2013 Cadillac XTS

The contact owns a 2013 Cadillac XTS. The contact stated that several codes will intermittently illuminate on the vehicle, such as code 813, which refers to a transmission communication failure; a malfunction with the Instrument or Cluster (IPC); and code 62, which refers to the Body Control Module (recalls 13 and 158). The Power Steering, Drive Carefully, and Suspension warning lights would illuminate. The instrument panel would suddenly black out, or certain monitoring systems, such as the speedometer, would fail. All failures would occur intermittently. The vehicle was taken to a certified mechanic, who informed them that water intrusion into a bulk cluster behind the bumper of the front passenger's wheel, where several wires for different systems of the vehicle are interconnected. The vehicle was drained, dried, and sealed with silicone. The failures persisted. The contact completed some research and learned of NHTSA Campaign Number: 14v116000 (Service Brakes, Hydraulic) online, which they believed could be related to their failure. The dealer was contacted, and it was confirmed that the VIN was not included in any open recalls at the time. The vehicle was not repaired again. The manufacturer was not informed of the failure. The failure mileage was approximately 156,000.

Reported

May 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2013 Cadillac XTS. The contact stated that while driving at an undisclosed speed, the rear suspension was bouncing, and the vehicle became difficult to maneuver. The message to "Check Leveling System" was displayed on the instrument panel. The contact researched and became aware of a recall; however, the VIN was not under recall. The vehicle was taken to the residence and the vehicle was self-diagnosed and it was determined that the stabilizer bar had detached. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report a failure. The failure mileage was approximately 200,000.

Reported

Feb 2026

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

Automatic Headlamp Leveling System malfunction causing safety issues with nighttime driving.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

My VIN is not associated with the recall, identified as NHTSA ID 12V525. It affected 12,626 2013 Cadillac XTS vehicles manufactured between October 12, 2011, and August 30, 2012. However, the rear seat headrests in this 2013 Cadillac XTS will not stay in the upright position. SAFETY CONCERN: This could lead to the headrest collapsing during a crash, potentially increasing the risk of injury to rear seat occupant I called my local dealer Red Nolan Cadillac and they informed me that since the VIN is not associated with the recall, they cannot help me with a replacement unless I pay $497 for labor and parts to replace the headrests in the rear of my vehicle. HELP!!! I believe this is a safety issue when someone is in the back seat. It has already been identified as a safety issue. The rear seat headrest mechanism may not engage properly, causing the headrest to not lock in the upright position after being folded forward. REMEDY:The recall involved replacing the affected headrest mechanisms with a revised design.

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

As I’m driving with cruise set my brake lamps intermittently flashing without breaking and the cruise control potentially disengage. A software glitch in the body controls module. Plus, my passenger light says the dim light it out when it’s not. I’v had a mechanic replace the light multiple times and he says it something in the wiring.

Reported

Feb 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

I have replaced my low beam 4 times and it’s still showing the light is out and it is. My cruise control disengaged when I’m driving above 65 with the cruise set and there’s no cars in front of me.

Reported

Feb 2025

Incident date

Feb 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2013 Cadillac XTS. The contact stated while driving 25 MPH and attempting to stop, the brake pedal was depressed; however, the vehicle failed to respond as needed with the brake pedal going down to the floorboard. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 118,000.

Reported

Nov 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

The gear is stuck between P and R. I am unable to move the vehicle when this occurred, I have too call AAA.

Reported

Apr 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

Cadillac Cue Radio spider web cracked. After doing further research I have found that GM has been aware of the issues and has still yet to do a recall or work with people on replacing them at no cost as the radio screen is something out of the consumer hands. The whole touch screen will go out as I’ve read and not be able to use any radio function or control anything else the radio screen does.

Reported

Jan 2024

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

Rear seat head restraint does not lock in upright position. I drive with read head restraint folded down for visibility. When I try to lock in upright position for passengers, brighter head restraint locks upright.

Reported

Oct 2023

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

Message”stalbility track needs service” while driving, speedometer and rpm hands become unstable with lights for traction coming on. Then car shuts down with no acceleration. Have brought to GM service several times and they can’t find the problem.

Reported

Oct 2023

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2013 Cadillac XTS. The contact stated while driving at an undisclosed speed, the hazard lights independently activated, and the CUE touch screen became inoperable. The electrical system failure warning light was illuminated. The contact was able to safely drive the vehicle. The contact stated that the vehicle then lost motive power and was towed to a nearby Pep Boys, where the contact was informed that the vehicle needed to be taken to the dealer for service. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000.

Reported

Aug 2023

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

Front right passenger side suspension slams hard on the ground while driving at times. It has occurred multiple times and this can be dangerous while driving. It has been checked out and repaired by replacing them but front right side suspension still slams while driving after a few months. This is an expensive problem as well as dangerous.

Reported

Jan 2023

Incident date

May 2022

Mileage

Not provided

Outcome flags

None reported

The contact owned a 2013 Cadillac XTS. The contact stated that they parked their vehicle and approximately 5-10 minutes afterward the vehicle caught fire. The fire department arrived on the scene and extinguished the fire. A police report was filed. There were two vehicles and a bicycle nearby that caught on fire as a result of the contact's vehicle fire spreading. There were no injuries and medical attention was required. The vehicle was towed and deemed totaled. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 120,000.

Reported

Dec 2022

Incident date

Dec 2022

Mileage

Not provided

Outcome flags

Fire

The car shut off while I was driving mid speed. This has happened multiple times luckily I wasnt on the highway. But this has happened many times so glad no other cars hit me, or I didnt crash with my kids in the car. This is so scary and I need Cadillac to look into this issue.

Reported

Aug 2021

Incident date

Aug 2021

Mileage

Not provided

Outcome flags

None reported

DIC(Digital information cluster) fails to come on when I start the car. This is an electronic dashboard and also affects all the steering wheel Controls including cruise control, turning signals and heads up display.Without the system you are essentially driving blind. I notified Cadillac customer service A few months ago and they said they would replace the part but I would have to pay for the labor but they have not done so thus far. This instrument failure apparently happens often and through 2015 they had a service call to replace the part but I was not notified and it did not happen in my car until recently.

Reported

Aug 2021

Incident date

Apr 2021

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2013 Cadillac XTS. The contact stated while driving 15 mph, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with nothing needing to be replaced. The vehicle was not repaired. The contact then stated 3 months later, the vehicle stalled again. The vehicle was then taken back to the dealer where it was diagnosed with the radio module needing to be replaced. The vehicle was repaired however, the failure recurred a month later. The contact then took the vehicle back to the dealer where it was diagnosed with the battery needing to be replaced. The vehicle was repaired however, the failure recurred four months later. The contact then took the vehicle back to dealer where it was diagnosed with the radio needing to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was then taken back to the dealer for the fourth time where it was diagnosed with an unknown fuse needing to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 72,435.

Reported

Jun 2021

Incident date

Jun 2021

Mileage

Not provided

Outcome flags

None reported

Inside Spider Crack on left side of the screen cue.

Reported

May 2021

Incident date

Sep 1981

Mileage

Not provided

Outcome flags

None reported

LEFT BRAKE LIGHT REPAIRED NUMEROUS TIMES- UNDER AND AFTER WARRANTY, STILL NOT WORKING. CUE SYSTEM CRACKED POST WARRANTY NOT USABLE, NAVAGATION HAZZARD, BACKUP HAZZARD DOES NOT ALLOW FOR HANDS FREE DRIVING. THIS IS A COMMON ISSUE, SHOULD BE A RECALL AS REPLACEMENT IS VERY COSTLY AND THE PROBLEM REPEATS WITH THE REPLACEMENT ITEM CUE.

Reported

Mar 2021

Incident date

Jul 2019

Mileage

Not provided

Outcome flags

None reported

CADILLAC CUE SYSTEM IS NOT WORKING. CUE HAS BEEN REPLACED TWICE NOW AND THE SAME ISSUE KEEPS HAPPENING, FIRST IT CRACKS AND THEN YOU LOOSE TOUCH SCREEN THEN IT GOES BLACK. NO GPS AVAILABLE MAKING MY COMMUTES DANGEROUS.

Reported

Mar 2021

Incident date

Mar 2021

Mileage

Not provided

Outcome flags

None reported

THE SUSPENSION IN THE REAR OF THE VEHICLE WILL SUDDENLY AND WITHOUT WARNING TOTALLY COLLAPSE. THIS HAS HAPPENED WHILE DRIVING AND ALSO ONE FIRST GETTING INTO AND STARTING THE CAR. MECHANIC REPLACED A RELAY SWITCH BUT THE PROBLEM CONTINUES STILL. I HAVE LOOKED ONLINE AND FOUND MANY SIMILAR ACCOUNTS FROM VARIOUS OWNERS OF THIS YEAR AND MODEL!

Reported

Mar 2021

Incident date

Mar 2021

Mileage

Not provided

Outcome flags

None reported

THE SUSPENSION OF THE VEHICLE GIVES OUT AND A CORNER OF THE CAR WILL SLAM TO THE GROUND WHILE DRIVING. IT CAN BE DANGEROUS WHEN DRIVING ON THE FREEWAY. YEAR OVER YEAR WE HAVE HAD THE " SERVICE LEVELING SYSTEM " ERROR COME UP FOR OUR VEHICLE. IT IS NOT ONLY EXPENSIVE BUT DANGEROUS TO DRIVE NOT KNOWING WHEN THE SUSPENSION WILL GIVE OUT. DEALERSHIPS HAVE MADE MULTIPLE REPAIRS AND UPDATES TO NO AVAIL. NOTHING SEEMS TO FIX THE PROBLEM.

Reported

Feb 2021

Incident date

Feb 2021

Mileage

Not provided

Outcome flags

None reported

THE BATTERY CABLE, SPECIFICALLY THE POSITIVE ONE, DOES NOT CONDUCT THE ELECTRICITY FROM THE FULLY CHARGED BATTERY TO THE STARTED, LEAVING THE CAR TO NOT START, OR TAKE MULTIPLE ATTEMPTS TO START. EVEN THOUGH THE BATTERY IF FULLY CHARGED, THE VOLTS MAKING IT TO THE CARE ARE 9-10 VOLTS. VOLTMETER SUGGESTS THAT THERE ARE 12 VOLTS IN BATTERY, BUT ONLY ABOUT 9 IN THE POSITIVE CABLE. I'M TOLD THIS IS A COMMON ISSUE IN THESE MODELS, AND THAT IT'S DUE TO A LOOSELY WOUND CABLE.

Reported

Jan 2021

Incident date

Jan 2021

Mileage

Not provided

Outcome flags

None reported

I PURCHASED THIS CAR IN DECEMBER, 2019. THE FIRST PROBLEM IS THAT THEY HAD TO CHANGED THE RADIO. THE SECOND PROBLEM WITH THE CAR IS THAT THE HAZARD 4-WAY FLASHER STOPPED WORKING AND WAS ON PERMANENTLY AND BECAUSE OF THAT IT KILLED THE CAR BATTERY. I CALLED THE CADILLAC DEALER AND THEY TOLD ME TO BRING THE CAR IN. I GIT IT JUMPED START AND TOOK IT IN THAT WAS IN AUGUST, 2020. THEY TOLD ME THE SWITCH WAS NO LONGER GOOD AND NEEDS TO BE CHANGED. IT COST ME OVER $400 TO BE FIXED. ON THE DAY I PICKED UP THE CAR I NOTICED IT A SIGNED ON THE DASH BUT I DID NOT KNOW WHAT IT MEANT BUT THE CAR STARTED TO BOUNCE. THE FOLLOWING DAY I WAS ON MY WAY TO NY FROM NY SO I TOOK LOTS OF HIGHWAY, FROM 287, RT 80 AND SO ON INTO LONG BRANCH, NY. ON MY WAY I ALMOST LOST MY LIFE BECAUSE THE CAR WAS BOUNCING OUT OF CONTROL. I CALLED THE DEALER AND REPORTED WHAT HAD HAPPENED. MATTHEW TOLD ME TO BRING BACK THE CAR TO SEE WHAT HAPPED. I LEFT THE CAR FOR COUPLE OF DAYS I THINK IT WAS 8/28/2020. HE CALLED ME ON 9/1/2020 TO LET ME KNOW THAT THE AIR SUSPENSION CONTROL MODULE HAD FAILED AND IT WOULD COST ME OVER $1700.00 TO BE FIXED. SINCE THAT TIME THE CAR HAS BEEN SITTING IN MY DRIVE WAY AND CANNOT DRIVE BECAUSE I DO NOT HAVE THAT MONEY TO GET IT FIX. THE CAR ONLY HAD 56,000 MILES ON IT AND THAT SHOULD NOT HAVE HAPPEN. DOES THIS CAR HAS A DEFECT AND SHOULD BE RECALLED? I AM PAYING CAR PAYMENT AND INSURANCE FOR A DEFECTED CAR. PLEASE LET ME KNOW WHAT I SHOULD DO HERE. I HAVE UPLOADED THE ODOMETER READING AND THE STATEMENT FROM THE DEALER. THANK YOU

Reported

Jan 2021

Incident date

Aug 2020

Mileage

Not provided

Outcome flags

None reported

VEHICLE RADIO AND DASHBOARD IS COMPLETELY BLACKOUT, STARTED FLASHING AND LATER WENT BLACK IN A MONTH TIME.

Reported

Nov 2020

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

I BARELY HAVE UNDER 37,000 MILES ON THIS CAR HAVEN'T OWNED IT TO LONG .. AND I AM VERY DISAPOINTED IN THE RIDE OF THE CAR IT FEELS LIKE IF YOU ARE GOING OVER A SMALL BUMP IN THE ROAD LIKE YOU HAVE HIT A GUTTER ALMOST.. I THOUGHT CADILLACS WERE SUPPOSE TO BE THE BEST RIDE.. I THINK THIS SHOULD BE A WARRANTY PROBLEM I THINK IT HAD 35,000 WHEN WE BOUGHT IT WE USUALLY LEAVE FOR THE WINTER SO ITS STORED IN ARE GARAGE. IT CAN BE FREEWAY OR JUST AMONG CITY ROADES JUST WHEREVER THERE IS ANY DEFORMATY IN THE ROAD WHERE ARE OTHER VEHICLES WE DO NOT SEE THIS WE HAVE A GMC TRUCK AND A 2007 HUMMER WE DO NOT FEEL THE BUMPS WITH THEM.. PLEASE HELP

Reported

Oct 2020

Incident date

Oct 2020

Mileage

Not provided

Outcome flags

None reported

I FEEL VERY DISAPPOINTED IN THE RIDE OF MY 2013 CADILLAC. I HAVE THE AIR PRESSURE CHECKED WHICH I AM SHOWING CHANGES DOWN TO 31 29 ETC. IT FEELS LIKE YOU ARE HITTING A SPEED TRAP THAT HAS BEEN DUG OUT .. NOT SURE WHY WHEN GOING ON CITY ROAD IN LAYTON FEELS LIKE IT GOING 30 50 40 MILES AND ON THE FREEWAY IF THERE IS ANY INDENTATIONS IT MAKES ME CRINGE WHEN I SEE A BUMP IN THE ROAD THAT I CANNOT GET OVER. HOW IT RIDES OVER IT? ARE OTHER VEHICLES DO NOT DO IT? SO THERE MUST BE A PROBLEM HAVE NOTICED IT FOR ABOUT 4 MONTHS BUT WE USE ARE OTHER CARS AS WELL SO NOT USING IT ALL THE TIME? I CANNOT AFFORD TO HAVE THIS PROBLEM PLEASE HELP

Reported

Oct 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING THE AIRBAG LIGHT CAME ON I TOOK IT TO THE DEALERSHIP TO HAVE IT CHECK THEY SAID THE PASSENGER AIRBAG NEED A NEW MODULE AND ALSO WHILE DRIVING THE HAZARDS LIGHT CAME ON AND ALSO CAME ON WHILE PARK IN MY DRIVEWAY

Reported

Aug 2020

Incident date

Jul 2020

Mileage

Not provided

Outcome flags

None reported

2013 CADILLAC XTS CUE SYSTEM DISPLAY SCREEN HAS SPIDER CRACK THROUGH OUT THE SCREEN. IT DOES NOT RESPOND TO TOUCH. AFTER RESEARCHING THIS IS A COMMON ISSUE AND GM IS DOING NOTHING ABOUT IT! *TR

Reported

Jun 2020

Incident date

Jun 2020

Mileage

Not provided

Outcome flags

None reported

I HAVE A WARNING SERVICE SIDE DETECTION ON MY DIC AND I TOOK IT TO THE CADILLAC DEALERSHIP AND THEY WANT TO CHARGE ME $1500 TO CHANGE A MODULE IN THE REAR BUMPER. THEY KNOW THAT THIS A COMMON ISSUE WITH A LOT OF GM VEHICLES ESPECIALLY CADILLAC. I WANT TO FILE A COMPLAINT AGAINST THIS AND ASK FOR A RECALL BECAUSE I WAS TOLD THAT IF I DON'T FIX THIS ISSUE IT WILL STOP OTHER THINGS IN VEHICLE FROM WORKING LIKE THE BRAKES OR STEERING WHILE DRIVING THE CAR. THIS IS VERY DANGEROUS AND I WISH SOMETHING IS DONE ABOUT THIS BEFORE SOMEONE GETS HURT OVER THIS ISSUE THAT IS WIDELY KNOWN FROM GM. THANK YOU FOR YOUR TIME AND GOD BLESS.

Reported

Apr 2020

Incident date

Apr 2019

Mileage

Not provided

Outcome flags

None reported

AFTER DRIVING AROUND TOWN FOR 30 MINUTES, I PARKED THE CAR, SHUT OFF THE ENGINE, GOT OUT TO TALK TO A NEIGHBOR 6 HOUSES AWAY FROM WHERE I LIVE. 10 MINUTES LATER, I GOT BACK IN THE CAR, AND DROVE FOR HOME. THE FIRST LITTLE CRACK IN THE ROAD MADE THE CAR RIDE LIKE A GO CART. AFTER A FEW MORE FEET, I COULD TELL SOMETHING WAS WRONG, SO I PULLED OVER, AND GOT OUT, AND SAW THE REAR OF THE CAR SQUATTING DOWN TO WHERE THE TOP OF THE WHEEL OPENING WAS WAY PAST THE TOP THE THE REAR TIRE. I LEFT THE CAR RUNNING AND COULD HEAR THE AIR COMPRESSOR RUNNING, AND WATCHED TO SEE IF IT WAS RAISING THE REAR END TO A LEVEL POSITION, BUT AFTER 30 SECONDS, IT WASN'T RAISING. SO I GOT BACK IN AND LIMPED HOME, SCRAPING THE STREET AS I TURNED IN TO A SLIGHTLY INCLINED DRIVEWAY, AND PARKED IT IN THE GARAGE AND SHUT OFF THE ENGINE. I GOT OUT TO LISTEN FOR THE AIR COMPRESSOR TO KICK ON AND AFTER 2 MINUTES, IT DID NOT KICK ON, SO I GOT BACK IN THE CAR AND STARTED IT UP, THEN GOT OUT WHILE IT WAS RUNNING , TO HEAR IF THE COMPRESSOR WOULD KICK ON THO RAISE THE REAR END UP TO LEVEL. IT DID NOT KICK ON, SO I SHUT THE ENGINE OFF, AND LET IT SIT FOR AN HOUR, THEN GOT IN IT AND STARTED IT UP, AND GOT OUT TO LISTEN FOR THE AIR COMPRESSOR TO KICK ON. IT DID KICK ON AND I COULD SEE THE REAR END RAISING UP, AND IT CONTINUED TO RUN AND LIFT UNTIL IT WAS BACK TO NORMAL OPERATING LEVEL, AT WHICH TIME THE COMPRESSOR SHUT OFF. I TURNED OFF THE CAR, AND LET IT SIT OVERNIGHT. WHEN I CHECKED IT IN THE MORNING, IT WAS STILL IN THE NORMAL OPERATING LEVEL, AND IT HAS NOT MALFUNCTIONED IN THE LAST 3 WEEKS 200 MILES. IT HAS 70,000 MILES ON THE ODOMETER. I TOOK IT TO THE CADILLAC DEALER AND THEY CHECKED IT OUT, BUT IT DID NOT HAVE ANY CODES TO SHOW WHAT THE PROBLEM COULD BE. THIS IS A VERY DANGEROUS PROBLEM IF IT HAPPENS WHILE DRIVING 70 MPH DOWN THE ROAD, AND BOTTOMS OUT AT THAT SPEED. VERY LEAST IT NEEDS A SAFETY STOP

Reported

Mar 2020

Incident date

Mar 2020

Mileage

Not provided

Outcome flags

None reported

FOR THE LAST FEW DAYS, THE CAR HAS BEEN LOSING ALL ELECTRICAL POWER. MOST RECENTLY THE CAR LOST POWER WHILE DRIVING. ALL OTHER TIMES THE CAR WAS STATIONARY. HAVE NOT DRIVEN IT SINCE SATURDAY 02/22/20, WHEN DIED WHILE DRIVING.

Reported

Feb 2020

Incident date

Feb 2020

Mileage

Not provided

Outcome flags

None reported

MY 2013 CADILLAC XTS4 PREMIUM REAR SUSPENSION LEVEL SYSTEM DEFLATED WHILE DRIVING AND DIDNT STAY RAISED IN THE REAR. I PULLED OVER TO SEE AND THE REAR END WAS TOO LOW. I SHUT THE CAR OFF AND WAITED A FEW MINUTES. I STARTED THE CAR AND IT RAISED UP UNTIL IT REACHED HEIGHT LEVEL. I THEN DROVE OFF AND A FEW MINUTES LATER IT HAPPENED AGAIN. WHEN I STOP AND PULL OVER AND RESTART THE CAR, THE AIR COMPRESSOR KICKS IN AND RAISES THE CAR TO LEVEL AND THE AIR COMPRESSOR SHUTS OFF ONCE HEIGHT LEVEL IS ACHIEVED. I WENT TO THE DEALER AND WAS TOLD MANY SUSPENSION PROBLEMS WITH THIS PARTICULAR MODEL AND I WOULD NEED NEW STRUTS, SHOCKS, AIR SPRINGS, AIR RIDE COMPRESSOR, AND AIR LINES. I'M OUT OF WARRANTY AND I CAN'T AFFORD TO PAY FOR ALL OF THAT. IT WAS RIDING FINE AND THE NEXT DAY IT JUST GAVE UP. THE SUSPENSION FEELS LIKE A PIECE OF JUNK AND I NEED A NEW SUSPENSION FOR THE XTS AND I BELIEVE THIS SHOULD BE RESOLVED AND PAID FOR BY GM. THE CAR COULD'VE LOST CONTROL AND COULD'VE KILLED ME AND MY PASSENGERS ALONG WITH ANYONE AROUND ME IN THE FREEWAY. IT WAS RIDING FINE AND WITHIN SECONDS, THE ENTIRE SUSPENSION FAILED. I WANT GM TO FIX MY SUSPENSION BECAUSE IT FAILED AFTER WARRANTY EXPIRED.

Reported

Feb 2020

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

None reported

THE CUE SCREEN HAS GONE BLACK FOR THE SECOND TIME WITHIN A YEAR. I INITIALLY THOUGHT IT WAS A DEFECT WITH THE SCREEN ITSELF THE FIRST TIME AROUND. I TOOK IT TO PRESTIGE CADILLAC AND HAD IT REPLACED. EVERYTHING WORKED FINE UNTIL ABOUT 2 WEEKS AGO WHEN IT WENT OUT AGAIN. NOT ONLY DID THE SCREEN GO OUT AGAIN, BUT ALL THE STEERING WHEEL CONTROLS AND MY TURN SIGNALS. I TOOK IT TO PRESTIGE AGAIN AND THEY TOLD ME IT WAS THE RADIO RECEIVER WHICH COSTS $800+ TO REPLACE. I SUGGESTED THEY LOOK INTO THE ELECTRICAL SYSTEM AND THEY SAID IT WOULD BE $650 TO GET A DIAGNOSIS, AND REPAIRS COULD BE IN EXCESS OF 2K. I'M APPALLED THAT I SHOULD EVEN HAVE TO KEEP PAYING FOR THIS FAULTY VEHICLE. I DIDN'T BUILD IT!

Reported

Jan 2020

Incident date

Dec 2019

Mileage

Not provided

Outcome flags

None reported

ALL 4 OF THE WHEELS SEEM TO BE LEAKING AROUND SOME OF THE SPOKES AND IT LOOKS LIKE GLUE. I AM WONDERING IF IT IS SAFE TO LET THAT GO ON, BECAUSE IT SEEMS TO ME LIKE SOME OF THEM ARE GLUED IN. I WILL ENCLOSE A PICTURE THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

Reported

Nov 2019

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

HERE'S AN EXCERPT FROM AN EMAIL I SENT TO MARY BARRA AT GM AND STEVE CARLISLE AT CADILLAC... THIS PARTICULAR CADILLAC HAS A PROBLEM. YOU'VE KNOWN ABOUT IT EVER SINCE 2014 AND HAVE DONE EVERYTHING TO AVOID OWNING AND FIXING IT. I'M REFERRING TO THE TOUCH SCREEN ON (ALMOST) ALL OF YOUR CARS FROM MODEL YEARS 2013 THROUGH 2018. NOT ONLY DOES THE NAVIGATION SYSTEM NO LONGER WORK BUT CADILLAC OWNERS CAN'T ACCESS THE RADIO, HEAT/COOL CONTROLS, FAN CONTROL, DEFROST SETTINGS, ETC. THIS BECOMES A HUGE SAFETY ISSUE WHEN I HAVE TO TAKE MY EYES OFF THE ROAD TO TRY ALTERNATIVE MEASURES. I CAN'T EVEN USE THE CAR'S PHONE ICON IN EMERGENCIES. FIX THE PROBLEM WITH THE TOUCH SCREEN. THE MESSAGE YOU'RE SENDING TO CURRENT AND FUTURE USED CADILLAC OWNERS IS NOT IN YOUR BEST FUTURE BUSINESS INTERESTS. YOU'RE ALSO PUTTING ALL CADILLAC OWNERS IN JEOPARDY. IF THE CADILLAC NAME AND REPUTATION DOESN'T MEAN ANYTHING TO YOU THEN WHY SHOULD I, AGAIN, BUY A CADILLAC FOR MY NEXT CAR. YOU'RE KILLING AN AMERICAN ICON.

Reported

Oct 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. AFTER EXITING THE DRIVEWAY, THE VEHICLE BEGAN TO OPERATE ABNORMALLY. THE CONTACT NOTICED THAT THE SUSPENSION WAS OFF BALANCE. THE CONTACT DISCOVERED THAT THE DRIVER'S SIDE AIR BAG FELL FROM UNDERNEATH THE VEHICLE AS AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE BACK HOME AND INSPECTED THE VEHICLE HIMSELF, BUT HE WAS UNABLE TO REMEDY THE FAILURE. THE CONTACT SPOKE WITH HAWK CADILLAC OF JOLIET (2001 W JEFFERSON ST, JOLIET, IL 60435, 815-600-7027) AND WAS INFORMED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 49,000.

Reported

Sep 2019

Incident date

Sep 2019

Mileage

Not provided

Outcome flags

None reported

THE VEHICLE WILL SUDDENLY SHUT DOWN. THIS HAPPENED WHILE DRIVING IN TRAFFIC. THE WHOLE CAR JUST STOPPED. WITH NO CONTROL, I WAS ABLE TO PULL OFF THE SIDE OF HIGHWAY. THE FLASHERS WAS THE ONLY THING WORKING. FROM TIME TO TIME IT WOULD APPEAR THAT THE BATTERY WAS DEAD BUT IT WAS A NEW BATTERY. MY FEAR IS THAT THE THE WILL DO THIS ON THE INTERSTATE. ALSO, THE GLOVE COMPARTMENT DOES NOT WORK.

Reported

Sep 2019

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING 50 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE BECAUSE THE COMPRESSOR FOR THE AIR SUSPENSION FAILED. THE CONTACT STATED THAT THE SELF LEVELING SUSPENSION SYSTEM BECAME INOPERABLE AND THE VEHICLE WAS LOWERED TO THE GROUND. THE VEHICLE WAS TAKEN TO ALAN JAY CADILLAC (LOCATED AT 441 US HIGHWAY 27 N, SEBRING, FL 33870, (866)278-2120) WHERE IT WAS DIAGNOSED THAT THE AIR COMPRESSOR AND AIR HOSE NEEDED TO BE REPLACED; HOWEVER, THE COMPRESSOR WAS NOT READILY AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE.

Reported

Aug 2019

Incident date

Aug 2019

Mileage

Not provided

Outcome flags

None reported

"TAKATA RECALL" CUE TOUCH SCREEN NOT FUNCTIONING

Reported

Jul 2019

Incident date

Jul 2019

Mileage

Not provided

Outcome flags

None reported

ON TWO OCCASIONS THE CAR WOULD NOT START WITHIN APPROXIMATELY 10 - 15 MINUTES OF HAVING BEEN TURNED OFF. AFTER INSPECTION THE DEALER FOUND THAT THERE WAS AN INTERMITTENT FAULT IN THE THROTTLE BODY ASSEMBLY (DTC CODE P2119 THROTTLE CLOSED POSITION PERFORMANCE). A PASSENGER IN THE COURTESY CAR FROM THE DEALER TOLD ME HE HAD THE SAME PROBLEM WITH HIS VEHICLE, BUT COULD NOT RECALL WHAT WAS DIAGNOSED.

Reported

Jul 2019

Incident date

Jul 2019

Mileage

Not provided

Outcome flags

None reported

REAR END OF CAR SUSPENSION IS NOT WORKING IT DROPPED ON A CITY STREET

Reported

Jul 2019

Incident date

Apr 2019

Mileage

Not provided

Outcome flags

None reported

SUSPENSION LOST AT REAR OF CAR ON STREET

Reported

Jun 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

THE CUE SYSTEM IN MY CAR DOES NOT WORK AND HAS NOT WORKED SINCE SEPTEMBER, 2018. THIS AFFECTS THE NAVIGATION SYSTEM, PHONE SYSTEM, CLIMATE CONTROLS (HEATING AND COOLING), RADIO AND WEATHER CHANNEL. RIGHT NOW THE SYSTEM IS FROZEN. THIS ISSUE HAS BEEN KNOW BY CADILLAC SINCE 2013.

Reported

Jun 2019

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

None reported

6 MONTHS AFTER I PURCHASED THIS VEHICLE THE CUE SYSTEM COMPLETELY STOP FUNCTIONING SO I HAD THAT REPLACED AT LEE CHEVROLET COSTING AROUND $1000. NOW THE REAR SHOCKS ARE STUCK IN THE UPWARD POSITION CAUSING A RIDE SIMILAR TO A GOCART. THIS IS GOING TO BE MY LAST REPAIR ON THIS VEHICLE THEN IT WILL BE NO MORE CADILLAC'S FOR ME. THIS VEHICLE ONLY HAS ABOUT 80,000 MILES ON IT SO I FEEL GM SHOULD HAVE A RECALL ON THESE CARS IM SURE THEY KNOW ABOUT ALL OF THESE ISSUES WITH A CAR COSTING $50,000 PLUS WHEN IT WAS NEW.

Reported

Jun 2019

Incident date

Apr 2019

Mileage

Not provided

Outcome flags

None reported

WHILE I WAS DRIVING REAR DROPPED TO GROUND I ALMOST HAD ACCIDENT ON BUSY HWY STOPED THE CAR ON CURB SIDE TO LOOK REAR WAS ALMOST ON GROUND WAIT FOR 10 MINUTES START THE CAR IT WENT UP BUT NOW IT HAPPENS ALL THE TIME AND DEALER DOESN'T KNOW THE CAUSE I SOW MORE THAN 100 COMPLAINE ON THE SAME MODEL AND YEAR CAR I AM HOPING TO NHTSA WILL DO SOMETHING TO MAKE GM FIXED THE PROBLEM. IT HAPPENED LAST DECEMBER AND STILL HAPPENING

Reported

Apr 2019

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO SEIZE. THE DRIVER WAS UNABLE TO TURN THE STEERING WHEEL IN EITHER DIRECTION. AFTER TURNING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 57,000. *TT CONSUMER STATED STEERING WHEEL LOCKED UP WHILE DRIVING. HAPPENED TWICE AND TOOK THE CAR TO THE DEALER. SERVICE DEPT TOLD THE CONSUMER THE ENGINE WAS CRACKED CAUSING ENGINE TO MISFIRE CAUSING STEERING TO LOCK UP. CONSUMER TOOK IT TO THE PUTMAN CHEVROLET CADILLAC WAS RUNNING WHEN THE STEERING WHEEL LOCKED UP. THEY REPLACED A CRACKED BOOT THAT RAN FROM THE AIR FILTER HOUSING TO THE THROTTLE BODY. THIS RESULTED IN THE ENGINE LIGHT REMAINING OFF AFTER THEY CLEARED THE CODE AND THE STALLING PROBLEM WAS CORRECTED.*JB

Reported

Feb 2019

Incident date

Feb 2018

Mileage

Not provided

Outcome flags

None reported

MY CAR HAS ABOUT 84K MILES AND THE STRUTS ARE SHOT. I HAVE A 2003 TRUCK WITH WAY MORE MILES....NO PROBLEM. I UNDERSTAND A LOT OF PEOPLE ARE HAVING THIS PROBLEM AND EACH STRUT IS ABOUT $700

Reported

Jan 2019

Incident date

Jan 2019

Mileage

Not provided

Outcome flags

None reported

THE CADILLAC ELECTRIC CUE SYSTEM SCREEN MALFUNCTIONS CAUSING THE OPERATIONAL SYSTEM TO SHUT DOWN. THIS INVOLVES THE HEATING, NAVIGATION SYSTEM ETC... THIS HAS BEEN AN ONGOING ISSUE WITH CADILLAC SINCE 2013. THE ONLY WAY THAT THEY WILL REPAIR THE SYSTEM IF IT IS UNDER WARRANTY.

Reported

Jan 2019

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

None reported

BRAKES SQUEAL WHEN VEHICLE PLACED IN REVERSE ON INITAL MOVEMENT AFTER SETTING ALL NIGHT (INTERSTATE BATTERY) BATTERY DRAINED TOTALLY DEAD AFTER 1 YEAR OF SERVICE ON NEW BATTERY. CAR WAS DRIVEN TO STORE, PARKED, AFTER SHOPPING THE CAR WAS DEAD WOULD NOT CRANK. NOTHING WAS LEFT ON TO DRAIN-----MECHANIC SAID IT WAS INHERANT ON SOME VEHICLES.

Reported

Oct 2018

Incident date

Oct 2018

Mileage

Not provided

Outcome flags

None reported

General Motors LLC (GM) is recalling certain model year 2013-2015 Cadillac XTS vehicles manufactured February 14, 2012, to August 22, 2014, and 2014-2015 Chevrolet Impala vehicles manufactured November 5, 2012, to September 2, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged.

Risk: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.

Remedy: GM will notify owners, and dealers will update the electronic parking brake software, free of charge. The recall began on October 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14471.

General Motors is recalling certain model year 2013 Cadillac XTS vehicles manufactured from October 12, 2011, through August 30, 2012, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard No. 202, "Head Restraints." The rear seat head restraints may not lock in the upright position after being folded forward. If the head restriant is at its lowest position and it falls forward, it will not meet the height required by the standard.

Risk: In the event of a vehicle crash, the lowered head restraint may increase the occupant's risk of neck injury.

Remedy: General Motors will notify owners, and dealers will replace the head restraints, free of charge. The recall began on December 4, 2012. Owners may contact General Motors at 1-800-458-8006.

General Motors LLC (GM) is recalling certain model year 2013 Cadillac ATS and model year 2013 Cadillac XTS; model year 2014 Chevrolet Impala; and 2013 Chevrolet Sonic vehicles. Originally, in May 2013, GM recalled 1,627 model year 2013 Cadillac ATS and model year 2013 Cadillac XTS; and model year 2014 Chevrolet Impala vehicles. In October 2013, GM informed the agency that it was adding model year 2013 Chevrolet Sonic vehicles to this campaign , representing an additional 8,050 units. The total number of vehicles being recalled is now 9,677. On the affected vehicles, the brake lamps may intermittently flash without the brakes being applied and the cruise control may disengage. Thus, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."

Risk: If the brake lamps flash when the vehicle is not slowing, a following driver may not adjust vehicle speed when the vehicle is in fact braking, and the brake lamps are illuminating as intended, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will reprogram the body control module. The recall began on June 13, 2013. Owner's may contact Chevrolet at 1-800-630-2438 or Cadillac at 1-866-982-2339. GM's recall number is 13158.

General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac XTS vehicles manufactured February 14, 2012, through March 7, 2014. In the affected vehicles, a cavity plug on the brake booster pump connector may dislodge allowing corrosion of the brake booster pump relay connector.

Risk: The corrosion of the brake booster pump relay connector may cause a resistive short and melt the connector, increasing the risk of a fire.

Remedy: GM will notify owners, and dealers will apply sealant to the connector cavity plugs, re-route the vacuum pump vent hose and replace the front body wiring harnesses as needed, free of charge. The recall began on April 7, 2014. Owners may contact Cadillac at 1-866-982-2339. GM's number for this recall is 14062.

General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac XTS vehicles manufactured April 11, 2013, to June 27, 2013, and 2014 Chevrolet Impala vehicles manufactured May 13, 2013, to November 5, 2013. The affected vehicles may have left the factory with the sensing and diagnostic module (SDM) set to "manufacturing mode."

Risk: In manufacturing mode, the vehicle's air bags will not deploy in the event of a crash, increasing the risk of occupant injury.

Remedy: GM will notify owners, and dealers are to reprogram the SDM to the correct mode, free of charge. The recall is expected to begin in September 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14532.