2019 Chevrolet Volt

The contact owns a 2019 Chevrolet Volt. The contact stated that while the vehicle was shifted to park(P), the message to “Shift to Park” remained displayed. The contact was unable to turn off the vehicle. The contact stated that for approximately 10 minutes, the gear shifter was shifted out of and back into park to be able to turn off the vehicle. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Chevrolet Volt. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the battery high-voltage disconnect relay. The vehicle was not repaired due to a lack of part availability. The manufacturer was notified of the failure, a case was opened, and the manufacturer confirmed that the part was on backorder. The failure mileage was 80,000.

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

When shifted into park, persistent error message that car was not in park. Unable to shut off the car despite numerous manipulations of shift. Few similar preceeding incidents were resolved by shift to drive then back to park. Goes to dealer tomorrow. Car running endlessly is dangerous. What if I could not stay with the car, or the car was on the local ferry. No one has inspected it yet. First time problem occured was in November 2024. Most recent more serious problem occured Friday. I am afraid to use the car since, and have not driven it since.

Reported

Dec 2024

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

Driver seat frame has a loud squeak during normal operation of vehicle. Driver seat is a critical safety item, and my concern is that the seat frame has a manufacturing defect.

Reported

Dec 2024

Incident date

Dec 2021

Mileage

Not provided

Outcome flags

None reported

Two incidents related to the powertrain. 1) In December, 2023, the EV battery was drained and the car would not start based on the gas motor. The dealer fixed it in our recollection. 2) On [XXX], I was driving the car out of a Detroit Convention Center parking lot, going up the ramp when the car, with no warning, completely lost power and stopped. The message on the display said "Powertrain loss" or "Powertrain lost." I wish I had taken a photo of it, but I was panicked. Cars were backed up behind me on the ramp out of the parking garage, honking and having to back up. I tried turning the car off and on, googling the problem, and was about to call a tow truck when after 12-13 minutes, I was able to restart the car. I was scared that this could happen again on the freeway. When we could do it together, my husband and I took the car to Chevrolet Suburban of Ann Arbor, which says that they can find nothing wrong with the car, cannot replicate the problem, and that the car computer does not have any error code. They and GM are not willing to do anything to fix it. If they are really unable to find an error code, then something is wrong with the car computer too. I will not drive that car again until it is fixed - I consider it to be risking my life and others' lives to do so. We are spending a lot of money leasing a replacement vehicle as they will not even give us a loaner. The car is just sitting in their lot. And if we trade it in, will they resell it to someone else, potentially putting their lives at risk? - The vehicle is available for inspection at Chevrolet Suburban Ann Arbor. - My safety was at risk. So was that of other drivers around me. I could have been rear-ended. - The problem has not been reproduced/confirmed. - The vehicle and component have not been inspected by the manufacturer, police etc to our knowledge. - There was NO warning ahead of time and no symptoms prior to the problem. The warning message displayed simultaneously with the problem INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

Mileage: 38523 Engine Not Available Service Soon Propulsion Power Is Reduced Fuel Range Low: 3/4 Tank full of gas [XXX] - I was driving Northbound on [XXX] South of Castlewood in Northern California. I was driving 70 mph when I suddenly received the error messages above on my dashboard screen. The vehicle immediately had power from 70 mph quickly going below 59 mph. The traffic was extremely high and I had to quickly use my hazard flashes and carefully maneuver to the right shoulder of the frwy. The vehicle lost power so quickly I could have easily been rear ended or in a serious vehicle accident. The dealer test drove the vehicle and stated they received the errors at 95 mph. The dealership is recommending I have the entire transmission replaced with the assembly and the 45,000 mile maintenance. No other warning lamps, messages or symptoms or failures occurred. First occurrence [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

While driving home one evening, the power steering suddenly failed. A warning message displayed to service the power steering. It became very difficult to steer the car. I had to pull extremely hard on the wheel to be able to make turns. For the turn into my community, I had to make four attempts to get the car to clear the turn through the entrance gate, needing to back up repeatedly and retry. Fortunately I did make it home safely and shut the car down. I made an emergency repair appointment for the next day at a Chevrolet dealership. In the morning the power steering was back. The car was inspected at the dealership. They told me a software update was needed and they charged me $450 to do that.

Reported

Dec 2023

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

Vehicle lost propulsion and all power mid turn at approximately 45mph. Powe steering and assisted brakes were gone. Conditions were rainy, resulting in single car crash. Car did not restart. No codes present. Occurred again after repairs at 70mph on highway. Codes P0AC4 and P0C0E indicating Drive Motor Power Inverter B. Despite being under warranty, GM cannot repair, and has no replacement parts. GM has ignored messages requesting buyback per federal law.

Reported

Dec 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

Crash

I am getting "shift to park" error when turning off vehicle. Vehicle does not shut off--problem is defect in the transmission and apparently this is fairly common defect yet there is no recall???

Reported

Nov 2023

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

Vehicle has developed an intermittent issue when placed in park. Displays a message "Attention Needed: Shift to Park" accompanied by audio alerts inside and outside of the vehicle. This is obviously unsafe as the vehicle cannot be parked and turned off reliably. GM Technical Bulletin 19-NA-206 issued in May 2021 (attached) specifically states that that this repair is covered for the Volt by the separate Voltec Component Warranty. GM refuses to honor the warranty.

Reported

Sep 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

I purchased this vehicle from East Bay BMW in Pleasanton, CA on April 8, 2023. On August 28, 2023, to September 4, 2023, I began to receive messages on the dashboard stating shift to park. The shift lever was in park but was not registering this. I had to wiggle the shift lever to get the message to go away and be able to turn my vehicle off. On September 5, 2023, I had the same issue but this time no matter what I did the message would not go away and I was not able to turn my car off for 10 minutes. On September 5, 2023, I called the dealership and spoke with [XXX] -the Service Advisor who told me he would need to speak with his colleagues and get back to me. As of today September 5, 2023. I have no solution to this problem and cannot drive this vehicle for fear I won't be able to have it recognized when it is in park. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Sep 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

This is a Legitimately Serious Concern regarding GM Vehicles (including Chevrolet) and Dealer Service Compliance with "Safety Warnings" and Reliability Warnings as in Factory Service Manuals. Specifically "Single Use Fasteners" and "Do Not Use Air-Impact on Brake System Fasteners" and "TTY Fastener Dual Pass Torque-to-Yield Specifications" . . .  1.) Widespread Non Compliance with Single Use Brake Components (Fasteners, Seals, Bellows) - every set of Brake-Pads / Rotor Replacement should show corresponding Parts Billing.  2.) Shortcuts to Brake System Service by using Air-Wrench removal / installation using Torture-Sticks. 3.) Multiple Different Torque Specifications for each Component / Fastener (upper/lower/front/rear) likely also 'Shortcuts Taken by using Air-Wrench Torque-Sticks vs Precision Torque Wrench (Pass1=Torque, Pass2 = Rotation Degrees) Seriously these are all called out in the Factory Service Manuals. To inspect, without biasing discovery, but easily, a video (shop security cam) review would easily confirm NONCOMPLIANCE of Impact-Wrench Use on Brake Component Fasteners and TTY Fasteners Protocols and a Simple Review of Brake Rotors should show at least 2 NEW TTY Fasteners per each New Rotor used (check invoices for Rotor Replacement Services). This is NOT A Trivial Picky Customer Concern . . . It is a *Serious Safety Concern* . . . Check the Factory Service Manual, note that most likely inventory control doesn't show TTY Single use Fasteners / Rotor Replacement correlation . . . See Service Manual WARNING . . .  Consult your Liability Attorneys to estimate the Cost of Urgent Safety Recall for Dealer Serviced Rotors/Brakes.  . . . Compliance is not a Nice To Do Thing . . . Compliance is Mandatory Engineering Factory Service Manual Specifications. Period.  Do Not Neglect Action on this Factory Specifications Compliance Mandate as spelled out in detail in the Factory Service Manuals for most GM Vehicles serviced by Certified Dealer Service

Reported

Jul 2023

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

Started in late summer/fall of 2022 getting 'shift to park' error. The vehicle is in park and unable to turn off the vehicle when I get this error. I have noticed the error is more prone to come on when the parking break is also engaged or if it's on any sort of hill but I cannot pinpoint the cause of the annoying error. Sometimes I could spend 5 minutes or more getting the error to clear--usually am able to clear by doing a combination of moving/turning on/off the parking break, the shift and/or turning on/off the car and/or opening the door.

Reported

Jun 2023

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

2019 Chevy Volt gave a Shift to Park message when vehicle was already in Park. Could not turn off vehicle. Had to restart Volt, then take out of park, but back in park and message disappeared and was able to safely leave vehicle.This happened approximately 6 times in one outing. Also somehow the electric parking brake light came on the dash console but I had not applied the parking brake yet!! No symptoms, warning lamps, or messages before this happened. Have not made appointment yet to take to dealer to get repaired - hopefully under warranty.

Reported

Jan 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

I was getting on the I15 freeway. After I entered, I set the cruise control and it immediately began to accelerate the vehicle to maximum speed. I was unable to turn it off and had to repeatedly push the brakes to keep the speed below 70 + mph. Smoke from the brakes began to fill the passenger compartment. I got off the freeway and when I slowed to about 20 mph, I heard a clunk under the dash and the cruise control turned off. I drove home the rest of the way without cruise control without incident. I am taking the car to a Chevy dealer today to investigate the cause.

Reported

Oct 2022

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

Car just stops when the battery control module stops working. Potential to leave us stranded in traffic. Confirmed as a defective part by the dealer.

Reported

Oct 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

Intermittent shift to park message when in park. Unable to turn off vehicle.

Reported

Aug 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

Shift car issues. The car would not shut off because it doesn’t recognize that the gear is in parking.

Reported

Aug 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

Intermittently, the car would not turn off, starting in about July, 2022. After shifting the car into park and pressing the On/Off switch, the car displayed a message like "Action required. Shift to park". It was impossible to know if the car really was not in park, and would roll into someone, and it was certainly unsafe to walk away and leave the car "on". A Chevy forum showed that this problem is COMMON and pointed me to GM TSB 19-NA-206 (https://static.nhtsa.gov/odi/tsbs/2020/MC-10171895-9999.pdf). The TSB exactly describes the symptom I observed and lists one of the exact parts that the Huston Chevrolet service department replaced on 8/3/2022 - 84733196 N-Harness. The dealer, Chevrolet customer service, and GM customer service all told me that this repair was not covered under warranty, though the TSB says this on page 4: "Specific to the Volt model, repairs are covered under the Voltec (Electric and Hybrid Vehicle) Warranty." GM said that I would have received a letter if the TSB applies to my specific car. I paid Huston Chevrolet $446.79 to repair this problem, and believe the manufacturer should 1) reimburse me for the cost and 2) notify other owners about this common and dangerous manufacturing defect.

Reported

Aug 2022

Incident date

Aug 2022

Mileage

Not provided

Outcome flags

None reported

About half the time, when I put the vehicle into park, a warning comes up telling me that the vehicle is not in park. I can make the problem go away by wiggling the shift lever. But it is a recurring problem, and it is getting worse.

Reported

Jul 2022

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

Vehicle displays error message "shift to park" while vehicle seems to be in park, resulting in a situation in which the vehicle will remain running and energized after driver thinks they have put the vehicle in park, turned it off, and exited.

Reported

Jul 2022

Incident date

Jul 2022

Mileage

Not provided

Outcome flags

None reported

My shift control button gets stuck when I put the car into park. Shift control assembly needs to be replaced and installed harness as per doc#5403533.

Reported

Jun 2022

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

1. Intermittent instruction to put vehicle in PARK when trying to start or shut down when in PARK already. 2. Intermittent NO REMOTE DETECTED when remote is in the car

Reported

Jun 2022

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

I was in stop and go traffic; when the car in front of me stopped suddenly, I tried to brake. I was far enough back that I should have been able to stop in plenty of time. My brake pedal froze and would not depress (brake pump failure). There were no warning light prior. The car has less than 28,000 miles and relatively new tires.

Reported

Jun 2022

Incident date

May 2022

Mileage

Not provided

Outcome flags

Crash

Was approaching an intersection with a stoplight that was red. Another car stopped at light. Applied brakes, but car slowed down only slightly, no matter how hard the brake pedal was applied. It was like braking on black ice, even though the cars wheels were still going around. Rear ended the car at the light. Suspect that computer was telling the car to try to charge the battery using the forward motion of the car instead of stopping the car. All air bags deployed. Injuries were limited to bruises, abrasions, and general body soreness. Vehicle currently in possession of Allstate Ins. Have requested that brake system be inspected, and computer info be downloaded. Car was totaled. No injuries in other vehicle. No previous problems, no warning lamps or messages prior to accident. Car had been well maintained, including all recalls, and received routine maintenance (oil change, tire rotation) about three months before the incident. Problem has not been reproduced, nor is it likely to be since the vehicle is undrivable.

Reported

May 2022

Incident date

May 2022

Mileage

Not provided

Outcome flags

Crash 1 injuries

Car does not shift into park without multiple tries. I can’t turn off car if it’s not on park

Reported

Apr 2022

Incident date

Mar 2022

Mileage

Not provided

Outcome flags

None reported

2019 Volt - Shift to Park issue My 2019 Chevy Volt is having an issue when shifted to Park from Drive and all shift stick positions. If you shift to park to turn off engine you get a message on console that says "SHIFT TO PARK). You have repeatedly turn off/on engine/system to message to clear so you can leave vehicle off. System will not shut off until car reads that car is park. Something (sensor?) is not telling system that car is in Park.

Reported

Mar 2022

Incident date

Feb 2022

Mileage

Not provided

Outcome flags

None reported

When shifting to park, the vehicle reports that it is NOT in park. This prevents turning off the vehicle. It is difficult to confirm that the vehicle is indeed in the park mode. This is happening more and more frequently and we will contact the dealer for service. I have not called the dealer about this yet.

Reported

Aug 2021

Incident date

Aug 2021

Mileage

Not provided

Outcome flags

None reported

System propulsion lost on start up. When I called a tow truck for a jump, they confirmed the 12V battery still had a full charge and the vehicle should have been able to start. The dealer indicated that they saw the same propulsion system DTC, but could not identify the problem. After a few days of having it, the car worked "normally" again, and the dealer was unable to replicate it in the shop. This happened once before on start up - the vehicle spontaneously lost power and seemingly resolved itself a few days later.

Reported

Jun 2021

Incident date

May 2021

Mileage

Not provided

Outcome flags

None reported

'SHIFT TO PARK' ISSUE. AFTER POWERING OFF CAR I GET AN ALERT ON DASHBOARD THAT LOOKS LIKE THIS 'SEE IMAGE'. THIS HAPPENS EVEN THOUGH THE VEHICLE IS SET TO PARK. VEHICLE WILL NOT TURN OFF UNTIL JIGGLING THE SHIFT HANDLE OR TURNING ON CAR AND RE SETTING SHIFT HANDLE TO PARK. RECURRING ISSUE.

Reported

Apr 2021

Incident date

Apr 2021

Mileage

Not provided

Outcome flags

None reported

HAD SHIFT TO PARK APPEAR AND CAR WOULD NOT SHUT OFF. IF YOU PLAY WITH IT IT MIGHT SHUT OFF BUT WILL NOT ALLOW IT TO RESTART. GM IS AWARE OF THIS AND HAS PUT MULTIPLE TSB'S OUT TO FIX IT AND NOW THEY HAVE A NEW ONE. IT AFFECTS ALL GEN 2 VOLTS AND OTHER MODELS. IT CAN STRAND YOU IF IT HAPPENS. THIS SHOULD BE A RECALL NO ONE WANTS TO BE STRANDED IN THE DARK ANYWHERE.

Reported

Dec 2020

Incident date

Nov 2020

Mileage

Not provided

Outcome flags

None reported

LEASING 2019 CHEVY VOLT FROM DGDG CHEVY: END OF SEPTEMBER -- MAJOR SAFETY ISSUE (BRAKES): END OF SEPTEMBER 2019, THE VEHICLE HAD LIMITED BRAKE POWER (CHECK ENGINE LIGHT ON AND TRACTION CONTROL DISABLED). WHEN BRAKING, THE CAR MAKES VERY LOUD (SYSTEM NOISE) AND SKIDS WHILE BRAKING. AFTER NEARLY CRASHING THE CAR COUPLE OF TIMES IN THE HIGHWAY (DUE TO VERY POOR BRAKING), CAR WAS TURNED INTO CHEVY DGDG AND PROBLEM WAS CONFIRMED. CAR WAS RETURNED BACK SECOND WEEK OF OCTOBER AND INITIAL ISSUES WENT AWAY. FIRST WEEK OF DECEMBER 2019 -- MORE BRAKE PROBLEMS / RISK TO DRIVERS BRAKE ISSUE HAD RETURNED (LIMITED BRAKE POWER; SKIDS WHILE BRAKING, MAKES LOUD BEEPING NOISE, CHECK ENGINE LIGHT ON/TRACTION CONTROL OFF). I BOUGHT IT BACK TO THE SAME DEALERSHIP, AFTER NEARLY REAR ENDING FEW CARS DUE TO THE MALFUNCTION OF THE BRAKE. ISSUE WAS CONFIRMED AND WAS IN THE SHOP FOR OVER 70DAYS+. CAR WAS RETURNED AFTER REPLACING THE BRAKE SYSTEM. FIRST WEEK OF FEBRUARY 2020, SAME ISSUE OCCURRED AFTER LESS THAN WEEK OF RECEIVING MY CAR BACK (TOOK MORE THAN 70DAYS IN THE SHOP). SAME ISSUE, BRAKES ARE NOT FUNCTIONING PROPERLY, ALMOST REAR ENDED SOMEONE AGAIN, AS A RESULT OF IT. SHOP IS TAKING A LOOK AT IT AGAIN. I'M WRITING THIS REPORT IN HOPES OF GAINING ATTENTION OF THIS MAJOR SAFETY ISSUE WHICH IS PUTTING MY LIFE, AND OTHERS AT RISK, WORKING WITH CHEVY. I HAVE THE FEAR THAT THIS PROBLEM CAN OCCUR AGAIN, BASED ON PREVIOUS ATTEMPTS, AND NO REAL RESOLUTION.

Reported

Feb 2020

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

2018 CHEVROLET VOLT. CONSUMER WRITES IN REGARDS TO TRANSMISSION FAILURE. *LD THE CONSUMER STATED WHILE DRIVING THE FREEWAY, THE VEHICLE EXPERIENCED SUDDEN LOSS OF ACCELERATION. THE DEALER WAS MADE AWARE OF THE FAILURE. *JS

Reported

Sep 2019

Incident date

Aug 2018

Mileage

Not provided

Outcome flags

None reported

BRAND NEW CAR SUDDENLY STALLED WHILE DRIVING - STILL HAD ABOUT 10 EV MILES LEFT AND A FULL TANK OF GAS WHEN IT HAPPENED, TRAVELING STRAIGHT AT AROUND 45MPH. MESSAGES DISPLAYED ON DASH TELLING ME "PROPULSION POWER REDUCED TO 0" AND "SHIFT TO PARK", GIVING ME ABOUT 30 SECONDS TO PULL OVER BEFORE IT COMPLETELY STOPPED. RESTARTED CAR SEVERAL TIMES, BUT "INITIALIZING WAIT TO SHIFT" AND "PROPULSION POWER REDUCED" MESSAGES DISPLAYED, AS WELL AS CHECK ENGINE LIGHT. CAR WOULD NOT SHIFT OUT OF PARK, EVEN TO NEUTRAL. LUCKILY I WAS ON A QUIET CITY STREET AT NIGHT AND NOT ON THE FREEWAY, AS THIS COULD HAVE BEEN EXTREMELY DANGEROUS. ON STAR SERVICE HAD ME TOWED TO DEALERSHIP, WHOSE SERVICE DEPARTMENT SAID IT WAS A FAULTY PART IN THE ELECTRIC ENGINE CHARGING MODULE. THEY WILL REPLACE THE PART. HOWEVER, SINCE HAVING THIS ISSUE I HAVE READ OF COUNTLESS OTHER SIMILAR SITUATIONS ON PREVIOUS VOLT MODELS, WITH SUDDEN STALLING AND "PROPULSION POWER REDUCED" MESSAGES. IT IS SO COMMON THERE IS A PINNED MESSAGE ABOUT IT ON THE VOLT INTERNET FORUMS, AND I HAVE READ SEVERAL PREVIOUS NHTSA COMPLAINTS. IT SEEMS ALL TOO COMMON AND I BELIEVE IS SOMETHING THAT SHOULD BE INVESTIGATED AS IT COULD CAUSE SERIOUS INJURY OR DEATH DEPENDING ON WHERE/WHEN IT HAPPENS. IF IT WAS A KNOWN FAULT ON PREVIOUS VOLT MODELS IT SHOULD HAVE BEEN FIXED IN THE 2019 VERSION.

Reported

Dec 2018

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

None reported

General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.

Risk: A reduction of braking performance can increase the risk of a crash.

Remedy: GM will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began October 11, 2018. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 18279.

General Motors LLC (GM) is recalling certain 2018-2019 Cadillac CT6, Escalade ESV, Chevrolet Suburban, Volt, and GMC Yukon XL vehicles. Certain second-row or third-row rear seatbelts retractor assemblies may not automatically lock when the seatbelt is fully pulled out of the retractor, possibly preventing a child seat from being properly secured. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

Risk: If the child seat is not properly secured in the event of a crash, it can increase the risk of injury.

Remedy: GM will notify owners, and dealers will inspect the rear seatbelt retractors and replace them if necessary, free of charge. The recall began November 7, 2018. Owners may contact Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is 18315.