2017 Mazda CX-5

The radio is uncontrollable by driver. The radio the self dial from Bluetooth. Even if not connected, the radio surprises this driver by playing the radio unexpectedly at the highest rate. Due to the buttons not working, driver cannot turn down the radio causing safety concerns for being scared and distracted. There are no warnings. Mazda is unwilling to assess without pay.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

There is a consistent issue with the “ghost touch“ and the electrical system so when you’re going down the road, the musical will change. The music will blast up or down randomly it’ll get stuck and it’s very distracting. It will hang up on people while you’re having a conversation through the car phone. This was a recall for Mazda 2014 through 2016 and they need to extend it because it was still happening with my 2017. This is my first experience with Mazda and it has not been a good one as far as this goes. I do a lot of driving and phone calls and music are very important and stuff randomly changing or getting stuck while you’re driving and then trying to fix it is very dangerous.

Reported

Jun 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

Infotainment system randomly makes its own selections. Turns volume up and down, changes settings, changes stations... etc. Anything that can be controlled on the screen is at risk of being randomly hijacked. Once, my drivers assist volume was unexpectedly turned to full blast and randomly shouted "navigation assistant will be at this volume. " I jumped so badly I actually could have crashed if I hadn't been at a light.

Reported

May 2026

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Mazda CX-5. While driving the vehicle, the engine overheat warning suddenly illuminated on the dashboard cluster panel. The contact pulled over immediately, restarted the engine, and coasted the vehicle to a local, independent mechanic shop. The independent mechanic diagnosed the issue as a blown head gasket. For a secondary inspection, the vehicle was transported to an authorized Mazda dealership. Dealership technicians determined that the engine cylinder was actually cracked and recommended a full engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 92,000.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

Last week, the airbag warning light illuminated on my dashboard. Please be aware that this marks the fourth occurrence of this issue. Each time I bring the vehicle to the dealership, they provide a different explanation, and I am required to cover the repair costs. I have been informed that the vehicles were manufactured with a defect, causing the wiring harness to corrode at the junction where the temperature sensor connects to the engine, which measures the coolant temperature. Additionally, on two occasions, I was told that the wire had disconnected from the airbag connector. During my most recent visit to the dealership on 5/21/26, I was informed that an item in my glove compartment had dislodged the wire from the passenger side airbag module. This situation is extremely concerning, as it suggests that the wire can easily fall out or become loose from the airbag, given that there is no barrier between the glove compartment and the airbag. It is important to note that this issue arises each time I start the vehicle while it is stationary, and this vehicle has never been involved in an accident nor have the airbags been deployed.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

My car only has 65k miles on it and the rear differential failed and needs to be replaced. I am seeing this posted online by many Mazda CX-5 owners well under the mileage this typically happenes but out of the warranty period. Mazda should start a recall or compensate owners for this. its never been in an accident simply a commuter car used around town

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

During a one-hour car ride, the front passenger side seat heater burned a hole through the seat, damaging my wife's skirt and leaving a hole in the upholstery. The overheating definitely originated within the seat. We immediately turned the seat heater off and have not used it since. It could have started a fire, which is very scary, or burned my wife, which is a serious safety risk. This issue has been mentioned by other Mazda owners, but I cannot find any recall reports. There were no warnings prior to the burning. The component is being taken to the dealership to be examined today.

Reported

Mar 2026

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

UNKNOWN The infotainment system started malfunctioning on its own. Changes channels on radio, goes into settings and makes changes. Calls phone numbers etc. Does it more in the cold weather

Reported

Jan 2026

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

The infotainment system suffers from ghost touching. It has gotten out of control even after a “recall” fix at the dealership. Without being touched the volume changes, the stations change, the presets change, the car makes calls to my contacts. I am often unable to control the screen as it turns the car to max volume while driving. It is extremely unsafe, distracting and alarming.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple Mazda vehicle years. Took to Delker Auto repairs. Is electrical problem. Stated that so far nothing wrong with components. Will have to hunt for. Mazda has known electrical issues. In addition, your file upload will not let me upload picture even though it's in correct format. I can send separately.

Reported

Dec 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

CX-5's infotainment system RANDOMLY, AND WITHOUT WARNING STARTS BEEPING AND CHANGING OPTIONS WHILE DRIVING, A VERY DISTRACTING EVENT. I TRIED TO SHUT THE SCREEN OFF BUT IT COMES BACK ON RANDOMLY AND CAUSES CONCERN AND DISTRACTION WHILE DRIVING, IT HAS BEEN HAPPENING FOR YEARS NOW AND OF WHAT I READ MAZDA WILL NOT CORRECT THE PROBLEM

Reported

Nov 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The infotainment system in my 2017 Mazda CX-5 exhibits dangerous behavior consistent with known defects described in the Mazda Infotainment Class Action Settlement (Case No. 8:21-cv-01355). The infotainment system and touchscreen repeatedly activate critical functions on its own (“ghost touches”), sometimes going black, changing critical settings, disengaging phone calls as well as unexpectedly activating phone calls, and navigation features engage or freeze unpredictably. These malfunctions distract from safe vehicle operation, requiring driver attention to manage the malfunctioning display. The vehicle’s display is integrated with backup camera, audio, and Bluetooth controls, so these repeated malfunctions cause safety concerns while driving. Mazda and the dealership have refused to repair the defect under the Limited Warranty Extension established in the settlement, incorrectly claiming the issue is unrelated to the CMU (connectivity master unit). However, these symptoms are identical to those described in Mazda’s internal service bulletins (CSP13 and TSB 09-022/17) and covered by the settlement. I believe Mazda is failing to properly address a continuing safety-related defect that impacts infotainment stability and driver concentration. These issues have occurred for years and are continuing nearly every time I operate the vehicle.

Reported

Nov 2025

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

Not an "incident" per se. Front passenger Seat Belt is difficult to clasp.

Reported

Oct 2025

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

Rear differential failed around 97,000 miles. We were three months past our certified pre-owned warranty. Total cost to repair was around $4400 after a discount on parts and labor through our Costco membership. Contacted Mazda to see if they’d be willing to provide any assistance to cover the repair, they declined. Service advisor told us that it was a catastrophic failure that we did not cause. We purchased this car in 2020 and have always had it serviced at the dealership and at no point did they bring it up as it being an issue. The rear differential should not fail.

Reported

Oct 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

Unknown

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

I purchased this vehicle on the 10th of September. BY the 12th I I noticed the infotainment system was doing its own thing without me touching anything. The next day it did the same thing I E.changing stations on its own,volume going up or down etc...

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

Unknown The infotainment system started malfunctioning on its own

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Mazda CX-5. The contact stated while the vehicle was parked, there was an abnormal sound coming from the rear of the vehicle. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.

Reported

Jul 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Mazda CX-5. The contact stated that the navigation was system rebooting and not connecting with the satellite. There were no warning lights illuminated. The vehicle was taken to the local dealer where the Firmware was updated. The vehicle was repaired, but another failure occurred. The contact stated that the navigation system was inoperable. There was a compass symbol being displayed. The mechanic informed the contact that the navigation sim card chip needed to be replaced. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 50,000.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

Rear differential began to leak. Mechanics (3) looked at the part and discovered play in both right and left side axles leading into rear differential along with loud clanking noises inside the differential itself. Seal areas on both sides of unit had extensive play. Diagnosed with worn gears inside rear differential. Vehicle is only 8 years old (bought brand new) and has 74,110 miles. Complaint filed with Mazda claiming that gears and rear differential should not have failed given the mileage. Mazda has advised me that the car was out of warranty (5yrs/60k mileage) that the repairs were not covered. They wanted me to drive my car to a local Mazda dealer but I declined since driving it may/would have caused more damage to differential. Advised them to have their mechanic go to my local repair facility where part was replaced and pick up the differential for verification. Research online has indicated other owners has suffered identical issues. Have not heard anything back from Mazda. Total cost to replace $3,993.49

Reported

Jun 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

My vehicle has had the "Ghost Touch" issue that has been reported on many Mazda vehicles and even had a recall for the 2014-2016 models since I got the car in 2018. Mazda has refused to do a recall or cover repairs even though it's still being reported as an issue on multiple different models of Mazda. This happens on a constant basis and just keeps getting worse. Here is the original recall notice from NHTSA: https://static.nhtsa.gov/odi/tsbs/2019/MC-10164268-0001.pdf

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

Infotainment system "touch" screen doesn't work and I experience "ghost" touching where it's as if someone is actually pressing the screen to toggle between the different functions, raise/lower the volume, etc., when my hands are no where near the screen. It's a very dangerous distraction when it happens while driving.

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Mazda CX-5. The contact stated that while driving 30 MPH, the air bag warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the air bag connector. The vehicle was repaired, but the failure reoccurred 9,000 miles later. The vehicle was taken back to the dealer, who again diagnosed a failure with the air bag connector. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 24,000.

Reported

Mar 2025

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

Rear differential failed at roughly 80,000 miles. Depending on failure, unexpected loss of traction or a locking up of the drivetrain could occur. We were lucky to catch it before then. Dealer confirmed issue with no clear cause. No warning lamps/messages/etc indicated that the part was failing. The only thing we noticed was increased highway noise, which could easily be ignored by someone who is not as aware of good/bad car noises.

Reported

Mar 2025

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

The rear camera dose not always display on the LCD screen, likely due to the ghosting issue with the infotainment system which randomly cuts in and out. This poses a safety hazard when backing up. Despite repeated complaints from other owners as well regarding the LCD screen, Mazda will not cover cost of replacing the LCD screen. I had a 2014 Mazda 3 for which there was a recall for the same issue and they covered it. So I don't understand why they won't do it for this vehicle. Being able to see what is behind the vehicle when backing up is a safety concern. I provided date of most recent occurrence, but this has happened multiple times before.

Reported

Feb 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

Car was making popping noise, got it checked out at mechanic. Said rear differential had metal in the oil.

Reported

Feb 2025

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

Touchscreen continues to change to different screens Ghost touch screen malfunction is know to dealer as prior year models have also had problems and recall was issued Dealer won’t cover cost of repair as it’s out of warranty This just started so I wouldn’t have known during warranty The dealer will repair for $750 which is not fair as it’s a known problem It is very distracting while driving and even if I turn the display off it will come back on

Reported

Feb 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

Coolant leak, caused engine failure

Reported

Dec 2024

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

The vehicle – display has a ghosting issue with the screen keeps on changing without me, touching the controls. It will switch from one function to another function independently, and sometimes the screen goes blank. This display was replaced under recall in 2020 and I’m starting to have similar problems now in 2024 for the last 10 months. When the screen goes blank, this compose a safety hazard.

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

Twice now, my 2017 Mazda CX-5 stalled on the highway with a check engine light popping up--both times was driving around 60-70mph for a couple of hours and had about a quarter tank of gas left. The first time, no code was found, but the second time, after a deeper diagnostic, the dealership found a P0192 code. After reading here and many other places online, based on the code and the car's behavior, it really sounds like the Denso low-pressure fuel pump is to blame; that's the source of the recall for 2018 and 2019 Mazda CX-5s experiencing this same issue [XXX] ). If the 2017 model also uses that fuel pump, why isn't it included in the recall? If this dangerous and erratic car behavior is due to a faulty part, it really should be covered by the recall. Shame on you, Mazda. Lives are at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

There is a known issue of "Ghost Touching" on the infotainment system on 2017-2020 Mazda's. The ghost touching causes the infotainment center to randomly self-select options on the screen, which is highly distracting. The following are experiences I've had while driving (sometimes going 70MPH on the interstate), where my infotainment center begins to make selections on it's own: Unpausing paused music Making random phone calls Opening text messages and selecting the reply button Flipping between screens continuously Ending phone calls This is extremely distracting and dangerous. Mazda is aware of this issue. I had my screen replaced in 2020, and replaced with another faulty screen that I now have to get replaced again.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

This car has an issue with 'ghost touches' on the infotainment screen. We had it replaced under warranty in January 2020, and the same issue is happening again. Searches online show this is a widespread problem and Mazda wants to charge $1,000 to fix it this time. It is a distraction, turns music on/off volume up/down and can cause dangerous unexpected distractions.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

Vehicle Infotainment Center - the touch screen will automatically select options and click options while driving, causing a distraction and most recently attempting to enable a child lock. It will do it while the car is both driving and while stopped. It will randomly do it on both the Radio Screen and the Navigation screen.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

The infotainment system has a known problem called "Ghost Touch". The screen will randomly change from am to fm radio, make phone calls on its own, change screen during navigation. Mazda knows of the issue with this model. This should be a recall as it can severely distract a person while driving. Mazda says this is not under warranty even though I have extended warranty and the millage is only 32,000. Please make this a recall before a serious accident occurs.

Reported

Jun 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

Cx 5 2017 mazda. Purchase at the mazda dealership in 2021. Car has been burning oil. At 2000mils my oil level on the dipstick is at the lowest mark. I have to add 1gt oil to bring the mark to the correct level.

Reported

May 2024

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

The sunroof exploded while driving on the interstate. The noise was terrifying and I didn't know what it was at first so I slid the sunroof cover open a little and glass started coming down. I pulled over the interstate (dangerous in addition to the glass) and the sunroof had exploded. I was not going under an overpass and no vehicles in front of me, nor did I hit anything that kicked up

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

The center screen started self selecting on its own, and randomly choosing options that included going into the setting for Adas system and turning stuff off and on.

Reported

Apr 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

Exact same issues as NHTSA Recall No.19V-272 -- Manufacturer Recall No. 3219D. -- Affected P/N: TK52-675XO B

Reported

Apr 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

My touch screen, has been acting up. While driving, the navigation system will automatically change prompts while driving. It will change to music, random dials, consistently change to random dials. I am unable to stop the dials from changing. I have read on the internet people are calling this "ghost touching". The volume will randomly go up high while driving. I am unable to control the volume or prompts. This is dangerous while on the road. I am unable to hear first responders while driving in traffic. This is a huge distraction. Many people I am reading are going through this with their Mazdas... This is costing us more than 3,000 or 4,000 to get fixed. I am unable to get this fixed for this price. I am unable to get a new car.

Reported

Apr 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

The sunroof exploded. Exploded. Sound was shocking. I did not know what it was. The sound of the outside from the sunroof clued me in. The "shade" underneath the sunroof was closed so I did not see it happen.

Reported

Apr 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

18-20 year same model and trim were recalled for fuel pump. Mine a 2017 has same symptoms died on highway going 75 almost life threatening. SEVERAL threads online with 2017 models are stating same case. I believe should be included in recall - very dangerous. Please please escalate so no one gets hurt on the highway!

Reported

Mar 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

While driving my driver airbag warning light started blinking. When I took it to the dealership to be inspected they said the sensor for the driver airbag is in the seat cushion and was not getting enough power for it to turn on, therefore if the light is blinking the airbag is disabled and I would need to replace the entire seat cushion to fix this issue. If the airbag is disabled then I could be seriously injured in the event of an accident when the airbag does not deploy.

Reported

Jan 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

The vehicle display registers false “phantom” touches, causing it to behave erratically. Mazda issued a service bulletin for 2014-2016 Mazda 3 models but this affects most Mazda models through at least 2020 including our 2017 CX-5. Mazda has not acknowledged this for other vehicles. My 2016 Mazda 3had the repair completed under a service bulletin. Unfortunately the dealer will charge a diagnostic fee for this vehicle. Mazda does offer a repair part for this issue, where they previously required complete CMU replacement, so they know it’s a problem. This results in sudden and random changes in volume, navigation, radio, etc with no intervention, causing a significant distraction and safety concern.

Reported

Jan 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

My car has been getting the P092 code with check engine light, it runs really rough, i have had many parts replaced at my expense when i know the model years 2018 and 2019 have been recalled, I am many others are having the same issues, is it going to take people dying on highways because their car just shuts off. My cat has been having the same issues reported in safety recall 19V497-6744. after googling around, I may have found an answer. Denso, who makes low pressure fuel pumps for a lot of different manufacturers, recalled several million of them a couple of years ago. They determined that there was a manufacturing defect that causes the pump impellers to crack and deform. Then they don't move enough gas to the front of the engine. I guess there is no pressure sensor between the tank and the high pressure fuel pump, so the problem isn't recognized by the car until the sensor in the fuel rail sees it. Several auto makers have issued recalls, including Mazda. But Mazda only went back as far as 2018. Toyota recalled cars as far back as 2013. There are now several lawsuits against various auto makers arguing that Denso knew about the problem in 2015, and the recalls should go further back in time. These two articles do a good job of covering the history of the problem:

Reported

Dec 2023

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

I have reported this same issue to NHTSA since 2021, and the issue persists to date. Other model years of Mazdas (2017, 2018) including my vehicle have been experiencing "ghost touch". This is an issue that Mazda addressed under a recall for the 2014-2016 models, however, has failed to extend. This poses as severe safety issue as the vehicle randomly increases the volume and will change settings that can either startle the driver and/or make visibility of the cluster impossible especially while driving at night. Please address this issue. There are numerous complaints with this specific year and model alone; but I am certain if searches were conducted on other models, the same issue will be found.

Reported

Dec 2023

Incident date

Jan 2021

Mileage

Not provided

Outcome flags

None reported

A low tire pressure indicator light warning /beep came on the display panel. Soon after, while driving on a busy street, the driver's side front tire suddenly went completely flat all the way to the rim, causing a safety issue.There was no nail or other foreign object in the tire, just very worn out tread. With only 28,346 miles, all four Yokohama Geolandar G 91A P225/65 R17 100H tires have worn tread with the two front tires the worst. I had the two front tires replaced with Advanta 225/65 R17 102H because I didn't want the same Yokohama Geolandar low quality tires. I didn't have at the time, and still don't have the funds to replace the two rear tires, even though the rear tires are losing pressure the same way, which I'm keeping watch on, as the indicator warning doesn't seem to alert me until it is at a critical level. I'm asking for a refund of the two front tires replaced and replacement of the two back tires.Thank-you

Reported

Nov 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

Sudden jerking started when driving on a 45miles/hour with vehicle stopping suddenly. The issue was diagnosed by the dealer to be a transmission related and was asked to replace with a new transmission. There was no prior warning.

Reported

Nov 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

I got my rear brakes replaced. Within a few days I noticed drag on each of the rear brakes would seize up at times causing excessive heat and a burning smell. When I took it into my local Mazda Service Center, I was told by the Service Manager and the Service Tech that this is a known issue with Mazda CX5s, that when the Mazda is not put into “maintenance mode” when replacing the rear brakes, it can cause damage to the parking brake motors and calipers. They said my vehicle was allegedly put into maintenance mode before brake service and that the issue can still happen even when the precautions are taken. Upon doing some brief online research I am finding that I am far from the first person to experience this unsafe defect. My safety and the safety of those on the road with me are at an extreme risk as my brakes could overheat and fail, causing a deadly accident. I believe this needs to be addressed by the manufacturer on all 2016/2017 CX5 models immediately as more and more are needing rear brake replacements, causing more and more risk on the roadways. Please hold Mazda accountable for this defect in their parking brake mechanism and require them to replace calipers and parking brake motors when performing rear brake replacements, and even better would be to recall all CX5 models to ensure a safe parking brake mechanism is on every vehicle Mazda sells. I was a huge fan of Mazda and planned to purchase more of their vehicles in my lifetime until this incident happened. I always service at authorized Mazda Service Centers to ensure I get expert level service and avoid mistakes or shortcuts being made.

Reported

Oct 2023

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

I'm deeply concerned about the safety issues with our 2017 Mazda CX-5's infotainment system, VIN [XXX] . This info system is a risk, especially when driving with our child. I believe that a recall for the info system should extend to our vehicle, as it poses a safety risk for all customers. This issue came to my attention when my husband was in Traverse City, MI, during the pandemic 2019-2020, no mazda dealerships there. Now that we've moved back to Hawaii in summer 2022, where there's a Mazda dealership, I had our car inspected. The dealership in Waipahu, Hawaii, informed me that I needed to replace the head unit for $1785 then as it is out of warranty. I find it unfair to bear this cost for a safety issue that isn't my responsibility, mazda said it’s out of their hands. Now the quote is at $2912.32 for the part and totals $3,283.06 with only a 12 month warranty on this new part. This limited 12 month coverage is ridiculous when I will be paying over $3000. The problem has worsened over time, becoming extremely dangerous for my family and everyone else on the road. The info system turns on by itself, doesn’t accept touch commands sometimes, operates on its own, making changes etc. even when not in use, blacks out the screen, then maxing out the volume, and repeatedly playing a loud automated voice “Navigation will be at this volume”. Alternatively, when backing up when this occurs it also dims the back up camera on the info system for the vehicle which is a huge safety concern. The only way to stop it is to turn the car off completely. This is extremely unsafe when I am driving. I've tried to mute or turn off the system while driving, but it quickly turns back on, creating a severe unsafe distraction. I'm concerned that I might face this issue eventually leading to a car accident. I shouldn't have to pay for a safety replacement when I believe this is Mazda's responsibility. This issue is a is a threat to everyone's safety on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Sep 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

This particular Mazda model has a ghost touch issue with the infotainment system. It will start selecting buttons on its own, which includes changing stations, randomly calling people, hanging up on people, dimming back up camera, changing different settings within the infotainment system. This is a major safety hazard as I have almost gotten in several accidents from this distraction. This has happened so many times that I cannot pinpoint one specific date. Mazda is aware of this because there is a service alert currently for this issue.

Reported

Sep 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Risk: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.