2011 Volkswagen Routan

The brakes randomly stop working. At random times you go to brake and have to push the pedal all the way to the floor to start stopping. 2nd issue. The car dies and looses all power at intermittent times while driving. The car has to be restarted while driving. Could be driving 70 on a hwy or 30 on a residential street. Either coast to the side of the road to restart... or quickly put the car in neutral and restart it while driving. Both of these have almost caused wrecks several times. Unknown own causes to both as they happen at random and different times.

Reported

Feb 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

loss of steering while driving, fluid loss multiple times since late september 2024(all while driving and no lights or warnings came on), 2 snapped serpentine belts, key ignition sticking(would not turn), dashboard not lighting up, rpm no longer rests below 1.5 - 2, car struggles to accelerate(especially uphill), car turns over and struggles to start, even though has newer battery. 1/9/25 driving to an appointment, upon reaching destination, a pop sound. No smell, no warnings came up on dashboard. Upon leaving, saw fluid leak, headed straight to dealership, at which a massive amount of fluid began pouring out of vehicle..in exact same area as original issue from 8/31/24.

Reported

Jan 2025

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2011 Volkswagen Routan. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. Several unknown warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 190,000.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

Car has issues starting as if fuel pump isnt coming on... also vehicle shut down in middle of driving down highway would not restart

Reported

Sep 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

The vehicle is shutting off while driving.

Reported

Jul 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

While driving on a highway at 65 Mph, vehicle shut down, lost brakes, steering, and all power, had to coast to a stop, narrowly avoiding a collision. Upon exhaustive review, TIPM was faulty, causing starting issues, intermittent power loss, and fuel pump issues. As this van is manufactured by Chrysler (for VW) and their (identical) model has the same issue, it was known and recalled, it is appalling that no recall exists for this VW model. These vans are being financed and bought by families, and like us driven daily with children in them. The issue is widespread, very well known, but as in our case, not disclosed by dealerships as no official action has ever been taken, and no official record exists. We have learned all about it through trial and error, and are having to pay for possibly fatal errors committed on the part of the manufacturer - who, to state again, has in fact already recalled the vehicles due to it being such a wide spread and dangerous issue with a primarily family vehicle. Again, for clarity, the VW Routan is no longer in production, but when it was it was manufactured by Chrysler for VW, and is part for part a Dodge Grand Caravan/Chrysler Town and Country. Why is this critical recall in existence for only a portion of the vehicles? This has become a major issue as we have to continue reducing this van until we can sell or trade it.

Reported

Mar 2022

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

None reported

This is 2011 VW ROUTAN. When the mileage reached exactly 100k both sliding doors shuts. When I put it on manual control button overhead it’s not working in both doors. It’s parked when this happens.

Reported

Dec 2021

Incident date

May 2021

Mileage

Not provided

Outcome flags

None reported

Thé engine malfunction was observed and confirmed by the Mecanicien and the cause was from the manufacture. I'm willing to submit the car for any inspection. The car is still drivable, but I have to report it. I have been trying to call since longtime in vain. Thank

Reported

Dec 2021

Incident date

Jun 2021

Mileage

Not provided

Outcome flags

None reported

The van totally looses all power while driving. It happens multiple times per week. While driving the van dies, it takes about 3-5 seconds then the power comes back, we can then drive again. When it happens, sometimes the power doesn't come back on its own, we then have to put it in neutral and restart it, then can drive as normal.

Reported

Jul 2021

Incident date

Jul 2021

Mileage

Not provided

Outcome flags

None reported

My 2011 VW Routan completely lost power on the freeway while driving in heavy traffic. The steering completely locked up (not lost power steering), locked up and all components died while moving. It took two people to break the steering wheel loose so that the van could be pushed out of the road by TDOT. We had the van towed and once removed from the truck it started and ran like normal. Our 3 kids were also in the van which makes the situation extremely hazardous. Previous to this, we paid $1,500 to the VW dealer to replace the TIPM unit because the van wouldn’t start on many occasions. The dealer stated that he knew Chrysler had issued a recall on their vehicles with these same issues but VW hadn’t taken any action. Other info… no dash lights are/were on. Dealer can’t seem to reproduce the issue. TDOT Officer said he’d never seen a vehicle that locked the steering while the car was in motion. This was worse than it loosing all power.

Reported

Jul 2021

Incident date

Jun 2021

Mileage

Not provided

Outcome flags

None reported

When driving for about 25 and then getting to a stop light. As I slow down and start to come to a stop the car shakes very roughly and turns right off. The first time this happened was 3 days after getting car from Carmax. It had not happened again until this week.

Reported

May 2021

Incident date

May 2021

Mileage

Not provided

Outcome flags

None reported

INTERMITTENT STARTING - FROM WHAT I UNDERSTAND THIS VEHICLE IS BASICALLY A CHRYSLER TOWN & COUNTRY. CHYRSLER ISSUED A RECALL ON THE FAULTY TMPI FUEL PUMP RELAY BUT VW REFUSES. IS THIS ALLOWED??? IT IS THE SAME VEHICLE. IT IS NOT FAIR THAT I HAVE TO PAY TO FIX A PART THAT IS KNOWN TO BE FAULTY FROM THE START.

Reported

Nov 2020

Incident date

Nov 2020

Mileage

Not provided

Outcome flags

None reported

THE VEHICLE WAS IN A PARKING LOT AND WOULD NOT START AFTER REPEATED TRIES. IT WOULD START AS NORMAL AND IMMEDIATELY SHUT OFF. HAD TO TAKE IT TO THE DEALERSHIP WHO ADVISED THE TIPM IS FAULTY. FAULTY TIPMS IN THESE VEHICLE WITH 55K-70K MILEAGE SEEMS TO BE A VERY COMMON PROBLEM. THERE ARE MANY SHOPS WHO WILL REBUILT THESE TIPMS AS ITS A VERY KNOWN ISSUE. THIS IS ALSO A SERIOUS PROBLEM AS IT WOULD SHUT OFF THE VEHICLE AND HOW START, LEAVING PASSENGERS STRANDED

Reported

Nov 2020

Incident date

Nov 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE ENGINE CRANKED UP HOWEVER, THE VEHICLE FAILED TO START. THE CONTACT STATED THAT A FUSE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THAT THE TOTALLY INTEGRATED POWER MODULE (TIPM) FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO DREYER & REINBOLD VW (1301 SOUTH, US-31 STE 3, GREENWOOD, IN 46143) AND THE CONTACT WAS PROVIDED THE REPORT OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE ONBOARD SUPPLY CONTROL UNIT IN THE TIPM WAS DEFECTIVE. THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE REPAIRS. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,060.

Reported

Nov 2020

Incident date

Nov 2020

Mileage

Not provided

Outcome flags

None reported

I OWN A 2011 VOLKSWAGEN ROUTAN MINIVAN AND THE IGNITION SWITCH STOPS WORKING I KNOW THERE ARE A FEW RECALLS FOR THIS ON THE 2009 AND 2010 YEARS I CALL VW CORPORATION AND THEY SAID THEY CAN'T HELP ME JUST BECAUSE THERE'S NO RECALLS ON MY VEHICLE THE PART THEY USED IN THE PREVIOUS YEARS IS THE SAME THAT IS DAMAGE IN MY VEHICLE SO I DON'T THINK IS FAIR AND I WOULD LIKE TO GET SOME HELP FOR THIS THANK YOU

Reported

Nov 2020

Incident date

Nov 2020

Mileage

Not provided

Outcome flags

None reported

FAULTY TIPM MODULE. ENGINE WILL CRANK JUST FINE, BUT HAS BIG TROUBLE STARTING. ONCE IT RUNS ALL IS GOOD. IT'S A KNOWN ISSUE FOR THE PART. OTHER OEMS RECALLED THE ITEM (CHRYSLER TOWN & COUNTRY / DODGE GRAND CARAVAN)

Reported

Nov 2020

Incident date

Nov 2020

Mileage

Not provided

Outcome flags

None reported

THE VEHICLE LOOSES ALL POWER WHILE DRIVING. IF YOU HIT A BUMP OR TOUCH THE KEY IT CAUSES THE KEY CONNECTION TO STOP AND LOSS OF ALL POWER. HAVE TO PUT CAR IN NEUTRAL WHILE DRIVING AND RESTART IT. THIS HAS HAPPENED WHILE DRIVING ON THE INTERSTATE AND DRIVING ON RURAL ROADS. ALL AREAS. THIS HAS HAPPENED MULTIPLE TIMES.

Reported

Nov 2020

Incident date

Oct 2020

Mileage

Not provided

Outcome flags

None reported

THIS VEHICLE IS BASICALLY A CHRYSLER/DODGE WITH VW BRANDING, AND ONE OF THE KEYS IS EVEN A DODGE KEY. IT HAS THE SAME ISSUE WITH THE TIPM AND FUEL RELAY MODULE THAT WAS RECALLED ON THE 2011 CHRYSLER AND DODGE VANS. SEE FUEL PUMP RELAY RECALL NHTSA 14V-530. I'M ASKING THAT IT ALSO BE RECALLED FOR THE 2011 VW ROUTAN SINCE IT'S VERY DANGEROUS THAT MY CAR COULD STOP AT ANY MOMENT. VEHICLE WILL SHUT OFF WHEN DRIVING AND WILL NOT START ON MANY OCCASIONS.

Reported

Oct 2020

Incident date

Aug 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE LOSS POWER STEERING AND BRAKES DURING THE FAILURE. THE CONTACT STATED THAT THE FUEL PUMP RELAY FAILED. THE CONTACT STATED THAT THE RELAY CONTINUED TO RUN AFTER THE VEHICLE STALLED AND DRAINED THE BATTERY. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT CALLED VOLKSWAGEN OF MARIETTA (1860 COBB PKWY SE, MARIETTA, GA 30060) AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT CALLED THREE OTHER UNKNOWN DEALERS BUT WAS NOT PROVIDED ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

Reported

Oct 2020

Incident date

Oct 2020

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING MY 2011 VW ROUTAN AT 45 MPH SPEED SUDDENLY THE SPEED DROPPED DOWN TO 20 MPH ON A BUSY ROAD AND EVENTUALLY STOPPED. LUCKILY I WAS ABLE TO PULL MY VEHICLE OVER TO A LOCAL ROAD. AFTER SHOWING THE VEHICLE TO DEALER THE PROBLEM WAS IDENTIFIED AS TIMP ISSUE AND REPAIR WOULD COST $1500. LUCKILY IT WASN'T A FREEWAY WITH 65 MPH ROAD, I COULDN'T THINK OF THIS THING HAPPENS ON SUCH ROAD WITH KIDS INSIDE THE CAR. I HAVE CAME ACROSS CHRYSLER GOT SAME SORT OF ISSUES AND THEY RECALLED SUCH VEHICLES. VW ROUTAN IS ALSO SAME BUILT AS CHRYSLER TOWN AND COUNTY AND VW DIDN'T OFFER ANY RECALLS FOR THESE ISSUES.

Reported

Aug 2020

Incident date

Apr 2020

Mileage

Not provided

Outcome flags

None reported

THIS VEHICLE IS BASICALLY A CHRYSLER/DODGE WITH VW BRANDING, AND ONE OF THE KEYS IS EVEN A DODGE KEY. IT HAS THE SAME ISSUE WITH THE TIPM AND FUEL RELAY MODULE THAT WAS RECALLED ON THE 2011 CHRYSLER AND DODGE VANS. SEE FUEL PUMP RELAY RECALL NHTSA 14V-530. I'M ASKING THAT IT ALSO BE RECALLED FOR THE 2011 VW ROUTAN SINCE IT'S VERY DANGEROUS THAT MY CAR COULD STOP AT ANY MOMENT. I RECENTLY PURCHASED MY VAN FROM A USED CAR DEALER IN NEW JERSEY WHO NEGLECTED TO EVEN INFORM ME THAT THIS WAS A KNOWN ISSUE EVEN THOUGH I INFORMED THEM THAT I'D BE DRIVING THE CAR CROSS COUNTRY. WHEN I WAS IN GEORGIA THE CAR STARTED CRANKING, BUT WOULDN'T START AND IT HAS HAD THIS SAME INTERMITTENT ISSUE SINCE I ARRIVED IN FL. IT TOOK A WHILE FOR US TO FIGURE OUT WHAT WAS EVEN WRONG WITH IT BECAUSE WHEN THE AUTO SHOP RAN A DIAGNOSTIC, NO CODES WERE RETURNED. HOWEVER, WHEN THEY FINALLY GOT THE ISSUE TO OCCUR AGAIN, THEY FOUND THAT TAPPING ON THE FUEL RELAY MODULE IN THE TIPM WOULD ALLOW THE CAR TO START. THEY ADVISED TO TAKE IT TO CHRYSLER BECAUSE IT'S ACTUALLY A CHRYSLER VAN UNDER THE HOOD. WHEN I CALLED CHRYSLER, THEY TURNED ME AWAY BECAUSE THE VIN IS FOR A VW. WHEN I CALLED VW, THEY SAID NO RECALL EXISTED FOR THIS VAN EVEN THOUGH IT'S THE SAME ISSUE. SO, I'M ASKING THAT A RECALL ALSO BE DONE ON 2011 VW ROUTAN'S SINCE THEY ARE EXPERIENCING THE EXACT SAME DANGEROUS ISSUE CALLED OUT IN THE CHRYSLER RECALL. LASTLY, I EXPERIENCED THIS ISSUE BOTH WHILE THE CAR WAS STATIONARY AND WHILE IT WAS ON THE HIGHWAY.

Reported

Aug 2020

Incident date

Aug 2020

Mileage

Not provided

Outcome flags

None reported

HARD START CAUSED BY FUEL PUMP NOT ENGAGING. ENGINE SHUTDOWN AT STOPLIGHTS. ISSUE WITH FUEL PUMP RELAY. FUEL PUMP RELAY IS FULLY INTEGRATED AND IS COSTLY TO REPLACE. VOLKSWAGEN DOES NOT SUPPORT THE VEHICLE AND CHRYLSTLER WHO MADE THE VEHICLE DOES NOT HAVE THE FIRMWARE TO CORRECT THE ISSUE.

Reported

Jul 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

MY 2011 VE TOUTAN MINIVAN WILL RANDOMLY CUT OFF WHILE I'M DRIVING DOWN THE ROAD. THERE ARE TIMES WHEN IT WILL NOT START AT ALL. VW ROUTANS ARE KNOWN FOR HAVING IGNITION AND TIPM ISSUES BUT VW WILL NOT TAKE RESPONSIBILITY AND FIX THE ISSUES.

Reported

Jun 2020

Incident date

May 2020

Mileage

Not provided

Outcome flags

None reported

2011 VOLKSWAGEN ROUTAN ENGINE WILL UNEXPECTEDLY SHUT DOWN DURING NORMAL DRIVING CONDITIONS, RESULTING IN NO ENGINE POWER, NO POWER STEERING AND NO POWER BRAKES. THIS OCCURS AT ANY SPEED AND IN ANY DRIVING CONDITION FROM STATIONARY IDLING UP TO HIGHWAY SPEEDS. THIS HAS OCCURRED MULTIPLE TIMES WITH THIS VEHICLE.*DT*DT*DT*JB *TP

Reported

Jan 2020

Incident date

Nov 2019

Mileage

Not provided

Outcome flags

None reported

WAS DRIVING VEHICLE IN ILLINOIS AND WAS PUSHING THE GAS BUT THE CAR WOULD NOT MOVE. FINALLY IT KIND OF JOLTED FORWARD AND STARTING MOVING BUT IN A JERKY KIND OF WAY. BROUGHT IT FOR A DIAGNOSTIC TEST THEY SAID IT WAS A WARRANT ISSUE TAKE IT THE THE DEALER. DID THAT THEY SAID IT WAS NOT UNDER WARRANT AND I PAID 1000 BUCKS TO GET IT FIXED SO I THOUGHT. HAPPENED AGAIN AND WENT BACK AND THEY SAID IT WILL NOT DO IT SO IT IS FINE. DROVE TO ARIZONA TO MOVE HERE AND AFTER A WEEK OF BEING HERE HAPPENED AGAIN. HUSBAND DROVE IT TO THE DEALERSHIP 3 TIMES, THE FIRST TIME THEY SAID THEY COULD NOT FIX IT. 2ND TIME SAID IT WAS A KNOWN RECALL THEY COULD NOT GET THE CODE FROM CORPORATE, 3RD TIME SAME EXCUSE. AND NOW TRYING AGAIN AND THEY KEEP SAYING THEY CAN NOT GET THE CODE FROM CORPORATE. IT IS A PCM SOFTWARE RECALL.

Reported

Jan 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

STATIONARY-WILL NOT START. THE VAN WILL RANDOMLY NOT START. THE LIGHTS COME ON BUT THE ENGINE DOESN'T START. WE'VE HAD SEVERAL PARTS REPLACED WHEN VW GUESSES WHAT IT COULD BE, AND STILL HAVE THE PROBLEM. I'VE BEEN STRANDED MANY TIMES, HAD THE CAR TOWED, AND THEN VOLKSWAGEN CANNOT FIND A PROBLEM TO FIX BECAUSE THERE IS NO CODE. WE HAD THE ENTIRE TIPM MODULE REPLACED AND STILL HAVE ISSUES WITH RANDOM NONSTARTS. WE TOOK IT TO 2 VOLKSWAGEN DEALERS WHO CANNOT LOCATE A PROBLEM, JUST GUESSING. WE HAD OUR OWN MECHANIC REPLACE SOME CORRODED WIRES, AND STILL NOT FIXED. EXTREMELY FRUSTRATING. WE HAVE FOUR CHILDREN AND TO BE STRANDED SEVERAL TIMES, NEEDING A TOW, IS AWFUL. VOLKSWAGEN IS NOT HELPFUL. WE HAVE TAKEN VIDEOS OF THE NONSTARTS JUST TO PROVE THAT THIS HAPPENS. THE TOW TRUCK DRIVER ALSO TRIED TO START THE VAN. IT MAY START AGAIN AFTER TRYING FIVE MINUTES LATER, OR IT MAY NEED TO SIT OVERNIGHT. WINTER, SUMMER, HOT AND COLD, IT STILL HAPPENS. I'VE DEVELOPED SEVERE STRESS OVER THIS AND WE OWE TOO MUCH TO JUST TRADE IT IN. I DO NOT DRIVE IT UNLESS I HAVE TO DUE TO BEING SCARED IT MAY NOT START. PLEASE RECALL THIS VIN. IT IS A LEMON!

Reported

Jan 2020

Incident date

Jul 2017

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED DIFFICULTY STARTING CONSISTENTLY AND WOULD SPUTTER. THE CONTACT HAD THE FUEL PUMP REPLACED BY AN INDEPENDENT MECHANIC, BUT THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE BACK TO THE MECHANIC AND THEY RECOMMENDED THAT THE TIPM RELAY ALSO NEEDED TO BE REPLACED. THE CONTACT RESEARCHED THE FAILURE AND FOUND THAT THE MANUFACTURER ISSUED A RECALL; HOWEVER, THE VIN WAS NOT INCLUDED. CAPITAL VOLKSWAGEN (3963 W TENNESSEE ST, TALLAHASSEE, FL 32304, (850) 692-5609) STATED THERE WERE NO RECALLS. THE CONTACT PLANNED TO HAVE THE VEHICLE REPAIRED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 90,000.

Reported

Jan 2020

Incident date

Dec 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE THE CONTACT'S SON WAS ATTEMPTING TO PULL THE VEHICLE INTO THE DRIVEWAY, IT SUDDENLY STALLED. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THERE WAS AN ELECTRICAL SHORTAGE ON THE FUEL PUMP. THE VEHICLE WAS REPAIRED. WHILE DRIVING APPROXIMATELY 35 MPH AND APPROACHING A STOP, THE VEHICLE STALLED AND FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN BACK TO THE CERTIFIED MECHANIC WHO DIAGNOSED THE SAME FAILURE. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.

Reported

Nov 2019

Incident date

Nov 2017

Mileage

Not provided

Outcome flags

None reported

WE PURCHASED THIS VEHICLE USED IN AUGUST 2018. THE FIRST LONG DISTANCE TRIP THE TRANSMISSION QUIT WORKING ON PA I-76. MY FAMILY COULD HAVE BEEN KILLED AS THE VAN SHIFTED ERADICALLY, STALLED WHILE IN MOTION, AND STOPPED SHIFTING ALL TOGETHER. WE TOOK THE VEHICLE BACK TO WHERE WE PURCHASED IT. THEY SENT IT TO THE TRANSMISSION PLACE THAT ORIGINALLY DID THE TRANSMISSION WORK. THEY REPLACED A DEFECTIVE PART. EVER SINCE THE REPAIR THE VAN SHIFTS HARD AND AT ODD TIMES. THREE WEEKS AGO IT BEGAN LEAKING TRANSMISSION FLUID AND BEGAN TO SHIFT ERRATICALLY AGAIN. NO INDICATOR LIGHTS ILLUMINATED. WE HAD IT TOWED TO THE TRANSMISSION SHOP AGAIN THEY SAID IT WAS OUR BREAKS, WE HAD IT TOWED TO OUR MECHANIC, IT'S NOT THE BREAKS. IT IS AGAIN AT THE TRANSMISSION SHOP. THIS HAS COST US TIME, MONEY AND OUR SAFETY. WHAT WILL IT TAKE FOR VW TO ISSUE A RECALL ON THIS VAN- WHO HAS TO DIE FOR ANYTHING TO BE RESOLVED.

Reported

Nov 2019

Incident date

Oct 2019

Mileage

Not provided

Outcome flags

None reported

THE VEHICLE HAS SHUT OFF AT RANDOM TIMES, OFTEN IN TRAFFIC MAKING IT VERY DANGEROUS FOR MY FAMILY. CHRYSLER (WHO ACTUALLY MADE THIS VEHICLE) HAS ISSUED A RECALL FOR THIS PARTICULAR ISSUE BUT VW WILL NOT HONOR IT.

Reported

Nov 2019

Incident date

Oct 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING 65 MPH, THE VEHICLE LOST POWER, DECELERATED TO 25 MPH, AND STALLED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER APPROXIMATELY THIRTY MINUTES. ADDITIONALLY, THE CONTACT STATED THAT THE VEHICLE EXPERIENCED INTERMITTENT STARTING FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 147,000. *DT*JB*DT

Reported

Oct 2019

Incident date

Oct 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2001 VOLKSWAGEN ROUTAN. WHILE DRIVING 40 MPH, THE ENGINE SHUT OFF AND ALL THE INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. IN ADDITION, THE ANTI-THEFT SYSTEM ACTIVATED AND THE CONTACT COULD NOT RESTART THE VEHICLE. THE VEHICLE REMAINED PARKED IN A LOT. AN UNKNOWN DEALER AND THE MANUFACTURER STATED THAT THERE WERE NO RECALLS. THE MANUFACTURERS FOR BOTH VOLKSWAGEN AND CHRYSLER REFERRED THE CONTACT TO EACH OTHER AND DID NOT WANT TO ADDRESS THE MALFUNCTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 184,000.

Reported

Oct 2019

Incident date

Oct 2019

Mileage

Not provided

Outcome flags

None reported

CLOCK SPRING FAILURE CAUSING THE CRUISE CONTROL TO NOT WORK. SEARCH INDICATED THE SAME CLOCK SPRING ISSUE WITH OTHER VW MODELS IN THE SAME YEAR. IT IS AN ONGOING PROBLEM AND THE DEALER IS NOT WILLING TO HELP WITHOUT AUTHORIZING HUNDREDS OF DOLLARS FOR TROUBLESHOOTING.

Reported

Aug 2019

Incident date

Aug 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. EVER SINCE THE VEHICLE WAS PURCHASED NEW FROM NATIONAL VOLKSWAGEN (2223 N MARINE BLVD, JACKSONVILLE, NC 28546, (844) 872-2972), THE CONTACT HAD BEEN EXPERIENCING FAILURES. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE PROPERLY AND THE INSTRUMENT PANEL INDICATORS KEPT ILLUMINATING. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THEY REPROGRAMMED THE COMPUTER FOR THE POWER TRAIN. THE FAILURES RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE POWER TRAIN COMPUTER WAS REPROGRAMMED AGAIN, BUT THE FAILURES CONTINUED. ON ANOTHER OCCASION, THE SIDE DOORS OPENED WITHOUT WARNING WHILE DRIVING ON THE HIGHWAY. THE CONTACT MOVED TO A DIFFERENT STATE AND TOOK THE VEHICLE TO LITHIA VOLKSWAGEN OF RENO (7063 S E VIRGINIA ST, RENO, NV 89511, (775) 800-5704). THE DEALER COULD NOT RECREATE THE FAILURES; HOWEVER THE CHECK ENGINE AND BATTERY INDICATORS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS DIAGNOSED AND IT WAS DISCOVERED THAT THE ENGINE WAS FROM A CHRYSLER TOWN AND COUNTRY. THE RESULTS DETECTED THAT A TUNE UP WAS NEEDED. THE CONTACT STATED THAT THE VEHICLE WOULD OCCASIONALLY SHUT OFF AND THEN RESTART. THE 2011 TOWN AND COUNTRY VEHICLES WERE RECALLED REGARDING THE TOTALLY INTEGRATED POWER MODULE). THE VOLKSWAGEN MANUFACTURER WAS CONTACTED AND DID NOT RESPOND. THE RECALL WAS NOT EXTENDED TO VOLKSWAGEN VEHICLES WITH CHRYSLER ENGINES. THE FAILURE MILEAGE WAS 9,819.

Reported

Aug 2019

Incident date

Apr 2012

Mileage

Not provided

Outcome flags

None reported

VAN IS MISSING AND WOULD TURN OFF COMPLETY WHILE DRIVING DOWN THE ROAD. LOSS OF BRAKE POWER AND POWER STEERING( VERY HARD TO STOP AND STEER). I BELEIVE IT IS THE IGNITION SWITCH OR THE TIPM.

Reported

Jul 2019

Incident date

Jul 2019

Mileage

Not provided

Outcome flags

None reported

VAN INTERMITTENT STARTS, HAD THE WIN REPLACED AND IT'S STILL DOING IT, DEALERSHIP CAN'T FIGURE IT OUT. SAME YEAR AND MAKE HAS MANY OF THE SAME PROBLEM AND COMPLAINTS. FRUSTRATING THAT THE MANUFACTURER WILL NOT TAKE RESPONSIBILITY.

Reported

Jul 2019

Incident date

May 2019

Mileage

Not provided

Outcome flags

None reported

MY CHECK ENGINE LIGHT CAME ON SO I HAD THE CODE CHECKED IT INDICATED THAT O2 SENSORS NEEDED REPLACED THEN THE CODE INDICATED A CYLINDER 4 MISFIRE? IHAVE REPLACED THE IGNITION COIL PACK, CHECKED CYLINDER COMPRESSION, CHANGED SPARK PLUGS AND FUEL INJECTOR AND I STILL HAVE THE PO304 CODE ENGINE MISFIRE CYLINDER #4??? I AM SO FRUSTRATED WHAT ELSE COULD I BE MISSING TO CLEAR THIS CODE ISSUE?

Reported

Jun 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING ON A RURAL TWO LANE HIGHWAY, WITHOUT WARNING DASH LIGHTS CAME ON, AIR CONDITIONER CHANGED TO HEAT, DVD PLAYER TURNED OFF, AND WHEN ACCELERATOR PRESSED VAN ACCELERATED ERRATICALLY. I PULLED OVER IMMEDIATELY AND TURNED THE VAN OFF. THE VAN WOULD NOT TURN BACK ON. THE DIODES IN THE ALTERNATOR FAILED. WHEN LOOKING UP INFORMATION ON THIS PROBLEM I FOUND THAT THIS SAME PART HAS BEEN RECALLED IN OTHER VEHICLES FOR THIS SAME PROBLEM BUT NOT IN THE ROUTAN. I WAS VERY LUCKY THAT I PULLED OVER AND WAS ABLE TO STOP BEFORE MY BRAKES WENT OUT. I HAD TWO YOUNG CHILDREN IN THE CAR WITH ME.

Reported

Jun 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

"TAKATA RECALL" THE AIRBAG WARNING LIGHT HAS BEEN COMING ON/OFF FOR THE LAST 2 WEEKS. I CHECKED THE RECALL AND SEE THERE ISN'T ONE. I CALLED A MECHANIC AND HE COULDN'T TELL ME WHY THE LIGHT WOULD BE CONTINUALLY GOING ON/OFF. WHAT NEEDS TO BE DONE?

Reported

May 2019

Incident date

May 2019

Mileage

Not provided

Outcome flags

None reported

DRIVER'S SIDE SLIDING PASSENGER DOOR IS STUCK IN LOCKED POSITION. UNABLE TO OPEN DOOR MANUALLY OR WITH REMOTE. PROBLEM SHOWED UP AROUND 90,000 MILES, NO INDICATION OF A CAUSE.

Reported

May 2019

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING VARIOUS SPEEDS THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO VENTURA VOLKSWAGEN (3270 PERKIN AVE, VENTURA, CA 93003, (833) 214-7714) WHERE IT WAS DIAGNOSED THAT THE FUSE BOX AND IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY; THEREFORE, NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 100,000.

Reported

Apr 2019

Incident date

Aug 2015

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE IDLING, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE WOULD OCCASIONALLY SHUT OFF. THE VEHICLE WAS TAKEN TO BILL JACOBS VOLKSWAGEN (2211 AURORA AVE, NAPERVILLE, IL 60540) WHERE THE ALTERNATOR WAS REPLACED. SHORTLY AFTER, THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE ALTERNATOR AND FUEL PUMP MODULE WERE REPLACED MULTIPLE TIMES OVER THE COURSE OF TWO YEARS. A FAMILY MEMBER OF THE CONTACT CHECKED THE VEHICLE AND DIAGNOSED THE THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40,000.

Reported

Apr 2019

Incident date

Mar 2017

Mileage

Not provided

Outcome flags

None reported

CAR SHUT OFF NUMEROUS TIMES WHILE DRIVING. THERE WAS NO WAY TO TURN STEERING WHEEL IT JUST STOPS NOTHING YOU CAN DO TO KEEP IT RUNNING HOPEFULLY NO ONE IS TAILING ME BECAUSE IF NOT I WILL DEFINITELY CRASH. MECHANIC CAN'T SEEM TO FIND PROBLEM. MAYBE TIPM OR KEY FOB? CHANGED KEY FOB NO LUCK

Reported

Mar 2019

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED IN THE MIDDLE OF THE STREET. THE CONTACT COULD NOT GUIDE THE VEHICLE TO THE SIDE OF THE ROAD AND HAD TO ACTIVATE THE HAZARD LIGHTS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE HOME AFTER WAITING FIFTEEN MINUTES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP RELAY FAILED. THE CONTACT SPOKE WITH AN UNKNOWN VOLKSWAGEN DEALER AND WAS INFORMED THAT THERE WERE NO RECALLS FOR THE FAILURE AND THIS MODEL VEHICLE WAS CURRENTLY MADE FROM CHRYSLER. THE CONTACT WAS WAITING TO HEAR BACK FROM THE INDEPENDENT MECHANIC. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 30,000.

Reported

Mar 2019

Incident date

Feb 2019

Mileage

Not provided

Outcome flags

None reported

TIPM MODULE ISSUE. MY 2011 VW ROUTAN WAS BUILT BY CHRYSLER WITH THE SAME PARTS AS ANY OTHER CHRYSLER CAR AT THAT TIME. CHRYSLER ISSUED A RECALL FOR ALL VEHICLES MADE WITH THIS PARTICULAR PART AS IT IS A LIFE THREATENING ISSUE. MOST IMPORTANTLY THE CAR WILL STOP IN THE MIDDLE OF DRIVING! IMAGINE GOING DOWN THE FREEWAY DOING 70MPH WITH YOUR KIDS IN THE CAR AND THE CAR SHUTS OFF. BECAUSE THE CAR IS BRANDED AS A VW, CHRYSYLER REFUSES TO REPLACE THE RECALLED PART WHICH I WAS QUOTED AT $1300 FROM THE DEALERSHIP AND VW SAYS IT IS A CHRYSLER PART AND ISSUE. THIS THIN GRAY LINE IS COSTING PEOPLE THOUSANDS OF DOLLARS AND POSSIBLY EVEN LIVES. ALSO THE FUEL PUMP RUNS WITHOUT CAR TURNED ON. THIS IS A SAFETY ISSUE WHICH CAUSES THE FUEL PUMP TO RUN AND DRAIN THE BATTERY DEAD ALONG WITH OTHER SAFETY ISSUES LIKE CAR STOPPING DEAD. THIS CAR CANNOT RUN WITHOUT THE NEW TIPM AND THIS RECALL MUST BE HONORED BY VW. THEY ARE MAKING US PAY FOR A NEW MODULE. THERE ARE THOUSANDS OF THESE ROUTANS WITH THIS PROBLEM AND NO ONE IS LISTENING. SO I ALSO REPLACED FUEL PUMP AFTER ISSUES WITH ENGINE REFUSING TO TURN OVER. NEXT DAY AFTER REPAIR THE VEHICLE REFUSED TO START. SO I HAVE EXPLORED THE INTERNET REGARDING THIS ISSUE AND FIND MANY COMPLAINTS WITH THE NEED TO REPLACEMENT TIPM. THIS VAN HAS AN ENGINE BUILT BY CHRYSLER WHICH RECALLED ITS 2011 VANS TO REPLACE THIS DEVICE. PLEASE FORCE VW TO DO THE SAME! ITS TRULY ABSURD THAT VW WILL NOT CREATE A RECALL FOR THE TIPM AS CHRYSLER DID.

Reported

Feb 2019

Incident date

Aug 2018

Mileage

Not provided

Outcome flags

None reported

THE IGNITION TURNS OFF WHILE DRIVING ON THE HIGHWAY. I HAD TO COAST TO A STOP IN TRAFFIC TO RESTART THE CAR. IT HAS HAPPENED MULTIPLE TIMES. ALL ITEMS REMOVED FROM THE FOB AND THE PROBLEM STILL EXISTS.

Reported

Feb 2019

Incident date

Oct 2018

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE INSTRUMENT PANEL INDICATORS ILLUMINATED. ALSO, WHILE DRIVING UPHILL, THE VEHICLE STALLED AND WAS ABLE TO RESTART. THE VEHICLE WAS TOWED TO BRUNSWICK VOLKSWAGEN (1420 INDUSTRIAL PKWY S, BRUNSWICK, OH 44212, (855) 646-8229) WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000. *DT THE CONSUMER STATED THE TIPM WAS REPLACED IN DECEMBER BUT THE VEHICLE SHUT OFF ONCE AGAIN. *TR

Reported

Dec 2018

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

None reported

MY 2011 VW ROUTAN, WILL HAVE A LOT OF TROUBLE STARTING UP, TOOK IT TO THE DEALERSHIP AND THE TIPM NEEDS TO BE REPLACE, WHICH IS A COMMON PROBLEM FOR THIS CAR,

Reported

Nov 2018

Incident date

Nov 2018

Mileage

Not provided

Outcome flags

None reported

MY TIPM MODULES OF THE CAR IS CAUSING A LOTS OF PROBLEMS AND THAT HAS AFFECTED MY FUEL PUMP, BATTERY, AND STARTER.I HAVE TO REPLACE A NEW FUEL PUMP,A NEW BATTERY AND A NEW STARTER AND STILL THE SAME PROBLEM IS STILL PERSISTING.

Reported

Nov 2018

Incident date

May 2018

Mileage

Not provided

Outcome flags

None reported

TIPM TO BE REPLACED. VEHICLE WOULD TIME TO TIME STALL, COMPLETELY STOP WHILE DRIVING IT. AFTER A WHILE THE VEHICLE WOULD NOT EVEN START. ONE WOULD FIRST THINK OF A BATTERY ISSUE, A FUEL PUMP OR A CRANK SENSOR WHEREAS THE ISSUE IS ACTUALLY THE TIPM.

Reported

Oct 2018

Incident date

Oct 2018

Mileage

Not provided

Outcome flags

None reported