2023 BMW 7 Series

Vehicle Symptom: The vehicle exhibits a persistent rough idle and engine hesitation specifically when at operating temperature. This issue is most prevalent during "Auto Start/Stop" transitions and while idling in heavy traffic. The engine feels as though it may stall, creating a significant safety concern regarding predictable acceleration and vehicle control in live traffic. Safety Risk: The instability of the engine performance creates an unpredictable driving experience. There is a high risk of the vehicle stalling or failing to accelerate properly when restarting from a stop, which could lead to a rear-end collision or leave the vehicle stranded in a dangerous intersection. Furthermore, despite these clear drivability issues and the engine's erratic behavior, the vehicle has not illuminated a Check Engine Light (CEL), depriving the driver of a necessary safety warning regarding these malfunctions.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

Component/System that failed: The rear differential failed internally, causing the left rear axle to separate from the differential housing. BMW’s own service center confirmed there was no external damage or outside force involved. The defective parts are currently with BMW of Manhattan and can be made available for inspection. Safety risk posed: This failure created a significant safety hazard, as drivetrain separation while in motion can lead to loss of vehicle control, wheel lock, or a collision — especially at highway speeds. Fortunately, no accident occurred, but the risk was high. Was the problem confirmed by a dealer? Yes. BMW of Manhattan confirmed the failure in service invoice #1201464. Their technician wrote: “Found left rear axle is popped out of differential. No signs of damage or outside influence. Differential is internally faulty.” The dealership replaced the rear differential and associated components under warranty. Was the vehicle inspected by others? The vehicle was only inspected and repaired by BMW of Manhattan, an authorized dealership. No police or insurance inspection occurred. Warning signs before failure? Yes. The vehicle was brought to the dealership on four separate occasions before the failure due to: •Loud noises from the rear axle area, •causing the abnormal wear and tear of tires , and •Erratic driving behavior. Each time, BMW’s service team stated the vehicle was “in healthy shape.” Additional context: Despite this failure being documented as internal and not customer-induced, BMW North America has refused to accept responsibility or honor a buyback request. The vehicle is used for business purposes under Cuatro Sons Inc. and has now been taken off the road due to the safety risk and unresolved concerns about reliability. We are seeking NHTSA’s investigation and intervention.

Reported

Apr 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

failure of the Thruster bushings are seeping and starting to crack in the Steering If the thrust arm bushings (or thrust rod bushings) on a BMW 7 Series are seeping fluid and beginning to crack, there are some potential risks to be aware of. These bushings are critical components in the suspension system that absorb impacts, reduce vibrations, and maintain proper alignment. Here's a breakdown of potential risks: 1. **Reduced Ride Comfort** - Cracked or seeping bushings lose their ability to effectively dampen vibrations, leading to a harsher and less comfortable ride. 2. **Steering Instability** - Damaged bushings can affect the alignment and cause the car to feel unstable during steering, especially under braking or during sharp turns. You may notice wandering or pulling to one side. 3. **Increased Tire Wear** - Faulty bushings may alter the suspension geometry, leading to uneven tire wear, which can become expensive if not addressed promptly. 4. **Noise and Vibrations** - You might hear clunking or creaking noises when going over bumps or during braking. Vibrations may also become more noticeable. 5. **Safety Concerns** - In extreme cases, if the bushings deteriorate significantly, they can fail entirely, causing loss of control during braking or sudden maneuvers. This is a serious safety risk. 6. **Accelerated Wear of Other Components** - Compromised bushings can place additional stress on adjacent suspension components, such as ball joints, control arms, and even the shocks or struts, leading to premature failure. The vehicle or component been inspected by the manufacturer /dealer repair Order PETER PAN BMW 1625 Adrian Rd Burlingame, CA 94010-2103 Service: 650-457-8897 01/10/2025 Repair Order #:[XXX] Vehicle Make:7 SERIES VIN:[XXX] PETER PAN BMW 1625 Adrian Rd Burlingame, CA 94010-2103 Service: 650-457-8897 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

The recall for the Integrated Braking System has been on going since February with no remedy! This is unfair to us. They haven’t offered any kind of compensation in regards to this recall either.

Reported

Dec 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 BMW 760I. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

Nov 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 BMW 760I. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was unsure whether the manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

The contact owned a 2023 BMW 760i. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled when the contact depressed the brake pedal. There was no warning light illuminated. The contact depressed the brake pedal forcefully to stop the vehicle. The vehicle was able to restart; however, the failure recurred. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,000. VIN tool confirms parts not available.

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 BMW 740i. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirm parts unavailable.

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

The vehicle loses brake pressure at the pedals halfway point when decelerating and attempting to come to a complete stop. The brake pressure is not consistent and requires pushing the pedal to the floor which will grab and release and grab again. The dealerships refuse to acknowledge or test for this. A recall has been issued. A repair has been attempted without resolve. I need your help with independent testing to confirm this.

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 BMW 740I. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 BMW 740I. The contact stated while driving approximately 10 MPH, the vehicle came to a sudden stop; however, the brake pedal was not depressed. The message "Drive Carefully - Brake System" was displayed on the instrument panel and the check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would become available. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

Reported

Sep 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

Twice this month while driving normally and at a moderate speed a message flashed on the monitor that the emergency braking system was engaged. The car slowed dramatically and suddenly. Without thinking I braked or pressed the accelerator. Luckily, the car returned to normal speed. When the braking system engaged unsecured objects were thrown around. If a car was behind me I could have easlily been rear ended.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 BMW 760I. The contact stated that while driving at an undisclosed speed and attempting to slow the vehicle, upon attempting to depress the brake pedal, the contact became aware that the brake pedal was stiff and stuck in position. After which, the message "Drive Carefully; Braking System Failure" was displayed. The contact stated that the vehicle came to a complete stop independently after the Forward Collision Avoidance: Automatic Emergency Braking system was activated. The vehicle returned to normal functionality, but the failure became a regular occurrence. The service brake warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the ABS control module and brake sensor. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 900.

Reported

Jul 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 BMW 740I. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

Jun 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 BMW 740I. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes). The contact stated that when the vehicle was turned on, he observed a series of unknown warning lights being illuminated. The contact stated while driving at approximately 10 MPH, the brake pedal was depressed, and the brake pedal remained on the floorboard. The vehicle was taken to a dealer where it was diagnosed that an unknown part needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 6,470.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2023 BMW 760I. The contact was notified of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

Apr 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

Vehicle brakes gave out while driving and would not stop. System generated an email of the incident from manufacturer. Dealership informed that they have seen this before and its is a simple fix with a brake booster but no recalls are currently recalling the vehicle. The warning appeared as it happened.

Reported

Jan 2024

Incident date

Nov 2023

Mileage

Not provided

Outcome flags

None reported

My vehicle had a crash before receiving the recall on 28th august 2023 at 10.00am. The car swerved to the right and dashed on a parked car. There were no injuries. But the Cars right front was damaged. At first I could not understand what happened and because of the dash the airbags got deployed and I was dazed for moments. Later when the towing truck moved the car I saw the left front tire had burst. When I leased and brought the car within 15 days the same side tyre had burst but the road was clear and I could take care . I got a new car tyre fitted at my cost from the Seattle BMW dealership office. In the current accident before I could realize anything the car had dashed. The speed however was 25miles/hour. Later the insurance came in the picture and the car was sent to collision center NW Fife an authorized repair shop certified by BMW. The extent of damage as reported was considered as irreparable and the insurance company informed me that the car had to be scrapped. The issue is there was some defect either due to the tyre fitted as the incident repeated and secondly the safety mechanism did not brake automatically. The recall letter States that the fault of automatic stopping was there and needed to be repaired. I had informed immediately after the accident the dealer from where I bought the car. There was contact from the dealer of any communication except a note get it replied through your insurance In my 50 years of driving I have not had one incident of car dash or damage. Secondly the extensive damage indicates the poor safety of the car body leave alone the fault in the safety software . This is premium car and I was shocked to see the extent of damage.

Reported

Dec 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

Crash

Unknown

Reported

Aug 2023

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

THERE IS NO PHYSICAL USER MANUAL IN THE VEHICLE AND WHEN THE DASH SCREENS TURN BLANK (HAPPENS REGULARLY), THE ONLINE VERSION IS NOT ACCESSIBLE IN THE VEHICLE. THE BMW APP ONLY WORKS WHERE THERE IS NETWORK COVERAGE SO THAT IS NOT A SOLUTION EITHER. THE DEALER CANNOT ORDER A USER MANUAL BECAUSE THE OEM, BMW, HAS NOT RELEASED IT. BMW CUSTOMER SERVICE ADVISES THAT THEY ONLY HAVE ONLINE VERSIONS. ISN'T THE PHYSICAL AVAILABILITY OF A USER MANUAL A REQUIREMENT ? WILLING TO PAY FOR IT, BUT THE OEM DOESN'T EVEN SELL ONE.

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported