2016 Infiniti Q50

My 2016 Q50 was driving strangely, but no indicator light came on the dashboard. I took the vehicle to the dealer where I purchased it and was told that the engine is dying. No other information was given to me. I called the service advisor asking what in particular was wrong with my car, but he said he wasn't sure. I took issue with the fact that my engine died, and no warning lights what-so-ever showed on the dash. I would only take my car to the dealer for repairs, maintenance and oil changes. I also learned that cars should not go beyond 3,000 miles for an oil change, but for some reason Infiniti oil changes were 10,000 miles in between. I believe this could be a reason the engine died...there was never an oil change indicator light illuminated as well. I feel that Infiniti is responsible for an engine dying on a vehicle with less than 100,000 miles on it.

Reported

Jul 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

Something happened to cause power loss. I checked the recalls and work that was supposed to be performed but didn’t get done like it was supposed to. I need to have it checked now asap! I see 2 engine replacements and also the turbos and 2 of the catalytic converters. The last 2 need replacing as well or it’s not going to be right.

Reported

Jun 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

Had 2 new tires installed on the rear of the car and they both busted at the seam. Shredded the tires and damaged 4 wheels.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

OUTPUT SPEED SENSOR on 2016 INFINITI Q50t - Took vehicle in for oil and filter change 2 days ago. I drove the car about 40 miles, without incident. Went back to same place for state inspection yesterday. I drove about 2 miles from the inspection place and park in shopping lot. Went in business to shop for about 30 minutes. Returned to vehicle and drove about 100 yards through the parking lot. The car appeared to lose power and made a jerking movement as if it didn't want to go. I drove out onto a very busy street and we were almost rear ended by other traffic. I pulled up in another parking lot to assess the problem. I could not determine what was causing the car not to pick up speed. I drove to an AutoZone: battery checked out at 90 percent good; no electrical problems noted either. I drove off about 1 block from AutoZone: the CEL came on for the first time. I went back to the AutoZone to get them to check it out. The diagnosis code is P0720: vehicle speed sensor. I went back to the inspection shop the next day and I was told the same code. I took the vehicle to the dealership and I was told that I need to replace the whole transmission. I purchased the vehicle about 8-1/2 years ago; garage kept; only put 60k miles on car since purchase. Car has approx. 108k miles now. This is not only a problem with 2014 -2015. When I purchased the car in 2018, I feel like the dealership should have informed me that this was a problem with Q50s. This is not just an issue with previous years; this is a problem with 2016 as well. This vehicle is very clean/outstanding: no accidents, no body damage, immaculate leather seats, no repairs in 8-1/2 years and all of a sudden this fault code comes up with no previous indication that the transmission was not working properly. There needs to be a RECALL for this vehicle due to this common issue.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

The vehicle experienced a failure while driving, producing heavy smoke and requiring the car to be stopped immediately. The “Low Oil Pressure – Stop Vehicle” warning light illuminated on 2/19/2026. The vehicle was subsequently taken to an Infiniti dealership for inspection. Upon evaluation, the dealer determined that both turbochargers have failed and are leaking oil. The turbochargers are covered under an existing warranty extension; however, the engine has failed also. The vehicle experienced a catastrophic engine failure at approximately 50,230 miles, after which both the engine and turbochargers were replaced under warranty with the cause listed as undetermined. Both the original and replacement engines have now failed in the same manner, with turbochargers leaking oil and producing visible smoke, indicating a likely recurring defect or unresolved underlying issue. The replacement engine failed after only 40,000 miles, further raising reliability concerns. Infiniti quality actions (P4A05 and P4A06) identify turbocharger oil leakage as a known issue, aligning with the current failure. The dealership has confirmed the turbochargers are leaking oil but will only replace them if a full engine replacement is authorized by me at a cost of $15,556.49.

Reported

Apr 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

* the passenger airbag light came on July 2025. I was not in a accident the light just came on. * 7/29/2025 I took my car in for service at Infinity of Las Vegas (the only Infinity dealership in Las Vegas) I asked to check why the airbag light was on. I was told the occupant sensor unit was abnormal. Sensor and module internally shorted out. Recommend to replace passenger front seat frame assembly (only available as a 1 piece both sensor and module internally shorted seat frame Assy). @ $ 8678.76. Because it’s a different seat from the original seat, I would have to also replace the seat belt. @ 116.87. * It is not recommended to drive a car with the air bag light on. This car is my only source of transportation. * on August 4, 2025 I took my car to Auto Dynamic Services and they suggested initial repair was to replace the Occupant Detection Module. The part was ordered from Nissan, when they received the part it was an updated part design which was slightly larger with more pins than the original part and could not be used on my car. They reordered the part from another Nissan retailer ensuring it matched the original part for my car. Now it’s Aug. 27th, 2025. Auto Dynamic received the correct replacement module. Unfortunately the part was replaced and the airbag light came on again. They also stated the seat would have to be replaced in order for the airbag light to go off. For around the same price. It cost me 1800.00 to find this out. * I do not have money to resolve this issue especially if the driver airbag errors next, I am fearful of the unknown driving around with the airbag light on. If in an accident possibly not being covered because I was driving with a know issue. Or the bags just deploying randomly. * On [XXX] I traded a perfect running car in, I did not receive much on the trade as the airbag light is on. I can drive safely and register the car when required * it looks like there was a recall but the Q50 2.0 turbo was not included. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Sep 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

I’m reporting a safety issue with my 2016 Infiniti Q50. Last Friday [XXX], my the car wouldn’t crank and there was minimal dashboard power, but the engine wouldn’t start. After receiving a jump, I had the battery replaced assuming it was the issue. However, six days later, while driving, the vehicle suddenly lost all electrical power mid-drive with no warning or dashboard alerts. The engine shut off, the brake pedal became stiff, and I was unable to use any power-operated functions, such as rolling down the windows (98 degree day in Texas) or opening the trunk, which contained my emergency tools. A police officer had to assist and the vehicle was towed. Upon inspection, the issue was traced to corroded battery terminal cables, which were blocking the signal from the new battery and causing the full shutdown. This is a serious safety concern as complete power failure while driving, with no warning, and no manual trunk release for emergencies, could place drivers at significant risk. I’m submitting this for review and potential recall consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

Then engine light came on. And the vehicle decline in power. It moves very slow.

Reported

Apr 2025

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

The engine check light came. I also received a letter from infinti for recall. The power of the vehicle declined.

Reported

Apr 2025

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

Engine manufactured with porous block causing coolant to mix with oil resulting in bearing failure. Vehicle has less than 60k miles and I have seen numerous reports on Infiniti Q50/Q60 forums with people having the exact same issue. Some vehicles have had multiple engine replacements. Vehicle out of warranty due to age. Have not been able to drive vehicle for over a year and was told I should report issue to the government since Infiniti has not stepped up and done a voluntary recall.

Reported

Jan 2025

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

Passenger seat light remain on for 4 months the went away. Then the airbag light came on. Took it to Infiniti of Tampa where they supposedly done diagnostics. They cause additional lights to appear on my dashboard to include the steering hard to turn. When I purchased the vehicle in October 2016 I was unaware of any recalls. I found out about a month ago there approximately four recalls for 2016 Infiniti Q50.

Reported

Jan 2025

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

The hood of my vehicle is raised on the upper right side. It was a small opening but now it has gotten bigger. I'm afraid that the entire hood may come off at a high speed. I also have rust spots on the top of my car close to the sunroof. I use Infiniti of the Palm Beaches for all of my services and have reported both concerns and was told it was normal wear and tear. I have owned many cars and never had the problems that I've had with a vehicle.

Reported

Dec 2024

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

The car has only 50,000 miles and the valve body of the car just burnt out. I’ve done all the mandatory/ recommended maintenance and with the history of the brand I expected better quality of their product. Would greatly appreciate the accountability on this issue and some effort to fix this for the population.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Infiniti Q50. The contact stated upon attempting to drive from a complete stop, the vehicle failed to respond. The contact stated that upon attempting to drive the vehicle 30 minutes later, the vehicle responded as needed. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the vehicle was diagnosed that the valve body had failed. The mechanic determined that the valve body and the entire transmission needed to be replaced. The vehicle was not repaired. An unknown dealer was notified of the failure and charged a fee for the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 77,636. The VIN was not available.

Reported

Jun 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

My vehicle has been having issues for several months now. I have taken it to Nissan, an auto shop, and Infiniti and no one has been able to find out what’s wrong with it, why it stalls to start on a cold start. Infiniti has had my car for a month now because they believe it’s the fuel pressure sensor and they are waiting on the part, for which they have no estimated time of arrival, but they are not sure is that is what is wrong with the car.

Reported

Feb 2024

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

Internal engine mechanical issues, infiniti of bridgewater diagnosis. The engine cut off midway while driving on the highway. Vehicle received an engine replacement 1-2 years ago from Infiniti of edison (ray catena) who were shut down after the replacement. There was absolutely no warnings or problems before hand.

Reported

Dec 2023

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Infiniti Q50. The contact stated while driving 35 MPH, the accelerator pedal was depressed, and the vehicle failed to accelerate and stalled. The contact stated that the vehicle was consuming an excessive amount of fuel even when the vehicle was driven a short distance. The contact stated that the rear driver’s and passenger’s side door latches were inoperable and failed to securely lock. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

Reported

Nov 2023

Incident date

Feb 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Infiniti Q50. The contact stated that the vehicle was taken to the dealer for an oil change. The contact stated while driving to the residence, the RPMs and the speedometer were intermittently dim, and the daytime running lights were intermittently inoperable. Additionally, the contact stated that the front passenger's side seat belt light indicated that the seat belt was not buckled even though the front passenger’s seat was unoccupied. The contact stated that upon buckling the front passenger's side seat belt, the seat belt warning light turned off. The vehicle was taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000.

Reported

Oct 2023

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

Airbag sensor light stays on instrument panel due to an issue with passenger airbag sensor under passenger seat.

Reported

Jun 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Infiniti Q50. The contact stated that while the vehicle was parked, the air bag warning light illuminated. The contact related the failure to NHTSA Campaign Number: 16V244000 (Air Bags). The vehicle was taken to the dealer, and the contact was informed that the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 169,000.

Reported

Jun 2023

Incident date

May 2023

Mileage

Not provided

Outcome flags

None reported

this car is being sold at nice car inc and they have erased codes from car air bags wont deploy if and accident occurs 1 turbo on car doesnt work and the car smokes runs hot the and will shut off or wont Accelerate over 10 miles per hr I was not aware of this until after purchase and i had car checked out that is dangerous and hazardous they also have called using my name pretending to be me and made false insurance claims the car… I could only upload so much but a certified mechanic stated they deleted codes from vehicle and its not listed on carfax they give. They are endangering lives of Americans and scamming insurance companies because the car doesnt have safety features that should work

Reported

Sep 2022

Incident date

Apr 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns the 2016 Infiniti Q50. The contact stated that while driving approximately 40 MPH, the vehicle would shake and decelerate independently. The check engine warning light was illuminated on the instrument panel. The contact diagnosed the failure as a stuck open fuel injector. Additionally, there was a fuel odor present. The vehicle was repaired by the contact. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.

Reported

Apr 2022

Incident date

Mar 2022

Mileage

Not provided

Outcome flags

None reported

On 12/11/21 my vehicle had limited turning (left or right) capability. The vehicle has < than 23K miles, was purchased at Bommarito Infiniti, and has been serviced at the same dealership since I purchased it. I bought the vehicle new and drove it over the last 5 years as a back-up vehicle to a Chevy Cruze (w/greater than 180K miles on it and no faulty parts). I did not purchase the extended warranty because it was supposedly a reliable vehicle, based on my prior history/ownership of a 2006 G50. I made timely payments for 5 years, performed all of the required maintenance, and took my car in for all of the Infiniti “recalls.” After the ability to turn failed, I took the vehicle to Bommarito Infiniti for a diagnostic and routine oil change. The steering diagnostic found 3 leaks on the steering rack and pinion., (no oil was visible on the ground). I did not have any warning lights for low steering fluid or service required indicators, but the dealership stated the power steering fluid was low. I contacted Infiniti Consumer Affairs department for review of the faulty part, considering that I had less than 23k miles on the vehicle. Stewart at Infiniti Consumer Affairs stated that the claim for repair assistance was denied due to the vehicle being out of warranty and the "lack of service history" with Bommarito Infiniti. When I questioned him about defining/explaining what he meant by the lack of history, he could not explain his statement. He placed me on hold, and then returned only to reiterate his previous statement. I then informed him and verified with the dealership that I did not deny any required repair or service that was recommended/required. The dealership also stated that the rack and pinion that was installed on my Q50 had to be a faulty part because this is the 1st time that a 2016 Q50 with less than 36k miles has ever needed this part replaced. This is a safety issue and a crash waiting to happen!

Reported

Dec 2021

Incident date

Dec 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Infiniti Q50. The contact stated that while driving at various speeds, the center display control unit would glitch inadvertently and constantly restart, which led to the rearview camera and GPS failure. The vehicle was taken to the dealer who diagnosed that the display control unit failed and needed to be replaced. The contact stated that the center display control unit had completely failed. The contact referenced NHTSA Campaign Number: 21V599000 (Back Over Prevention). The manufacturer was notified of the failure and advised the contact that they could not assist as the vehicle was out of warranty. The vehicle was not repaired. The approximate failure mileage was 52,000.

Reported

Dec 2021

Incident date

Jun 2020

Mileage

Not provided

Outcome flags

None reported

SEAT SENSOR PROBLEM ON PASSENGER SIDE, SEAT BELT LIGHT ON WITHOUT PERSON SEAT IN, FIX MANY TIME STILL COME BACK.

Reported

Aug 2021

Incident date

Jun 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 Infiniti Q50. The contact stated while driving at various speeds, the vehicle jerked before stalling. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the engine was faulty. After replacing the engine, the failure persisted. The contact stated that the vehicle was repaired several times before the engine was replaced. The manufacturer was not yet notified of the failure. The approximate failure mileage was 60,000.

Reported

Jun 2021

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

CHASSIS CONTROL SYSTEM ERROR MESSAGE COMES UP. NORMAL DRIVING. PARKED AND NEXT DAY ERROR MESSAGE DISPLAYS. DRIVING NOT YET AFFECTED. DEALERSHIP SAYS THEY KNOW OF ERROR MESSAGE.

Reported

Dec 2020

Incident date

Dec 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2016 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE STEERING WHEEL TURNED TO THE LEFT INDEPENDENTLY, CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE CONTACT REGAINED CONTROL OF THE VEHICLE PRIOR TO THE ENGINE FAILURE WARNING LIGHT BEING ILLUMINATED. THE VEHICLE WAS TAKEN TO INFINITI OF ONTARIO LOCATED AT 2192 INLAND EMPIRE BLVD, ONTARIO, CA 91764, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CIRCUIT BOARD FOR THE STEERING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,694. *LN*JB

Reported

Jun 2020

Incident date

May 2020

Mileage

Not provided

Outcome flags

None reported

BRIDGESTONE POTENZA RE97AS TIRES ARE DELAMINATING AND PEELING AWAY IN STRIPS AND AREAS THAT APPEAR TO BE AIR POCKETS ARE BEING EXPOSED AND OPENED UP AS THE TREAD WEARS. DOT EJ UP CCM1516. TIRES HAVE APPROXIMATELY 25K MILES ON THEM AND ALWAYS WERE UNDER NORMAL DRIVING CONDITIONS, FLORIDA ONLY CAR.

Reported

Jun 2019

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

WHILE ACCELERATING, THE DRIVER SWITCHED THE VEHICLE FROM MANUAL SHIFT MODE TO AUTOMATIC. THE DRIVER NOTED A SIGNIFICANT INCREASE IN MEASURED RPM VIA THE TACHOMETER AS IF THE VEHICLE "JUMPED INTO A LOWER GEAR OR FAILED TO FIND A GEAR." THE DRIVER NOTED THAT THE REAR TIRES LOST TRACTION, CAUSING THE CAR TO TURN TOWARDS THE LEFT. SHORTLY AFTER, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED. *DT CONSUMER STATED HE WAS TURNING INTO THE ENTRANCE RAMP WHEN THE VEHICLE FISH TAILED CAUSING IT TO FLIP. *JB

Reported

Sep 2018

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

Crash 1 injuries

VEHICLE WAS STOPPED AT THE RED LIGHT. THIS VEHICLE HAS A STOP-START SYSTEM. WHEN I PUT MY FOOT OFF THE BRAKE, I SHOWED SYSTEM FAILURE AND DID NOT START THE ENGINE. I BROUGHT THIS TO INIFITNI DEALER, THERE WAS THE SAME RECALL ON DIFFERENT VIN. THEY COULD NOT DO ANYTHING ABOUT THIS SAFETY CONCERN.

Reported

May 2018

Incident date

May 2018

Mileage

Not provided

Outcome flags

None reported

MY INFINITI Q50 WILL, AT RANDOM, HEAVILY PULL AND SHIFT ACROSS MULTIPLE LANES OF TRAFFIC. THE PULLING IS WORSE DURING ACCELERATION AND HAS HAD AT LEAST THREE ALIGNMENTS IN 2018 IN ATTEMPT TO CORRECT THE ISSUE. INFINITI HAS BEEN UNABLE TO FULLY RESOLVE THE PULLING AND THE TECHNICIAN, IN HIS OWN WORDS, DESCRIBED THE VEHICLE AS DRAMATIC AND UNSAFE. ADDITIONALLY, INFINITI HAS REPLACED MY DRIVER MIRROR TWICE IN EFFORTS TO REDUCE VIBRATION AT HIGHWAY SPEEDS. WHILE DRIVING AT HIGHWAY SPEEDS, THE MIRROR WILL VIBRATE MAKING VISIBILITY AND USE OF THE DRIVER MIRROR LIMITED TO NOT USABLE AT ALL.

Reported

Mar 2018

Incident date

Jan 2018

Mileage

Not provided

Outcome flags

None reported

THE WINDOW REGULATOR ASSEMBLY IS DEFECTIVE ON A VARIETY OF INFINITI Q50 MODELS. THIS IS A VERY COMMON COMPLAINT AND SOME DEALERS ARE AWARE OF IT. THIS IS MORE FREQUENT ON THE DRIVER'S SIDE FROM WHAT HAS BEEN POSTED ONLINE. THIS INITIALLY PRESENTS ITSELF AS A RATTLE WHICH CAN BE HEARD DURING BASS NOTES WITH A FREQUENCY OF 50-100HZ. ~70HZ FROM MY TEST. THE WINDOW BASICALLY GETS OFF THE TRACK AND THIS CAN CAUSE A SAFETY ISSUE IF THE WINDOW SHATTERS DUE TO A MECHANICAL FAILURE OF THE WINDOW REGULATOR ASSEMBLY WHICH CAN POTENTIALLY PUT STRESS ON THE WINDOW. ALSO, THIS CAN BE VERY DANGEROUS IF THE WINDOW REGULATOR FAILS DURING A DAY IN WHICH THE WEATHER INVOLVES RAIN OR SNOW AND THE DRIVER IS UNABLE TO ROLL UP THEIR WINDOW. I TOOK MY CAR TO A INFINITI DEALER AND THEY STATED THAT THE MANUFACTURER ONLY PAYS THEM A FLAT RATE TO INSPECT THE CAR SO ESSENTIALLY IT WAS NOT WORTH THEIR TIME TO INSPECT IT.

Reported

Mar 2018

Incident date

Feb 2018

Mileage

Not provided

Outcome flags

None reported

SUNROOF EXPLODED WHILE DRIVING DOWN THE FREEWAY WITH NO VEHICLES IN CLOSE DISTANCE IN FRONT OR ON THE SIDE OF ME.

Reported

Oct 2017

Incident date

Oct 2017

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2016 INFINITI Q50. WHILE AT A STOP, THE VEHICLE WENT INTO ECONOMY MODE AND SHUT OFF. THE START/ON/OFF WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED AND TAKEN TO INFINITI OF COCONUT CREEK (5501 WEST SAMPLE RD, COCONUT CREEK, FL 954-861-6100) AND WAS DIAGNOSED THAT IT WAS PERFORMING AS EXPECTED. LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND REPAIRED PER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND MADE A NOTE OF THE CONTACT'S CALL. THE FAILURE MILEAGE WAS 1,500.

Reported

Sep 2017

Incident date

Aug 2016

Mileage

Not provided

Outcome flags

None reported

WE TOOK OUR CAR IN FOR ITS FIRST OIL CHANGE AT A OIL LUBE BUSINESS AND AFTERWARD OUR CAR'S ENGINE SEIZED UP ABOUT 4 MILES DOWN THE ROAD, AND COMPLETELY DESTROYED ITSELF. AFTER INVESTIGATING, IT SEEMS THE OIL TECH MAY HAVE DAMAGED THE OIL FILTER ASSEMBLY'S DELICATE END TIP PIECE UNBEKNOWNST TO HIM. IT IS INCONCLUSIVE IF HE DAMAGED IT OR BROKE IT OFF. AT A LATER DATE THIS OIL LUBE BUSINESS GAVE US AN INFINITI TBS THEY GOT FROM OUR INFINITI DEALERSHIP, THAT THEY NOR I, HAD EVER SEEN. ALSO IT DOES NOT SEEM TO BE FILED WITH ANYONE NOR THE NHTSA. THE TBS CLAIMS THAT THIS PART BREAKS VERY EASILY IF NOT PROPERLY HANDLED. ALSO WHEN OUR PROBLEM WAS DIAGNOSED BY AN INFINITI TECH, HE TOLD US THIS PART BREAKS SO OFTEN, THAT THEY HAVE TO KEEP THE ITEM IN STOCK IN THEIR PARTS DEPARTMENT. HE ALSO SAID THE PART WAS MISSING FROM THE ENGINE IMPLYING THAT THE OIL LUBE BUSINESS HAD BROKEN IT OFF, AND KNOWINGLY PUT A BROKEN PART BACK IN. BUT PER VIDEO THAT WAS GIVEN TO US, THAT IS INCONCLUSIVE. ALL WE SEE IN THE VIDEO IS THE OIL TECH HOLDING THE PART FROM THE DELICATE END OF THE OIL FILTER ASSEMBLY. PER THE INFINITI TBS AND THEIR TECH'S OWN WORDS TO US, THE PROBLEM STEMS FROM THE FIRST OIL CHANGE WHERE THE FILTER IS VERY HARD TO GET OFF THE FIRST TIME. HENCE MANY PEOPLE TEND TO OVER STRESS THE PART AND THE VERY DELICATE PLASTIC END TIP WILL GET DAMAGED OR BREAK OFF DURING THE OIL CHANGE. I BELIEVE THIS PART IS DEFECTIVE AND BUILT VERY WEAK WITH A PLASTIC MATERIAL THAT CAN'T HANDLE ANY STRESS ON IT. IF DURING AN OIL CHANGE BY A DIY OR ANOTHER OIL LUBE BUSINESS LIKE "JIFFY LUBE" WHO DON'T KNOW THIS TBS EXISTS (WHICH WE DID NOT BECAUSE INFINITI KEPT IT FOR THEIR OWN TECHS), THEN THERE IS A POTENTIAL FOR THE DAMAGED PART TO BE REINSERTED IN THE ENGINE WHERE IT COMPLETELY COMES OFF INSIDE AND RUINS THE ENTIRE ENGINE. THIS COULD BE A LIFE THREATENING HAZARD ON THE ROAD IF ENGINE COMES APART!

Reported

Jul 2017

Incident date

Jun 2017

Mileage

Not provided

Outcome flags

None reported

THERE IS A DANGEROUS DESIGN/ENGINEERING FLAW IN THE INFINITI STEER-BY-WIRE SYSTEM AND INFINITI REFUSES TO EVEN ACKNOWLEDGE IT. THE CAR IS INCAPABLE OF DRIVING IN A STRAIGHT LINE, IS CONSTANTLY DRIFTING TO EITHER THE RIGHT OR TO THE LEFT AND REQUIRES A STEERING ADJUSTMENT EVERY FEW SECONDS. ON A LONG DRIVE, ON A HWY, THIS IS NOT ONLY FATIGUING IN THE ARMS BUT FATIGUING MENTALLY, AS WELL, AS THE DRIVER CAN NEVER RELAX. I'VE HAD THE CAR TO THE DEALER 4X AND WHILE THE SERVICE PEOPLE HAVE PRIVATELY ADMITTED TO ME THAT THE PROBLEM EXISTS, THEIR CONSUMER AFFAIRS PEOPLE (CUSTOMER SERVICE) CLAIM THERE IS NOTHING WRONG WITH THE CAR AND IS PERFORMING CORRECTLY WITHIN ITS DESIGN PARAMETERS. MOST PEOPLE DON'T NOTICE IT AND EVEN I DIDN'T NOTICE IT UNTIL I HIT A STRAIGHT-AWAY ON AN INTERSTATE HWY. THE DEALER DID A WHEEL ALIGNMENT, JUST TO SEE IF IT WOULD HELP BUT IT DID NOT. THE SERVICE MANAGER ACKNOWLEDGED THAT I AM NOT THE FIRST PERSON WHO HAS NOTICED THE PROBLEM BUT THEY CAN'T HELP ANYBODY BECAUSE INFINITI WON'T EVEN ACKNOWLEDGE THE PROBLEM EXISTS, SO THERE IS NOTHING THAT CAN BE FIXED. I TOOK THE SERVICE MANAGER FOR A RIDE AND PROVED TO HIM THE CAR DRIFTS. HE WAS AMAZED. THE DANGER COMES IN THE MENTAL AND PHYSICAL FATIGUE, PLUS WHILE IN THE PERFECT WORLD WE NEVER GIVE ANYTHING BUT 100% PERFECT CONCENTRATION TO OUR DRIVING, WE CAN'T HELP IT...SOMETIMES OUR MIND WANDERS OR WE'RE DISTRACTED. DOING THAT IN A CAR THAT WILL NOT DRIVE IN A STRAIGHT LINE IS EXTREMELY DANGEROUS, AS THE CAR CAN VEER OFF VERY QUICKLY. THIS IS THE FIRST COMPLAINT LIKE THIS I HAVE EVER FILED. IN FACT, THIS IS MY 4TH INFINITI AND UNTIL NOW, THEY ALL HAD PERFECT STEERING BUT NOW I'M STUCK WITH A 3 YEAR LEASE IN A DANGEROUS STEER-BY-WIRE CAR. AT THE VERY LEAST, THIS SHOULD BE INVESTIGATED AND THE INVESTIGATOR SHOULD NOT BE SWAYED BY INFINITI TELLING THEM THE CAR MEETS ITS DESIGN PARAMETERS. *TR

Reported

Jan 2017

Incident date

Sep 2016

Mileage

Not provided

Outcome flags

None reported

I HAVE COMPLAINED TO INFINITI SEVERAL TIMES THROUGHOUT THE 6 MONTHS I'VE HAD THE VEHICLE. I NOTICED AFTER A FEW WEEKS OF LEASING THE CAR THAT WHEN I STEER ALMOST TO A 90 DEGREE ANGLE WHETHER IT BE OUT OF A RIGHT OR LEFT TURN THE CAR LOSES ACCELERATION. THIS HAPPENS ON A DAILY BASIS, NOT EVERY TIME I TURN, BUT MORE TIMES THAN NONE IT LOSES CONSIDERABLE ACCELERATION WHICH HAS ALMOST CAUSED A WRECK. TO ME THIS IS A MAJOR SAFETY ISSUE. I'VE NEVER EXPERIENCED THIS IN AN OTHER VEHICLE I'VE DRIVEN. INFINITI SAYS IT'S A TRACTION CONTROL ISSUE THAT DISENGAGES THE THROTTLE WHEN THE COMPUTER FEELS THE REAR WHEELS WILL SPIN OUT OF CONTROL. THIS LOSS OF ACCELERATION HAPPENS AT LOW SPEEDS AND USUALLY PULLING OUT OF A SHOPPING CENTER EITHER RIGHT OR LEFT. AT LOW SPEEDS THIS SHOULD NOT BE A SAFETY RESPONSE.

Reported

Dec 2016

Incident date

Jun 2016

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2016 INFINITI Q50. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT FOR THE FRONT PASSENGER SEAT FAILED TO ILLUMINATE EVEN THOUGH THE PASSENGER SEAT WAS OCCUPIED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE VEHICLE WAS REPAIRED; HOWEVER, AFTER THE RECALL REPAIR WAS PERFORMED, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15.

Reported

Aug 2016

Incident date

Mar 2015

Mileage

Not provided

Outcome flags

None reported

Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.

Risk: If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.

Remedy: Nissan will notify their owners. Chevrolet City Express owners will be notified by General Motors. Dealers will reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU) in Altima, Maxima, Murano, Rogue, and Sentra vehicles, and replace the OCS ECU in LEAF, NV200, NV200 Taxi, Pathfinder, Infiniti Q50, JX35, and QX60 and Chevrolet City Express vehicles, free of charge. Interim notices were sent to owners on May 31, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-867-7669, Infiniti customer service at 1-888-833-3216 or Chevrolet customer service at 1-800-222-1020.

Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014-2016 Infiniti Q50 vehicles manufactured December 26, 2012, to December 11, 2015, and Infiniti Q50 Hybrid vehicles manufactured December 10, 2012, to December 17, 2015. The Direct Adaptive Steering system may experience an error at vehicle start up altering the vehicle's steering responsiveness and turning radius.

Risk: If the vehicle does not steer as the driver anticipates, there is an increased the risk of a crash.

Remedy: Nissan will notify owners, and dealers will reprogram the Direct Adaptive Steering ECU software, free of charge. The recall began on August 12, 2016. Owners may contact Nissan customer service at 1-800-647-7261.

Nissan North America, Inc. (Nissan) is recalling certain 2016-2018 Infiniti Q50 and 2017 Infiniti Q60 vehicles equipped with a 2.0L engine. Incorrect Fuel Pump Control Module (FPCM) software may allow the fuel level in the main tank to be too low to supply fuel to the engine, causing the engine to stall while driving.

Risk: An engine stall can increase the risk of a crash.

Remedy: Nissan will notify owners, and Infiniti dealers will reprogram the Fuel Pump Control Module (FPCM) with corrected software, free of charge. The recall began August 29, 2017. Owners may contact Infiniti customer service at 1-800-662-6200.

Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.

Risk: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.

Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.