2022 Volkswagen Atlas Cross Sport

I am filing a safety complaint regarding my 2022 Volkswagen Atlas Cross Sport, VIN: [XXX] The vehicle was purchased new in October 2021. Volkswagen issued Recall 13i4 / NHTSA Campaign 22V-753 for certain Atlas Cross Sport vehicles due to an engine connecting rod/connecting rod bearing manufacturing defect that can cause engine failure, loss of motive power while driving, and potential safety risks. My vehicle was inspected by an authorized Volkswagen dealer under Recall 13i4 in 2023. I was told the recall condition was not present and the recall was marked completed. On or about [XXX], the vehicle developed the exact issue covered by Recall 13i4. I brought it to an authorized Volkswagen dealer, and the dealer confirmed that the failure is the same engine connecting rod/connecting rod bearing issue identified in the recall. The required repair is engine replacement. Volkswagen is refusing to reopen or reauthorize the recall repair because the recall was previously marked completed after the 2023 inspection and because the factory warranty expired in October 2025. I am now being told I may be responsible for the engine replacement cost, even though the dealer has confirmed this is the exact safety defect covered by the recall. I believe this is a failed or inadequate recall remedy. The 2023 inspection did not permanently remedy the defect and appears to have missed a latent manufacturing issue that has now manifested. This is not a normal out-of-warranty mechanical failure. It is the specific safety-related defect Volkswagen reported to NHTSA. I am asking NHTSA to review whether Volkswagen’s Recall 13i4 remedy process is inadequate, especially for vehicles that passed the initial inspection but later develop the same covered engine defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

The daytime running light on the passenger side is out. The entire headlight assembly and bumper have to be removed to repair this. It will cost 1400 to repair. This is a safety issue and should be covered by Volkswagen.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

Description of Fault This vehicle exhibits a recurring, intermittent failure of the electronic throttle control system. Three distinct symptom patterns have been observed: 1.Throttle non-responsive at stop-start (approx. monthly/bi-monthly): After coming to a complete stop (e.g. at a traffic light), pressing the accelerator pedal produces no engine response. The vehicle will not move. Switching the ignition fully off and performing a cold restart resolves the issue immediately. 2.Throttle failure while vehicle was in motion (Wednesday, March 4, 2026): While my wife was driving the vehicle, the throttle stopped responding entirely mid-journey. The accelerator pedal produced no engine response while the vehicle was moving at speed. This is a direct and serious safety hazard. As with other incidents, switching the ignition fully off and performing a cold restart resolved the issue. 3.Erratic/hypersensitive throttle response on inclines: On slight uphill gradients, a light press of the accelerator pedal produces a disproportionately strong acceleration response, suggesting inconsistent signal output from the accelerator pedal position sensor (APPS). Safety Concern The occurrence of complete throttle loss while the vehicle was in motion — experienced by my wife on March 4, 2026 — is a serious safety defect. A driver who loses throttle response at highway speed, on a merge, or when crossing an intersection is at significant risk of collision. I am formally documenting this concern so that it is part of the vehicle's permanent service record.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

Got the PCV valve repaired on February 13th and on February 18th the EPC light came on. The 2022 Volkswagen Atlas was taken to dealership and said the charge air inlet and the diverter valve leaking oil. Recommended to replace the turbo diverter valve and the charge air inlet seal at this time and re-testing the turbo. My car is shutting off when sitting at a light and car only has 52, 294 mileage

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Vehicle shimmies/shakes when braking of speeds over 50 mph. It is currently at the VW service center and was informed the Electro-Mechanical Steering gear needs to be replaced. The repair tech also said that he wasn't sure when the part would be in and he has a few others on backorder for repair as well.

Reported

Feb 2026

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

Rear camera, back over prevention system malfunction. Rearview camera image does not display, fails to meet Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.” This happened after the PODS repair was made. Local VW dealer is requiring a diagnostic fee though the problem started immediately after it was serviced.

Reported

Feb 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

when I got in my car the display showed that my driver’s door was open, but it wasn’t. When I tried to put it in drive, the car had an awful beeping sound and wouldn’t go into drive unless I released the emergency brake button. Once I came to a stop the car would automatically go into park and wouldn’t not proceed unless I released the emergency brake again. I did look up if there was a recall and there was back in February 15, 2023. I would like to bring it to Volkswagen for it to be fixed and not have to pay for it as I have only owned the car since October of 2025.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

There has been no incident with my car. The DRL on the drivers side stopped working and wasn’t my fault. The price to replace the light is absolutely unheard of. I have owned three Volkswagens and loved all three but this is very disappointing. The car only has 40,000 miles on it. I don’t feel like this should’ve happened this soon.

Reported

Oct 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The front light led bulbs died. First it was the driver side at 53k miles, now the passenger side. The car has less than 55k miles. The price for the repair is outrageous. $2,000 for just ONE led bulb change. I’ve seen forums and many, many WV Atlas have the same problem. WV should be responsible for this. $4,000 total for two light bulb replacements! It’s insane!

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Initially, my Atlas would not auto-start with the key fab. When I returned to my vehicle, the lights flashed, it gave a battery warning, then I was able to start the vehicle. However, several lights on the dashboard cycled through, radio/center console was non-responsive, and I could not get my car to park. Eventually, I had to use the emergency break to park it. We jumped the vehicle and it did start again. However, very shortly thereafter it lit on fire and there were visible flames under the hood. We called the fire department, put the fire out with water and an extinguisher. Then we had the vehicle towed to the dealership. Its been more than 2 months since this incident and no work has been started. Volkswagen corporate sent an engineer out to inspect my car (confirmed by the dealership that they did visit) but still no work has begun. My car is still covered under the original manufacturer warranty. We bought brand new and have owned the vehicle for less than 4 years. VW Customer Care line has been "close due to an all day employee meeting" since last week. The dealership has no information about my car.

Reported

Oct 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

Fire

On going fuel system issues that pose significant safety risks, suggest potential design or manufacturing flaws, and are impacting vehicle performance. The primary component affected is the fuel injection system. I have had to replace the fuel leak detection pump, spark plugs, and ignition coils multiple times, as fault codes have repeatedly appeared even after repairs, indicating a persistent failure within the fuel injection system. Additionally, I believe that the use and recommendations regarding fuel grades are contributing to the problem. I was informed by a Volkswagen employee that I should have been using 93 octane fuel; however, I was never provided with this guidance at the time of purchase. The vehicle’s fuel tank clearly indicates the use of 87 octane fuel. This discrepancy raises concerns about whether consumers are adequately informed about the proper fuel to prevent issues. The lack of clear guidance on fuel grade requirements appears misleading and could be viewed as potentially deceptive. My vehicle has begun riding rough and shaking while driving. I have been informed that I now need a decarbonization (decarb) engine intake service and a fuel injection service to address these new symptoms. These issues further indicate that there may be underlying problems within the fuel and intake systems, possibly related to the ongoing deposit buildup and improper fuel use. The failed fuel leak detection pump, affected fuel system components, and the recent service needs are available for inspection and can be provided upon request. 
The malfunction of the fuel injection system and the fuel leak detection system substantially engine failure while driving which could endanger the driver, passengers, and others on the road.The issues manifested as the vehicle would jerk later my engine light came on, prompting me to seek repairs. It has not yet been formally inspected by the police, or insurance representatives, the mechanic’s diagnosis confirms the malfunction.

Reported

Oct 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

Front brakes make scratching sound, dealer alleged brakes and rotor are fine after inspection. Steering wheel shakes at times when braking down hill. Cabin too noisy, air and sauna enter cabin by driver side door. Reported issue to dealer, they alleges the seal may need to be replaced; but not covered by warranty.

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated that while depressing the brake pedal, there was an abnormal metal on metal grinding sound coming from the brakes. The contact stated that the failure was a recurring failure while slowing for traffic or while coming to a stop. The contact stated that the failure was intermittent at first but over time became more frequent. Additionally, the "Emergency Stop" warning light illuminated, and the vehicle came to a complete stop. The contact had taken the vehicle to an independent dealer who was unable to duplicate the failure. The vehicle was not repaired. The contact had then taken the vehicle to an authorized dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 18,285.

Reported

Aug 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

We had a cylinder 3 misfire according to the check engine light code. Replaced spark plugs, coils, and now VW in Doral (Miami, FL) is telling me it is a "carbon build up" when the car only has 42,000 miles on it.

Reported

Aug 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

Vehicle is stalling/shutting off at low speed. Took it to dealership and no fix since its not throwing a code. Obviously something is wrong and a huge safety problem. Has happened several times in a few months with me having the vehicle/ bought it used.

Reported

Aug 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated while driving from a complete stop at 10 MPH, the vehicle stalled and became inoperable. The contact was unable to pull over to the side of the road. The contact was able to restart the vehicle. Several unknown messages were displayed. The contact stated that the failure recurred 10 minutes later while driving in a parking lot. The dealer was contacted, and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 25,000.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The car’s engine start/stop feature has failed multiple times while at an incomplete stop. This failure endangers the driver because the car will not drive, forcing the driver to put the car in park & manually restart the car. This failure has occurred at least 6 times, reported as the original owner of the car for 3+ years. Recently, as a potential result(?), the car’s check engine light has appeared (@52k miles). The dealership suggested replacement of the N80 purge valve,~$400 repair at VW dealership, to fix the tandem start/stop error & check engine light issue.

Reported

Apr 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer to be diagnosed. The dealer had not informed the contact of the cause of the failure but informed the contact that the part to do the recall repair was not yet available. The vehicle was taken to another unknown dealer, where the same information was provided. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 10,000. Parts distribution disconnect.

Reported

Jan 2025

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

This vehicle has an issue where the engine stalls when operating a slow speeds/a stop. When the engine stalls, a message appears on the dashboard stating that you must put the car in park, turn off the ignition, restart the car, and then put it back into drive. This has posed as a significant risk to myself, my wife, and our [XXX] daughter. Additionally, my wife is currently [XXX]. The engine has stalled on us in the middle of an 8 lane intersection when attempting to turn left, when merging onto a highway, and numerous other very dangerous situations. This issue begin about 1 year after purchasing the car (brand new) from Volkswagen. Since then, we have brought the car back to the dealership where we purchased it (Heritage Volkswagen Parkville) over 5 times to have them look into this issue. They have attempted to replace the gas tank (claimed it had shrunk) and reset the computer system, yet neither of these things have worked. Neither myself or the dealership can "make" the car stall as it happens very randomly (which increases the risk that this issue poses) and now we are stuck - where Volkswagen has won't continue to research the issue/attempt to fix it yet my family is still left at risk with a car we purchased brand new off of their lot. The vehicle has not been inspected by the police, insurance, or any other people outside of Volkswagen and the vehicle has no warning signals that there is an issue and no code that they have been able to pull at the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jan 2025

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

There is a metallic rattle in the driver's side b-pillar (similar to the issue in the 2018 Tiguan LWB). Every component in the pillar has been replaced and the rattle persists. The first time I complained about it to the dealership the car only had 1,500 miles on it. 3 years and several months of the car sitting in the shop they have not been able to fix it nor have they bothered working with VW of America to find a solution. I'm guessing it is structural. The brakes are also very concerning and I have mentioned it many times over the last few years. It is not the normal VW squeal -- it is a grinding that causes the car to shake. I was told by my local VW that "Apparently you've never driven high performance vehicles before--that's normal". Uh, no it is not normal. Often times when shifting into drive from park (even on flat ground) the shifter is hard to move and then makes an awful clunking noise. Coolant disappears. And, indicator light does not come on. I was refilling the wiper fluid reservoir and noticed the coolant reservoir was almost empty, however, no light has come on. I've had to top off the coolant at least every couple months.

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. Parts distribution disconnect.

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

I have not been able to use my front seat for over 6 months now due to a recall that has no remedy. I am a family of 5 that is not able to take the complete family ina car ride due to airbag recall.

Reported

Nov 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the crankcase ventilation valve had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,346.

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

This vehicle is burning excessive engine oil. My vehicle required two quarts of oil before my oil change. This occurred at the 20,000-mile interval and again at 30,000 miles. This vehicle also had two coolant repairs before 30,000 miles. The car has not been in any accidents. The vehicle had no oil.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

There is a recall on my airbags in my vehicle. Volkswagen dealership states they do not have the remedy to this issue currently and do not know when it will be available. They also would not offer a rental car for the safety risk. This is putting my life and any other passengers at a high safety risk!

Reported

Sep 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

Slowing down as I pulled into a turning lane. The vehicle lost power and cut off with a warning light saying please restart engine manually. I did start engine manually to begin with. I had to throw my car in park in the middle of the road. And restart it. The vehicle restarted and I got out of the way with my kids in the car. And after continuing to drive the vehicle feels like it has no power. This is not the first incident my car has 53k miles on it. Has had 2 gear shifters, 2 auto stop start relays and gone through several batteries

Reported

Aug 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

While at a red light, stopped in traffic and at a stop sign the vehicle turns off and says to restart manually. Need to put in park and manually restart. Very dangerous when no one around me knows what I am doing. This occurred four (4) the times the last 4-YEARS. I will contact the dealer tomorrow as the latest random stop occurred today. A truly random occurrence with no warning.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

There is a problem with the navigation system in this vehicle. It can all of a sudden throw you to a different position than your real one and give unsafe directions such as to turn in against the traffic on a one directional road.

Reported

Jun 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

When I start driving the vehicle after it has been sitting for a little while (anywhere between a couple hours to overnight), the first few times I use the brakes, it sounds and feels like the brakes. are grinding. There is a loud metallic grinding noise until I come to a full stop. This will last for several miles, and eventually go away. Sometime, the vehicle sliding up or stop too before I expected

Reported

Jun 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated that on several occasions while stopped at a light, the vehicle stalled. The vehicle was restarted after one attempt on each occasion. The coolant system warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the water pump needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 15,969.

Reported

May 2024

Incident date

Feb 2022

Mileage

Not provided

Outcome flags

None reported

The engine has shut off on multiple occasions since we bought it in 2022. It appears to shut off at traffic lights and we are given the indicator message to start car manually. Typically when this happens we have to put the car in park and restart the engine. Just the other day 5/13/24 this happened again while I was sitting at a traffic light and I put the car in park and restarted the engine and as soon as I did it, the car shut off again, it did this 3 times in a row before I was able to get the car moving. We have taken it to the dealer and there are no error codes they can find and they cannot mimic what is happening either. This is a huge safety issue as I am highly afraid one of these times that I will be stopped at a light trying to get my car to start and will get rear-ended or worse.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

We bought a 2022 black Atlas Volkswagen in April 23, 2022. In December 2023 we noticed persistent braking system issues, loud horrible grinding squeling noises and squeaking brakes at different speeds. It felt like a metallic scraping/grinding sound when in reverse and forward when coming to a stop at low speed. Also random emergency braking approaching traffic light intersections. We brought the car to the dealer Flagship Volkswagen immediately and they gave a us a January 8, 2024 appointment. The mileage in was 17,476 and their diagnostic was crystallized discs. They proceeded and cut the four discs. They charged us $256. On January 24, 2024 we returned to the dealer with exactly the same problem and a mileage of 17, 925. Their diagnostic this time was that the brakes have enough friction surface left and that the unit was working correctly and should be under observation by us.

Reported

Jan 2024

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

I currently am leasing a 2022 Volkswagon Cross Atlas Sport that currently has 26,000 miles on it. In October, I noticed when I press on the brakes of my car, there is a loud grinding and squealing sound both inside and outside of the car. It is so bad, that I tend to not push the brakes all the way down. I brought my car to be serviced to Jack Daniels Volkswagon in Fair Lawn, NJ. They said they checked the brakes and they were in good condition and didn't need to be replaced. I left there and the car continued to squeal and grind when the brakes are pressed. I brought the car back last week to have them checked again and was told that they definitely hear the noise, but the brakes are still fine and they will not repair them. They are telling me there is nothing they can do and that I have to live with the noise and the feeling of the brakes being unsafe. I was upset and dissatisfied with their answer so I tried to call Volkswagon corporate and they told me the same answer, that I have to live with it. The girl at the repair shop told me that other Volkswagon cars are experiencing the same thing but there is no recall yet. She explained that it might be possible to change the rotors and it may correct the noise. All I would like is for someone from Vokswagon to approve the change of my rotors paid for by them to see if that will eliminate the noise or to rectify the situation. I feel unsafe whereas I can't even fully press down on my brakes without the noise and grinding being heard in and out of the car. I can't believe that I was told to live with it by the Volkswagon corporation and that noone would try and fix the manufacturers brake error.

Reported

Jan 2024

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

Breaks vibrate and squeal when making a slow stop. Dealership stated was just debris, but it continues to do this repeatedly. Online this appears to be a known issue throughout the Volkswagen brand and dealership give the same reasoning, but the problem continues to persistent for all owners who have reported it. The dealerships appear to have been instructed to use the same reasoning for the issues, but never repair/resolve the issue.

Reported

Jan 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

JUST PURCHACED MY ATLAS AROUND SEPTEMBER, AFTER DRIVING IT A MONTH WE NOTICED A LOAD SCREACH SOUND WEN COMING TO A STOP, I HAVE TAKEN IT TO TO0 VW DEALERS ONLY TO BE TOLD VOLKSWAGON IS AWARE OF THE ISSUE AND THERE IS NOTHING THEY CAN DO, NOW THE BRAKES GRIND AND IM NOT SURE HOW TO ADRESS THIS ISSUE. THANK YOU .

Reported

Dec 2023

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

Brakes are making an awful grinding noise. Dealer says there is nothing they can do about it. That’s just “the way they are”

Reported

Dec 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

The brakes began squealing and grinding about 6 months ago, I had the car a little over a year and didn’t understand how the pads could be worn. I noticed that when the grinding occurs it is a little slower to stop when braking. I immediately took it to VW, they heard it, checked them and said they were basically brand new. If I wanted to change them it wouldn’t be under warranty. It continued so I took it to Mavis for a second opinion. They told me the pads are like brand new as well but it looked like there was grease all over the pads and they cleaned them up. It didn’t make a noise for about 1 week and then back at it and the grinding and slow braking is happening. This is a concern and I don’t like driving the car because im nervous I won’t be able to brake. I’ve looked online to see if there was anyone else experiencing this and there are tons of threads stating the same thing. How has VW not been required to correct this?

Reported

Nov 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

Purchased April 2022, and once the weather got cooler, brakes make a horrendous grinding, squeaky noise, sounds like metal on metal. Have brought into dealership multiple times to no avail until a few months ago, confirmed that it is a known issue, but nothing they can do about it. Said there is a build up of some kind on the brakes that has to warm up before it will go away, which is why it is prominent when weather is cooler. My concern is that typically, grinding, squeaking are usually signs that the brakes make have issues. Dealer is saying brakes or fine, so do I have to wait for brakes to go out, run into something or someone before they can validate that brakes are not safe and are defective?

Reported

Oct 2023

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

None reported

My airbag warning light keeps randomly coming on and off. My breaks are making a constant grinding and screeching noise that alternate on the driver and passenger side randomly and at times fail to break properly. The dealer has stated that nothing is wrong with my breaks or rotors

Reported

Sep 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

The water pump on this vehicle required replacing, and the coolant light comes on for possible overheating. This vehicle has under 18,000 miles with this issue. The car has not been in any accidents. This is the second incident with the coolant system, but the first time its being reported to the dealer. This car purchased was brand new vehicle with 10 miles. The automatic start and stop system shuts off and on by itself and the warning light came on while driving the vehicle.

Reported

Aug 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

Car make noises while breaking at times, does not break at all if you dont push the pedal really hard.

Reported

Jul 2023

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

None reported

While driving down the road with my 9year old and pregnant wife at 30MPH vehicle came to a complete stop and started flashing a picture of car with red all around, message went away immediately and car continued as if nothing had happened. we were NEARLY rear ended. Very hard stop This is my wife’s daily driver. She is 3 months pregnant and we dont feel comfortable driving this vehicle. I reached out to the dealership we bought it from and no answer. I will continue to call, manufacturer need to stand by there vehicles and get this issue resolved.

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

I was driving on the highway, when out of nowhere, the emergency brake assist was activated, causing the car to brake out of nowhere and almost causing a multi-vehicle collision. It was during rush hour, so luckily, due to traffic, I was only driving between 20-30mph. The car in front of me was at a safe distance and nothing passed in front that would have been a cause for the emergency brakes to be activated. This is extremely dangerous and could have resulted in a very bad multi-vehicle collision had the car behind me been just slightly closer. This is the second time that this has happened. The first time I was driving down a local street doing approximately 15mph, no rain, no debris in the road, and out of nowhere the emergency brake activated and brought me to a full stop. I’m very concerned now as I am often driving with my toddler in the car and this has now happened twice for no apparent reason.

Reported

May 2023

Incident date

May 2023

Mileage

Not provided

Outcome flags

None reported

Airbag Error keeps going off and flashing on the dashboard. Airbag sensor keeps chiming like a person is sitting in the front seat without using seatbelt when there is no one in the front seat and without anything on the seat that may weigh enough to set the sensor off. No active recalls are shown for the 2022 Atlas Cross Sport but there appears to be a similar recall with the 2018-2021 models.

Reported

May 2023

Incident date

May 2023

Mileage

Not provided

Outcome flags

None reported

I was coming to a red light and my 2022 vehicle shut off. A message popped up on the screen and said “please restart car”. This is very dangerous as I had to put my car in park and restart the vehicle in moving traffic.

Reported

Apr 2023

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

I purchased my car in July 2022 and started having issues with it within 3 months. I’ve have my car at the dealer 4 times for them to look at… 1 - the brakes (grinding, scraping noise, squeaking that can be fetl in the pedal). I was told each time that the rotors and brake pads aren’t compatible. VW knows about the problem but doesn’t have a fix for it. They say they clean the pads and that the car is safe to drive (really?). 2 - the infotainment system. On several occasions I cannot switch from one media system (Sirius XM, FM, AM, blue tooth, etc…), when I turn my car on, the screen shows “initializing” but nothing happens. It just sits there. Today was a first; the whole system shut off and the screen was blank. No radio, no phone, nothing. I’ve made several videos to show the dealer what the system is doing and they tell me it just needs an update, yet I still have the problem. 3 - the front assist light comes on but doesn’t engage or when I am stopping it will engage so hard that it nearly stops my car on a dime (if I wasn’t wearing my seatbelt, I would have been on the floorboard). 4 - the remote start doesn’t work, from my fob or the app on my phone. The dealer was able to make it work once and said it was fixed. Hasn’t worked since. I only have 7,900 miles on my car and I just want it permanently fixed.

Reported

Apr 2023

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

None reported

On January of 2022 we are pulling into the parking lot of a grocery store the car stalls out at about 5 mph. Volkswagen Autobahn says the door harness needs replaced assured us it was good to go. Almost 30 days later it stalls again at about 5mph pulling into our driveway. Volkswagen Autobahn informed us the door harness they put in 30 days ago was defective. My wife and I started to raise concerns. We asked what if this does it at a high rate of speed. We were told by Volkswagen Autobahn this issue usually happens at 5mph or less. Less than 15 days later we are on I 20 in Southwest Fort Worth the vehicle loses power at 75mph in the fast lane. I was able to coast over to exit and on ramp before it came to a complete stop. My wife and I sat in the vehicle with our seat belt on for two and a half hours until the tow truck came. Only one side of the emergency lights (driver side) were working. It made it seem like we were merging onto the highway. AAA roadside arrived they had to obtain permission to bring one of their other trucks onto the high as that area they deemed one of the most dangerous locations in Fort Worth. A flatbed truck would not work due to the e brake would not disengage to pull it on to the bed. The car was returned to us on 3/24/23 and were advised that a door harness and module in the door were replaced. I drove the car home from the dealer and it has been parked in the garage since then. Based on our past experience with this vehicle my wife and I not confident that the repairs completed resolved that issue and we no longer feel safe driving this car.

Reported

Mar 2023

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

The brakes on this new car constantly grind and are extremely noisy. There have been a few occasions where they barely stopped the car before we hit another car. We have brought the car in for service several times and the dealer is unable to repair the vehicle. The service reps tell us this is a known problem with this car. Then they tell us they did not find any issues. they have claimed to have replaced the brakes but the issues still persist. Lots of owners of this vehicle have the same concerns or worse. This Atlas Cross Sport should not be allowed on California streets and highways. This really needs to be looked into

Reported

Mar 2023

Incident date

Mar 2022

Mileage

Not provided

Outcome flags

None reported

I have a 6 month old Volkswagen Atlas Cross Sport (purchased in July/2022), only 5,000 miles on it. When driving, the front driver's side door warning light kept coming on, even though the door was fully closed. The car continued to beep and a warning message was displayed asking me to put the car in park. When I slowed down or stopped at a stop sign or traffic light, the emergency brake would automatically engage and I'd have to press a button to turn it off so I could drive. This is very dangerous to have the car be thrown into park when you're slowing down or stopping at a traffic light. This happened numerous times in the course of a couple weeks. Shortly after, my car display (with backup camera) went black and would not come back on. I brought my car into the dealer and they said they were unable to replicate what happened and couldn't get the warning messages to appear, so there was nothing they could fix. They reset my display/radio/backup camera and said it just lost power and needed to be rebooted (which isn't really normal for a new car and funny it happened at the same time the other problems were happening.) It appears there was a recall on previous years' models for a faulty wiring harness that was causing the same problems. Well, I'm thinking they need to continue this recall to newer models because it doesn't appear they have fixed the problem. It's very dangerous and I'm worried the automatic brake is going to engage, causing me to get rear-ended. If this ever happens, you better believe I'm holding Volkswagen accountable, since this is a known issue and they've already issued a recall on previous years' models. PLEASE FIX THIS DANGEROUS PROBLEM!

Reported

Feb 2023

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.

Risk: A damaged engine can result in engine failure and a stall, increasing the risk of a crash. If the engine failure causes an oil leak, it can increase the risk of a fire.

Remedy: Dealers will inspect and, if necessary, replace an affected engine, free of charge. Owner notification letters are expected to be mailed December 6, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 and Audi's customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 13i4 (VW) and 13i5 (Audi).

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.

Risk: A delayed air bag deployment can increase the risk of injury.

Remedy: Dealers will secure and, as necessary, replace any the front door wiring harnesses showing a fault code, free of charge. Owner notification letters were mailed June 20, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 97GF.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2022 Atlas FL and Atlas Cross Sport vehicles. The long fuel injectors may have been assembled without filters.

Risk: Long fuel injectors with missing filters may leak fuel, increasing the risk of a fire.

Remedy: Dealers will replace the long fuel injectors, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 24iD.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.

Remedy: Dealers will update the infotainment software, free of charge. Owner notification letters are expected to be mailed September 16, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 91DV.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Atlas and Atlas Cross Sport vehicles. The trailer hitch bolts may have been insufficiently tightened.

Risk: Loose bolts may fall out, causing the remaining bolts to break, which could lead to separation of the trailer hitch and trailer, increasing the risk of a crash.

Remedy: Dealers will tighten the trailer hitch bolts, free of charge. Owner notification letters are expected to be mailed October 28, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 66N8.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Volkswagen Atlas FL and 2022-2023 Atlas Cross Sport vehicles. The driver-side rear trailing arm bolts may not have been tightened properly, allowing them to loosen and fall out.

Risk: Unsecured bolts may cause the trailing arm to fracture, resulting in a sudden loss of vehicle control and increasing the risk of a crash.

Remedy: Dealers will replace the driver side rear trailing arm bolts, free of charge. Owner notification letters are expected to be mailed December 25, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 42M2.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.

Risk: A deactivated passenger air bag increases the risk of injury during a crash.

Remedy: Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and January 17, 2025. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.