2022 Volkswagen ID.4

The issues I am having are exactly the ones that were subject to an earlier recall. NHTSA: 24V344 and Volkswagen 919A. From the text of that recall: "Due to a software issue, affected vehicles may experience center displays and instrument panel displays that do not boot, or that sporadically reset. This can result in loss of speedometer inforation or loss of rearview camera image. As such, these vehicles fails to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 111, "Rear Visibility." Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash." These symptoms are recurring in my vehicle and I have video documentation. Volkswagen is refusing to deal with me because "their diagnostic tools do not show any error message."

Reported

Jun 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

Component/System: Electrical system / electric drive control system. Available for inspection upon request. What happened: On XXX at approximately 3:43 PM, shortly after departing, the vehicle displayed electrical system warning and error messages, entered neutral, and would not engage Drive or Regenerative Brake mode. The vehicle remained inoperable in this condition for approximately one hour at approximately [XXX] . The vehicle recovered without mechanical intervention. Safety risk: Loss of propulsion in active traffic created an immediate collision risk to the vehicle occupants and surrounding motorists. The vehicle was unable to move under its own power for approximately one hour. Dealer/manufacturer confirmation: The failure was reported to Deel Volkswagen, Miami, FL. A related drive error service visit occurred on XXX at the same dealership. The vehicle is currently in service at Deel Volkswagen as of XXX for diagnosis of recurring power loss events. Dealer has confirmed the vehicle is under active diagnostic evaluation. Other inspections: UNKNOWN. Prior warning lamps or symptoms: Warning and error messages appeared on the vehicle display immediately prior to the loss of drive mode. History of prior software campaigns (97HB, OTA 3.2.12, OUE7 3.8.11) and Recall 919A (instrument panel display malfunction) suggest a recurring underlying electrical/software fault. A drive error warning was documented at a XXX dealer service visit prior to this event. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Component/System: Electrical system / electric drive control system. Available for inspection upon request. What happened: On XXX at approximately 5:45 PM, shortly after departing, the vehicle displayed error and warning messages, entered neutral, and would not engage Drive or Regenerative Brake mode. The vehicle remained inoperable in this condition for approximately one hour at approximately [XXX] . The vehicle recovered without mechanical intervention. This is the second occurrence of this failure mode. Safety risk: Loss of propulsion in active traffic created an immediate collision risk to the vehicle occupants and surrounding motorists. The vehicle was unable to move under its own power for approximately one hour. Dealer/manufacturer confirmation: The failure was reported to Deel Volkswagen, Miami, FL. The vehicle was subsequently brought in for service on XXX, currently under active diagnostic evaluation at Deel Volkswagen for this and a third occurrence of the same failure mode. Other inspections: UNKNOWN. Prior warning lamps or symptoms: Error and warning messages appeared on the vehicle display immediately prior to loss of drive mode. This failure mode had previously occurred on XXX at approximately [XXX] under materially identical circumstances. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

What happened: On XXX at approximately 6:49 PM, shortly after departing, the vehicle displayed error and warning messages, entered neutral, and would not engage Drive or Regenerative Brake mode. The vehicle remained inoperable in this condition for approximately one hour near the intersection at approximately [XXX] , during rush hour traffic. The vehicle recovered without mechanical intervention. This is the third occurrence of this failure mode within approximately 90 days. Safety risk: Loss of propulsion at or near a major intersection during rush hour traffic created a severe collision risk to vehicle occupants and surrounding motorists. The vehicle was unable to move under its own power for approximately one hour in high-density traffic conditions. Dealer/manufacturer confirmation: The vehicle was brought to Deel Volkswagen, Miami, FL on XXX and is currently under active diagnostic evaluation. This is the third reported occurrence of the same failure mode. A related drive error was previously documented at a XXX dealer service visit. Other inspections: UNKNOWN. Prior warning lamps or symptoms: Error and warning messages appeared on the vehicle display immediately prior to loss of drive mode. Identical failure modes were previously documented on 02/23/2026 and 05/11/2026. The vehicle has a history of repeated software campaigns and recalls including 97HB, 919A, 57J5, and 57J9 suggesting a pattern of unresolved electrical and software nonconformities. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

On 5 separate occasions the vehicle locked up the brakes while at highway speeds. Nothing around to trigger any systems

Reported

May 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

1 injuries

I brought my car to the Volkswagen garage because there was a problem with the software, mainly the GPS was off. The location shown was 1 mile away. After 10 days in the garage, I asked if I could take it back and the case remained open because the problem was not resolved. I was pulling back my car in front of the house to unload groceries and it did not stop, damaged the garage door. Several people complained about this problem on the web, when the car is in reverse, and it seems that a software update can fix it.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

At 43k miles, 90F outside temps, battery SOC at 20%, charged the car at a fast charger getting 140kw. Daytime Running Lights, DRL, were on. After the charging session was over at 80%, the driver's side DRL went and stayed dim. Dealership replaced the entire headlight under warranty. At 77k miles, 94F outside temps, battery SOC at 20%, using a fast charger and getting 145kw with DRL left on. After the charging session was over at 80%, the passenger's DRL went and stayed dim. I normally turn off the DRL and forgot this one time.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The front wheel assembly detached from the vehicle while I was driving. The vehicle is a Volkswagen ID.4 currently under lease. Prior to the incident, the vehicle had multiple wheel alignment services performed by an authorized Volkswagen dealership on May 24, 2025 and August 11, 2025. After the wheel detached on February 1st, 2026, the vehicle was towed and repaired by an independent repair shop. The vehicle and repaired wheel assembly may still be available for inspection if requested. The wheel detached while the vehicle was traveling on a public street, which caused an immediate loss of control and created a serious risk of collision and injury to myself and other road users. The vehicle could not be driven and required a tow. A police officer assisted at the scene in arranging a tow truck because the vehicle was immobilized.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

Crash 1 injuries

My 2022 VW ID.4 Pro S has experienced a total failure of the GPS and telematics system (J949 module), causing a dangerous 'GPS Drift' where the vehicle reports its location miles away from its actual position. This creates two severe safety hazards: Automated System Malfunction: The Travel Assist and Dynamic Road Sign systems are receiving conflicting data. The camera correctly identifies a speed limit (e.g., 40 mph), but the faulty GPS overrides it with incorrect map data (e.g., 25 mph). This causes the vehicle to unexpectedly and dangerously decelerate while in active traffic. Emergency Service Failure: The eCall (Emergency Call) system is reporting the wrong location. In the event of a serious crash, emergency responders would be directed to a location miles away from the actual accident site. My dealer provided written documentation (attached) stating there is 'NO FIX' currently for 2021-2023 models, as they are hardware-locked to a failing Verizon-based data protocol that VW has not patched. The manufacturer has acknowledged the defect but offers no remedy for this safety-critical system.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

Electrical gremlins present at time of purchase (3/14/2025). Entered service and repair on 3/17/2025 and remained for 30-45 days. Upon coming to retrieve vehicle electrical malfunctions still present upon entering vehicle in the service bay, alerted advisor. Car was checked back into service immediately and remained for 60-90 days. Between March and December I have had continuous electrical gremlins present from Dashboard and display malfunction, interior lights malfunction, trunk/doors/locks/windows malfunction to no end and no repair in sight. This specific vehicle is a lemon and riddled with irreparable electrical gremlins, it has cost me significant income loss and loss of faith in the reliability of Volkswagen brand that I love so much.

Reported

Dec 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

On [XXX], my 2022 Volkswagen I.D. 4 burst into flames and exploded while it was parked in my apartment complex parking structure ([XXX] ). My car was completely engulfed in flames, nearby cars as well as the parking structure experienced heat damage. My life and others were put in danger because even though my car was electric, it was parked in a resident garage near other cars who are gas operated, which could have caused an even more catastrophic damage if the fire would've spread more. Dallas Fire Department was present, and a fire report was conducted (Incident number #[XXX]). As of today, the vehicle has only been inspected by the Dallas Fire department, as well as a virtual video meeting with my insurance agent from Allstate. Before the incident the car charged normally, was operating normally and there was no indication or warning signs to indicate that there were any issues that would have caused this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

Fire

Subject: Request for Investigation and Recall – Door Handle Failure on Volkswagen Vehicle Dear National Highway Traffic Safety Administration, I am writing to formally request an investigation and potential recall concerning a serious safety issue with my 2022 ID.4 AWD Pro S Volkswagen vehicle. The problem involves the door handles failing to open from either the inside or outside of the vehicle. I can provide video evidence showing that, while the vehicle is fully unlocked, with no child safety mechanisms engaged and my foot on the brake at a complete stop, the doors cannot be opened from either the front or rear seats. This issue occurs repeatedly—approximately four to five times per week—and has become more frequent since the “919” recall was performed on the vehicle. Despite this, the dealership has stated that the issue is a “non-issue,” claiming that other vehicles of the same model exhibit similar behavior. The inability to open a vehicle door in normal operating conditions is a serious safety concern that could endanger occupants in an emergency situation. Volkswagen’s response minimizes a clear risk to consumer safety. If the software controlling door operation cannot be relied upon to perform such a critical function, it should be removed or replaced with a mechanical mechanism that guarantees the ability to open the door at all times. I respectfully request that the NHTSA investigate this matter and determine whether a recall or corrective action is warranted. Thank you for your attention to this important safety concern. Please let me know if additional documentation or video evidence would be helpful to your investigation. Sincerely, [XXX] [XXX] [XXX] [XXX] 2022 Volkswagen ID.4 Pro S AWD [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Nov 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

I understand Tesla started this trend of reducing horsepower based on the car's State Of Charge; however, there's times when having access to full horsepower can help collisions, especially rear end collisions. My car gets full horsepower when it's SOC is at 90-100%. Then is gets less as the SOC gets lower. It should get 100% horsepower regardless of SOC when stepping down on the pedal 100% to where I can fell a switch is being pressed. At freeway on ramps when I'm trying to merge, when my car's SOCis at 30%, it drives slower than at 80% and more obvious at 100%.

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

1. I still can't make sense of what exactly malfunctioned at my car accident on 9/26/2025 but I have reported to the Volkswagen Customer Service on 9/27/2025 and they couldn't give me a precise answer and told me they will have to research and call me back yesterday - 9/30/2025 but I haven't got a call as of this writing. It basically activated something that accelerated suddenly the car and it is like someone took control over the car causing me to crash with 2 cars in front of me. Yes, it is available for inspection. 2. I don't feel safe anymore with that car and also I am terrified that innocent people's lives will be put at risk. 3. I have seen some articles around the internet with the same experience that I had and it looks like Volkswagen has a law suit about it. 4. No, but I have reported to 911 and my insurance. 5. No, there's no any warning on the car dashboard before this incident happened.

Reported

Oct 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

Crash

[XXX] [XXX] September 14, 2025 National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation 1200 New Jersey Avenue, SE Washington, DC 20590 Subject: Formal Complaint – Safety Defect in 2022 Volkswagen ID.4 (Power Steering and Brake Failure) Dear Sir or Madam, I am submitting this formal complaint regarding a serious safety defect in my 2022 Volkswagen ID.4, which resulted in a crash and a minor injury to my wife. This defect poses a substantial risk of death or serious injury to the driving public. On [XXX], my wife experienced sudden unintended acceleration, followed immediately by complete loss of braking and steering control. She was unable to avoid leaving the roadway and entered a ditch, sustaining a minor injury. The vehicle suffered fender damage. The vehicle was towed to our authorized Volkswagen dealership. The dealership’s technician documented that the power steering module failed. However, Volkswagen of America subsequently dispatched an engineer, who instructed the dealer not to communicate further with us. Volkswagen headquarters later claimed the power steering module failed only because the vehicle entered the ditch—an explanation directly at odds with the technician’s report and a witness account. Volkswagen has refused to accept responsibility, declined to cover medical or repair costs, and denied replacement of the failed power steering module. Our insurance provider also declined coverage, determining that the accident was caused by a mechanical failure. Legal and Regulatory References 1.49 U.S.C. § 30118 – Motor Vehicle Safety Act Requires manufacturers to notify NHTSA and vehicle owners when they determine a motor vehicle contains a defect related to motor vehicle safety. The failure of the power steering and braking systems clearly qualifies as a “safety-related defect” because it directly compromises steering and stopping ability. 2.49 C.F.R. Part 573 – Defect a INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Sep 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

Crash 1 injuries

The airbag sensor turns on and off, "airbag error", the charging door plate fell of the car while driving in the freeway

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The automatic cruise control failed and disengage with a sudden braking. After that the following warnings appear: Front assist has limited availability, rear traffic is currently not available, proximity sensors malfunctioning. I took the vehicle to service and diagnostic suggested the replacement of brake booster. Service department recommended a replacement a cost of $2,800 as the vehicle is out of warranty (more than 50K miles), I paid $295 for diagnostic. I currently don't have the funds for repair. Failure of braking system is a serious matter. I am not sure if I should continue driving this car, unfortunately I need it to go to work.

Reported

Aug 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

After the 3.5 software update OTAthe airbag error showed up and I am reading on forums that multiple folks have this issue but no recall

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

My Volkswagen ID 4 Dashboard display constantly gets rebooted in his black while I’m driving. I had the same issue last year, but in that issue, even though speedometer was not visible, Fortunately, I’m not Seeing a black screen Behind steering wheel But the main console gets constantly rebooted and all black, CarPlay does not work and it’s a big distraction when when I’m driving and a big safety risk, My calls get constantly dropped, and The entire center dashboard just keeps getting rebooted every two seconds and flickers

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

When my car starts in ECO mode, meaning ECO mode was the last setting on my last drive, the car appears to drive in ECO mode given the pedal's delay in power; however, on freeways, it can easily go pass 80mph, which it isn't supposed to. Then when I change my car mode to any other mode after starting my car in ECO mode, so Comfort, Sport, etc, and then switching back to ECO mode, I noticed the pedal now has more resistance then it did before. It feels like now, it's 100% ECO mode because I get way better efficiency now. For example, yesterday, when I drove to work and my car started up on ECO mode, it took 6% to get to work. Today, after starting up my car when it is already in ECO mode from the last drive, then switching to comfort or sport mode, then back to ECO mode, it took 4% to get to work. Both drives are on the same road, same speed limit and AC set at 70F for the entire drive for both days.

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

THEI VEHICLE WAS PURCHASED IN 2022 AND SO FOR EITHER THE DEALERSHIP OR THE VW DID NOT ADDRESS THE ISSUE. I AM NOT ABLE TO LEASE MY VEHICLE UNDER TURO OR ANY OTHER ONLINE CAR RENTING PROGRAMS. I WAS TOLD THE PARTS WERE BACK ORDERED BUT ALL THE RESALE VEHICLES AT DEALERSHIP ARE ALREADY FIXED FOR THIS RECALL ISSUE.

Reported

Jun 2025

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

My 2022 Volkswagen ID.4 is impacted by three separate recalls. I scheduled repair at my only local dealership. On the day of appointment, I was turned away by the dealer, stating that only one EV (electric vehicle) mechanic was employed, and he had been assigned other tasks. No reasonable accommodation was made by the dealer or manufacturer to resolve, leaving my recalls unresolved.

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

I purchased this vehicle on [XXX] from Sunnyvale Volkswagen and have experienced ongoing issues with the electrical system, infotainment, safety features, and OTA software updates. In early 2023, all error lights came on while driving, followed by a complete electrical system failure. The car would not restart until the next day. In 2024 and again in 2025, the center screen went completely black, disabling the rearview camera, hands-free navigation, climate control, and car settings. Restart attempts failed. On Feb 26, 2025, I accepted an OTA software update, which failed. I tried again on Feb 27. When I returned to the car later that day, the update was still running. The next day, the car would not unlock with either key. I tried the manual key over an hour and hundred times, which eventually worked, but the keys still weren’t recognized. I replaced both key batteries with new ones from the store (one key was spare hence never used), but the issue persisted. After several days of the same issue and hours of failed attempts, I was finally able to start the car and drive it to Sunnyvale VW on March 3rd. They acknowledged the issue and replaced both key batteries again with OEM ones, which temporarily resolved the problem. On March 25, I was contacted by Stevens Creek Volkswagen to address two open recalls. I scheduled an appointment for March 31 at 9am and called on March 30 to confirm. Despite the confirmation and their having a note for a loaner from the manager, I was told upon arrival—after waiting 15 minutes—that parts were unavailable and they couldn’t perform the repairs. I was told I’d be contacted when parts arrive, the same excuse I’ve heard since the recall opened a year ago. My safety recall remains unresolved. This vehicle has proven unreliable and unsafe for my family. I am requesting a full replacement of this lemon with a brand-new vehicle as soon as possible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Apr 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

I use this car for work daily, see patients in their homes. The driver door won’t locked, for 2 consecutive days and this is not the first time incident. Whenever this happens, I notify the dealer but they said VW does not have repair/solution to it yet. So, the car’s safety features (emergency braking, lane departure assist, adaptive cruise control and etc) are not functional. This makes it dangerous for us/drivers. Because the door is unlocked and car is running, it sends signals/sounds warning the door is unlocked. It is terrifying driving the car while it’s raining. I am unsure if the car will suddenly stop. Also, the anti-fog doesn’t work unless I turn on the heater which reduces my mileage. I can barely see the road when it’s pouring rain. The car doesn’t charge to its usual 200 miles at 80% (recommended), only charging 180 miles at 90%. Hope you can help me please as I am the bread winner in the family. We do not have extra budget to get another car. Our old 2010 Prius is only good in town, not in major highways. If something happens to me due to this car’s manufacturing faults, my husband and child will be left destitute and end up homeless. Thank you for your assistance.

Reported

Mar 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

I took the car to the Dealership for recalls (#1 Cochoran VW, Wexford, PA) on [XXX]. The dealership has not been able to complete the repair and the car has been at the dealership for almost three months. The dealership employees have been in contact with Volkswagen of America and with individuals in Germany but to no satisfaction. We have spent several hundred dollars on gasoline that we would not have spent as the car in question is an EV (VW ID-4 Model year 2022 with 31,000 miles. We are now fearful that the car will be returned to us in an unsafe condition and are even fearful to get NHTSA involved as the company may hurriedly return the vehicle to us without completing the "RECALL". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Mar 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2022 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Reported

Mar 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

Some lights come on and off without buttons being pressed. Door click. Doesn’t consistently lock or unlock. Center console turns off with no notice.

Reported

Mar 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

I was turning into a parking spot in front of the entry doors to a Sheetz convenience store. I was slowing down, and had gotten halfway into the space. All of a sudden, the car surged forward, went over the curb and hit the bollard in front of the parking space. It was hit with such force that the bollard bent and went under our car. My memory is that I was pressing on the brake very hard, once the acceleration started. My husband was in the car with me and can attest to all that I have stated. If that bollard had not been there, and stopped my car, I feel certain that my car would have crashed into the store, seriously injuring (or killing) us and those inside the store. We are planning to report the accident to Volkswagen, and to request that they test the "black box" inside the car, to see if they can find out what went wrong. I have spoken to someone in the Sheetz corporate office , and she told me that they have a video recording of the event. She said she observed my car entering the parking space very slowly, and that the car suddenly accelerated. She is planning to provide that video to State Farm Insurance, our insurance company. Unfortunately, I did not take pictures, myself, of the damage to the front of the car. But we will be requesting that the collision repair shop take pictures before the car gets dismantled for repair. We do not recall hearing any warning signals of the impending crash, and certainly did not experience any emergency braking. The airbags did not deploy.

Reported

Mar 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

Crash

I was parking the car in a parking lot. I turned left into the lot and then turned right into a spot and then decided to switch to the adjacent spot (also requiring me to turn right) to provide me with more room to park and leave the car. As I turned into the spot the car suddenly accelerated forward. I tried pushing the brakes and the car continued to accelerate and hit two fences. No indication of a collision by car, no engagement of the automatic emergency braking. No recognition of the car that there was a fence in front. No automatic braking/warning lamps. The vehicle was inspected only by the insurance agent and body shop for repair.

Reported

Feb 2025

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

Crash

Manufacturer has failed to fix the recall problem in a timely manner. There is a long wait list at every dealership to get the recall fixed and no dealership knows when they will get the door handles in. Recall 57J9- Door Handles

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

-car had large fuse blown while charging causing electrical failure.

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

The contact owned a 2022 Volkswagen ID.4 The contact stated while the driver was driving at an undisclosed speed, the vehicle unintendedly accelerated causing the vehicle to veer off the road, and control was lost. As a result, the vehicle crashed into a ditch, over a sound barrier, and in the middle of a neighborhood road where it came to a stop. The air bags did deploy. No warning lights were illuminated. The driver suffered a mild brain injury, lung injury, and fractured ribs that required medical attention. The driver had an occupant in the vehicle during the failure who was his son and sustained a fractured femur that required surgery, a fractured clavicle, brain damage, and a mild concussion that required medical attention. A police report was filed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was destroyed and towed to an impound lot. The insurance company was currently inspecting the vehicle and pending results. The manufacturer was not made aware of the failure. The failure mileage was not available.

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

Crash 2 injuries

**Summary of Complaint:** A clicking sound occurs randomly during acceleration, deceleration, and when driving over bumpy roads. Despite bringing the vehicle to an authorized Volkswagen (VW) dealer three times, they were unable to diagnose or resolve the issue. The vehicle is only 2.5 years old and still under warranty. **Detailed Description:** 1. **Symptoms:** A random clicking sound is heard under the following conditions: - When accelerating - When decelerating - While driving on uneven or bumpy roads 2. **Attempts to Resolve:** The vehicle was brought to a VW dealership on three separate occasions. Despite their inspections, they were unable to identify the source of the problem. 3. **Vehicle Details:** The car is relatively new, only 2.5 years old, and remains within the manufacturer's warranty period. 4. **Concerns:** The unresolved issue may pose a safety risk, particularly if the sound is related to critical drivetrain or suspension components. Additionally, repeated unsuccessful repair attempts by the dealer are frustrating. **Resolution Sought:** I would like the NHTSA to review this issue and investigate whether this is a broader concern with similar VW models. I hope VW can be held accountable for properly diagnosing and fixing the problem under warranty.

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

All is sudden I hear clicking noice from doors that make scary to drive the car with Kids. Couple of times it unlocked the rear passenger door. I had to to pull over to close and move. It’s been 2 years there are no software updates and center console struck, not responsive , some times reboot automatically, some times we need to force restart and rear camera doesn’t appear.

Reported

Jan 2025

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

Car door opened on its own. Sometimes infotainment display goes black and becomes unusable.

Reported

Nov 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

There are 2 recalls on my vehicle that have been out there for many months with no resolution or updates from VW. 1 involves all screens locking up or going blank. the other involves the door opening on it's own. both are serious safety concerns

Reported

Nov 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

While exiting/entering from one highway to another, I was slowing down vehicle in curved ramp area to approximately 35mph from 65mph. The car's driver display (a warning banner) indicated that I had insufficient battery and that I should stop the vehicle. The battery was at 65%. I coasted vehicle to right shoulder of road. Steering was difficult. This area of highway access was under construction and I had a very limited space to stop car. The car then lost drive and stopped. Although I was in a narrow shoulder area, there were cars traveling behind me in ramp area. I put on hazard lights as a warning of my stopped vehicle so I would avoid getting hit. I waited 1 minute to re-start vehicle. Car re-started without faults or warning indicators and I was able to travel home.

Reported

Nov 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2022 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument panel was blank. The contact restarted the vehicle for the instrument panel to function as needed. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was filed. The manufacturer denied a buyback option for the vehicle. The failure mileage was approximately 16,600. VIN tool confirms parts not available.

Reported

Nov 2024

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

Was coming to stopped traffic, suddenly car accelerated quickly and rear ended car in front, which then hit 2 cars in front. Event data recorder showed the acceleration; not sure what happened. Car has haptic button for adaptive cruise control and ? Engaged on resume button left side of steering wheel. VW says not a manufacturing defect. Fortunately no injuries - air bags did not deploy.

Reported

Nov 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

Crash

My vehicle is at 30k miles and the front 2 tires are showing signs of a huge tire quality issue. They are Bridgestone Alenza tires. Looking online this appears to be a huge common problem. The outside 1/4 of the tire tread has chunks missing that are roughly 1/2"long x 1/2" wide x 1/8" deep spots. This kind of wear pattern appears to be around the whole tire circumference and on both tires.

Reported

Nov 2024

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

Software issues and door handle recall that VW has no fix

Reported

Nov 2024

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

The door locks failed again on the same door that had opened while in motion in December of 2023. This time the door failed to open when trying to exit the car. Also while driving it kept clicking inside as it was trying to open while vehicle was in motion. This occurred Mid September 2024. Also the ADAS system failed while driving and car wanted to steer on wrong way had to fight with the steering. This was also addressed in 2023. This car had all recalled done related to doors and had two failures in less then a year. This car is a safety risk to people. I have documentation to support all these findings.

Reported

Nov 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2022 Volkswagen ID.4. The contact stated that the vehicle was hard to charge. The vehicle failed to charge after placing on the charger. There was an abnormal burning smell detected. While driving 60-70 MPH, the screen became inoperable. While driving, the screen went blank but then illuminated as designed. The contact rebooted the computer and the computer reset. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer suggested to the contact that an electrician check the house. The electrician confirmed the electrical outlets were working as designed. The failure mileage was approximately 10,000. VIN tool confirms parts not available.

Reported

Nov 2024

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

My cars screen which is digital and radio screen went blank , I couldn't see anything such as speedometer and could not control my climate air conditioning to clear the windshield. I was able to pull over to the side of the road and turned off my car then when I turned the car back on,,, the screen restarted like a computer and I was able to drive safely.. it happened two times on July and August 2024. My car is brand new when I got it and has approximately 22K mile when it happened, it 25K mile now. I took it to the Volkswagen dealership it they did not take my car to diagnose because they said that their is recall already regarding the issue and their is no fix available at that time ...

Reported

Oct 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

In the VW ID.4, one can retract the rear-view mirrors, making the car a bit narrower, for example for parking. Multiple times, I have started the car and been unable to extend the rear-view mirrors. Not only can I not use the rear-view mirrors, but also, I am distracted trying to figure out how to make them extend. For example, I turn the switch multiple times and failing that, I LOOK at the switch (instead of the road) to verify that I am moving the correct item. This problem has been temporarily mitigated by pulling over, turning off the car, and re-starting it.

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

I’ve had a recall on this car for over 4 months and the dealership/brand hasn’t been able to fix the car yet. I recently got another recall that looks it won’t be fixed because, as the first one, the repairs are not yet available. The dashboard and the screen every now and then will go off and reset as if I was turning the car on. It has happened when the car is moving. My car is loosing value due to this recalls because it’s reported and I don’t feel safe driving and thinking that the car might suddenly go off in the middle of the road

Reported

Oct 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

The dashboard and user interface for the vehicle resets, crashes, reboots, crashes and reboots while driving constantly. The dash and entire console is affected. We have had it serviced at least three times for this issue and it has not been remedied even though VW has done full module replacements. The doors also unlock and lock and unlock and lock repeatedly. We no longer feel safe driving the vehicle because the center console will not remain on for more than a few minutes before starting a crash-reboot cycle.

Reported

Oct 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

For the past couple of months, noticing an issue where the main Display in center and also Dashboard above the steering wheel goes pitch black with nothing being displayed while driving. A few times, I was driving on the highway and all screens were black, I could not see what speed I was going at. #2: CarPlay is constantly rebooting every 2 seconds, disconnecting and connecting but e not continuously connected #3 CarPlay automatically connects when I am not in the car but in the living room. None of this observations happened in the first 2 years of my ownership but happening now, I have taken an appt with VW dealer but issue is intermittent, it just goes away without me doing anything.

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

I am writing to report two concerning safety issues with my vehicle: Repeated Door Clicking During Car Wash: On multiple occasions while driving through an automatic car wash, I have noticed that the car doors repeatedly click, as if attempting to unlock or open. This erratic behavior occurs despite no input from the driver or passengers, raising concerns about the vehicle’s electrical system and its reliability under normal operating conditions. Speedometer Malfunction: More critically, the instrument panel, including the speedometer, has gone completely black while driving. The panel remains non-functional for 5-10 minutes before rebooting on its own, leaving me unable to see my speed or other critical driving information during this period. This issue poses a significant risk to my safety as well as the safety of others on the road. Both issues are unpredictable and have occurred multiple times, making the vehicle unsafe under certain conditions. I kindly request your assistance in investigating these problems to ensure that no further safety hazards arise.

Reported

Sep 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

My complaint is that VW has not fixed a recall in a timely manner. I am writing in reference to recall number 24v344. This is a software recall that was initiated almost 4 months ago and has not been addressed. This diminishes the value of the vehicle and makes it unusable for my purposes. In addition, there is a second new recall for #24V651. This is the second time there have been issues with the door handles and possible water ingress. There was a previous recall on this issue which required inspection by the dealer and my vehicle was not affected. VW has had plenty of time to address this issue since the same issue was present on the last recall. I use this vehicle in a rental business with Turo. I am unable to rent a vehicle with any open recalls.

Reported

Sep 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 ID.4 vehicles. The door handles may allow water to enter the circuit board assembly, which can cause the doors to open unexpectedly.

Risk: A vehicle door that opens unexpectedly while driving increases the risk of injury.

Remedy: Volkswagen dealers will inspect and replace the door handles as necessary, and update the vehicle software, free of charge. Owner notification letters were mailed on December 27, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 57J9. This recall expands previous recall numbers 23V-312 and 23V-213. Vehicles previously repaired under 23V-312 and 23V-213 will need to have the new remedy completed.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2022 ID.4 vehicles. The affected vehicles may have been manufactured with door handles that allow water to enter the circuit board assembly, which can cause the doors to open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh.

Risk: A vehicle door that opens unexpectedly while the vehicle is in motion increases the risk of injury.

Remedy: Dealers will update the vehicle software, and inspect the door handles as necessary, free of charge. Owner notification letters were mailed March 19, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall are 57J5 and 57J8. This recall was replaced by recall number 24V-651

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 ID4 vehicles. The rearview camera image may be delayed or deactivated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A rearview camera with a delayed or deactivated image reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will update the vehicle's software, free of charge. Owner notification letters were mailed January 17, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 91EG.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Golf R A8, Audi S3, RS3 Sedan, Q4 E-Tron SUV, A3 Sedan, and 2022-2023 Volkswagen Golf GTI, and ID4 vehicles. The rearview camera image may be blank or unresponsive when the vehicle is placed in reverse gear or when the park function is manually activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: An inoperative rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.

Remedy: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed to Audi owners February 14, 2023. Volkswagen owners will receive an owner notification letter once remedy parts become available. Owners may contact Volkswagen's customer service at 1-800-893-5298 and Audi's customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Volkswagen) 91EK and (Audi) 91EL.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 ID.4 vehicles. The replacement infotainment central control unit (CCU) installed in the vehicle during a repair contains incorrect software that can cause the rearview camera image to be delayed or deactivated when reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A rearview camera with a delayed or deactivated image may reduce the driver's rear visibility, increasing the risk of a crash.

Remedy: Dealers will update the software, free of charge. Owner notification letters are expected to be mailed August 18, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 93S7.

Volkswagen Group of America, Inc. (VW) is recalling certain 2021-2023 ID.4 vehicles. Due to a software issue, affected vehicles may experience center displays and instrument panel displays that do not boot, or that sporadically reset. This can result in loss of speedometer information or loss of rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 111, "Rear Visibility."

Risk: Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash.

Remedy: Dealers will update the vehicle software, free of charge. Owner notification letters were mailed on December 20, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 919A.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 ID.4, 2022-2023 Audi Q4 e-Tron, and Q4 e-Tron Sportback vehicles. The instrument panel may not properly display the transmission gear lever indicator. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect."

Risk: Failure to display the gear position may result in a vehicle rollaway if the parking brake is not engaged, increasing the risk of a crash.

Remedy: Dealers will update the brake control unit software, free of charge. Owner notification letters were mailed March 14, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 97H3. Audi's number for this recall is 454R.