2012 Volkswagen Routan

Driver steering wheel airbag deployed while parking van at work. Nothing was hit just went off causing burns and wrist pain and swelling. Wife stated that the front windshield wipers started turning on randomly while driving to work and then airbag blew while parking.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

1 injuries

My vehicle is shutting off while driving. It randomly shuts off and I see there are other recalls associated with this issue for a different year but same vehicle/model. I am being quoted well over $2,000 in repairs. This vehicle only has 130,000 miles on it.

Reported

Mar 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

At first it starts off the vehicle will just shut off while you are driving which is very dangerous I have read many people complaining about this it needs to be recalled then the brakes go and then the transmission seal I have done all the maintenance up keep on my vehicle there is no reason for the vehicle did you shut off the way it keeps shutting off and dying for no reason the battery keeps dying by the next morning when nothing is left on in the vehicle it has caused me a great deal of grief and it is very scary when you have children in the car and your vehicle just shuts off on the freeway when everything is electric guess what no breaks

Reported

Dec 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

NHTSA Recall 14v396 is probably the best correction to this issue. My van has shut off mid-driving while my children are in the car with me. It is so dangerous in the road. I can't move the steering wheel. Mechanics can't seem to diagnose the problem because the van doesn't give any computer codes when it would shut down. There are similar complaints and I wonder how Volkswagen knows of this issue and has failed to inform the owners of these vehicles. Chrysler had a similar issue and did a recall. I hope Volkswagen would acknowledge this issue.

Reported

Jun 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

Several times in the last month the car has stopped running without warning. It just shuts off. This has happened in our subdivision travelling at 20mph and most recently on the highway travelling 65mph. The power steering, brakes, everything go dead when the car just turns off and this could cause a serious accident.

Reported

Oct 2022

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

On Thursday January 6, 2022, I took my car Volkswagen Routan 2012 to the service center because the check engine light went on and the engine revving. The service center took a week for diagnostic it, then they informed me on January 13, after charging me $180 that it needs a new transmission because it stuck in limp mode (see attached report). I asked the customer service to contact Volkswagen representative because this problem seems to be a manufacture problem, especially the car run less than 85000 miles and all maintenance service done on time with Volkswagen dealership. This mileages are considered very low to have a transmission problem with well maintained car. They took another three weeks to report me by phone that Volkswagen refused completely to take care or to share responsibility for this problem and they rejected my claim.  Because the claim runs by the dealership “service center” on behalf of me, I asked their customer service representative to email me what is Volkswagen final decision and why?  Three days later, the customer service told me by phone “it’s confidential” and they can not email me.

Reported

Feb 2022

Incident date

Dec 2021

Mileage

Not provided

Outcome flags

None reported

Car is stalling out while driving with no warning. Doesn't matter the rate of speed I'm going it just cuts out. Can't turn steering wheel. No codes pop up. No mechanics can pinpoint issue. I have seen quite a few thousand people complaining of the same issue and reported it to vw as well as nhtsa and NO ONE will do a recall. Chrysler did a recall for this same issue but NOT vw. This is a safety issue for not only the owner but other drivers on the road. If I get into an accident or cause one I WILL BE suing nhtsa as well as vw for no recall being done. I have printed out over 100 pages of complaints from others for evidence of complaints. I have already entered the class action lawsuit with others having the same issue. RECALL THE ISSUE OR FACE LAWSUITS.

Reported

Jan 2022

Incident date

Dec 2021

Mileage

Not provided

Outcome flags

None reported

The transmission on our 2012 VW Routan has completely failed. The car will not go into gear and left my wife in a position where she was stranded in traffic. We are the original owners of this vehicle and have followed the recommended maintenance schedule. The engine in this vehicle is a Chrysler Pentastar V6. (The vehicle was built as a joint venture between VW and Chrysler) According to online research Chrysler has recognized a “fatal flaw” in this engine and has extended warranty to customers in order to cover repairs beyond 100,000 miles. We only have 72,000 on our vehicle. I have spoken with VW North America, they told me to plead my case with Chrysler. I spoke with Chrysler and they told me to plead my case with VW. Neither company is willing to recognize that a total transmission failure at 72k miles is [their] responsibility. I am asking for the drivetrain warranty on our vehicle to be extended, due to the “fatal flaw” which has already been identified by Chrysler on the Pentastar V6. VW service is asking me to pay more than $6,000 to repair the vehicle.

Reported

Dec 2021

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

None reported

The ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which then depowers various key safety systems including, but not limited to, air bags, power steering, and power braking. This has happened to me several times including while driving on the interstate and in traffic. I was able to pull over but it is very difficult when power steering and power breaking goes out. I had children in the vehicle several times when this has happened. Per Volkswagon website, I removed all keychains or anything that would cause the key fob to be weighed down. When I contacted them, they said my van is not under recall even though it is the same exact issue previous models had been recalled for. The only symptom prior was the check engine light was on.

Reported

Nov 2021

Incident date

Jun 2021

Mileage

Not provided

Outcome flags

None reported

referenced to recall nhsta Id no:11v-151 same issue happens on newer models, the car key ignition switch does not secure the key and that causes the car shut-down in tje middle of highway or road intermittently! ıt does not give any dashboard warning and no codes! all the lights are being gone and even ac shuts off! when ı push the key the lights come back on and the car can be turned on again. similiar problems are poster on youtube: https://youtu.be/ZESy-MnVPZs

Reported

Jul 2021

Incident date

Jul 2021

Mileage

Not provided

Outcome flags

None reported

The battery started dying randomly several months ago. I have called multiple dealerships and had diagnostics ran twice on the car. Initially I was told there is no draw on the battery. Then it was discovered that the TIPM module needs to be replaced. I then started researching this problem with this vehicle only to find multiple forums full of people having the same exact issue or worse! As in, their car stalls on the highway randomly while driving!! Someone could die! This module fails and in my case causes the fuel pump to continue running even when the car is off which completely drains the battery overnight! Chrysler (same manufacturer of this TIPM) already lost a class action lawsuit and recalled this TIPM but the Volkswagens affected by this same issue were not included leaving those of us now experiencing the same problem in a scary position because we can’t afford to get this fixed as it is very expensive let alone get a new car! It baffles me how well known it is that this part is the same part that’s been recalled but it doesn’t apply to this vehicle. On top of that, I called 3 Chrysler dealerships to explain the problem and was told they don’t work on this vehicle! This is unacceptable! I don’t know how the NHTSA has not done something about this! It seems several class action lawsuits need to filed! Hopefully before someone loses their life!

Reported

Jul 2021

Incident date

Apr 2021

Mileage

Not provided

Outcome flags

None reported

While driving along my vehicle will shut completely off. This happens especially on bumpy roads. Sometime the vehicle will shut off right after starting the engine. The only way I can duplicate the problem is to turn the key completely off and restart the vehicle. This problem is very similar to the recall with the 2010 Volkswagens.

Reported

Jul 2021

Incident date

Jul 2021

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A TICKING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO STREET VOLKSWAGEN LOCATED AT 8707 PILGRIM DR, AMARILLO, TX 79119, WHO DIAGNOSED THAT THE ENGINE FLY-WHEEL WAS DAMAGED AND NEEDED TO BE REPLACED. AFTER REPLACING THE FLY-WHEEL, THE FAILURE CONTINUED. THE DEALER LATER REPLACED THE ENGINE HEAD AND FLY-WHEEL HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS LATER TAKEN BACK TO THE DEALER WHO DIAGNOSED THAT THE ENGINE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NO YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.

Reported

Oct 2020

Incident date

Nov 2016

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND RESUMED NORMAL DRIVING. THE CONTACT INITIALLY CONTACTED THE MANUFACTURER BY PHONE AND WAS REFERRED TO THE DODGE MANUFACTURER FOR ASSISTANCE. THE CONTACT REACHED OUT TO THE DODGE MANUFACTURER AND SHE WAS REFERRED TO A LOCAL DODGE DEALER FOR ASSISTANCE. THE CONTACT TOOK THE VEHICLE TO TANNER MOTORS (620 W. WASHINGTON ST, BRAINERD, MN 56401) WHERE THE VEHICLE WAS TEST DRIVEN AND THE CONTACT WAS INFORMED THAT THE ISSUE COULD POSSIBLY BE LINKED TO A DEFECTIVE WIRELESS IGNITION NODE (WIN) MODULE. THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 99,000. THE VIN WAS UNAVAILABLE.

Reported

Oct 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

VEHICLE HAS EXPERIENCED STALLING, ENGINE SHUTDOWN, AND DIFFICULTY STARTING MULTIPLE TIMES. ENGINE HAS NOW STALLED MORE FREQUENTLY AT BOTH LOW SPEEDS AND WHILE DRIVING ON HIGHWAY. EACH TIME, RPM'S HAVE GONE TO ZERO AND IT'S COMPLETELY LOST POWER TO STEERING. I'VE HAD TRY AND COAST/NAVIGATE SAFELY TO SIDE OF ROAD, BERM, ETC., STOP, AND RESTART THE VAN. AT TIMES THE DASH LIGHTS WILL FLASH, OTHER TIMES THERE IS NO INDICATION THAT A FAILURE HAD OCCURRED, JUST NO POWER/RPMS. NO CHECK ENGINE LIGHT REMAINS, NO CODES DISPLAYED, NOTHING. THE LOCAL VOLKSWAGEN DEALER WILL NOT EVEN ADDRESS THE ISSUE AS THEY DEEM IT A "CHRYSLER PROBLEM". WE NOW TAKE IT TO AN INDEPENDENT MECHANIC AND REPLACED THE CRANKSHAFT & CAMSHAFT POSITION SENSORS, KEY FOBS, BATTERY, AND HAVE DONE ALL PREVENTATIVE MAINTENANCE. THE PROBLEM STILL REMAINS. THERE ARE SIMILAR COMPLAINTS (VW, CHRYSLER, & DODGE) FOR THIS EXACT ENGINE & SYMPTOMS THAT MAY BE RELATED TO THE TIPM, THE MAIN CONTROL MODULE. THIS IS A VERY SERIOUS SAFETY ISSUE AS IT RANDOM AND CAUSES A COMPLETE SHUTDOWN OF VEHICLE WHILE IN MOTION AND LOSS OF OPERATOR CONTROL.

Reported

Sep 2020

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

WHEN GETTING OFF HIGHWAY WHILE AT LIGHT MY CAR SPUTTERED AND STALLED. THE CAR WOULD NOT RESTART AND I HAD TO HAVE TOWED. THE RIGHT SIDE CYLINDER HEAD HAD TO BE REPLACED AT A COST OF OVER $4000. VW IS REPLACING THE LEFT SIDE UNDER WARRANTY FOR 10 YEARS BUT NOT THE RIGHT SIDE FOR SOME REASON SO I HAVE TO PAY. THERE HAVE BEEN MANY PROBLEMS WITH THIS ENGINE AND I HAVE ONLY 89000 MILES. THE ENGINE IN THE VW IS A CHRYSLER 3.6 LITER PENTASTAR. WHILE FIXING THAT IT WAS FOUND THAT THE OIL FILTER HOUSING UNIT WAS LEAKING AND NEEDED TO BE REPLACED.

Reported

Sep 2020

Incident date

Aug 2020

Mileage

Not provided

Outcome flags

None reported

HAD TO REPLACE RIGHT REAR WHEEL BEARING AT APPROXIMATELY 60,000 MILES. HAD TO REPLACE LEFT REAR WHEEL BEARING AT 80,500 MILES. BOTH WHEEL BEARINGS WERE MAKING GRINDING NOISES. RACK AND PINION HYDRAULIC LINE CRACKED AT ELBOW AND HAD TO BE REPLACED. RACK AND PINION PROBLEM OCCURRED WHILE DRIVING CLOSE TO HOME. LOST ALL STEERING IN DRIVEWAY. *TR

Reported

Jun 2020

Incident date

Feb 2020

Mileage

Not provided

Outcome flags

None reported

THE VEHICLE OFTEN HAS DIFFICULTY STARTING AND WILL OCCASIONALLY SHUT OFF WHILE DRIVING. THE PROBLEM SEEMS SIMILAR TO THE DEFECT DESCRIBED IN SAFETY RECALL 28H1 WHICH ONLY COVERS YEAR MODELS 2009-2010. I DON'T REMEMBER EXACTLY WHEN THE ISSUE STARTED, BUT IT WAS WITHIN THE LAST YEAR, AND THE PROBLEM HAS BECOME MUCH WORSE TO THE POINT FAILURE WHILE OPERATING OCCURS MUCH MORE REGULARLY. FORTUNATELY, I'VE BEEN ABLE TO RESTART AND CONTINUE DRIVING SO FAR, BUT IT WILL SHUT OFF WHEN I'M IDLING, ACCELERATING, OR AT DRIVING SPEED. *TR

Reported

May 2020

Incident date

May 2020

Mileage

Not provided

Outcome flags

None reported

THE DRIVERS HEADREST AIRBAG DEPLOYED WHILE SITTING IN MY GARAGE. ENGINE HAD JUST BEEN STARTED. IF THIS HAD HAPPENED WHILE DRIVING IT COULD HAVE STARTLED DRIVER TO THE POINT OF LOSS OF CONTROL.

Reported

Apr 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

I WAS PARKED IN MY GARAGE. WHEN I STARTED THE CAR, THE DRIVER HEADREST EXPLODED FORWARD. IF THIS HAD HAPPENED WHILE DRIVING IT COULD HAVE CAUSED AN ACCIDENT FROM THE SUDDEN MOVEMENT AND LOUD NOISE STARTLING ME.

Reported

Jan 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

MY CAR WILL CRANK BUT NOT START. AFTER SEVERAL TRIES IF YOU USE THE KEY FOB YOU CAN GET IT TO START. I HAVE THE CAR LOOKED AT BY TWO TECHNICIANS WHO ADVISED THAT MY VEHICLE WAS MADE BY CHRYSLER EVEN THOUGH IT'S A VOLKSWAGEN AND THAT THIS IS A KNOWN PROBLEM WITH CHRYSLER DODGE VANS FROM 2011 AND 2012 THE PROBLEM THEY TELL ME IS WITH THE FUEL PUMP RELAY THAT WILL NEED TO BE INSTALLED

Reported

Nov 2019

Incident date

Oct 2019

Mileage

Not provided

Outcome flags

None reported

MY WIFE WAS DRIVING WITH 2 CHILDREN ON THE HIGHWAY AT 70 MPH WHILE THE ENGINE DIES DUE TO THE FUEL PUMP STOPPING TO WORK DUE TO A TIPM FUEL PUMP RELAY FAILURE. CHRYSLER AND DODGE DID THE RIGHT THING, STEP UP VW.

Reported

Oct 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

VAN RANDOMLY GOES TO 3RD ON THE HIGHWAY. GOING TO NEUTRAL AND BACK TO DRIVE CORRECTS THE ISSUE. VAN WILL NOT START/CRANK RANDOMLY. VAN TURNS OFF ON THE HIGHWAY RANDOMLY. RANDOM "ENTER SECURITY CODE" ON THE NAV SYSTEM. 129K MILES ON IT. CHRYSLER RECALLED CARAVAN'S AND THE TOWN AND COUNTRY FOR THESE SAME ISSUES. THE TIPM NEEDS TO BE REPLACED. FILING A COMPLAINT WITH CORPORATE VW TO HAVE THEM CORRECT THIS MASSIVE SAFETY ISSUE AS CHRYSLER HAS DONE. HTTP://WWW.CHRYSLERPROBLEMS.COM/TIPM/

Reported

Aug 2019

Incident date

Aug 2019

Mileage

Not provided

Outcome flags

None reported

THE CAR WILL JUST SHUT DOWN WHILE DRIVING. NO WARNING, NO LIGHTS, NO CHECK ENGINE, NO POWER STEERING OR POWER BREAKS (I HAVE TO PUT ALL I GOT INTO TRYING TO STEER THE CAR TO JUST PULL OVER!). I HAVE TO BRING THE CAR TO A COMPLETE STOP AND RESTART IT. IT HAS HAPPENED ABOUT 3 TIMES. TOOK IT TO 3 GARAGES AND THEY COULD NOT FIGURE OUT THE PROBLEM BECAUSE THE CAR NEVER GAVE ANY COMPUTER CODES WHEN IT WOULD SHUT DOWN. THERE ARE SIMILAR COMPLAINTS AND I'M WONDER HOW VW KNOWS OF THIS ISSUE AND HAS FAILED TO INFORM THE OWNERS OF THESE VEHICLES. IF MY VAN SHUTS OFF ON THE FREEWAY, THIS COULD BE VERY SERIOUS!

Reported

Jun 2019

Incident date

May 2019

Mileage

Not provided

Outcome flags

None reported

DRIVING AT LOW SPEED VAN RACED FORWARD THEN STOPPED ALMOST HIT ANOTHER VEHICLE. NOW WON'T RUN AND CHECK ENGINE LIGHT ON. I WAS IN A PARKING LOT OF A TARGET WHEN HAPPENED

Reported

Apr 2019

Incident date

Apr 2019

Mileage

Not provided

Outcome flags

None reported

I WAS IN A PRETTY BAD CAR ACCIDENT 4/5/2019 WITH 6 KIDS IN THE CAR AND NONE OF THE AIRBAGS DEPLOYED.. WE WERE I MOTION WHEN CAR INFRONT OF ME TRIED TO AVOID THE CAR IN FRONT OF HIM. I SAW HIM AND I TRIED TO AVOID HIM SO MY LEFT FRONT HIT HIS REAR RIGHT SIDE. NONE OF THE AIRBAGS DEPLOYED AND NOW I HAVE A HORRIBLE CONCUSSION IN THE HOSPITAL!

Reported

Apr 2019

Incident date

Apr 2019

Mileage

Not provided

Outcome flags

Crash 1 injuries

MULTIPLE TIMES IN THE PAST FEW MONTHS THE CAR HAS STOPPED RUNNING WHILE I AM DRIVING. VEHICLE IN MOTION ON HIGHWAY. IN PAST HAVE TAKEN TO DEALER WITH THIS COMPLAINT AND THEY CAN FIND NOTHING WRONG

Reported

Mar 2019

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

MY 2012 VW ROUTAN CUTS OFF WHILE IN MOTION. IT IS VERY SCARY WHEN YOU ARE DRIVING DOWN THE HIGHWAY AND YOUR CAR IS NO LONGER RUNNING. ALSO SOMETIMES I HAVE TO TURN THE KEY MULTIPLE TIMES BEFORE IT CRANKS. VW NEEDS A FIX FOR THIS!

Reported

Feb 2019

Incident date

Feb 2019

Mileage

Not provided

Outcome flags

None reported

I'VE BEEN EXPERIENCING MAJOR SAFETY PROBLEMS WITH MY 2012 VW ROUTAN LATELY. ON SEVERAL OCCASIONS, WHILE DRIVING, MY VAN HAS COMPLETELY SHUT DOWN. THE DASHBOARD, ENGINE, POWER STEERING, EVERYTHING COMPLETELY TURNS OFF AND I AM UNABLE TO DO ANYTHING UNTIL THE VEHICLE COMES TO A COMPLETE STOP AND I START THE ENGINE AGAIN. THE FIRST TIME IT SHUT DOWN, I WAS DRIVING IN THE CITY DRIVING AT 35 MPH. OUT OF NO WHERE, THE ENGINE SHUT DOWN, SIMULTANEOUSLY THE DASHBOARD TURNED OFF AND I LOST ALL CONTROL OF MY VEHICLE UNTIL IT CAME TO A COMPLETE STOP AND I WAS ABLE TO TURN IT BACK ON. BUT THE LAST TIME THIS HAPPENED, I WAS ON THE FREEWAY, DRIVING IN THE RAIN, AT 60 MILES/HR. THE SCARIEST PART IS NOT HAVING CONTROL OF THE WHEEL AND HAVE THE ABILITY TO SAFELY PULL OVER TO THE SHOULDER BEFORE RESTARTING THE ENGINE AGAIN. THE MECHANIC I CONTACTED WAS NOT BEEN ABLE TO FIGURE OUT WHAT THE PROBLEM IS. THE CHECK ENGINE LIGHT DOES NOT TURN ON, I DON'T GET ANY TYPE OF WARNING AND NO "CODES" COME UP. I AM TERRIFIED OF DRIVING MY VAN ANYMORE. I HAVE TWO SMALL CHILDREN AND DO NOT FEEL SAFE DRIVING IT. I DID SOME RESEARCH ONLINE AND HAVE FOUND A RECALL FOR THE EXACT PROBLEM, BUT FOR OLDER MODELS (UP TO 2011). I HAVE REACHED OUT TO THE LOCAL VW DEALER AND HAVE BEEN TOLD THEY CANNOT HONOR THE RECALL FOR THE 2012 MODELS. I DON'T UNDERSTAND, WHY THE DEALER REFUSES TO FIX THE PROBLEM UNDER THE 2011 VW ROUTAN REACALL IF IT IS FOR THE EXACT SAME SAFETY DEFECT. HOW MANY PEOPLE HAVE TO GET HURT OR WORSE BEFORE THE ISSUE GETS ADDRESSED?

Reported

Jan 2019

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

None reported

THE ENGINE WILL DIE AS I'M DRIVING DOWN THE HIGHWAY. THIS CAUSES ME TO LOSE POWER STEERING, ALL MY DIGITAL GUAGES ON DASH,ETC. WHEN I PULL OVER STOP AND PUT IT IN NEUTRAL I CAN THEN TURN THE KEY AND IT WILL START RIGHT BACK UP. THIS HAS HAPPENED AT LEAST 6 TIMES WHILE DRIVING ON THE HIGHWAY OR IN TOWN BUT ALWAYS WHILE MOVING AND FOR NO APPARENT REASON. POSSIBLE TOUCHED THE KEY CHAIN WITH MY KNEE BUT I CAN'T SAY ANYTHING TRIGGERED IT. FIRST THING I NOTICE IS I'M SLOWING DOWN AND HAVE TO POWER STEERING. ALSO, WHEN STARTING THE CAR THE IGNITION REGULARLY DOES NOT RECOGNIZE THAT I'VE TURNED THE KEY. REQUIRES THAT I PUSH THE KEY IN WITH FORCE UP AND TO THE RIGHT WHILE ROTATING FOR THE KEY TO ACTIVATE THE IGNITION. SOMETIME THE ENGINE WILL BEGIN TO START BUT STOP WHEN I LET GO OF THE KEY. MY DEALER SAID IT COULD BE THE BATTERY OR THE REMOTE CAR STARTER. I'VE REPLACED BOTH AND STILL HAVE THE SAME PROBLEM. NOW THEY ARE QUOTING ME ABOUT $700 TO REPLACE THE KEY FOBS AND IGNITION. I WAS TOLD BY A MECHANIC THIS IS THE EXACT TYPE OF PROBLEM THAT ALL THE TOWN & COUNTRIES & ROUTANS HAVE HAD AND THERE WAS A RECALL. IT'S A PLASTIC KEY THAT WEARS OUT AND STOPS WORKING PROPERLY. CHECKING ON-LINE VW ROUTAN, DODGE CARAVAN & CHYSLER TOWN & COUNTRY ALL HAD A RECALL ON THEIR IGNITIONS, BUT IT WAS LIMITED TO 2009 & 2010. I HAVE THE SAME ISSUE DESCRIBED IN THE RECALL "INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN POSITION, WHICH WOULD SHUT OFF THE ENGINE AND DEPOWER SAFETY SYSTEMS, SUCH AS AIRBAGS, POWER STEERING AND BRAKING"

Reported

Jan 2019

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE CRANKED, BUT FAILED TO START AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO VOLKSWAGEN LEE'S SUMMIT (2225 NE INDEPENDENCE AVE, LEE'S SUMMIT, MO 64064, (816) 600-4224) WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 109,000.

Reported

Jan 2019

Incident date

Jan 2018

Mileage

Not provided

Outcome flags

None reported

SAME ISSUES AS OTHERS AS REPORTED FOR TIPM FAILURES IN VW ROUTAN / CHRYSLER VEHICLES. THE UNDERLYING COMMON PART IS THE THE PART NUMBER FOR THE TOTALLY INTEGRATED POWER MODULE IN THE 2012 VOLKSWAGEN ROUTAN IS VW 7B0937049. THE PART NUMBER IN THE VOLKSWAGEN ROUTAN TRANSLATES TO CHRYSLER'S PART NUMBER 68105507 AC/AD. ALTHOUGH CHRYSLER HAS DONE A SETTLEMENT IN A CLASS ACTION LAWSUIT, THE ACTUAL VEHICLES RECALLED ARE LIMITED AND ABOUT 1MM OF THE 7MM AFFECTED VEHICLES WITH FAULTY TIPMS. I AM CURRENTLY IN A SMALL CLAIM'S COURT CASE AGAINST VOLKSWAGEN TRYING TO GET REIMBURSED FOR MY REPAIR COSTS.

Reported

Jan 2019

Incident date

Apr 2018

Mileage

Not provided

Outcome flags

None reported

MY 2012 VOLKSWAGEN ROUTAN HAS ONLY 87K MILES AND THE CAR WILL CRANK BUT WILL NOT START, AND OR WHILE DRIVING THE CAR'S IDLE BECOMES ROUGH AND DROPS TO THE POINT OF SHUTTING OFF WHILE DRIVING. MY WIFE DRIVES THIS CAR WITH MY DAUGHTER AND IF THIS CAR SHUTS OFF WHILE DRIVING IT CAN CAUSE ACCIDENTS AND BODILY HARM TO OTHERS.

Reported

Dec 2018

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

None reported

MY CAR BEGAN TO LOSE LIGHTS, FUEL, SPEAKER CAPABILITIES, AND STARTING ABILITY. ONCE WAS ON THE HIGHWAY, AND TWICE IN MY DRIVEWAY. AAA CAME AND REPLACED THE BATTERY AFTER JUMPING THE ORIGINAL BATTERY WAS NOT EFFECTIVE, WHICH DID NOTHING. IT WAS TOWED TO THE VOLKSWAGEN DEALERSHIP. THEY WERE UNABLE TO FIND OUT WHAT WAS WRONG FOR 2 DAYS. WHILE WAITING TO SEE WHAT THE DEALERSHIP CAME UP WITH, I DID MY OWN RESEARCH. IT TURNS OUT THAT CHRYSLER MADE THE CAR, AND IT INCLUDES THE CHRYSLER BODY AND PARTS. CHRYSLER RECALLED A PART CALLED THE TOTAL POWER INTEGRATION MODULE, THAT CONTROLS THE FUEL SYSTEM, ALL ELECTRIC, STARTING CAPABILITIES, BASICALLY ANY POWER HAS TO BE ROUTED THROUGH THIS PART. IT CAN CAUSE CARS TO STALL IN HIGH SPEED OPERATION, AMONG OTHER THINGS. IF UNDISCOVERED, IT CAN KILL YOUR BATTERY, FUEL PUMP, ETC, AND MECHANICS WILL CHARGE YOU AND REPLACE THOSE WITHOUT KNOWING WHAT IS THE TRUE ISSUE. I KNEW THE TPIM WAS THE PROBLEM. THE DEALERSHIP CALLED ME BACK, AND GAVE ME THE NEWS THAT I KNEW WAS INEVITABLE. VOLKSWAGEN HAS DECLINED TO RECALL THE PART IN THEIR VEHICLES, KNOWING FULL WELL THAT SOMEONE COULD BE KILLED. WHEN I COMPLAINED, THEY DID NOT CARE AND TOLD ME TO COMPLAIN HERE. I AM NOW PLANNING TO SELL MY CAR, BECAUSE OF THE IRRESPONSIBLE AND NEGLIGENT ATTITUDE OF VOLKSWAGEN TOWARD ITS CUSTOMERS. IT'S A SHAME BECAUSE I REALLY LOVED MY CAR UNTIL THIS HAPPENED.

Reported

Dec 2018

Incident date

Nov 2018

Mileage

Not provided

Outcome flags

None reported

I WAS IN A PARKING LOT VAN WOULD NOT START. IT WOULD TURN OVER AN CRANK AGAIN AND AGAIN WHEN ATTEMPTING TO START, BUT THE ENGINE WOULD NOT RUN. TOW TRUCK DRIVER WAS ABLE TO START IT BY REMOVING PUSH START AND USING KEY FOB, BUT HAD TROUBLE GETTING IT STARTED AGAIN UNLOADING AT VW DEALERSHIP. THE VW DEALER FIST SAID IT WAS THE FUEL PUMP, THEN SAID THAT THE FUEL PUMP RELAY IN THE TIPM WAS BAD AND WAS BURNING OUT THE FUEL PUMP. THE FUEL PUMP RELAY IS INTEGRATED INTO THE TIPM AND CAN'T BE REPLACED WITHOUT REPLACING TIPM. THE TIPM NOT COVERED UNDER WARRANTY. CURRENTLY WAITING ON VW DEALER TO FIND DODGE/CHRYSLER FUEL RELAY BYPASS CABLE KIT THAT FIT MY VIN. IN THE MEANTIME, THE VW DEALER HAS INSTALLED A TEMPORARY JUMPER TO POWER THE FUEL PUMP WHILE THE VEHICLE IS TURNED ON. I FEEL FORTUNATE THAT RELAY/FUEL PUMP FAILURE DID NOT OCCUR WHILE DRIVING, BUT I FEEL THAT VW SHOULD HAVE KNOW ABOUT THIS ISSUE AND BEEN PROACTIVE TO RESOLVE IT GIVEN THAT DODGE HAS ALREADY HAD RECALLS ON THE TIPM THAT IS USED IN THE ROUTAN. I'M ALSO CONCERNED ABOUT THE SAFETY OF THE TEMPORARY FIX THE VW DEALER HAS IMPLEMENTED TO KEEP THE VEHICLE DRIVE-ABLE WHILE SEARCH FOR THE RIGHT RECALL KIT FROM DODGE. IF THAT CAN'T FIND THE KIT, THEN I WILL HAVE TO LIVE WITH A POTENTIALLY UNSAFE WORKAROUND OR PAY $1000+ TO REPLACE THE TIPM, WHICH CLEARLY HAD A MANUFACTURING DEFECT THAT COULD HAVE POTENTIALLY CAUSED THE VEHICLE TO STOP RUNNING WHILE DRIVING ON THE ROAD.

Reported

Dec 2018

Incident date

Nov 2018

Mileage

Not provided

Outcome flags

None reported

TIPM - THE TIPM IN THE ROUTAN HAS BEEN NOTED AS MALFUNCTIONING ON MANY ONLINE FORUMS. MY TIPM MALFUNCTIONED AND MY VEHICLE SUDDENLY STOP ON A HIGHWAY WHILE DRIVING. THIS IS VERY DANGEROUS.

Reported

Nov 2018

Incident date

Aug 2018

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING ALL DASHBOARD LIGHT WILL COME ON GAS NEEDLE GOES DOWN TO EMPTY, RADIO SHUTS OFF, WINDOWS WILL NOT ROLL UP OR DOWN, WINDSHIELD WIPERS WILL COME NON STOP AND WILL NOT SHUT OFF BUT THE CAR CONTINUES TO RUN AND ALL OF THIS IS USUALLY WHEN I'M IN THE MIDDLE OF TRAFFIC AND I'M AFRAID THAT AT SOME POINT THE CAR WILL CUT OFF ALL TOGETHER AND CAUSE A COLLISION, I'VE HAD IT CHECKED BY THREE SEPARATE AUTOMOTIVE SHOPS INCLUDING VW AND NO ONE CAN TELL E WHATS WRONG OR HOW TO FIX IT.

Reported

Sep 2018

Incident date

Aug 2018

Mileage

Not provided

Outcome flags

None reported

STALLS WHILE DRIVING INTERMITTENTLY; UNABLE TO START INTERMITTENTLY; DIAGNOSED BY VW DEALER AS FAULTY TIPM; REQUIRED REPLACEMENT WITH A NEW TIPM PART WITH AN UPDATED DESIGN.

Reported

Sep 2018

Incident date

Apr 2018

Mileage

Not provided

Outcome flags

None reported

AS I AM ACCELERATING FROM 25-35 MPH THE VEHICLE ALMOST FEELS LIKE IT DOESN'T WANT TO SHIFT INTO NEXT GEAR. THE VEHICLE SORT OF JIGGLES/JOLTS WHILE TRYING TO GEAR UP. ONCE REACHING 35/40 MPH THEN VEHICLE RUNS NORMAL. IF I PUSH DOWN ON GAS PEDDLE TO MAKE CAR GO THROUGH THAT GEAR, THE ENGINE REVS UP AND THE VEHICLE KIND OF JOLTS A "GET UP AND GO" FEELING AND THE RPMS GO ABOVE 4K, WHICH THEN VEHICLE GETS UP IN SPEED AND MOVES. ONCE AT 35/40 MPH, THEN THE VEHICLE RUNS SMOOTHLY.

Reported

Aug 2018

Incident date

Apr 2018

Mileage

Not provided

Outcome flags

None reported

ON SEVERAL OCASSION WHEN THE CAR IS STARTED ALL THE LIGHTS ON THE DASHBOARD COME ON AND WINDSHIELD WIPERS COME ON AND NOTHING INSIDE THE CAR WORKS. HAD THAVE THE CAR TOWED HOME BECAUSE IT KEEPS DOING TI

Reported

Aug 2018

Incident date

Aug 2018

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING, THE CAR WILL SUDDENLY STALL ALL LIGHTS WILL COME ON. SOMETIME IT WILL START BACK UP WHEN PUSHING START BUTTON AND OTHER TIMES IT WILL TAKE A FEW MINUTES. THIS USUALLY HAPPENS WHEN GOING UNDER 10 MPH. IT IS ALSO SOMETIMES DIFFICULT TO START AFTER ALL THE LIGHTS WILL COME ON AND THEN OFF. WE HAVE REPLACED THE BATTERY AND STARTER AND THAT HASN'T FIXED THE ISSUE.

Reported

Jul 2018

Incident date

Jul 2018

Mileage

Not provided

Outcome flags

None reported

DRIVERS SIDE LOW BEAM KEEPS BLOWING OUT,WHEN TAKEN TO VOLKSWAGON DEALERSHIP WAS TOLD RECOMMENDATION WAS FOR THEM TO REPLACE FRONT WIRING HARNESS, I WAS TOLD WOULD HAVE TO LEAVE VEHICLE WITH THEM FOR TWO DAYS. VAN IS UNDER WARRANTY,WOULD COST ME A 100.00 DEDUCTABLE. VAN ONLY HAS 65 THOUSAND MILES ON IT. IF IT IS AN ELECTRICAL PROBLEM HAS ANY OTHER COMPLAINTS BEEN FILED. THIS VAN WAS LAST JOINT VENTURE BETWEEN DODGE AND VOLKSWAGON. THEY COULDNT ORDER WIRING HARNESS IT HAD TO BE MADE AS I WAS TOLD THEY DIDNT MAKE PARTS ANYMORE FOR THIS VEHICLE.

Reported

Mar 2018

Incident date

Aug 2017

Mileage

Not provided

Outcome flags

None reported

ENGINE SHUTS OFF WHEN DRIVING ON A CITY STREET OR WHEN SITTING STILL. WHEN SLOWING DOWN TO TURN

Reported

Mar 2018

Incident date

Feb 2018

Mileage

Not provided

Outcome flags

None reported

MILEAGE 106,000 2012 ROUTAN BUT ISSUES HAVE BEEN PRESENT SINCE PURCHASE AT 96000. VEHICLE STALLED AND LOST ALL POWER APPROACHING STOP LIGHT. VEHICLE HAS STARTING PROBLEMS AS WELL, WILL NOT REACT TO START COMMAND. THE AFOREMENTIONED OCCURENCES ARE RANDOM AND MOST LIKELY RELATED TO TIPM WHICH IS WELL KNOWN DEFECT AT CHRYSLER AND ACTUALLY WAS RECALLED BUT NOT BY VW. IN ADDITION ISSUES WITH CAM/CRANKSHAFT SENSOR AND MISFIRE FAULT CODES. NHTSA HAS ALLOWED VOLKSWAGON TO SWEEP AND HIDE THE TIPM ISSUE UNDER THE RUG, MEANWHILE CHRYSLER AND DODGE ADDRESSED THE DEFECTIVE PART A PART WHICH IS ALSO IN THE ROUTAN AS WELL. STALLING AND LOSING POWER RANDOMLY IS A POTENTIAL "DEATH" EVENT. CAN'T BELIEVE THEY HAVEN'T RECALLED THIS. WHERE IS THE REGULATION??

Reported

Mar 2018

Incident date

Feb 2018

Mileage

Not provided

Outcome flags

None reported

FOR PAST 2 YEARS I NOTICED MY THE VAN WOULD NOT IMMEDIATELY START. FIGURED IT WAS A FLUKE. IN PAST YEAR, MY VAN HAS BEEN TOWED TO DEALERSHIP FOR NOT STARTING AFTER 10-15 TRIES. OF COURSE, AS SOON AS IT ARRIVES THE GET IT TO START. THANKFUL UNDER WARRANTY. NOV 2017 WIRING HARNESS AND STARTER REPLACED. DEC 2017 FAILED TO START AGAIN. BACK TO DEALER AND WORKING FINE FOR THEM. THANKFUL UNDER WARRANTY., BUT COME ON VM!! THIS IS NUTS. WHY WON'T THEY RECALL AND RE PLACE THE TIPEM LIKE CHRYSTAL DID. I HAVE BEEN STRANDED TOO MANY TIMES AND HAD TO 3 CAR SEATS EACH TIME.

Reported

Dec 2017

Incident date

Dec 2017

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING ON A CITY STREET ROADS MAY HAVE HAD A LITTLE ICE ON THEM. FELT A SHARP SENSATION TO MY OUTER ANKLE AREA (I BELIEVE AT THE TIME I WAS IN THE PROCESS OF BREAKING TO COME TO A STOP. SHORTLY AFTER FELT THE SAME SENSATION TO MY ANKLE SHARP, BURNING, NOTICED THE SENSATION FELT ELECTRICAL FELT WARM SENSATION NEAR HIP AREA... I BELIEVE THE SENSATION WAS ELECTRICAL CURRENTS THAT PENETRATED TO MY ANKLE. UPON THIS THOUGHT I IMMEDIATELY TURNED OFF MY SEAT WARMER, NOTICED THE HEEL OF MY BOOT MAY HAVE BEEN SITTING IN A WET AREA ON MY FLOOR MAT FROM THE MELTED SNOW ON MY BOOTS AND MY BOOTS HAD A METAL CLASP ON IT AT THE EXACT LOCATION THE PAINFUL SHARP ELECTRICAL SENSATION FELT ON MY ANKLE. PAIN DID NOT OCCUR AGAIN ONCE THE SEAT WARMER WAS TURNED OFF. NOTICED DULL TINGLING SENSATION IN MY MIDDLE FINGER SHORTLY AFTER THE SECOND EPISODE ALONG WITH WHAT FELT A LITTLE LIKE INDIGESTION.

Reported

Dec 2017

Incident date

Dec 2017

Mileage

Not provided

Outcome flags

None reported

I FILE A COMPLAINT A FEWS MONTHS AGO ABOUT HAVE TROUBLES STARTING MY VAN OR BATTERY DRAINAGE. TOOK IT TO THE DEALERSHIP IN SHREVEPORT, LA. THE HAD TO REPLACE THE MODULE (TIPM)FUEL PUMP.THIS COST MY FAMILY 1700! THIS IS A SERVE SAFTY PROBLEM FOR MANY FAMILIES. THIS SHOULD BE A RECALL FOR ALL VW AND CHRYSLER VEHICLES. THE VW DEALERSHIP SAID THIS WASNT THE FIRST ROUTAN THEY HAD TO FIX WITH SAME ISSSUE. THIS SHOULD BE AN ISSUE VW SHOULD COVER. COMPLAINT #11061088

Reported

Dec 2017

Incident date

Sep 2017

Mileage

Not provided

Outcome flags

None reported

HAVE HAD THE COILS REPLACED AND THE SPARK PLUGS AND OTHER WORK DONE AND THE CAR STILL SHAKES ON IDLING. VERY FRUSTRATING AND THIS IS CAUSING THE CHECK ENGINE LIGHT TO STAY ON? WHEN IS THE RECALL HAPPENING, THERE ARE TONS OF ISSUES TO OTHER ROUTANS!

Reported

Nov 2017

Incident date

Nov 2017

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL. HAVING PROBLEMS STARTING VAN ON FIRST TRY. VAN WILL STALL A FEW TIMES BEFORE STARTING. SOMETIMES THE BATTERY IS DRAIN. BATTERY HAS BEEN TESTED=GOOD! THIS HAS BEEN HAPPENING FOR 3 MONTHS. I AFTER READING AND RESEARCHING I COME TO A CONCLUSION THAT IT IS THE TIPM FUEL RELAY!

Reported

Oct 2017

Incident date

Sep 2017

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 75 MPH, THE VEHICLE SHOOK VIOLENTLY AND STALLED. THE CONTACT DID NOT RECALL IF A WARNING INDICATOR WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. AN INDEPENDENT MECHANIC DIAGNOSED THAT A ROD WENT THROUGH THE ENGINE AND CREATED A HOLE. AS A RESULT, THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. NO ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

Reported

Sep 2017

Incident date

Sep 2017

Mileage

Not provided

Outcome flags

None reported

VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2012 ROUTAN VEHICLES, MANUFACTURED FROM NOVEMBER 15, 2011, THROUGH NOVEMBER 21, 2011. SOME VEHICLES MAY BE EQUIPPED WITH RIGHT REAR HUB AND BEARING ASSEMBLIES THAT WERE NOT FULLY MACHINED.

Risk: THIS COULD RESULT IN A DECREASE IN DURABILITY, WHICH MAY LEAD TO WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.

Remedy: VOLKSWAGEN WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE RIGHT REAR HUB AND BEARING ASSEMBLY, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.