2017 Cadillac Escalade

The transmission gear make noise when the gear shift and the engine have loud noise tick tick inside the engine . I’m feel not safe to drive and feel very stressful of my car .i can’t sleep due to car not safe drive

Reported

Jul 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

The vehicle has experienced premature factory paint and clear coat delamination across the main roof panel structure. This is not cosmetic weathering; it is a latent factory application defect where the clear coat chemically failed to bond to the substrate. The resulting delamination has left raw structural metal exposed, leading to rapid substrate oxidation and structural degradation of the roof panel sheet metal. The advanced delamination and corrosion have directly compromised the sealing integrity of the roof-mounted GPS/emergency communication antenna and the structural integrity of the roof rack mounting tracks. Water intrusion through the compromised factory finish risks shorting out emergency telematics, causing electrical fires in the headliner, or causing a structural failure of aftermarket cargo crossbars at highway speeds, creating a severe road hazard for vehicles traveling behind me. This is a known, widespread manufacturing flaw originating from the Arlington Assembly Plant affecting 2015-2020 GM full-sized platforms, requiring a total structural strip and repaint to resolve. General Motors has issued no recall or remedy for this latent safety and structural defect.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

Engine misfire, AFM lifter collapse, defective AFM/DOD lifter technology. The three diagnosis I have had done to check for multiple opinions have all come back the same with a collapsed AFM lifter causing camshaft damage, overall failure of an AFM/DOD deactiviating lifter in the 6.2L L86 engine leading to engine damage. It is available for inspection. The problem has been confirmed by multiple independent service providers and confirmed to be an issue in ongoing litigation against GM. It was initially diagnosed by a mobile mechanic and then taken to a independent service mechanic who confirmed the initial diagnosis. It was then confirmed again by a third party independent mechanic. The engine light did not appear until the noise started and what I now know as when the lifters failed, at which after my vehicle alerted me with the engine light. When the problem first occurred, I was driving around 35 MPH down a public road, I had to immediately slow down and pull over. I then limped the vehicle to a safe destination where the mobile mechanic was able to check it out. Luckily, I was not going high speeds and the public road I was driving on was not busy so I was able to pull over safely upon the issue the start of the warning lamp flashing. The engine component failure would have been a much higher safety risk for myself and others if I was driving on a busy road or highway. I have spoke with both GM and Cadillac, they are aware of this defect, yet refuse to provide relief. I have been quoted $13,000-$17,000 to begin repairs to the engine.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

My 2017 Cadillac Escalade with the 6.2L V8 engine experienced AFM (Active Fuel Management) valve lifter failure. While driving on the freeway the vehicle began stuttering and shaking violently, and it felt as though I had lost control of the vehicle. The check engine light illuminated and diagnostic codes P0300 (random misfire) and P0304 (cylinder 4 misfire) were found. The vehicle was confirmed by a Cadillac dealership to have collapsed AFM lifters on the right side, a faulty valve lifter oil manifold (VLOM), and a broken exhaust bolt requiring extraction. The engine was also showing slightly low compression at times and making noise on cylinder 4. This is a known defect in GM's AFM system across multiple model years. The failure poses a serious safety risk as the stuttering, shaking, and sudden loss of engine power occurred unexpectedly at freeway speeds, significantly reducing my ability to safely control the vehicle. The repair has been confirmed and quoted by an authorized Cadillac dealership. The vehicle is available for inspection upon request.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The 6.2 L engine on my 2017 Cadillac Escalade failed at around 97,000 miles. I took it to Heritage Cadillac dealership for a diagnostic check and had it repaired. The engine had a broken engine rod and lifters damage to the engine. I had the engine repaired at the dealership but a few weeks later I heard rattling noise coming from the engine. I took it back and told I would need a another engine due to complete engine failure. Prior to my engine failure around 55,000 miles, I reported to the same dealership service department that I noticed the engine would give me a rough idle occasionally and burn more gas whenever it happened. I was told it was nothing they could do because the check engine light wasn't on.

Reported

Feb 2026

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

Lifters went out in January 2024 Paid thousands and thousands to repair and now having more issues again. Same issues the recalled 2021-2025 gym 6.2L have

Reported

Feb 2026

Incident date

Jan 2024

Mileage

Not provided

Outcome flags

None reported

System that failed/malfunctioned: power steering (EPS) system How was your safety or the safety of others put at risk? Power steering went out while driving. Steering wheel immediately became stiff and made it extremely to turn the wheel in either direction. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem was confirmed at an independent service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Others. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were NO warning messages or other symptoms prior to failure.

Reported

Jan 2026

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

Incident date: 2025-11-22 Location: I-70 (while taking an exit) Dealership: Jim Coleman Cadillac (vehicle purchased and routinely serviced here) I am reporting a sudden and severe brake system failure that created an immediate risk to vehicle occupants. On 2025-11-22 my wife was driving our Escalade with our two children when, while taking an exit on I-70, she felt the brakes go completely limp and the vehicle would not slow down as expected. The vehicle had been driving normally beforehand; we had made a couple of stops earlier that day. She was able to reduce speed and bring the vehicle to a stop without colliding with another vehicle, but this was only because there was no traffic immediately ahead. A tow was called; the vehicle was first towed to a nearby Cadillac dealer for initial diagnostics and then to Jim Coleman Cadillac where the vehicle was purchased and where all prior services and repairs have been completed. The most recent service/inspection at Jim Coleman had been completed a few weeks prior and no brake concerns or repair recommendations were noted at that time. The last documented brake service prior to this incident was in 2022 at the same dealership. After the incident, when inspected, the dealership service manager reported his findings: "The bolt on the top left front brake caliper walked out, the caliper swung rearward pivoting on the still secured lower bolt and the top piston was expelled from the caliper resulting in rapid loss of brake fluid and a failure of the hydraulic brakes. The reason the bolt came off could have been due to improper machine of the bolt or the caliper bracket that it was screwed into." This failure occurred without warning and represents an extreme safety hazard that could have caused a serious crash. I request that NHTSA review this incident as a potential safety defect, and that it be added to any investigation regarding similar complaints for this model/year.

Reported

Dec 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

2017 Cadillac Escalade ESV VIN: [XXX] Dealership: Jim Coleman Cadillac, Bethesda, MD I am reporting a brake safety failure involving severe and abnormal brake component wear that created an immediate safety risk with breaks completely failing while driving at high speed on the highway. During normal driving, I discovered that the right front brake assembly had worn down to bare metal. The brake pad friction material was completely gone, resulting in metal-on-metal contact with the rotor. The rotor showed deep scoring and unsafe wear consistent with a possible stuck caliper piston, seized caliper slide pins, or other component malfunction. This failure occurred without warning. The vehicle had been at the dealership for a customary inspection shortly before this issue, and the dealership did not report any brake wear concerns at that time. All brake services and major repairs on this vehicle have always been performed by the same Cadillac dealership. The last documented brake service with chanigng of the breaks involved was completed by the dealership in 2022. This is a critical safety issue that ]caused total brake failure. I am requesting that NHTSA review this defect, as premature brake destruction of this nature may indicate a systemic issue with the brake system, caliper operation, or inspection protocol on this model. The dealership was not sure of the reason why this happened that I was adviced that the bolt was missing and could have come off with vibration which is again a critical safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

With only 78k miles on my 2017 Escalade the same issue happened with the lifters like in the 2021-2025 models. We had to pay out 14k to replace the motor. GM has known about this problem for almost a decade and it’s not fair that we had to pay out this much money to replace an engine with them knowing the problems. Had they told us years ago to change to a heavier oil or whatever we would have done so and maybe our factory engine would have lasted like so many previous year models up to 250k miles.

Reported

Nov 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

I am the owner of a 2017 Cadillac Escalade affected by Special Coverage Adjustment 17016 (Program ID N162058750). The issue involves the chrome trim on the steering wheel separating, creating a sharp edge that poses a safety hazard to the driver. I contacted Cadillac to request a repair under this Special Coverage program. My vehicle developed this defect while still under the mileage limit of the program, well before exceeding 120,000 miles. However, Cadillac has refused to provide any repair or assistance, stating that the coverage has expired today. I understand that this is not a legally mandated recall, but the defect is clearly safety-related, with potential to cause cuts or injury while driving. I have documented my communications with Cadillac, including my requests for a goodwill repair exception due to the safety risk, but they have declined to help. As a consumer, I feel unprotected and at risk. I am submitting this report to NHTSA to request that the agency review this safety concern and ensure that Cadillac addresses it appropriately. I seek guidance on what actions can be taken when a manufacturer refuses to remediate a known safety issue that manifested during the coverage period. I am concerned not only for myself but for other owners who may encounter the same hazard. I respectfully ask that NHTSA consider this complaint seriously and advise on how this safety defect can be resolved.

Reported

Oct 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

1 injuries

I am writing to formally report an unresolved issue involving a 2015 Cadillac Escalade that I purchased from a Toyota dealership less than one year ago. The vehicle has experienced a complete engine failure, and I am currently left with a non-drivable vehicle and a loan balance of approximately $30,000. Shortly after the engine failure, I took the vehicle to two different certified repair shops, one of which was a Cadillac service center. Both informed me that the engine is beyond repair and advised me to return the vehicle to the selling dealership due to the short time since purchase. I attempted to return to the Toyota dealership to seek a resolution or possibly trade in the vehicle. However, they informed me that the engine is now inoperable, and they declined to offer assistance. Despite repeated phone calls and emails requesting to speak with a manager, I have not received any response to date. I have also been informed that replacing the engine would cost approximately $17,000, while the current value of the vehicle is around $18,000. This puts me in an extremely difficult position—paying off a $30,000 loan on a vehicle that I cannot drive or repair affordably. The dealership arranged my financing and is fully aware of my financial obligations. I believe they should take some level of responsibility for selling me a vehicle that failed so quickly, especially given that I purchased it less than a year ago. I am seeking assistance from the DMV to help resolve this issue. I believe there may have been negligence or lack of proper disclosure at the time of sale, and I request a formal investigation into this matter. I am also open to mediation or any recommended steps to hold the dealership accountable and find a fair resolution. Please advise on the appropriate next steps or documentation you may need from me to proceed with this complaint. Thank you for your attention to this matter. I look forward to your response. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jul 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

At 86,000 miles my 6.2 engine had to be rebuilt. Costing $14,000

Reported

Jul 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Cadillac Escalade. The contact stated while driving 25 MPH, the vehicle briefly jerked and was unable to accelerate as needed. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the fuel injectors. The vehicle was not repaired. After investigating the failure, the contact related the failure to Special Coverage: N182198000. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 130,000.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

Widely known problem with the 2017 Escalade motor with the active fuel management system. Driving in a very remote part of Wisconsin when engine light went on, indicating a lifter failure due to the afv shutting down cylinders. This is an extremly common problem with this engine/feature. I was left stranded with my family and a costly repair. (5k)

Reported

Jul 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

on 5/15/25 at approx. 11am the vehicle was seen with smoke rolling out of the doors and windows, which were all closed. The vehicle had been parked since approx. 8am that day. Once the FD had the fire knocked down, they found that a seat belt retractor module, replaced in 1/2025, was most likely the cause for the fire and damage. The locking mechinisms were metled and unable to open either the driver door (where the fire had occured) or the front passenger door. The FD was only able to gain initial access to the vehicle by breaking out the driver window and the back passenger window. There were no warning signs of this happening. The vehicle is currently sitting with an auto body shop for an estimate of damage. Had the driver been in the seat they could have received severe burns, smoke inhalation or worse with the doors unable to open.

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

Fire

The driver seat has randomly started moving while driving most recently moving further back away from the steering wheel making it difficult to reach the break and gas. Which is severely dangerous since I was on a busy roadway. Sometimes the seat also goes completely forward also making it difficult as I’m literally pushed against the steering wheel. All times when I go try to adjust the seat after these kind of incidents I have to keep messing with the side buttons because they don’t want to work right away. The most recent incident was on May 11, 2025 The driver seat moved back away from the steering wheel as well as the back part of the seat moved back into a reclining position all while driving.

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

The engine is a 8 cylinder 6.2 liter. It starts out using 8 cylinders and progressively drops to 4 at highway speeds. The lifter failed, seized and gouged and ruined the block and camshaft. This preventable repair necessitated an entirely new engine. This happens to thousands of GM vehicles of a similar year, but GM only acknowledges years 2021-2024. They made a defective product, knew about it and refused to adress it

Reported

May 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

Engine is stalling as if its choking and whole car is shaking. Vehicle has been up to date in maintenance with 26000. Miles. Now Check engine light is on along with traction control light .

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Cadillac Escalade. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer where it was diagnosed and determined that the rocker arm, crankcase, and the overhead valve needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that while driving at an undisclosed speed, there was a misfire coming from the engine. There was no warning light illuminated. The vehicle was taken back to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

Engine making loud lifter tick

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Cadillac Escalade. The contact stated that while driving approximately 70 MPH with the cruise control engaged, the vehicle unintendedly decelerated to 30 MPH. The contact continued driving the vehicle to the residence at 30 MPH. The vehicle was taken to the dealer, who diagnosed that the lifters had collapsed and bent the push rods. The contact was informed that the cam shifter, push rods, and lifters needed to be replaced. The vehicle was repaired. The contact stated that after the vehicle was repaired, there was a misfire in cylinder #2. The vehicle was returned to the dealer, who determined that the active fuel management port holes needed to be flushed with fuel additive. The vehicle was not repaired a second time. The manufacturer was informed of the failure and referred the contact to the dealer for assistance. The manufacturer opened a case for the failure and offered to cover half the cost of the repair. The failure mileage was 65,000. The VIN was not available.

Reported

Mar 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

Battery terminals going from battery to power distribution panel on top of battery, crimps bad/corroded causing intermittent connection and overcharging the battery by providing false voltages to alternator,

Reported

Mar 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Cadillac Escalade. The contact stated while driving 55 MPH, there was an abnormally loud ticking sound coming from the engine before the vehicle decelerated. The check engine warning light and traction control light were illuminated. The contact was able to pull over to the side of the road. The vehicle was towed to an independent mechanic; however, no cause for the failure was found. The vehicle was not repaired due to the cost. The vehicle was towed to the residence. The independent mechanic sent the contact a picture and diagnosed that a rod bearing was damaged. The contact stated that on a separate occasion, an abnormally loud ticking sound was coming from the engine. The contact towed the vehicle to an independent mechanic, where it was diagnosed and determined that the lifters had failed. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was approximately 95,000.

Reported

Feb 2025

Incident date

Dec 2022

Mileage

Not provided

Outcome flags

None reported

I have 2017 Escalade ESV, that has exactly same issue that the "GLOBAL SAFETY FIELD INVESTIGATIONS DCS5461" describes, such as, transmission oil temperature sensor malfunction, rough and loud shifts, hesitated acceleration. There were a numerous event that hesitation (Not catching the gear) almost caused accidents. Check engine was on and it is at dealership at the date of 15th. (It did not ended up with an accident. just scared because I drive this vehicle with my 3 young kids.) My car may, may not have engine and Trans built in the 2016, I was wondering if there are vehicles out there that has same problems, that are also similar year, maybe it could be more potential safety concerns on the road. This DCS5461 investigation also noted as "urgent - distribute immediately" so making sure getting all affected vehicle correctly may save some lives. This is my first concern reporting here. If it is a wrong place, please forgive me and kindly let me know where this issue should be addressed at. The link is below. [XXX] I look forward to hearing back from you soon. Thank you for your hard work to make American road safer every day! Best, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

Vibration on exceleration, dealer states transmission is bad.

Reported

Jan 2025

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Cadillac Escalade. The contact stated while driving at an undisclosed speed, there was an abnormally loud clunking sound coming from the vehicle and the vehicle then decelerated to 30 MPH. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was replaced, but the failure recurred. The vehicle was taken back to the local dealer, who recommended replacing the valve body. The part was on backorder, and the vehicle was not repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 85,000.

Reported

Dec 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

Subject: Engine Lifter Failure in 2017 Cadillac Escalade - Manufacturer-Acknowledged Defect Component/System Failure: My 2017 Cadillac Escalade has experienced a critical engine malfunction specifically related to the Active Fuel Management (AFM) lifter system. The lifters are causing multiple engine misfires. This issue directly matches the manufacturer-acknowledged problem detailed in GM Service Bulletin 15-06-01-002M. Safety Risks: The lifter failure creates significant safety hazards, including: Potential sudden loss of engine power while driving Risk of unexpected vehicle stalling in traffic Compromised engine performance and vehicle control Potential complete engine failure The manufacturer's service bulletin recognizes these systemic issues across multiple vehicle models, including my Escalade. Problem Confirmation: General Motors has explicitly documented the problem in Service Bulletin 15-06-01-002M, which covers 2015-2020 Cadillac Escalade models. This indicates a known, widespread manufacturing or design defect. Despite GM's explicit recognition of this critical engine defect, customers must pay for repairs out of pocket when the warranty expires. This places an undue financial burden on vehicle owners for a problem that is clearly a manufacturing defect.

Reported

Dec 2024

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

Transmission failing. The transmission has had hard shifts and was serviced to try and fix this issue. No fix and now the transmission is slipping.

Reported

Nov 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

I have a 2017 Cadillac Escalade that is all black. This vehicle is now sitting a 140,000 miles now. but before the 140,000 miles I was experiencing horrible peeling, and discoloration of the black paint on the hood, and roof of my vehicle. This particular issue should not be happening in such a highly luxury vehicle. I have driven Lexus, Nissan, and other vehicles, that are way older, im still possession of those vehicle, and still have not experienced such issues, with the paint or coating. This paint peeling and discoloration began well before the 140,000 miles. I want to say at about 90,000 miles I observed issues with the paint located on the top of my hood, and roof. I have also done research on the class action law suit for such issues as well. So I have seen I’m not the only person experiencing the paint discoloration or peeling problem

Reported

Jul 2024

Incident date

May 2022

Mileage

Not provided

Outcome flags

None reported

Cylinder 6 always presents as a misfired. Between my fiancé and I, we have 3 Escalades. After several diagnostic checks and repair bills, the lifters damaged the Cam shaft. According to the certified Cadillac mechanics, this is an ongoing problem based on the motor’s design. This is a pretty costly repair x3 vehicles.

Reported

Jan 2024

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

When driving at lower speeds the vehicle is hard to stop. I have to press the brakes down hard to get it to stop. A message will usually come up saying to service the brake assist but no maintenance lights show up. In looking online there is a recall with this exact issue that I’m having but it start at the 2018 model in which mine is a 2017. I feel the 2017 should also be part of the recall since I’m having the exact same issue.

Reported

Dec 2023

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

I was exiting an off ramp and the brake pedal suddenly became hard as a rock and no matter how much I pushed on it the vehicle would BARELY slow down. I was really close to smashing into the back of a semi truck. There was no warning prior to it happening and my service advisor at the GM dealer said GM knew about the issue with the brakes and have not issued a recall in relation to the incident, ONLY a bulletin that it is to be covered if it breaks. However I could have died if I hit the semi considering I was going highway speeds. My vehicle is currently at the GM dealer and I have not heard back from them yet. As of now they have not inspected it and it is available for inspection if need be.

Reported

Sep 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

None reported

We were hit from the side, in the front part of the drivers door at between 35-45 mph, by someone who ran a red light as we were turning right. The force rammed us head on into a telephone pole. The impact of the pole was just shy of the middle of the front bumper. None of the airbags deployed.Emergency personnel were shocked they hadn’t given the severity of the case and the double impact.

Reported

Sep 2023

Incident date

Sep 2023

Mileage

Not provided

Outcome flags

Crash 3 injuries

The contact owns a 2017 Cadillac Escalade ESV. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact stated that the failure also occurred while the vehicle was idling and while making left or right turns. The contact stated that he was able to restart the vehicle after waiting for several minutes. There was no warning light illuminated. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 103,000.

Reported

Jun 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

My family and I were driving and the car started breaking and turning the wheel then died . We took it to the dealership 3x and on the third time they found a code for the safety module On each incident the car was difficult to control and it put my families life at risk. I have sent an email to Mr Roth with GM of my concerns

Reported

Jun 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Cadillac Escalade. The contact stated while driving 40 MPH, the vehicle started shaking abnormally. The check engine and traction control warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the valve lifter needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 57,000.

Reported

Jun 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Cadillac Escalade ESV. The contact stated that while driving at an undisclosed speed, the vehicle was jerking. Additionally, while coming to a stop, the vehicle jerked and shook abnormally. The vehicle was taken to the dealer, where the motor mounts were replaced; however, the failure recurred. The vehicle was taken back to the dealer, who replaced the fuel injectors however, the failure recurred. The vehicle was taken back to the dealer, who replaced the spark plugs and ignition wires. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

Reported

Apr 2023

Incident date

Apr 2020

Mileage

Not provided

Outcome flags

None reported

Cadillac cue system malfunction. Cadillac Cue is inoperable and randomly scrolls through screens/selecting features erratically while driving vehicle. It does not switch into the camera view mode so all vehicle safety cameras are inaccessible. When the screen is not randomly scrolling/selecting features and options, the Cadillac Cue screen is stuck on warning screen. All vehicle features within the Cadillac Cue cannot be accessed. Unable to verify if traction control is on/off, vehicle driving mode, etc. Turns the ac/heater on and off at random, dvd system, navigation system, volume levels. Unable to use the radio/bluetooth/dvd system by choice, so vehicle will be silent while driving at it will randomly select an audio feature playing it at full blast. Its terrifying while driving. The controls around the Cadillac Cue system are having the same malfunctions, but not as quite as extreme, *as of right now* these include important vehicle safety features, as stated before, the traction control, moving gas/break pedals, vehicle driving mode, parking assist, etc.

Reported

Apr 2023

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

While driving on Highway 360 in Arlington, TX, the engine appeared to not change gears. It was between 3:30 to 4:00 PM, moderate traffic. I left HWY 360 and used the side lane. Later, the engine light came on. I checked the fluid levels and all were fine. This vehicle was last serviced in December 2022. The problem is unknown.

Reported

Mar 2023

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

•available for inspection. Unknown exact system failure •issue regularly occurs •dealership service. Transmission had to be replaced at around 10k miles and covered by warranty. •no lights indicating any problems. Forward collision alert activated. Vehicle has a lag between the time pressure is applied to the gas pedal and it causes a delay in acceleration resulting in the vehicle sort of lunging forward unexpectedly. About 15-20 seconds after the gas pedal is pressed it will have a sudden burst of quick acceleration. It only lasts a few seconds and there’s no time to correct the sudden acceleration by braking. I finally realized the seriousness of the issue after I very close to being in an accident today as a result of the delayed acceleration. I was stopped at a red light and pressed the gas once it turned green, another driver happened to change lanes as soon as we crossed the intersection, moving to the front of my vehicle, probably closer than they should have but more than able for me to react under normal circumstances if needed. However, it occurred at the same time my vehicle randomly had a burst of acceleration and I had to swerve into the next lane to avoid hitting the car, because I wasn’t expecting to speed forward and did not have time to correct by braking. It happens about 40% of the time when going over 15-20mph (estimate) after I come to a complete stop and then press the gas to begin moving again. For example it won’t do it if I’m letting off the break to movie forward at a stop sign or lines, etc. It only happens when I accelerate with the intention of being able to reach the posted speed limit before I’d need to make another stop. Stop lights are the primary issue, as well as when exiting somewhere to get back onto the road, for example the gas station.

Reported

Nov 2022

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

The side view mirrors will randomly tilt to the sky or ground. Whatever it tilts to also becomes the saved position. The dealership has replaced the seat memory module, battery cables, fuse block and driver mirror. The dealership was unable to correct the issue and says there is nothing else they can do. The problem seems to occur wen the vehicle has been driving for 2 or more hours then goes away if the vehicle has sat for a few days.

Reported

Oct 2022

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Cadillac Escalade. The contact stated that the vehicle was equipped with a feature that once the vehicle was placed in reverse(R), both side view mirrors would adjust downward to assist with the driver's visibility. The contact stated that the vehicle would either fail to perform this function or would fail to readjust to its proper position once the vehicle was in drive(D). The contact also noted that the mirrors would also adjust upwards which obstructed the contact from using both side view mirrors while driving. The contact took the vehicle to a dealer where he was informed that a software update could be performed to correct the failure however, if the software update failed, the contact had to pay for the repair. The software update was performed; however, the failure persisted. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 48,000.

Reported

Jul 2022

Incident date

Mar 2022

Mileage

Not provided

Outcome flags

None reported

frame rotted where the control arm conects to the frame causing the control arm to break away from the frome. i lost steering fortunetly iwas coming to a stop. The dealer Colonial Cadillac Woburn Ma. confirmed the damage. it was inspected by a tecnition at the dealership. No there was no warning, i bought an etended warenty when the origanel one ran out. ty are not covering this? there resaning the say is because of rust. a 5 year old car should not rot out this bad.

Reported

Jun 2022

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

Driving and heard loud pop and shudder. Heavy vibration at highway speeds making vehicle unsafe to drive and vehicle also shuddered and acted like it was going to die when turning. Took to dealer and dealer discovered broken engine mounts. This is a known issue from GM. TSB 17-NA-166. GM certified service refused once to look at the engine mounts while vehicle was under warranty and had me continue to drive it until warranty had expired.

Reported

Mar 2022

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

None reported

Purchased a new set of 4 in May of 2020 with 50,000 miles on the vehicle - just one year, 8 months ago and only 10k miles on the new set. Walked out yesterday morning and the RR tire was flat. Tried to add air and heard a rushing sound coming from the outside sidewall from a 3-4" broken, jagged slit. The car was driven yesterday and all was fine until it just blew. And no it was not cut by a ne'er do well overnight. The sidewall clearly failed as reported by so many with this Alenza tire. Many others were driving when the dangerous Alenza sidewall failed. I was lucky as we often drive this vehicle on Interstate highways...and it Texas that means 75 and 80 mph speed limits. I shudder to think what would have happened with a failing defected tire blowing at 80 mph!

Reported

Jan 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2017 Cadillac Escalade. The contact stated while driving 55 MPH, the touch screen monitor started jumping up and down and sporadically going in and out while the contact was attempting to use the GPS. Additionally, the hands free and answer screen was inoperable. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the monitor was faulty and needed to be replaced. The contact was informed that the repair would be an out of pocket expense since the vehicle was no longer under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 38,000. The VIN was unavailable.

Reported

Nov 2021

Incident date

Aug 2021

Mileage

Not provided

Outcome flags

None reported

The brake assist function has been very sketchy and coming on unexpectedly and the emergency braking when reversing is malfunctioning and coming on unexpectedly with no need in error in a very hard/ fast stop. Yes its available for inspection. How was your safety or the safety of others put at risk? This puts my saftey as well as others at risk because the brake system is malfunctioning and at times unpredictable, and making quick/hard stops when not expected or necessary. The car was just in the dealership for repair of the break assist and I am sending it back in again because it is still malfunctioning.The vehicle has been inspected by the dealership. The brake assist light was coming on and off , sometimes but not all of the time and now that the car was serviced by the dealership the light is not coming on but their are still malfunctions. I do not feel safe driving this car.

Reported

Oct 2021

Incident date

Oct 2021

Mileage

Not provided

Outcome flags

None reported

I parked my 2017 Cadillac in a parking spot put the car in park shut it off and put the brake on went in side the pharmacyand my daughter was in the passenger seat with the windows downwind the car went Forward and hit a pole then rolled back and wrecked in the two cars with the car shut off in park a man tryed to stop it and the brake pedal was hard as a rock and the car was still in park . I got in to move the car and it was still in park .. I had the keys in my pocket in side the pharmacy..

Reported

Sep 2021

Incident date

Sep 2021

Mileage

Not provided

Outcome flags

Crash

When applying the brakes at a slow speed (>20 mph), the brakes seem “spongy”. The brake pedal seems to require further travel to stop the vehicle. It feels as if air is trapped in the hydraulic system and this does not happen all the time, it is an intermittent problem.

Reported

Jul 2021

Incident date

Jul 2021

Mileage

Not provided

Outcome flags

None reported

General Motors LLC (GM) is recalling certain 2015-2017 Cadillac Escalade, 2014-2018 Chevrolet Silverado, GMC Sierra, 2015-2018 Chevrolet Suburban, Tahoe, GMC Yukon vehicles. The amount of vacuum created by the vacuum pump may decrease over time.

Risk: As the vacuum level drops, the brake assist decreases, increasing braking effort, extending the distance required to stop the vehicle, thereby increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will reprogram the Electronic Brake Control Module, free of charge. The recall began October 8, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N192268490.

General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.

Risk: A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.

Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.