2018 Hyundai Ioniq

I am writing to dispute the denial of my paint defect warranty claim formally and to demand that Hyundai Motor America reconsider its decision. My 2018 Hyundai Ioniq (Silver, VIN: [XXX] ) is exhibiting significant paint bubbling — the identical defect that Hyundai has already acknowledged and accepted responsibility for in white-painted vehicles across multiple model years. Timeline of Events • I first contacted Hyundai Customer Care by phone, and was directed to visit an authorized dealership. • On May 8, 2025, I visited Tustin Hyundai, where Dealer Coordinator Alex Cervantes documented the paint bubbling by photographing the affected areas and submitted the claim to Hyundai Motor America on my behalf. Dealer Reference #: XXX. • On May 11, 2025, Alex called and mentioned that Hyundai has denied my claim. Basis of My Complaint Hyundai has publicly acknowledged that paint bubbling and delamination affecting certain 2017–2018 model-year vehicles constitute a manufacturing defect, not owner negligence or environmental damage. In response, Hyundai issued Warranty Extension TXXW and subsequently the broader Z05 extension (10 years/unlimited miles), covering affected vehicles with white paint. The paint defect on my silver 2018 Ioniq is identical in nature and presentation to the defect that Hyundai has already accepted responsibility for. The bubbling is occurring on body panels — not due to collision damage, improper maintenance, or environmental factors — and is consistent with the delamination pattern described in Hyundai's own Technical Service Bulletins. Denying my claim solely based on paint color, while acknowledging the same underlying manufacturing defect in other colors, is inconsistent and Hyundai not accepting responsibilty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

May 2026

Incident date

May 2023

Mileage

Not provided

Outcome flags

None reported

My 2018 Hyundai Ioniq Hybrid has a safety-critical transmission defect. The vehicle slips violently from 1st to 2nd gear, loses acceleration, and causes unpredictable hesitation. This creates a danger when merging onto highways or crossing intersections. Hyundai refused goodwill assistance, denied escalation, and directed me to BBB Auto Line, but BBB does not accept 2018 vehicles. This defect matches known DCT failures in Hyundai hybrid models and presents a significant safety risk, especially when transporting my two young children ( we lost mother during the childbirth .

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

The contact owned a 2018 Hyundai Ioniq Hybrid. The contact stated while driving 75 MPH with her aunt in the front passenger's side seat, another vehicle suddenly merged into the contact's lane, causing the passenger's side of the vehicle to crash into the driver's side of the other vehicle. The vehicle then veered into a ditch on the right side of the road. The air bags failed to deploy. There was no warning light illuminated. The contact and her aunt exited the vehicle through the rear doors because the front doors were blocked by the bushes. The contact sustained pain in the right knee and ankle. The contact's aunt sustained pain in the right knee. The ambulance transported both passengers to the hospital, where they were informed that no other injuries were found. A police report was filed, but the contact did not have the police report information available. The vehicle was towed and totaled by the insurance company. The dealer was notified of the failure. The manufacturer was notified of the failure and a case was opened; however, the case was later closed. The failure mileage was approximately 85,000.

Reported

Nov 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

Crash 2 injuries

The clutch failed and the clutch and I believe the clutch actuator had to be replaced. It was not available for inspection upon request. My safety and the risk of others were compromised by the constant jerking and sputtering, of the gears that took place during vehicle operation. My acceleration was laggy and at some points nearly unresponsive. The vehicle was inspected by service technicians. A warning light saying: Warning please check Hybrid Driving System, Do not drive vehicle was illuminated. Mid to late October 2023

Reported

Oct 2024

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

The car engine started to stall, the engine light came on and advised me to shut off engine then I pulled over and smoke immidiatley filled the cabin and outside the hood. My engine could have blown up. Had I not pulled over so quickly my car would have caught fire and I would have died. Yes the Hyundai Folsom inspected the car and listed issue was a hole in the engine block. They stated it was caused by premature wearing of the rod bearings and refused to repair. The ONLY warning happened within seconds of the car stalling and failing to accelerate before I pulled over. The first symptoms was a noise I couldne place 5 days prior. It was a mild knocking sound that was subtle.

Reported

Apr 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

My lcd screen constantly goes black. A couple times the steering wheel locked the wipers and washer fluid went off at the same time. I had to hit the brakes and power the car on and off to reset it while making a turn. When having my window motor replaced for the SECOND time my dash where the speed is at all when black while driving on the freeway. I had to pull over and restart the car. My paint and my clear coat is separating on my trunk. It looks white not oxidation just separating and white. My driver side door button to lock the car kept getting stuck and was locking and unlocking. this left the possibilities of my car getting stolen from the door lock and the window motor leaving my window half down. My safety and the safety of others is obviously at risk with the electrical malfunctions. My local dealership left my issue’s unresolved for currently FIVE months with little to no compensation. I guess the life of my family and everyone else on the road is only $420.

Reported

Aug 2023

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Hyundai Ioniq Hybrid. The contact stated that upon inspection, it was discovered that both the passenger’s side front and rear carpets had become soaked with water and condensation from the operation of the air conditioning unit. The contact was also concerned that mold was present due to the failure. The local dealer was contacted and a service appointment was scheduled. The manufacturer was not yet notified. The failure mileage was 12,000.

Reported

Jul 2022

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

There is a defect with the transmission control module (TCM) and dual-clutch transmission (DCT). This defect prevents the car from properly accelerating from a stop. The defect manifests in the following ways when pressing the accelerator: unresponsive or sluggish acceleration, jerking, shuddering, failure to shift, stalling and complete loss of power. Typically, the TCM defect manifests in two ways: shuddering/delayed brake release, which has happened over 20 times and loss of power/engine revving out of gear which has occured three times. These issues are unpredictable, unrepeatable and dangerous. I usually experience them while waiting at stop lights in busy intersections. Delayed and unpredictable acceleration and shifting could cause a traffic accident. I've notified the dealership three times and had it serviced once by licensed Hyundai technicians at the same dealership. They couldn't replicate the issue and claimed they had never heard of the problem. There are no warning lights when this issue occurs and the dealship said there were no diagnostic codes indicating the problem. Defective TCM & DCT software is a known issue that resulted in a recall campaign for the 2016 Hyundai Tucson. This issue has been documented in the following vehicles: 2017 Hyundai Elantra Eco, 2017 Hyundai Sonata Eco, 2016 – 2017 Hyundai Tucson, 2016 Hyunda Veloster Turbo. Hyundai issued the following service bulletins informing dealerships about the TCU software issue specific to the Tucson: #5NP-X7J3D-10, TSB# 16-01-035, #5NP- S9D9P-10

Reported

Jan 2022

Incident date

Jun 2021

Mileage

Not provided

Outcome flags

None reported

Sunglass holder would randomly come down and block rear view mirror completely. Unable to see the back.

Reported

Jan 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

I have put around 31K miles in my car. Day before yesterday ( Nov-2 ) when I was driving back home from work, suddenly I heard a noise. I pulled over and stopped the car. when I got down and checked, I noticed exhaust system or something similar to that fell off and touching the road. I have seen similar issues posted in Hyundai Ioniq forums https://www.ioniqforum.com/threads/very-dissapointed.37027/ https://www.ioniqforum.com/threads/first-issue-exhaust-fell-off-at-21k-miles-2019-phev.35092/ I will attach few pictures that I took during this incident.

Reported

Nov 2021

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

None reported

VEHICLE BATTERY IS DEPLETED AND NEEDS SERVICING OR REPLACEMENT.

Reported

Dec 2020

Incident date

Dec 2020

Mileage

Not provided

Outcome flags

None reported

THE CAR SHIFTS FROM DRIVE MODE INTO SPORT MODE BY ITSELF WITHOUT THE DRIVER MANUALLY MOVING THE GEAR SHIFT FROM DRIVE TO SPORT. THIS HAPPENS RANDOMLY, BUT ALWAYS WHEN THE CAR IS IN MOTION AND ALWAYS IN A LOW GEAR( USUALLY FIRST GEAR ). IT HAS HAPPENED BOTH WHEN MAKING A TURN AND GOING STRAIGHT AHEAD , USUALLY WHEN THE CAR STARTS TO MOVE AFTER BEING STOPPED LIKE AT A TRAFFIC LIGHT. I CAN GET THE CAR TO GO BACK INTO DRIVE MODE BY PHYSICALLY MOVING THE GEARSHIFT INTO SPORT MODE AND THEN BACK INTO DRIVE MODE AGAIN. UNFORTUNATELY, THE MOST RECENT EPISODE OF THIS HAPPENED WHEN I WAS PULLING INTO MY GARAGE. I WAS HALFWAY INTO THE GARAGE WHEN THE CAR SWITCHED TO SPORT MODE BY ITSELF. THE CAR WAS STILL IN MOTION INSTANTLY STARTED MOVING FASTER AND IN SECONDS IT HIT THE BACK WALL OF THE GARAGE.

Reported

May 2019

Incident date

May 2019

Mileage

Not provided

Outcome flags

Crash

IT BEGAN SHORTLY AFTER I PURCHASED THE CAR IN FEB 2018 WITH THE A/C WORKING ONLY INTERMITTENTLY AND THE SETTINGS ON THE CLUSTER HAVING THE SAME PROBLEM, AND THIS ELECTRICAL PROBLEM ESCALATED INTO A SAFETY ISSUE WHEN ON DEC 6 THE RKE FAILED (BATTERY ON FOB STRONG) AND A RE-START ON CAR DID NOT WORK, UNTIL THE SPARE KEY WAS TRIED. SINCE DEALER FOUND NO PROBLEM WITH EITHER KEY, THE SAFETY ISSUE REMAINS A MAJOR CONCERN FOR THE SENIOR CITIZEN OWNER WHO MIGHT GET CAUGHT AGAIN WITHOUT ACCESS TO THE CAR AND WITH A NON-FUNCTIONING ENGINE. THE ELECTRICAL PROBLEM SHOWS ITSELF INTERMITTENTLY IN UNPROVOKED BEEPS OF THE PASSENGER DOOR, AS WELL AS IN THE CLUSTER SETTINGS. *JS

Reported

Jan 2019

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

None reported

MANY ISSUES: 1. GETS STUCK IN PARK. 2. BACK UP CAMERA FUZZY EVEN AFTER CLEANED. 3. APPLE CAR PLAY DROPS OUT. AND OR SWITCHES FROM TO CURRENT PHONE CALL. 4. TIRE PRESSURE SYSTEM IS MESSED UP. THE TIRES SYSTEM DOESN'T TELL YOU WHEN THE TIRES ARE BELOW 30LBS. THESE ARE JUST A FEW ISSUES.

Reported

Nov 2018

Incident date

Nov 2018

Mileage

Not provided

Outcome flags

None reported

CLICKING NOISE COMING FROM THE BOTTOM OF THE ENGINE EVERY TIME THE BRAKE PEDAL IS DEPRESSED. SOMETIMES THE CLICKING NOISE WILL CONTINUE AFTER THE CAR HAS BEEN PARKED AND LOCKED. THE FIRST TIME THE CLICKING STARTED, I PARKED MY CAR AND A WARNING "CHECK BRAKE SYSTEM" APPEARED BRIEFLY IN MY DASHBOARD DISPLAY BUT THE CLICKING PERSISTED. THE PEDAL FELT SLUGGISH WITH NOT MUCH RESISTANCE.

Reported

Oct 2018

Incident date

Oct 2018

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING THIS MORNING (SMART CRUISE CONTROL DISABLED BY THE WEATHER), I SET THE CRUISE CONTROL AND EVERYTHING WAS WORKING OK. I CANCELLED DUE TO TRAFFIC AND REENGAGED WITHOUT ISSUE. WHEN I REQUESTED ADDITIONAL SPEED WITH THE INCREASE CONTROL, THE CAR ACCELERATED AND CONTINUED TO ACCELERATE AND DID NOT STOP ACCELERATING UNTIL I HIT THE BRAKES AND CANCELLED THE CRUISE CONTROL. THIS IS VERY UNSAFE. I EXPECT THIS FIXED AND WILL CONTACT THE NHTSA AND ALSO FILE A COMPLAINT WITH THEM. THIS IS DANGEROUS AND IT IS ONLY DUE TO MY ABILITY TO QUICKLY REACT DID I AVERT AN ACCIDENT IN SNOWY CONDITIONS! ***** I AM CHECKING THE NO CRASH BUTTON ONLY BECAUSE MY QUICK ACTION AND RESPONSE AVERTED AN ACCIDENT, BUT THIS IS VERY DANGEROUS! *****

Reported

Jun 2018

Incident date

Jan 2018

Mileage

Not provided

Outcome flags

None reported

I AM VERY CONCERNED ABOUT THE CRUISE CONTROL. WHILE DRIVING THIS MORNING (SMART CRUISE CONTROL DISABLED BY THE WEATHER), I SET THE CRUISE CONTROL AND EVERYTHING WAS WORKING OK. I CANCELLED DUE TO TRAFFIC AND REENGAGED WITHOUT ISSUE. WHEN I REQUESTED ADDITIONAL SPEED WITH THE INCREASE CONTROL, THE CAR ACCELERATED AND CONTINUED TO ACCELERATE AND DID NOT STOP ACCELERATING UNTIL I HIT THE BRAKES AND CANCELLED THE CRUISE CONTROL. THIS IS VERY UNSAFE. I EXPECT THIS FIXED AND WILL CONTACT THE NHTSA AND ALSO FILE A COMPLAINT WITH THEM. THIS IS DANGEROUS AND IT IS ONLY DUE TO MY ABILITY TO QUICKLY REACT DID I AVERT AN ACCIDENT IN SNOWY CONDITIONS! -SCOTT

Reported

Jan 2018

Incident date

Jan 2018

Mileage

Not provided

Outcome flags

None reported