Verdict
2020 Chevrolet Impala: Complaints, Recalls & Known Issues
What the public record actually says about the 2020 Chevrolet Impala — every figure below is a NHTSA or EPA number, not an opinion.
The read
Middle-of-the-pack complaint volume for sedan.
Owners filed 14 NHTSA complaints — fewer complaints than 56% of 2020 sedans. Unknown Or Other leads the reports (36%). No safety recalls on record.
Based on NHTSA complaint volume against 2020 sedans, not adjusted for how many were sold. It describes the model year, not the individual car you are looking at.
Complaints filed
14
Reports to NHTSA, 2020
Safety recalls
0
NHTSA campaigns on record
NHTSA crash test
Overall NCAP rating
Combined MPG
22
EPA estimate
Complaint volume vs. segment peers
Fewer complaints than 56% of 2020 sedans
The bar is this car's percentile among 2020 sedans by complaint volume — a full bar means the fewest complaints in its class. Not adjusted for sales.
Known issues
Unknown Or Other issues lead owner complaints (36% of 14 reports), followed by steering (21%).
Share of all 14 NHTSA complaints for this model year, grouped by the component owners named. Bars are scaled to the largest category. Examples: ODI 11744373, ODI 11615752, ODI 11615402, ODI 11598638, ODI 11492193.
Recalls
0 recalls — none issued for this model year as of Jul 2026. Recall records can change as NHTSA publishes new campaigns.
A campaign can apply to this model year without being incomplete on a specific vehicle. Check the VIN with NHTSA or a dealer to confirm whether a particular car needs repair.
Investigations
0 NHTSA investigations on record
No investigations are on record as of Jul 2026. An empty record is not a clean bill of health.
Crash-test ratings
2020 Chevrolet Impala 4 DR FWD NHTSA source
- Overall
- Frontal
- Side
- Rollover
Fuel economy by trim
| Trim | Engine | Drivetrain | Transmission | City | Hwy | Combined |
|---|---|---|---|---|---|---|
| Impala | 3.6L 6-cyl | Front-Wheel Drive | Automatic (S6) | 18 | 28 | 22 |
| Impala | 3.6L 6-cyl | Front-Wheel Drive | Automatic (S6) | 19 | 28 | 22 |
EPA laboratory estimates by trim and engine. Actual mileage varies with driving, weather, load, and maintenance. EPA source.
Before you buy
Useful next checks
Federal records tell you about patterns. These checks can tell you more about the specific car in front of you.
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Compare model years
"Fewest reports" and "most complained" describe raw NHTSA complaint totals, not vehicle reliability. The last few model years are left unlabelled because they have had less road time.
2020 Chevrolet Impala: frequently asked
What does the complaint record show for the 2020 Chevrolet Impala?
Owners filed 14 NHTSA complaints about the 2020 Chevrolet Impala — fewer complaints than 56% of comparable 2020 sedans, so it sits toward the stronger end of its class. That's a signal, not a guarantee about any single car.
What are the most common problems on the 2020 Chevrolet Impala?
The most-reported problem areas are Unknown Or Other (36% of complaints) and steering (21%).
How many recalls does the 2020 Chevrolet Impala have?
No safety recalls are on record for the 2020 Chevrolet Impala as of Jul 2026.
What gas mileage does the 2020 Chevrolet Impala get?
The EPA rates the 2020 Chevrolet Impala at 22 mpg combined.