2015 Jeep Cherokee

The contact owns a 2015 Jeep Cherokee. The contact stated that after entering the vehicle, closing the door, and starting the vehicle, the passenger’s side rear-seat air bag unexpectedly deployed. The driver's side rear seat air bag deployed the following day. The air bag warning light was illuminated. There were no injuries reported. The local dealer was contacted and referred the contact to the insurance company for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a case was opened. The manufacturer confirmed that the vehicle was no longer covered under warranty. The insurance company was contacted and declined the claim. The failure mileage was approximately 280,000.

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

The light just came on

Reported

Jul 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

There has been multiple issues with the PTUs on these jeeps. Mine does not fall under the recall if there was one. I’m battling with the place I bought the jeep from for warranty and they are not covering it. I’ve talked to hundreds of people about it and they said this jeep should have been recalled for this PTU issue but it’s not. Not sure what to do or where to go from here.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

2 speed transaxle harsh/slam engagement. When vehicle is in normal drive mode transaxle will engage/disengage depending on input from driving conditions (turns, slippery roads, heavy throttle input). This engagement is so harsh the vehicle will jump and surge. Condition does not occur if transaxle is fully engaged under "sport, snow, mud, rock modes" where transaxle is always locked in. Vehicle does not show and fault code during this harsh engagement. Conditions are reproducible at will. Multiple recalls on this style transaxle unit for same style vehicle (why not all?).

Reported

May 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Jeep Cherokee. The contact stated that on multiple occasions, the brake pedal became inoperable and felt spongy while attempting to stop the vehicle. The contact also stated that the steering wheel became difficult to operate, and a crunching sound was heard while turning the steering wheel. Additionally, the contact stated that multiple incorrect warning messages illuminated on the instrument panel, including the Start/Stop warning message and a door open warning message. The contact stated that the failures began after the vehicle had been repaired under a tailgate recall. The vehicle was taken to another dealer. The vehicle was not diagnosed or repaired. The dealer advised the contact to return to the previous dealer for repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 118,600.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

Parking brake module went out and locked up the back end this has happened multiple times now while driving at different speeds!

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

I was driving and going around the roundabout and I got an error message service shifter & park, reverse, neutral, drive, and drive minus or negative which is the manual part all lit up. I took it to the dealer and they said it would have to be examined, but I went online and found out between 2014 and 2018 of these vehicles, this is something that happens frequently. I don’t understand why it’s not a recall.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

The car continues to have an issue with the same recalls that were priorly fixed but continued to happen after a few years. The last repair for this recall only lasted six months and I now need to replace the exact same parts again. The vehicle is completely faulty. The computer control valve for the transmission continues to fail. My vehicle will say service transmission, and then you cannot switch gears and becomes undrivable until you clear the codes or replace the parts.... again.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25E003000 (POWERTRAIN). The contact stated that while his wife was driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal and went into limp mode. Multiple warning lights were illuminated. In addition, the power steering seized. The contact's wife was able to cruise into a dealer. The vehicle was inspected and diagnosed that the power transfer unit (PTU) had failed. The contact was informed that the part was on a national backorder. The vehicle remained at the dealer unrepaired. The contact stated that the failure had occurred in the past and was repaired. The manufacturer was made aware of the failure and informed the contact that a request to expedite the part was submitted. The failure mileage was approximately 139,000.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

Vehicle is overheating, have had issues right after purchasing from carmax burbank and issues after the recall was worked on at van nuys jeep dealership.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving the vehicle the warning message "Service Four Wheel Drive" had displayed. The vehicle was taken to the local dealer who performed a software update but the warning light remailed illuminated. The contact retrieved the vehicle and later experienced transmission gear slippage and grinding. The cause of the failure was not determined. The manufacturer was not yet contacted. The failure mileage was 154,000.

Reported

May 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

I am writing to formally raise a concern regarding the Power Transfer Unit (PTU) on my Jeep Cherokee, which currently has approximately 123,000 miles and has been driven fewer than 10,000 miles per year. Despite what I would consider normal usage, the PTU appears to be failing—an issue I understand is not uncommon for this vehicle. I have been informed that replacement PTU units are currently on extended backorder, with dealerships reportedly facing a backlog of hundreds of pending repairs. This raises serious concerns, not only about parts availability but also about the apparent frequency of this failure. More importantly, I am concerned about the risk of continued operation while awaiting replacement. Based on my understanding, a failing PTU can place additional strain on the transmission and drivetrain, potentially leading to more extensive damage, overheating, or even sudden mechanical failure. Given that the part is unavailable for an extended period, I am left in a position where continued use of the vehicle may result in further costly damage and possible safety risks. I would appreciate clarification on the following: What steps can be taken to mitigate further damage while the PTU is on backorder? Whether there are any alternative repair options, including temporary solutions or access to remanufactured or used parts Whether any goodwill assistance, extended warranty consideration, or manufacturer support is available given the known issues and current supply constraints I rely on my vehicle for regular transportation and am concerned about both safety and the potential for escalating repair costs due to circumstances beyond my control. I would appreciate a prompt and thorough response outlining available options. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

The Vehicle suddenly stopped and I was unable to brake or steer the wheel while driving (loss of power/limp mode). I took it to a shop who ran a diagnostic and it came back as DTC code. I now had to tow it out of pocket to the nearest dealership.

Reported

Apr 2026

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

Car is in great shape, however, recently the Service AWD has popped up. brought it to the Reedman JEEP Dealership - they say its a bad PTU. Now I see a bunch of people have the bad PTU. Now I have a car in great shape minus the fact I won't be able to sell it or trade it in for full value and it cots thousands to fix.

Reported

Mar 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

Power Transfer Unit stopped working. Brakes locked up and car would not move. Is not drive-able at this time. Currently at a dealership awaiting part, of which there is NO ETA on. I was just entering a roundabout when the part failed, and I could have been hit as the vehicle fully stopped and could not be moved. There was a grinding noise and no warning prior of this part failing. The problem was confirmed by a local mechanic who recommended a Jeep Dealership to take care of the issue as the part may be under warranty. I am unsure of who inspected the part currently. This is my primary vehicle and the dealership will not "cover" a loaner car so I am stuck.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

Headlights cut out when it says low beam out and both headlights are new and work fine until it decides it doesn’t. Transmission is faulty in these cars.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

For several months I've received "Service 4WD" notifications in my car and I have noticed it has difficult getting up hills specifically if there is any snow/even rain. I brought it in for repair and was told it was the Transfer Case Assembly (PTU) which is a very common issue they've seen with these Jeeps. I told them to go ahead and order the part to fix it. About a week later the service person was told that Chrysler corporate would not release the part because it was or would soon be a recall and they will only release it to the dealers to handle the recall (I understand there are only about 100 of the part available at this moment). I called 2 dealers and it is not appearing as a recall (yet) for my Jeep so they said they could not do anything and gave me the corporate number. Corporate said to reach out here or talk to the dealership again. It is clear that this is an issue for many and should be a recall. At this point, I am just trying to get my car fixed and I can't even get the part because it is in this "almost" recall stage.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

After learning of the recall for the lift gate module because of water intrusions of multiple points. The wiring harness to the lift gate module was serverly corroded and had to be replaced. The original fix, without the corrosion on the harness, was the place a piece of plastic over the module. That recall and fix did nothing to address the issues of multiple points of water intrusions. From body seems, the seal around the hatch, and around the tail light(s). There is more than one harness, and more than one module in the tire well. The multiple water leaks, that can and have affected an electrical component the was deemed as being a potential to start a fire, and none of the others in there are. There needs to be a recall on the water leaks, from their poor design! I have saw first hand how badly the harness they HAD to replace, along with the lift gate module. Because of the very seriousness of the corrosion. Where they not only replaced both of them, but also had to relocate the lift gate module, because of the evidence of the amount on water that has been entering the cargo, and wheel well areas! À 11 year old vehicle, from the information I have read up on, many with this same production years are also having the issues of water intrusions! Hold them responsible, instead of letting them cut corners of just trying to put a umbrella over there recall! I don't have pictures now, or when I took it to the dealership originally for the recall. But I am willing to take pictures, as I'm still in the process of disassembly the interior to try and pin point all the water intrusions! The dealership I took it to for the recall work, said they are "not aware of any water intrusions on this vehicle". That's a big problem!!

Reported

Feb 2026

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Jeep Cherokee. The contact stated that after starting the vehicle, the check engine warning light remained illuminated. The message "4WD Low" was displayed, and there was a grinding sound coming from the front of the vehicle. The vehicle was towed to the local dealer to be diagnosed. The vehicle was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 150,000.

Reported

Feb 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Jeep Cherokee. The contact stated that while in a drive-thru line, the front driver's side window started smoking. The contact disconnected the wiring to the door. The vehicle was taken to O'Reilly, where it was diagnosed with an internal door electrical failure. The contact personally replaced the power window motor. The vehicle was repaired. The contact stated that the vehicle was experiencing hard shifts while driving. The check engine warning light was illuminated. The vehicle was previously taken to O'Reilly’s, where it was diagnosed that the failure was related to the alternator and low battery voltage. The alternator was taken to two technicians for testing, and the contact was informed that the alternator was in good condition. The vehicle was not repaired. Additionally, the contact stated that the ABS warning light was illuminated. The vehicle was recently taken to O'Reilly’s and AutoZone for diagnostic testing and the contact was provided fault codes for EVAP system leak detected, 1,2,3 Active Grille Shutter (AGS), throttle pedal position sensor switch A circuit high, System Voltage below and above Threshold, denied torque request signal, ECU configuration mismatch, ECU vehicle option mismatch, output speed sensor, input speed sensor/Correlation, fan 1 control circuit, throttle pedal position sensor switches D and B circuit low, and DTC U0402-00 for TCM immediate repair. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 72,000.

Reported

Feb 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

My daughter was driving her car in the middle of a busy intersection when the parking brake locked up causing her to come to an abrupt stop and almost cause an accident. A quick google search appears to indicate that this issue has already been under investigation by NHTSA for a period of time.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Jeep Cherokee. The contact stated that while attempting to open the liftgate, the liftgate failed to open. The contact stated that during inclement weather, water was entering the cabin of the vehicle, causing mold to develop inside the vehicle. Neither an independent mechanic nor a dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V338000 (ELECTRICAL SYSTEM, STRUCTURE); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 130,000.

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

Check engine light on and coastal transmission in Toms River New Jersey inspected car and said transmission is not working properly and could cause a sudden stop. Cost would be $4,000 to rebuild it. [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

My transmission failed and was not connecting with the driver train any more. The Jeep only has 112k miles on it. This recall mentions the transmission teeth being broken/wore down and creating an issue. NHTSA Campaign #:: 20V343000 I never got anything about this recall. My cost to replace the transmission was $4700.

Reported

Jan 2026

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

I’m submitting a complaint regarding a Power Transfer Unit (PTU) failure on my Jeep (VIN: [XXX] ), which affects the drivetrain and vehicle propulsion. On 11/26/2025, my vehicle was evaluated by Ourisman Chrysler Dodge Jeep Ram of Bowie after dashboard warnings “Service 4WD” and “Service Shifter” appeared. The dealership diagnosed a PTU failure, provided a $3,835 estimate, and stated the required part is on national backorder with no availability date. The dealership also stated that if/when the part does become available, it is limited and can only order one part each month. Due to this failure, the vehicle may lose partial or complete drivetrain power while driving, potentially rendering it inoperable or impairing control, creating a safety risk, especially at highway speeds. Because the replacement part is unavailable with no foreseeable availability date for any customer experiencing this issue, the vehicle cannot be repaired at this time. This leaves me to operate a vehicle with a known drivetrain defect or remove it from service indefinitely, leaving me without transportation. Following my visit, I located a Jeep PTU warranty extension letter covering failures for 8 years/150,000 miles, confirming manufacturer awareness. No safety recall has been issued, as confirmed on [XXX] . The PTU failure was inspected and confirmed by the dealership. The manufacturer has not performed a physical inspection. I contacted Jeep Case Management regarding warranty coverage and next steps; despite providing documentation, Jeep has not offered a repair solution or timeline. I was advised my case could not remain open unless the vehicle was left at the dealership indefinitely, which is not feasible. I'm submitting this complaint so NHTSA is aware of this PTU issue, warranty coverage without available repair parts, and absence of a recall. The vehicle can be inspected by NHTSA upon request. I'm available to provide documentation and can be contacted via email. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jan 2026

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

Unknown

Reported

Dec 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

The car has been suddenly lurching backward and forward in traffic/ while driving, moving forward and backwards unexpectantly and not accelerating at an expected rate, causing other vehicles almost to hit me about 4 times within 1 week starting last week around 12/8/25, because my vehicle is not moving at the expected rate during yielding, changing lanes, etc. I took it to the shop and reported this issue, and they informed me that this vehicle has serious oil leaks and multiple parts that have failed involving the oil filter housing, engine valve cover, engine intake manifold gasket, etc. I have attached a list of parts that have failed in this vehicle from the repair shop for your records and can make available the parts upon request. My repair shop has told me that they have had to repair MULTIPLE other cars of this make and model for the same reason/ failed parts across multiple years up to until about 2021, but that the company repaired it on more current models, which clearly indicates that this is a KNOWN issue for prior models. This company has an obligation to protect its customers and conduct a full recall on prior models to correct this issue, in order to prevent serious injury or death of the public! I trust you will investigate this matter thoroughly.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

My Jeep is disabled due to a drivetrain failure covered under Jeep’s XJ1 Warranty Extension. The required part is on extended backorder (weeks) and Jeep is unable to provide a remedy or transportation while the vehicle is inoperable. This results in a safety hazard and unreasonable delay of repair. Power Transfer Unit (PTU) failure under warranty extension XJ1. Vehicle is disabled and cannot be safely driven. Jeep is unable to provide the part required for repair, resulting in an unreasonable delay of remedy.

Reported

Dec 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The PTU spline issues already recalled on 2017-2019 year Jeep Cherokee and other Stellantis vehicles, is affecting my 2015 Jeep Cherokee. See NHTSA Campain Numbers 25V011000, 23V302000, 20V343000.

Reported

Dec 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

4wd overheating. Owned this Jeep for 8 years and had it in multiple (5x plus) times for service 4wd code. 2 different dealerships cannot fix the issue. Now they are telling me just drive it and not worry about it or trade it in. It smells hot and something burning. I have the life time max care warranty on it. The codes I get are the 4wd is unavailable overheated and service 4wd. They have replaced multiple parts and still not working. I will be just sitting idle and it comes on.

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

Why does a service shifter notes appear on the dashboard of my 2015 Jeep Cherokee latitude? Thank you

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

My Jeep has been returned to the Dealership I purchased it from now for the 3rd time to have the Rear Differential completely replaced. The first time, because the Rear Differential axle seal was leaking. The 2nd time, the rear differential had another axle seal leak. This is now my 3rd time where I have dropped off my Jeep because of a noise coming out of the Read Differential, and the Dealer states it needs to be replaced, with under 1 year from the previous replacement. My Jeep has been sitting in the Dealership since Oct. 17 and the dealer is saying that Stallantis has over 400 of these rear differentials on back order. On Friday November 14, will be 5 weeks and now I cannot get my Jeep back, because the Dealership is saying the manufacturer has no estimate for when a new Rear Differential will be available. This has been a major defect since I purchased the vehicle as well as other Jeep owners saying the same thing. Now my dealership cannot release my Jeep, due to the mechanical breakdown, and I may never get my Jeep back due to Stallantis not manufacturer the parts fast enough for dealers to make the necessary repairs. I need someone's help!

Reported

Nov 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at 61 MPH and accelerating, the vehicle stalled twice. The contact stated that the cabin was filled with smoke. The contact was able to pull over and open the hood and noticed the smoke near the engine. After 4 minutes, the smoke dissipated. The vehicle would be towed later. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 162,000.

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

Vehicle stopped moving forward as I was driving without warning and would not shift into any gear, not even neutral, pressing the accelerator was not responding. If I had been in high rate of speed road traffic, this sudden loss of forward motion could have been catastrophic. The vehicle was towed to the same dealer that performed the recall repair that was supposed to prevent this incident from occurring, results are attached. There were no warning lights or signs of an impending problem. The car has been towed back to my driveway.

Reported

Nov 2025

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Jeep Cherokee. The contact received notifications of NHTSA Campaign Numbers: 20V343000 (Power Train) and 23V338000 (Electrical System, Structure). The contact stated that while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was unsure if any warning lights were illuminated. The contact pulled over to the side of the road and turned off the vehicle, and Jeep Roadside Assistance was contacted. The vehicle was towed to the dealer, and the vehicle was repaired. The contact stated that on a separate occasion, the parking brake failed to disengage. The contact left the vehicle parked. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that on a separate occasion, the liftgate opened independently. Due to the failure, water entered the vehicle during a rainstorm. The contact stated that the liftgate failure persisted. The contact stated that there was mold on the seats, ceiling, dashboard, compartment area in the rear of the vehicle, and the spare tire location. The vehicle was taken to the dealer. The dealer refused to inspect or repair the vehicle due to safety concerns for their employees. The vehicle remained at the dealer unrepaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.

Reported

Oct 2025

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

Check engine light on 2015 Jeep Cherokee Sport turned on, vehicle "went limp". Pulled over, turned car off, waited, turned car back on. Happened again taking car to dealership. The dealership said "code for trans range sensor p1726. reset trans and test drove. code did not come back". Same thing happened again a week later. Took it to Firestone, code was "TCM P1726-00 Transmission Manage Sensor "C" circuit High. They said it sounded like the Recall Number 16V529000/S55. I took it back to the dealership, they said the recall, despite being for a 2015 Jeep Cherokee didn't apply and noted "Same code P1726 set in TCM. Going to need range sensor and TCM replaced."

Reported

Oct 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Electric parking brake light keeps coming on also the shifters light comes on a lot as well

Reported

Oct 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

2015 Jeep Cherokees is not functioning and I'm getting flashing parking brake light. There is water corrosion, which can cause the brake to activate unexpectedly. I did not have any spills in the cargo area of my vehicle. I believe it is from water coming into the wheel well. I took the car to the dealership and they claimed it would cost me $5000 to replace not only the Parking Brake module, but the whole connection to the body harness. I currently do not have a parking brake. I am aware there is a known Service Report for this issue.

Reported

Oct 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The vehicle suddenly started showing parking brake, traction, ABS, and check engine lights after being started. Earlier in the day, I had also started the vehicle but cancelled the errands and returned to start it later when the dashboard and warning lights came on. Putting it in reverse, the steering was stiff as if in neutral. Never left the driveway as I wasn't taking a chance in steering or braking. The battery is less than a year old. This is the second time this has happened.

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

Vehicle was driving and working just as it should, up until two mornings ago, I start the jeep, shifted into gear and it got stuck in neutral. Service parking brake came on, traction control claims to be on even after pushing the button a couple different times to try and disengage it, odometer flashes when car is fully on(not in acc mode), check engine light is on. Battery was recently replaced and is good so it’s not the battery. Jeep still starts, but is still stuck in neutral as of yesterday morning(9-23-2025).

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

My 2015 Jeep Cherokee Vin [XXX] threw a code on the ptu.I saw that it had a extended warranty on the car. When i took it to the dealer they informed me that car was imported to canda when bought. The car was brought back to United States work was done on the powertrain twice while the car was in Us and extended warranty was then issued for the ptu.The dealer told me the car was pending a recall as of yet the vin was not issued for recall. When i contacted Chrysler they informed that since the car was imported to Canada that warranty was voided. If possible to know if my car is coming up on recall list. Or if i can get further assistance in this issues i never know that a car can get imported to Canada then back to Us would have these issues. I was not informed by the dealer that i bought the auto from that the car was imported from Canada i never know that it would be an issues on this matter I wouldn't have bought the car had i known this issues i would be facing .Any help or guidance in this matter would be appreciated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4WD” warning light was illuminated. In addition, the “Service 4WD” warning light was flashing on and off. The vehicle was taken to an independent mechanic, where it was diagnosed with a power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was then taken to the dealer, where it was diagnosed with a power transfer unit failure. The contact was informed that because the connection point was worn, the power transfer unit needed to be replaced. The contact referenced an unknown recall which had a similar failure description; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000.

Reported

Sep 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

Was involved in a frontal collision. Front end was crushed to include the radiator. None of the airbags deployed.

Reported

Sep 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

Crash

Service shifter warning came on while driving, had to put the vehicle back into automatic mode since manual shifting (paddle shifting) stopped working.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

UNKNOWN - The "Service 4WD" and "Service Parking Brake" warning lights are on. My mechanic said that the PTU needs to be replaced and that this is a known issue with this model. It should be a recall item.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

UNKNOWN - The "Service 4WD" and "Service Parking Brake" warning lights are on. The mechanic said that the PTU needs to be replaced and that this is a known issue with this model. That part is on backorder because the issue evidently is very common with this model. It should be a recall item.

Reported

Aug 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Jeep Cherokee. The contact stated that upon starting the vehicle, the message "4-WD Service Needed" was displayed. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the PTU was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 82,000.

Reported

Aug 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

Since acquiring my vehicle, I have had to replace the flex pipe three times. I have experienced recurrent issues with the exhaust system, requiring multiple repairs to address the same problem, which has resulted in ongoing frustration and inconvenience.

Reported

Jul 2025

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

Continual problems with Power train led to replacement of the Power Transfer Unit at 94,910 miles [ under warranty ] The vehicle is not usable when the PTU fails. The vehicle will slam into gear hard, or fail to move for a few seconds when trying to take off from a stop sign and then slam into gear. Very dangerous when pulling into traffic. Now after experiencing the same erratic behavior at 123000 miles , i took the jeep back to the same dealer only to find the Power transfer unit again must be replaced. The replacement only lasted about 28,000 miles. I am retired, this jeep has not been abused nor driven off road. This could cause an accident or strand me somewhere making me afraid to drive it. This problem seems to occur often with this model and also has reduced the value of this vehicle .

Reported

Jul 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at various speeds and depressing the accelerator pedal, the Electronic Throttle Control warning light illuminated on several occasions. The vehicle was taken to the dealer to be diagnosed, but the cause of the failure could not be determined. The contact stated while driving approximately 35 MPH off an exit ramp, the accelerator pedal was depressed and the RPMs increased, but the vehicle failed to accelerate. The contact stated that the failure had mainly occurred while driving between 2nd and 3rd gear, and between 1st and 2nd gear. The dealer was contacted, and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Reported

Jul 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.

Risk: A fire while parked or driving can increase the risk of injury.

Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.

Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.

Risk: A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.

Remedy: FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.

Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.

Risk: If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.

Remedy: Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.

Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.

Risk: Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.

Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.

Risk: A short circuit in the module increases the risk of a fire.

Remedy: Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.

Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.

Risk: If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.

Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.

Risk: A short circuit in the liftgate control module may result in a fire.

Remedy: Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.

Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.

Risk: Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.

Remedy: Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.

Chrysler (FCA US LLC) is recalling certain model year 2015 Jeep Cherokee vehicles manufactured October 1, 2014, to June 18, 2015. The affected vehicles may have a misrouted air conditioning suction/discharge hose.

Risk: If the line is misrouted, it may contact the exhaust manifold, increasing the risk of a vehicle fire.

Remedy: Chrysler will notify owners, and dealers will inspect the routing of the air conditioning hose. Any hose that is misrouted will be replaced and installed correctly. This work will be performed free of charge. The recall began on November 23, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R57.

Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Risk: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.