer services. The Cadillac customer service rep then turned around and offered us a $100 gift card to use towards our future dealership services. I think this is absurd given the fact this is a known issue and had been made public twice that I know of. I would like them to honor the $1600 headlight reimbersburtment that they originally offered and we never received or was notified of.

Reported
Dec 2022
Incident date
May 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11499021 at NHTSA →
Exterior LightingDec 2022 · ODI 11498424Details +

The headlamps do not shine as brightly as needed to illuminate the road. Affects driving safety not to be able to see on unlit roads at night.

Reported
Dec 2022
Incident date
Dec 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11498424 at NHTSA →
Exterior LightingDec 2022 · ODI 11497317Details +

The contact owns a 2013 Cadillac SRX. The contact stated that while driving at night, the headlights were not illuminating sufficiently to see the road. No warning lights were illuminated. The contact stated that her husband replaced both headlights; however, the failure recurred, and she was only able to see the road while using the high-beam headlights. The vehicle was taken to a local dealer, where it remained awaiting the repair. The contact was made aware of an unknown headlight recall; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was unknown.

Reported
Dec 2022
Incident date
Dec 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11497317 at NHTSA →
SeatsDec 2022 · ODI 11497034Details +

The contact’s customer owns a 2013 Cadillac SRX. The contact stated that while the valet driver was driving, the front driver’s side seat inadvertently retracted back along the track bracket without warning. As a result, the contact stated that the valet driver was trapped in the vehicle. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 14V804000 (Seats). The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer for diagnostic testing. The failure mileage was unavailable.

Reported
Dec 2022
Incident date
Dec 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11497034 at NHTSA →
Exterior LightingDec 2022 · ODI 11495796Details +

Low beam headlights are very dim . Changed bulbs with no improvement. This is dangerous to occupants in my vehicle and oncoming traffic because we have to use high beams all the time at night.this was seen by dealer and I was told there was no problem.

Reported
Dec 2022
Incident date
Dec 2022
Mileage
Not provided
Outcome flags
None reported
Open ODI 11495796 at NHTSA →
Exterior LightingNov 2022 · ODI 11494449Details +

headlamps fogging up inside , useless for Nite driving. can not see without high beams..

Reported
Nov 2022
Incident date
Nov 2019
Mileage
Not provided
Outcome flags
None reported
Open ODI 11494449 at NHTSA →
Unknown Or OtherOct 2022 · ODI 11491626Details +

My suv has a noticeable sometimes unsafe lag in the transmission Sometimes 3-4 sec lag Had in dealership shop 2-3 times they cannot reproduce they say. There was a recall for this very issue in 2014. Says recall was performed but obviously did not fix it. It is now out of Warrenty and still lagging

Reported
Oct 2022
Incident date
Oct 2019
Mileage
Not provided
Outcome flags
None reported
Open ODI 11491626 at NHTSA →

This page shows the latest 50 reports to keep it usable. The count above includes every complaint NHTSA has returned for this model year.

Recalls(5)

Open a recall to read what NHTSA says is wrong, what can happen, and how it gets fixed. Check the VIN and remedy eligibility with a dealer; federal no-charge requirements have an age limit, though a manufacturer may offer more coverage.

Power Train · 13V097000Details +

General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.

Risk: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.

Open full NHTSA recall record →
Wheels · 13V202000Details +

General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.

Risk: If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.

Open full NHTSA recall record →
Power Train · 14V212000Details +

General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.

Risk: A three to four second lag in acceleration may increase the risk of crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.

Open full NHTSA recall record →
Suspension · 14V571000Details +

General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.

Risk: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.

Open full NHTSA recall record →
Suspension · 21V473000Details +

General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

Risk: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.

Open full NHTSA recall record →

A campaign can apply to this model year without being incomplete on a specific vehicle. Check the VIN with NHTSA or a dealer to confirm whether a particular car needs repair.

Investigations

1 NHTSA investigation on record

Investigations are agency reviews, not findings that a vehicle is defective.

Rear Toe Link Adjuster Separation

On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.

Crash-test ratings

2013 Cadillac SRX SUV FWD NHTSA source

Overall
Frontal
Side
Rollover

2013 Cadillac SRX SUV AWD NHTSA source

Overall
Frontal
Side
Rollover

Source: NHTSA New Car Assessment Program (NCAP).

Fuel economy by trim

TrimEngineDrivetrainCityHwyCombined
SRX 2WD3.6L 6-cylFront-Wheel Drive172419
SRX AWD3.6L 6-cylAll-Wheel Drive162318

EPA laboratory estimates by trim and engine. Actual mileage varies with driving, weather, load, and maintenance. EPA source.

Before you buy

Useful next checks

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Compare the year-by-year record

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2013 Cadillac SRX: frequently asked

What does the complaint record show for the 2013 Cadillac SRX?

Owners filed 393 NHTSA complaints about the 2013 Cadillac SRX. This is raw owner-reported complaint volume with no production or exposure normalization, so it is not a reliability score or a best/worst-year ranking.

What are the most common problems on the 2013 Cadillac SRX?

The most-reported problem areas are Exterior Lighting (53% of complaints) and electrical system (12%).

How many recalls does the 2013 Cadillac SRX have?

5 recalls have been issued that affect the 2013 Cadillac SRX, covering components such as power train. Check the VIN with NHTSA and ask a dealer to confirm remedy eligibility; federal no-charge requirements have an age limit, though manufacturers may offer more coverage.

What gas mileage does the 2013 Cadillac SRX get?

The EPA rates the 2013 Cadillac SRX between 18 and 19 mpg combined, depending on trim and drivetrain.