2016 Toyota Prius c

My name is [XXX] currently active duty military stationed in San Diego. Can you please check if my car VIN number [XXX] 2016 Toyota Prius C 103k miles still covered for brake booster malfunction code 1391. I have told they are extended warranty up to 10 yrs less 150k. Toyota dealer here seems not seeing any warranty coverage issues. Please help me look into this issues thank you. My contact number is [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

P 175/65r15 I was driving on a slight curve on the I-10 in El Paso, TX when the rear bumper exploded. The car started swaying and swerving then I pulled over. I then realized that the tread on the tire was gone floating across the highway. The trie was bare with no tread with the bumper around the tire was gone. The explosion also caused the tail light to break.

Reported

Aug 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

See attached document for complaint

Reported

Aug 2024

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

Prinx HiCITY HH2 175/65R15 84H Bought this tire in November 2022. About 15000 miles into it, on Aug 6, 2024, the passenger front tire just busted. After swapping with the spare tire, and upon inspection, there was no nail nor it hit the curb, but the side wall is busted. This is a manufacturing quality issue.

Reported

Aug 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

The original windshield has a “rippling distortion” where the windshield has ripple/bubble from defective glass or installation mistakes, making seeing traffic signs or streets very hard. I just bought this vehicle and noticed the problem. It created poor road vision, especially at night. Toyota needs to recall and replace all these windshields before it causes more accidents due to poor visibility looking through the glass.

Reported

Oct 2022

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

None reported

WHEN I AM IN THE PROCESS OF BRAKING AND HIT A ROUGH SPOT IN THE ROAD SUCH AS A POTHOLE, I ESSENTIALLY LOSE CONTROL OF THE CAR FOR A SPLIT SECOND. IT FEELS JERKY LIKE IT LURCHES FORWARD OR SHAKES SIDE TO SIDE. ITS NOT VERY PRONOUNCED BUT ENOUGH TO MAKE ME FEEL UNSAFE. THIS HAPPENS EVERY TIME I AM BRAKING AND RUN OVER POTHOLES, SO ITS NOT AN ISOLATED INCIDENT THAT ONLY HAPPENED ON ONE DAY, AND IT DOESN'T MATTER HOW HARD I'M BRAKING OR HOW FAST I'M GOING UNLESS I'M BARELY MOVING (THEN IT DOESN'T JERK).

Reported

Feb 2019

Incident date

Feb 2019

Mileage

Not provided

Outcome flags

None reported

SINCE PURCHASE OF THE CAR, THE VEHICLE HAS SHIFTED FROM DRIVE TO NEUTRAL UPON BRAKING HARD. THIS HAS OCCURRED WHILE DRIVING ON THE FREEWAY. THE CAR WILL NOT RETURN TO DRIVE WITHOUT TURNING OFF THE ENGINE AND RESTARTING. IT IS NOT SAFE TO DRIVE. TOYOTA OF CARLSBAD COULDN'T REPRODUCE THE EVENT AFTER A FEW TRIES ON A TEST DRIVE, SO THEY WILL NOT DO ANYTHING ABOUT IT. I AM CONCERNED ABOUT HAVING A FATAL ACCIDENT WHILE DRIVING ON THE FREEWAY. THE EVENTS HAPPEN RANDOMLY.

Reported

Dec 2017

Incident date

Dec 2017

Mileage

Not provided

Outcome flags

None reported

WITH THE AUXILIARY BATTERY WELL CHARGED THE GAS ENGINE WILL TURN OFF WHEN VEHICLE COMES TO A STOP. IN ORDER TO TURN THE IGNITION KEY TO THE OFF POSITION AND REMOVE THE KEY IT IS NECESSARY TO MOVE THE SHIFT LEVER TO THE PARK POSITION. AT THE SAME TIME IT IS ADVISABLE TO SET THE PARKING BRAKE. IF DISTRACTED IT IS POSSIBLE TO OPEN THE DOOR AND LEAVE THE VEHICLE WITH THE ELECTRIC ENGINE STILL RUNNING. THERE IS NO ENGINE NOISE AT ALL. THERE IS NO SIGNAL, AUDIO OR LIGHT, TO INDICATE THE ENGINE IS STILL RUNNING. I HAVE HAD THIS OCCUR ON TWO OCCASIONS, ONCE DURING DAYTIME, WITH MY SON ACCOMPANYING ME, 09/07/2017, THE SECOND TIMEL ALONE, WHEN PARKING THE CAR IN MY GARAGE AT NIGHT, 09/13/2017. ON RETURN TO THE CAR, WITH MY SON, I SEARCH FOR MY KEYS AND FOUND THE CAR'S GAS ENGINE RUNNING, EMITTING THE NORMAL ENGINE NOISE, THE KEY NOT HAVING BEEN REMOVED AFTER PARKING. WHEN TURNING OFF AND REMOVING THE KEY FROM THE IGNITION, INSIDE LIGHTS AND DRIVE LIGHTS CONTINUE TO BE ON UNTIL THE DOOR IS CLOSED, AT WHICH TIME THE LIGHTS, INSIDE AND OUT, GO OFF AFTER A BRIEF PERIOD OF TIME. THE THREE ACTIONS, MOVING THE SHIFT LEVER, SETTING THE PARKING BRAKE AND TURNING OFF THE IGNITION ALL REQUIRE USE OF THE RIGHT HAND, WITH THE MOVING OF THE SHIFT LEVER BEING MANDETORY. WITH NO AUDIBLE ENGINE NOISE IT IS EASY TO OVERLOOK THE FACT THAT THE ENGINE IS STILL RUNNING. AN AUDIBLE BEEP OR FLASHING LIGHT WOULD ALERT THE DRIVER TO THE FACT THAT SOMETHING IS AMISS. OF COURSE AN UNLOCKED PARKED CAR WITH ENGINE RUNNING IS ALSO AN INVITATION TO CAR THEFT. THE CAR'S DOORS CANNOT BE LOCKED WITH THE KEY IN THE IGNITION, BUT THERE IS NO INDICATION THAT THE DOORS HAVE NOT LOCKED WITHOUT TESTING THE DOORS FROM THE OUTSIDE. NOT HAVING SUCCESSFULLY LOCKED THE DOORS CAN ALSO BE EASILY OVERLOOKED BY A DISTRACTED DRIVER.

Reported

Oct 2017

Incident date

Sep 2017

Mileage

Not provided

Outcome flags

None reported

THE CAR HAS BEEN TOWED TWICE. EVERY TIME I ATTEMPT TO TURN ON THE CAR, THERE IS NO POWER. THE DEALER SAYS IT IS THE BATTERY AND HE HAS CHANGED THE BATTERY TWICE. I AM AFRAID TO USE THE CAR AND GET STRANDED IN THE HIGHWAY.

Reported

Aug 2017

Incident date

Jul 2017

Mileage

Not provided

Outcome flags

None reported

AT NIGHT ON DARK STREETS WITH NO OTHER LIGHTING, YOU CANNOT SEE TO DRIVE UNLESS YOU USE HIGH BEAMS. THERE IS A LINE ACROSS THE WINDSHIELD; A HORIZON. YOU CAN SEE BELOW THAT HORIZON (A THIN AREA), BUT IT'S BLACK ABOVE IT, MAKING IT VERY HARD TO SEE. VISIBILITY IS ONLY A FEW FEET. I CONTACTED TOYOTA AND THE SALES AND MANAGEMENT TEAM CLAIM THAT THEY HAVE NEVER HEARD OF SUCH A THING. I CONTACTED SERVICE AND WAS TOLD THAT THIS IS NORMAL. THERE IS NO FIX. I AM DEMANDING THAT MY HEADLIGHTS BE AIMED HIGHER IN HOPES THAT I CAN SEE TO DRIVE. IF THIS DOES NOT FIX THE PROBLEM, THIS CAR CANNOT BE DRIVING AT NIGHT. IT IS NOT SAFE TO DRIVE WITH SUCH LOW VISIBILITY. I WAS DRIVING VERY SLOWLY AND STILL FELT THAT I SHOULD HAVE JUST STOPPED. *TR

Reported

Dec 2016

Incident date

Dec 2016

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2016 TOYOTA PRIUS C. WHILE DRIVING VARIOUS SPEEDS, A RUBBER ODOR EMITTED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT NO FAILURE WAS DETERMINED. SEVERAL DAYS LATER, THE "HYBRID COOLANT SYSTEM NEEDS SERVICE" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED AS A SAFETY HAZARD. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS UNABLE TO BE DRIVEN AND THAT THE BATTERY COMPARTMENT FILTER SYSTEM NEEDED CLEANING TO PREVENT THE BATTERIES FROM OVERHEATING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

Reported

Dec 2016

Incident date

Nov 2016

Mileage

Not provided

Outcome flags

None reported

BRAKES, I HAVE ANTI LOCK BRAKES, BUT IF I HAVE TO PRESS THE BRAKE THE LEAST BIT HARD IT LOCKS UP. I HAVE TALKED TO THE DEALER ABOUT THIS PROBLEM AND HE SAYS ITS NORMAL. THEY ALSO GRAB WHEN I PUT THEM ON. THIS IS MY THIRD PRIUS AND I HAVE NEVER HAD THIS PROBLEM. I THINK THIS NEEDS TO BE LOOKED INTO.IT MAKES THE CAR SKID . THANK YOU *TR

Reported

Aug 2016

Incident date

Jul 2016

Mileage

Not provided

Outcome flags

None reported