Verdict
2020 Nissan Murano: Complaints, Recalls & Known Issues
What the public record actually says about the 2020 Nissan Murano — every figure below is a NHTSA or EPA number, not an opinion.
The read
Middle-of-the-pack complaint volume for wagon.
Owners filed 44 NHTSA complaints — fewer complaints than 57% of 2020 wagons. Unknown Or Other leads the reports (23%). 2 safety recall campaigns on record — check the VIN and remedy terms with a dealer.
Based on NHTSA complaint volume against 2020 wagons, not adjusted for how many were sold. It describes the model year, not the individual car you are looking at.
Complaints filed
44
Reports to NHTSA, 2020
Safety recalls
2
NHTSA campaigns on record
NHTSA crash test
Overall NCAP rating
Combined MPG
23
EPA estimate
Complaint volume vs. segment peers
Fewer complaints than 57% of 2020 wagons
The bar is this car's percentile among 2020 wagons by complaint volume — a full bar means the fewest complaints in its class. Not adjusted for sales.
Known issues
Unknown Or Other issues lead owner complaints (23% of 44 reports), followed by forward collision avoidance (18%).
+ 6 more component categories with fewer reports.
Share of all 44 NHTSA complaints for this model year, grouped by the component owners named. Bars are scaled to the largest category. Examples: ODI 11724628, ODI 11553966, ODI 11547459, ODI 11531068, ODI 11470854.
Recalls(2)
Open a recall to read what NHTSA says is wrong, what can happen, and how it gets fixed. Check the VIN and remedy eligibility with a dealer; federal no-charge requirements have an age limit, though a manufacturer may offer more coverage.
SteeringNov 2021 · 21V170000Details +Close −
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.
Risk: Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.
Remedy: Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC797.
Suspension · 21V402000Details +Close −
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Risk: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
A campaign can apply to this model year without being incomplete on a specific vehicle. Check the VIN with NHTSA or a dealer to confirm whether a particular car needs repair.
Investigations
0 NHTSA investigations on record
No investigations are on record as of Jul 2026. An empty record is not a clean bill of health.
Crash-test ratings
2020 Nissan Murano SUV FWD NHTSA source
- Overall
- Frontal
- Side
- Rollover
2020 Nissan Murano SUV AWD NHTSA source
- Overall
- Frontal
- Side
- Rollover
Fuel economy by trim
| Trim | Engine | Drivetrain | Transmission | City | Hwy | Combined |
|---|---|---|---|---|---|---|
| Murano FWD | 3.5L 6-cyl | Front-Wheel Drive | Automatic (AV-S7) | 20 | 28 | 23 |
| Murano AWD | 3.5L 6-cyl | All-Wheel Drive | Automatic (AV-S7) | 20 | 28 | 23 |
EPA laboratory estimates by trim and engine. Actual mileage varies with driving, weather, load, and maintenance. EPA source.
Before you buy
Useful next checks
Federal records tell you about patterns. These checks can tell you more about the specific car in front of you.
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Compare model years
"Fewest reports" and "most complained" describe raw NHTSA complaint totals, not vehicle reliability. The last few model years are left unlabelled because they have had less road time.
2020 Nissan Murano: frequently asked
What does the complaint record show for the 2020 Nissan Murano?
Owners filed 44 NHTSA complaints about the 2020 Nissan Murano — fewer complaints than 57% of comparable 2020 wagons, so it sits toward the stronger end of its class. That's a signal, not a guarantee about any single car.
What are the most common problems on the 2020 Nissan Murano?
The most-reported problem areas are Unknown Or Other (23% of complaints) and forward collision avoidance (18%).
How many recalls does the 2020 Nissan Murano have?
2 recalls have been issued that affect the 2020 Nissan Murano, covering components such as steering. Check the VIN with NHTSA and ask a dealer to confirm remedy eligibility; federal no-charge requirements have an age limit, though manufacturers may offer more coverage.
What gas mileage does the 2020 Nissan Murano get?
The EPA rates the 2020 Nissan Murano at 23 mpg combined.