Model-year record

2020 Dodge Durango
See the complaints, recalls, crash rating, and fuel economy in the public record. Then check the mileage and history of the car you found.
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Complaints filed
53
Reports to NHTSA, 2020
Safety recalls
2
NHTSA campaigns on record
NHTSA crash test
Overall NCAP rating
Combined MPG
17
EPA estimate
Known issues
Exterior Lighting issues lead owner complaints (36% of 53 reports), followed by electrical system (13%).
+ 7 more component categories with fewer reports.
Share of all 53 NHTSA complaints for this model year, grouped by the component owners named. Bars are scaled to the largest category. Examples: ODI 11736626, ODI 11733806, ODI 11717357, ODI 11711740, ODI 11651918.
Individual complaint reports(53)
Showing the 50 most recent reportsElectrical SystemMay 2026 · ODI 11737084 · fireDetails +Close −
My 2020 Dodge Durango experienced a severe interior dashboard fire that appeared to originate in the center dash/radio area while the vehicle was parkedin driveway. The fire caused extensive melting and burn damage throughout the dashboard, center console, wiring, and surrounding interior components. The infotainment/radio area and electrical wiring sustained significant destruction, resulting in the vehicle becoming unsafe and unusable. After inspection, the dealership indicated that the radio or related electrical components may have overheated. The estimated repair cost was approximately $33,000 due to the extent of the electrical and interior damage.
- Reported
- May 2026
- Incident date
- Mar 2026
- Mileage
- Not provided
- Outcome flags
- Fire
Exterior LightingMay 2026 · ODI 11736626Details +Close −
Tail light not working, was replaced, replacement also malfunctioning.
- Reported
- May 2026
- Incident date
- Apr 2026
- Mileage
- Not provided
- Outcome flags
- None reported
SeatsApr 2026 · ODI 11734978 · 1 injuriesDetails +Close −
While driving normally, not in an accident, the active head restraint system failed and slammed into my head. If there was traffic this would have likely caused an accident because it was unexpected, severe, and abrupt while leaving me disoriented and with a persistent headache. This is absolutely ridiculous and unsafe.
- Reported
- Apr 2026
- Incident date
- Apr 2026
- Mileage
- Not provided
- Outcome flags
- 1 injuries
Exterior LightingApr 2026 · ODI 11733806Details +Close −
Back lights. Bottom of right is out and bottom left is starting to go out. Water collects inside the lights.
- Reported
- Apr 2026
- Incident date
- May 2024
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsMar 2026 · ODI 11722425Details +Close −
The contact owns a 2020 Dodge Durango. The contact stated that upon leaving a parking lot, the air bag warning light was displayed on the instrument panel. The vehicle was taken to a dealer, where an appointment was scheduled for a diagnostic test to determine the cause of the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 21V280000 (Air Bags); however, the VIN was not under recall. The manufacturer was notified of the failure, and a case number was provided. The vehicle was not repaired. The failure mileage was 77,528.
- Reported
- Mar 2026
- Incident date
- Mar 2026
- Mileage
- Not provided
- Outcome flags
- None reported
Electrical SystemFeb 2026 · ODI 11721175Details +Close −
1, The rear taillights fill up with water making it difficult to see the lights when breaking. 2, The engine had to be repaired due to power failure and was told that the cams and lifters were worn out on drivers' side at 85000 miles. The garage said this should not have happened. And that they have had to repair other vehicles too and Dodge would not cover it.
- Reported
- Feb 2026
- Incident date
- Dec 1969
- Mileage
- Not provided
- Outcome flags
- None reported
Exterior LightingFeb 2026 · ODI 11717357Details +Close −
The rear tail lights and the rear “race track” running light have allowed water to enter causing premature failure of a large portion of the light(s). These are not user serviceable parts and should be completely sealed from the elements. Eventually, the entire ‘marker light’ portion of the the taillights and race track with be completely non-functioning causing the vehicle to have no rear illumination except brake lights when the vehicle headlights are on. It started out as one small section but has rapidly progressed.
- Reported
- Feb 2026
- Incident date
- Aug 2025
- Mileage
- Not provided
- Outcome flags
- None reported
Exterior LightingJan 2026 · ODI 11711740Details +Close −
Water had accumulated in the racetrack led light in the center of the trunk. Causing light to short circuit and lose taillight, license plate light, and back up lights as well.
- Reported
- Jan 2026
- Incident date
- Jan 2026
- Mileage
- Not provided
- Outcome flags
- None reported
EngineDec 2025 · ODI 11704575Details +Close −
Under heavy load or high RPM the engine starts shaking badly and the engine loses power and is very unresponsive to throttle. After 30 seconds of light use the problem goes away but comes back immediately upon heavy load or high rpms. There is a technical service bulletin about this, TSB: 09-011-25. The computer indicates a severe misfire on cylinder #1. I first took the Durango to my mechanic since it is out of warranty. The replaced the coil on cylinder #1 and all spark plugs, but the problem continued since the issue is a manufacturer's defect inside the engine. When this occurred the engine light came on the dashboard but nothing prior to the shaking, only after the shaking started.
- Reported
- Dec 2025
- Incident date
- Nov 2025
- Mileage
- Not provided
- Outcome flags
- None reported
SeatsNov 2025 · ODI 11700016 · fire · 1 injuriesDetails +Close −
The contact owns a 2020 Dodge Durango. The contact stated that moments after starting the vehicle and while driving approximately 55 MPH, the contact suddenly felt a sharp burning pain in the buttocks area. The contact immediately stopped the vehicle and discovered a burn hole in the clothing and a skin burn to the buttocks. While inspecting the vehicle, a burn hole was discovered in the front driver's seat cushion. During the incident, the contact indicated that the seat heat was in the on position and no flames or burning odor were present inside the vehicle. The vehicle was later driven to the local dealer, who indicated an electrical fire had occurred inside the front driver's seat and the entire seat needed to be replaced. The cause of the electrical fire was not determined, and the vehicle was not yet repaired. The manufacturer was notified of the failure and informed that an engineer would inspect the vehicle, but no inspection occurred, and no assistance was offered. The failure mileage was 130,000.
- Reported
- Nov 2025
- Incident date
- Oct 2025
- Mileage
- Not provided
- Outcome flags
- Fire 1 injuries
Fuel/Propulsion SystemNov 2025 · ODI 11699830Details +Close −
Vehicle has begun (and is getting worse) to crank with no start on first attempt. I know there was a recall on earlier model for the fuel pump relay.
- Reported
- Nov 2025
- Incident date
- Oct 2025
- Mileage
- Not provided
- Outcome flags
- None reported
EngineNov 2025 · ODI 11697581Details +Close −
When accelerating, the vehicle tends to lose all power and starts to decelerate and check engine lights comes on, also states the start stop function is disable. Really tough trying to drive on highways because of this happening quite often.
- Reported
- Nov 2025
- Incident date
- Oct 2025
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherSep 2025 · ODI 11690330Details +Close −
Puerto Rico State Government vehicle (Policia de Puerto Rico). Front panel lights show a Warning/safety panel light related to Air Bags. Same as Dodge Charger that have an urgent safety recall by Dodge.
- Reported
- Sep 2025
- Incident date
- Sep 2025
- Mileage
- Not provided
- Outcome flags
- None reported
EngineSep 2025 · ODI 11686076Details +Close −
When accelerating to pass another car in front of us on a 2 lane highway we experienced a loss of power and all instrumentation flashed on/off/on, then it posted a check engine light and stated that auto start stop wasn't working. Power came back and we finished the pass but it could have resulted in a head on collision.
- Reported
- Sep 2025
- Incident date
- Aug 2025
- Mileage
- Not provided
- Outcome flags
- None reported
SteeringSep 2025 · ODI 11685097Details +Close −
Manufacture defect, steering column rubbing against brake line causing brake line to rupture causing damages with possible danger of fire or possible collision
- Reported
- Sep 2025
- Incident date
- Sep 2025
- Mileage
- Not provided
- Outcome flags
- None reported
Electrical SystemSep 2025 · ODI 11685160Details +Close −
The racetrack lighting on the tailgate had water in it and dodge refused to repair or replace...now I have no racetrack lighting and no tag light and they still will not help.
- Reported
- Sep 2025
- Incident date
- Oct 2023
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherJul 2025 · ODI 11671571Details +Close −
After vehicle battery replacement, infotainment system not working properly, to include the backup camera not engaging in reverse.
- Reported
- Jul 2025
- Incident date
- Jul 2025
- Mileage
- Not provided
- Outcome flags
- None reported
Electrical SystemJun 2025 · ODI 11667672Details +Close −
The TIPM (totally intergrated power module) is faulty. The dealer has confirmed this. I have a crank no start on my vehicle. When being inspected the dealer also showed me a melted fuse in the tipm which Is very concerning. This issue occurs daily multiple times a day. There were no check engine lights to help diagnose this issue.
- Reported
- Jun 2025
- Incident date
- Jan 2024
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsMay 2025 · ODI 11660197Details +Close −
I was driving and the passenger active headrest exploded randomly without any impacts happening
- Reported
- May 2025
- Incident date
- May 2025
- Mileage
- Not provided
- Outcome flags
- None reported
Unknown Or OtherMay 2025 · ODI 11658543Details +Close −
There is a software defect that could result in injury or death: if you forget to turn the car off and exit the car with the car key, there is no warning. I am hard of hearing and sometimes do not notice that I did not turn the car off because I cannot hear the hum of engine, and, because the car uses a key fob, rather than an ignition key, you can leave the car with the key but while the car is still on. I park the vehicle outside, but if I parked it in an attached garage carbon monoxide could seep into the house, something that is known to occasionally result in deaths. The car's software knows that the car is on and knows that the key fob has left the car. At that point, there should be a beep of the horn to warn the driver that something is amiss. Seems like a serious liability issue for the car company and something that would be easy to fix: a software update.
- Reported
- May 2025
- Incident date
- May 2025
- Mileage
- Not provided
- Outcome flags
- None reported
WheelsApr 2025 · ODI 11652427Details +Close −
My rear wheel on the driver side of the vehicle would not allow me to go or roll like the other three tires so I had to come off the road and head to the nearest Firestone Complete Auto Care to try to get help for my vehichle, due to having a warranty on my tires until 2028. My safety and the safety of others was put at high risk, as I could not control the swaying movement of the vehicle and assumed I must have popped a tire or something was caught underneath my car and was preventing me from driving properly with womping and knocking sounds. After confirmation of the problem, by Firestone I was informed that what occured should not have happened and is a manufacturer problem and was noted on the bill I had to pay a week later to drive my vehicle. There were no warning lamps, messages or other symptoms of the problem prior to it happening. My oil was changed and tires were rotated as part of regular maintenance at the dodge dealership were I reside on or around September 2024 and they did not inform me of any issues. I work minutes from my home and only drive a few miles each day. About 2 years ago I purchased this vehicle at 62,000 and have only accumulated 16,000 miles and currently sit at 78,000. I am asking for this request to be reviewed, and the cost be reimbursed and my vehicle to be scheduled for inspection for consumer safety and peice of mind.
- Reported
- Apr 2025
- Incident date
- Mar 2025
- Mileage
- Not provided
- Outcome flags
- None reported
Exterior LightingMar 2025 · ODI 11651918Details +Close −
The break lights do not have a proper seal and the LED lights are shorted out on the rear exterior brake lights. This is a safety issue and should be recalled.
- Reported
- Mar 2025
- Incident date
- Mar 2024
- Mileage
- Not provided
- Outcome flags
- None reported
Exterior LightingMar 2025 · ODI 11651631Details +Close −
Taillight "racetrack" style went completely due to water and moisture. Had to spend over $1200 and some change just to replace the unit. No license plate light either due to water damage.
- Reported
- Mar 2025
- Incident date
- Mar 2025
- Mileage
- Not provided
- Outcome flags
- None reported
Service BrakesFeb 2025 · ODI 11644219Details +Close −
During driving the catalytic converter rubbed through both rear brake lines and was rubbing on fuel line as well. 100% stock vehicle with no modifications and has never been in an accident. Checked similar vehicles at local dealership and they seem to have the same issue with brake lines rubbing against exhaust
- Reported
- Feb 2025
- Incident date
- Feb 2025
- Mileage
- Not provided
- Outcome flags
- None reported
SteeringDec 2024 · ODI 11631876Details +Close −
The contact owns a 2020 Dodge Durango. The contact stated while driving 45 MPH, the steering wheel locked, and the contact depressed the brake pedal but was unable to turn the steering wheel. The vehicle was taken to a dealer where it was diagnosed that the power steering rack pinion needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V154000 (STEERING). The failure mileage was 48,000.
- Reported
- Dec 2024
- Incident date
- Dec 2024
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainOct 2024 · ODI 11622266Details +Close −
Every time I start my 2020 Dodge Durango I hear and feel a hard shift into reverse. No transmission fluid loss, just increasingly louder & feeling if the shift change. ***Vehicle started this @ 20,000 miles and only has 32,000 on it now.
- Reported
- Oct 2024
- Incident date
- Nov 2022
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainOct 2024 · ODI 11618147Details +Close −
Transfer case failure. Several other owners online are reporting the same issue. Why has a recall not been issued for a flawed part, that makes the vehicle u drivable and could grenade while driving.
- Reported
- Oct 2024
- Incident date
- Sep 2024
- Mileage
- Not provided
- Outcome flags
- None reported
Electrical SystemSep 2024 · ODI 11613264Details +Close −
While driving the engine began to vibrate violently and the check engine light turned on. Luckily I was close to the dealership because I live in a small town with one major road. I was able to quickly slow down without crashing or causing an accident and slowly drove to dealership. If I was at any significant speed I could have crashed injuring myself and my two small children.
- Reported
- Sep 2024
- Incident date
- Sep 2024
- Mileage
- Not provided
- Outcome flags
- None reported
Exterior LightingAug 2024 · ODI 11609510Details +Close −
Rear racetrack taillight collects water and the leds short out making the taillight not work
- Reported
- Aug 2024
- Incident date
- Jan 2023
- Mileage
- Not provided
- Outcome flags
- None reported
Air BagsJun 2024 · ODI 11595329Details +Close −
Drivers seatbelt buckle does not register, resulting in active chiming of the unbuckled seat belt alarm and disengaging of the airbag system. Driver must hold the seatbelt with downward pressure continuously in order to register the seat belt and return the vehicle to normal operating condition, and turn off the airbag system warning signs and chiming. Dealership refuses any assistance without payment despite being a vehicle safety system.
- Reported
- Jun 2024
- Incident date
- Jun 2024
- Mileage
- Not provided
- Outcome flags
- None reported
Exterior LightingMay 2024 · ODI 11589242Details +Close −
Rear taillamp goes out and is a safety issue , it is a known issue, there is a similar problem with years 2021 and above and a recall was issued , water gets in the light and causes problems , it also causes the license plate light to go out in which a cop can stop you and issue you a ticket , the light has failed in all sorts of ways that can be a safety issue in the day or night , it's all over the forums and general internet, my light has water and is starting to fail as well as the license plate light , I asked a police officer and was told if stopped they may issue me a ticket , im disabled with issues in my arm and can no longer be able to be handy with tools , seeing this is a widespread issue and a recall has been issued for other years why has this 2020 and previous years have been overlooked , it is a Hazzard if you cannot see rear taillights and if your vehicles plates cannot be seen by traffic cameras for bridges, tolls or street cams for various reasons that can include security issues as well as safety.
- Reported
- May 2024
- Incident date
- May 2024
- Mileage
- Not provided
- Outcome flags
- None reported
Exterior LightingApr 2024 · ODI 11580351Details +Close −
The rear tailgate bar has been going out due to water leaks. Whenever it rains, water is pooled up inside the light and is causing the light bar to dim.
- Reported
- Apr 2024
- Incident date
- Jan 2024
- Mileage
- Not provided
- Outcome flags
- None reported
EngineMar 2024 · ODI 11575760Details +Close −
Leaking transmission oil cooler, due to clamp installation by factory. Known issue which dodge created service bulletin for but does not correct sending bill to consumer, for manufacturer defect
- Reported
- Mar 2024
- Incident date
- Mar 2024
- Mileage
- Not provided
- Outcome flags
- None reported
Exterior LightingJan 2024 · ODI 11569154Details +Close −
The L.E.D light strip on the back of the car completely failed so now the whole middle of the rear is non working. Without this working now it is not as safe driving at night because other vehicles might not be able to notice me as well as usual. This has been a continuing problem with absolutely no interest in fixing it or repairing the problem with the manufacturer or dealership which is costing consumers alot of money out of pocket for somthin they shouldn't be responsible for. When this occurred there was no warning signs no sign of any damage at all and not even any water built up inside the components , I have seen other vehicles that had what looked like a cup of water in there light and it still was working except for maybe some dim areas but with my situation I don't see how my whole component could just fail all together more going on then just water getting in it.
- Reported
- Jan 2024
- Incident date
- Jan 2024
- Mileage
- Not provided
- Outcome flags
- None reported
Seat BeltsJan 2024 · ODI 11565419Details +Close −
My driver side seat belt doesn't roll back up after it is taken off. I have to manually force the belt to go up. This happened to my wife's Jeep Grand Cherokee and there was a recall on hers. This seems to be the same issue. I am afraid that the seat belt will eventually malfunction.
- Reported
- Jan 2024
- Incident date
- Nov 2023
- Mileage
- Not provided
- Outcome flags
- None reported
Exterior LightingJan 2024 · ODI 11563431Details +Close −
The rear lift gate "racetrack" tail light and license plate light bar to include backup lights just stopped working. I suddenly have extremely little visibility of my car from the rear at night. The contact stated with the taillight removed, It is apparent that a deficient factory assembly process resulted in taillight wires impeding the weather seal designed to keep water out of the tail light electronics. The presence of water and corrosion/rust in the immediate area supports this.
- Reported
- Jan 2024
- Incident date
- Dec 2023
- Mileage
- Not provided
- Outcome flags
- None reported
Exterior LightingDec 2023 · ODI 11561673Details +Close −
The tail light burned out because of water intrusion. I understand there is a leaky gasket that lets water in and, in time, this moisture ruins the LED taillight. Mine gave way at 45k miles. One section on the left started fading, then the whole taillight burned out. I was reading on the Internet a lot of people report the same issue for a number of years, how is this still happening, can you please help?
- Reported
- Dec 2023
- Incident date
- Dec 2023
- Mileage
- Not provided
- Outcome flags
- None reported
Vehicle Speed ControlOct 2023 · ODI 11551215Details +Close −
I just bought a 2020 Dodge Durango GT PLUS AWD on Thursday 10/19/2023. On Saturday 10/21/2023 while driving this vehicle on the highway, it started accelerating on its own. I had not used the cruise control and was not attempting to use it. It accelerated from 42 mph to 65 mph with no assistance from me. I used the brake and it did slow down. However, every time that I removed my foot from the brake it would continue to speed up again. I drove approximately 10-15 miles to the dealership right then and the entire time I did not touch the accelerator. While exiting the off ramp, the car continued to attempt to accelerate so I had to continuously hold the brake pedal. As I merged onto the road off the highway, it stopped accelerating so I pressed the gas and it started to sputter and not accelerate. I put my hazard lights on and as I'm attempting to coast to the side of the road, the car began accelerating on its own again. Luckily, I was almost at the Dodge jeep dealer. I made it to the dealership and a manager drove the vehicle in the parking lot and it continued to speed through the parking lot on its own. The vehicle was left with the service department. I bought this vehicle as a safer and more comfortable vehicle for my [XXX] mom to drive and ride. Now I'm scared for her to drive it or ride in it. If she was the driver and this occurred, I wonder what the outcome might have been. It's still in service so I have no idea what the problem it. The message board did show 2 messages as this was occurring. Service throttle control and push start has been disabled. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Reported
- Oct 2023
- Incident date
- Oct 2023
- Mileage
- Not provided
- Outcome flags
- None reported
Exterior LightingMay 2023 · ODI 11520838Details +Close −
Water intrusion into racetrack tail light. This has apparently been an issue for ten years on this style of light on Durangos with no recall or fix offered. There are hundreds of YouTube videos on how to drain water by removing a bolt, applying silicone caulk or other random fixes. Now my rear tail light is so dim it's nearly undetectable and the dealership wants to charge $1600 to fix it. But I read that even though dealers replace the lights, the problem persists because the problem with design is not fixed. No warning lights to tell me my light was out. My son told me he noticed it when I visited him a few days ago. No inspection has been done. You can see water inside that's filled up the light component. I drive this vehicle less than 1000 mi per month. It can pretty much be inspected at any time in my driveway. The problem doesn't need to be confirmed by a dealer. I can take a picture. It's water in a tail light. Very obvious.
- Reported
- May 2023
- Incident date
- May 2023
- Mileage
- Not provided
- Outcome flags
- None reported
Power TrainApr 2023 · ODI 11517637Details +Close −
The contact owns a 2020 Dodge Durango. The contact stated that while driving at various speeds, the "Service Shifter" message displayed on the instrument panel. The contact then stated that while driving at 65 MPH, several messages appeared on the instrument panel and the steering wheel became difficult to turn. The contact used excessive force to steer the vehicle off to the shoulder of the highway. The contact also stated that the vehicle failed to accelerate while depressing the accelerator pedal. Due to the failure, the vehicle was towed to the dealer where it was diagnosed with a defective shifter control module. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 29,980.
- Reported
- Apr 2023
- Incident date
- Apr 2023
- Mileage
- Not provided
- Outcome flags
- None reported
Electrical SystemApr 2023 · ODI 11515417Details +Close −
The start stop system is the Durango is terrible! That was my first problem. My second issue is, out of nowhere. We now have inner engine issues. The engine will not hold compression, but there are no leaks! I have only had a vehicle for six months! Now I am paying on a vehicle. I cannot drive and cannot afford fix!
- Reported
- Apr 2023
- Incident date
- Sep 2022
- Mileage
- Not provided
- Outcome flags
- None reported
SuspensionJan 2023 · ODI 11501744Details +Close −
The UConnect system in the 2020 Dodge Durango SRT has been compromised. the vehicle has experienced major safety concerns and life threatening issues for the driver. All components from body telemetry to speed control breaking fuel consumption electrical the brain itself the GPS the tracking equipment and software. Somebody a(hacker or Toyota) is remotely hacked and controlling the system just like the voluntarily recall of Jeep. However the UConnect system is a Toyota product or I was lead to believe. The Uconnect system has failed. It has been hacked. The malware has affected every component of the the Dodge Durango. The vehicle needs to be recalled and bought back. Taken off the road. The defective software makes the vehicle a death trap and a malware networking hub. I fear for my life and the safety of my life because of this vehicle. This has been a daily occurrence since 06/14/2022, When I purchased the vehicle.
- Reported
- Jan 2023
- Incident date
- Jan 2023
- Mileage
- Not provided
- Outcome flags
- None reported
StructureNov 2022 · ODI 11494566Details +Close −
Rear lift gate opens while driving and will not latch or stay closed. This has happened three times. The second time $10,000 in I-pads for work fell out on the road. Taken to dealership and repaired twice and now it has been sitting at dealership for 3 weeks for the third repair. The last time it happened my grandson had to sit in the cargo area to hold it down due to snow while daughter drove across town to dealership. This is an ongoing issue and many complaints about this online.
- Reported
- Nov 2022
- Incident date
- Nov 2022
- Mileage
- Not provided
- Outcome flags
- None reported
Exterior LightingMay 2022 · ODI 11466287Details +Close −
The center liftgate "racetrack" lamp assembly experienced water intrusion and pooling in the lower RH corner between the clear outer lens and red LED light strip. The concern and defect were confirmed by the local Dodge service department and replaced under the vehicle manufacturer's Basic Limited Warranty. Observation of other 2014-2022 Dodge Durango models with the same lamp assembly and water intrusion problem indicates a partial or full failure of the outer red LED racetrack light band will eventually result. Such a failure could increase the probability of rear-end collision in low visibility or nighttime conditions due to insufficient illumination of the vehicle's rear. Note: the lamp assembly is a sealed, non-serviceable, component and must be replaced as an entire unit.
- Reported
- May 2022
- Incident date
- May 2022
- Mileage
- Not provided
- Outcome flags
- None reported
Exterior LightingMay 2022 · ODI 11465348Details +Close −
It is well known in the Dodge Durango community that the main tail light housing on these vehicles was not properly sealed from weather elements. Over the course of time, water intrusion will cause areas of the tail light to burn out, gradually leading to the entire system to fail. Dodge is well aware of this but does not offer any repair outside of warranty period if this happens on factory housing. The repair cost for this is astronomical considering this is a defect straight from the factory. Dodge needs to make it a point to create a recall for the Durango to have the tail light properly sealed and reinstalled at no cost to the owner. When these lights burn out this causes a massive safety hazard at night.
- Reported
- May 2022
- Incident date
- May 2022
- Mileage
- Not provided
- Outcome flags
- None reported
Exterior LightingJan 2022 · ODI 11448293Details +Close −
Bought vehicle new in 2020, has 41K miles. Tonight, I noticed when arriving home that the entire center light on the lift gate is not functioning. I also do not have tag lights and my rear camera is non-functioning. At night, the back of the vehicle is not lit very well without that center light plus the tag is not illuminated. I appears this is a common issue with the Durango. I feel is poses a serious risk due to the rear lighting not functioning.
- Reported
- Jan 2022
- Incident date
- Jan 2022
- Mileage
- Not provided
- Outcome flags
- None reported
Vehicle Speed ControlNov 2021 · ODI 11440881Details +Close −
The contact owns a 2020 DODGE DURANGO. The contact stated that while driving approximately 55 mph with the cruise control on but not engaged. The contact stated they attempting to accelerate the vehicle however the vehicle had a delayed response. As they passed the vehicle they felt the engine shift underneath their feet. The contact stated that when they removed their pressure off the accelerator pedal they felt the vehicle accelerator activate on its own accord. The vehicle felt as though it activated the cruise control as if it was driving on its own causing the contact to attempt to apply the brakes however the vehicle failed to stop. The contact floored the brakes however they failed. The contact had to avoid other traffic. The contact stated that during this time they often came within the 3 feet parameter for the Collision Warning to activate however it failed to do so each time it should have. They put their foot on the accelerator where a warning light that stated service regarding speed warning light. The contact lifted the accelerator backwards with their foot to release some of the pressure and pressed the brake at the same time for the vehicle to eventually relieve its own control where the contact was able to control the vehicle. The contact stated that it wasn't till about three minutes later they were able to pull over and come to a stop. The contact had taken the vehicle to the dealer who were unable to locate the service history. The vehicle had not been diagnosed and or repaired. The contact spoke with the manufacturer and a case was opened. The approximate failure mileage was 26,7500.
- Reported
- Nov 2021
- Incident date
- Nov 2021
- Mileage
- Not provided
- Outcome flags
- None reported
Electrical SystemNov 2021 · ODI 11439479 · fireDetails +Close −
The contact owns a 2020 Dodge Durango. The contact stated that he auto-started the vehicle while it was in the driveway. The contact stated as he came outside, the vehicle was on fire. The contact was able to extinguish the fire with the assistance of the fire department. There were no injuries sustained. A police report was filed. The dealer and the manufacturer were not notified of the failure. The vehicle was totaled. The approximate failure mileage was 11,200.
- Reported
- Nov 2021
- Incident date
- Nov 2021
- Mileage
- Not provided
- Outcome flags
- Fire
Exterior LightingSep 2021 · ODI 11431314 · 1 injuriesDetails +Close −
The rear tail lights have a sharp edge that is beak shaped and if you brush up against it on accident it slices into your skin or clothes. I was loading groceries and my arm skimmed over it and sliced a whole piece of skin off. I have researched the incident to see if others have had the same experience looking for a recall or solution after it happened to me and my husband multiple times most recently myself a big cut and I see forums with other people sharing same story.
- Reported
- Sep 2021
- Incident date
- Aug 2021
- Mileage
- Not provided
- Outcome flags
- 1 injuries
Exterior LightingJul 2021 · ODI 11424824 · 2 injuriesDetails +Close −
There is a very sharp side on the back rear taillight that connects with the lift gate. This razor sharp edge has cut myself, husband, and almost my son. The only thing that saved him from getting cut was the sleeve on his shirt. I have reported this issue to Chrysler. An investigation is in process. The man came out to take pictures he also agreed this was a safety issue. Both my husband and I have been left with permanent scars.
- Reported
- Jul 2021
- Incident date
- Jun 2021
- Mileage
- Not provided
- Outcome flags
- 2 injuries
This page shows the latest 50 reports to keep it usable. The count above includes every complaint NHTSA has returned for this model year.
Recalls(2)
Open a recall to read what NHTSA says is wrong, what can happen, and how it gets fixed. Check the VIN and remedy eligibility with a dealer; federal no-charge requirements have an age limit, though a manufacturer may offer more coverage.
Back Over PreventionOct 2020 · 20V191000Details +Close −
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Open full NHTSA recall record →Air Bags · 21V280000Details +Close −
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.
Risk: A loose or missing fastener may cause the side curtain air bag to deploy incorrectly, increasing the risk of injury.
Remedy: Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.
Open full NHTSA recall record →A campaign can apply to this model year without being incomplete on a specific vehicle. Check the VIN with NHTSA or a dealer to confirm whether a particular car needs repair.
Investigations
1 NHTSA investigation on record
Investigations are agency reviews, not findings that a vehicle is defective.
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Crash-test ratings
2020 Dodge Durango SUV RWD NHTSA source
- Overall
- Frontal
- Side
- Rollover
2020 Dodge Durango SUV 4WD NHTSA source
- Overall
- Frontal
- Side
- Rollover
Fuel economy by trim
| Trim | Engine | Drivetrain | Transmission | City | Hwy | Combined |
|---|---|---|---|---|---|---|
| Durango RWD | 3.6L 6-cyl | Rear-Wheel Drive | Automatic 8-spd | 19 | 26 | 21 |
| Durango AWD | 3.6L 6-cyl | All-Wheel Drive | Automatic 8-spd | 18 | 25 | 21 |
| Durango RWD | 5.7L 8-cyl | Rear-Wheel Drive | Automatic 8-spd | 14 | 22 | 17 |
| Durango AWD | 5.7L 8-cyl | All-Wheel Drive | Automatic 8-spd | 14 | 22 | 17 |
| Durango SRT AWD | 6.4L 8-cyl | All-Wheel Drive | Automatic 8-spd | 13 | 19 | 15 |
EPA laboratory estimates by trim and engine. Actual mileage varies with driving, weather, load, and maintenance. EPA source.
Before you buy
Useful next checks
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Compare the year-by-year record
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2020 Dodge Durango: frequently asked
What does the complaint record show for the 2020 Dodge Durango?
Owners filed 53 NHTSA complaints about the 2020 Dodge Durango. This is raw owner-reported complaint volume with no production or exposure normalization, so it is not a reliability score or a best/worst-year ranking.
What are the most common problems on the 2020 Dodge Durango?
The most-reported problem areas are Exterior Lighting (36% of complaints) and electrical system (13%).
How many recalls does the 2020 Dodge Durango have?
2 recalls have been issued that affect the 2020 Dodge Durango, covering components such as back over prevention. Check the VIN with NHTSA and ask a dealer to confirm remedy eligibility; federal no-charge requirements have an age limit, though manufacturers may offer more coverage.
What gas mileage does the 2020 Dodge Durango get?
The EPA rates the 2020 Dodge Durango between 15 and 21 mpg combined, depending on trim and drivetrain.