Verdict
2023 Toyota Corolla Cross: Complaints, Recalls & Known Issues
What the public record actually says about the 2023 Toyota Corolla Cross — every figure below is a NHTSA or EPA number, not an opinion.
The read
More reported complaints than most SUV.
Owners filed 173 NHTSA complaints — more complaints than 84% of 2023 SUVs. Steering leads the reports (25%). 4 safety recall campaigns on record — check the VIN and remedy terms with a dealer.
Based on NHTSA complaint volume against 2023 SUVs, not adjusted for how many were sold. It describes the model year, not the individual car you are looking at.
Complaints filed
173
Reports to NHTSA, 2023
Safety recalls
4
NHTSA campaigns on record
NHTSA crash test
Not rated
Overall NCAP rating
Combined MPG
32
EPA estimate
Complaint volume vs. segment peers
More complaints than 84% of 2023 SUVs
The bar is this car's percentile among 2023 SUVs by complaint volume — a full bar means the fewest complaints in its class. Not adjusted for sales.
Known issues
Steering issues lead owner complaints (25% of 173 reports), followed by electrical system (24%).
+ 9 more component categories with fewer reports.
Share of all 173 NHTSA complaints for this model year, grouped by the component owners named. Bars are scaled to the largest category. Examples: ODI 11518994, ODI 11731777, ODI 11676618, ODI 11659779, ODI 11641201.
Recalls(4)
Open a recall to read what NHTSA says is wrong, what can happen, and how it gets fixed. Check the VIN and remedy eligibility with a dealer; federal no-charge requirements have an age limit, though a manufacturer may offer more coverage.
SteeringDec 2023 · 23V480000Details +Close −
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, 2023 Lexus RX350, RX350 Hybrid, RX500 Hybrid, 2023-2024 Lexus NX250, NX350, and NX350 Hybrid vehicles. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: A deactivated driver's air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy: Dealers will inspect and replace the spiral cable assembly, if necessary, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA08. Lexus' number for this recall is 23LA02.
Electrical System · 23V384000Details +Close −
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safey Standard number 208, "Occupant Crash Protection."
Risk: An air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy: Dealers will inspect and replace the instrument panel, if necessary, free of charge. Owner notification letters are expected to be mailed July 10, 2023. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TB04/23TA04.
Air Bags · 23V864000Details +Close −
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2023 Corolla Cross vehicles that were previously inspected at a dealership under recall 23V-384. The instrument panel may have been produced without the required perforation, which could result in the front-passenger air bag not deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: An air bag that does not deploy as intended increases the risk of injury during a crash.
Remedy: Dealers will inspect and replace the instrument panel as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 23TA16. Vehicles previously inspected under 23V-384 will need to return to the dealership for additional inspection.
Steering · 25V040000Details +Close −
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.
Remedy: Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.
A campaign can apply to this model year without being incomplete on a specific vehicle. Check the VIN with NHTSA or a dealer to confirm whether a particular car needs repair.
Investigations
0 NHTSA investigations on record
No investigations are on record as of Jul 2026. An empty record is not a clean bill of health.
Crash-test ratings
2023 Toyota COROLLA CROSS SUV FWD NHTSA source
- Overall
- Not rated
- Frontal
- Side
- Rollover
- Not rated
2023 Toyota COROLLA CROSS SUV AWD NHTSA source
- Overall
- Not rated
- Frontal
- Side
- Rollover
- Not rated
Fuel economy by trim
| Trim | Engine | Drivetrain | Transmission | City | Hwy | Combined |
|---|---|---|---|---|---|---|
| Corolla Cross | 2.0L 4-cyl | Front-Wheel Drive | Automatic (AV-S10) | 31 | 33 | 32 |
EPA laboratory estimates by trim and engine. Actual mileage varies with driving, weather, load, and maintenance. EPA source.
Before you buy
Useful next checks
Federal records tell you about patterns. These checks can tell you more about the specific car in front of you.
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Compare model years
"Fewest reports" and "most complained" describe raw NHTSA complaint totals, not vehicle reliability. The last few model years are left unlabelled because they have had less road time.
2023 Toyota Corolla Cross: frequently asked
What does the complaint record show for the 2023 Toyota Corolla Cross?
Owners filed 173 NHTSA complaints about the 2023 Toyota Corolla Cross — more complaints than 84% of comparable 2023 SUVs, so it sits toward the weaker end of its class. That's a signal, not a guarantee about any single car.
What are the most common problems on the 2023 Toyota Corolla Cross?
The most-reported problem areas are Steering (25% of complaints) and electrical system (24%).
How many recalls does the 2023 Toyota Corolla Cross have?
4 recalls have been issued that affect the 2023 Toyota Corolla Cross, covering components such as steering. Check the VIN with NHTSA and ask a dealer to confirm remedy eligibility; federal no-charge requirements have an age limit, though manufacturers may offer more coverage.
What gas mileage does the 2023 Toyota Corolla Cross get?
The EPA rates the 2023 Toyota Corolla Cross at 32 mpg combined.