2016 BMW 5 Series

The vehicle developed a strong, toxic odor of raw gasoline inside the passenger cabin and trunk area. The vehicle was brought to an authorized franchise, BMW of Sterling, where technicians performed a multi-point inspection. The technician confirmed that the factory plastic fuel tank assembly is structurally defective and leaking raw fuel from the top weld seams. The dealer provided an official invoice quoting $4,824.92 to replace the tank due to the fuel leak, noting it is an active hazard, but refused to cover the failure under BMW’s active 15-year/150,000-mile extended warranty for N20 plastic fuel tanks (SI B01 03 22). Driving a vehicle with raw fuel pooling on the exterior of the tank and migrating into the cabin creates an immediate fire hazard and health risk to occupants."

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528i. The contact stated that the vehicle was repaired under an unknown recall, and after the recall repair, while driving at an undisclosed speed, there was an abnormal oil-burning odor entering the cabin of the vehicle. The vehicle was taken to a local Midas, where it was discovered that oil was leaking onto the engine. The vehicle was not repaired due to the cost. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,400.

Reported

Feb 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

I have 2016 BMW 5 series car, for past two to three years headlights are getting condensation inside on colder months. Dealer is not able to fix the condensation, they are advising to replace the headlights. Some of my friends replaced OEM headlights, but after few years they are started condensation, it’s looked like defect from manufacturer, I had few Honda vehicles older than my BMW car, they never had any condensation complaints. It’s look like manufacturer used cheap materials causing condensation, it is causing low light at night times may lead to accidents. Please look at this issue and consider it as a safety issue and please recall these headlights. Dealer is asking $2500 + $500 labor to fix each headlight. All of my friends are having same problem, I bet other BMW car owners too. Please issue a recall on this safety issue.

Reported

Feb 2026

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

On January 29, 2020, while driving my 2016 BMW 5 Series under normal operating conditions, the engine compartment caught fire without warning. Smoke and flames originated from the engine bay while the vehicle was in motion. I was forced to pull over and exit the vehicle immediately. The fire spread rapidly, and the vehicle was declared a total loss. At the time, both my insurance carrier and BMW representatives inspected the vehicle, but no definitive cause was identified. In January 2026, I received notification that this same vehicle is subject to BMW Safety Recall Campaign No. 24V-608, which states that liquid from the positive crankcase ventilation system can drip onto the water pump electrical connector, potentially causing a short circuit and, in rare cases, an engine fire. This recall describes the same failure event that destroyed my vehicle, which occurred before any recall remedy was available.

Reported

Jan 2026

Incident date

Jan 2020

Mileage

Not provided

Outcome flags

Fire

My coolant line overheated. From the leaking water pump and pcv that exploded all over my engine causing it to overheat and now how has not turned back on. Ive been without a car for months and when I seen the recall and reached out to the dealer expressing my situation they said they would get back to me and have not called or emailed or even responded in months.

Reported

Nov 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

Fire 1 injuries

During initial cold starts there is blue smoke billowing from the exhaust for approx 20 seconds. The odor is horrible.

Reported

Sep 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

A critical component failure has rendered my 2016 BMW 528xi inoperable and unsafe. The water pump failed, forcing the car into a safety "limp mode," limiting its speed to approximately 40 miles per hour. This issue mirrors NHTSA Recall 24V-608 regarding an electrical connector on the water pump that can short circuit, potentially causing a "thermal event or fire." The problem began with dashboard warnings about overheating, despite the coolant reservoir being full. Following these warnings, the vehicle entered "limp mode," posing a significant safety risk in normal traffic. The potential for fire is also a major concern. An independent service center has confirmed the water pump and its electrical connector as the point of failure. The failed component is available for inspection by a NHTSA investigator. I contacted BMW's customer relations line and was informed that no remedy is currently available. I must wait for an official letter before any action can be taken, including reimbursement. The representative did not provide a case number, making it impossible to track my complaint. The vehicle has not been inspected by the manufacturer, law enforcement, or an insurance representative. I am unable to transfer the title because the car cannot pass a safety inspection in its current state. I am in a severe catch-22: I must receive a recall letter for a vehicle that I am unable to finalize ownership of. This failure to assist an owner with a known safety recall has left me stranded with a dangerous, undrivable vehicle.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

My driver headlight is constantly getting moisture trapped in it. It’s been replaced twice and the seals were checked, but it keeps happening and shorting out my headlight. It’s $4000 to fix. Just had it replaced 1.5 weeks ago and it’s broken already. I took it to bmw the moment I noticed the moisture was back and they told me it was fine. This is a widespread problem and they are not fixing their product

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

Multiple critical BMW engine components are manufactured from plastic, including the oil pan, coolant expansion tank, valve cover, and turbo inlet pipe. These parts are prone to premature failure from normal heat & stress, as confirmed by independent mechanics. Failures can cause sudden loss of oil or coolant, persistent oil leaks, overheating, loss of power, and roadside breakdowns. The use of plastic for an oil pan is concerning. Plastic cannot withstand impacts with common road hazards such as tire fragments, etc. Striking a retread at highway speed could easily crack the pan, dump all engine oil, and lead to catastrophic engine seizure, endangering people. In my case (2016 BMW 528i), several plastic components have already failed, including the oil pan, turbo inlet pipe, coolant expansion tank, valve cover, and multiple coil packs. While BMW considers coil pack replacement a normal maintenance item, there are widespread complaints of premature failures. Most of the heat-related plastic failures occur above 70,000 miles. Despite several related breakdowns, the previous owner and I avoided dangerous situations. These failures are widely documented by other owners online and by independent mechanics, who often recommend aftermarket aluminum replacements for improved safety and reliability. BMW is aware of these issues but continues to use plastic for critical components--they recently lost a class-action lawsuit related to internal plastic engine parts that caused catastrophic engine damage, showing prior knowledge of the risks. These failures also create environmental hazards, as leaking plastic oil pans & valve covers contaminate roads and driveways. Because repairs are $$$, many consumers delay fixing the problems, increasing both safety and environmental risks. This design prioritizes cost savings over durability and safety. These parts should be made of metal to withstand normal use and protect drivers, passengers, and the public from unnecessary hazards.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

Coolant pump failure engine failure also caused fire in engine bay. Insurance inspector. Pre shop inspection. No light were on prior to explosion.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

On [XXX], the coolant connector flange on my 2016 BMW 535d (VIN: [XXX] ) catastrophically failed, causing complete coolant loss. I immediately contacted BMW of Las Vegas and was instructed to drive it in despite fluid visibly leaking through the undercarriage. The next day, [XXX], BMW performed Recall 21V-907 (EGR cooler replacement), which involved draining and reconnecting the coolant circuit—but they left the failed flange in place. The failed flange connects directly to the new EGR coolant return hose installed under the recall. BMW had full access to the part but chose not to inspect or replace it. The dealer submitted a consequential damage claim to BMW North America, which was denied. The vehicle remains at the dealership unrepaired. This failure poses serious safety risks. Driving with active coolant loss could cause overheating, engine failure, or fire. Had I not stopped, this could’ve led to mechanical catastrophe. BMW re-pressurized the cooling system into a visibly broken flange, creating an unsafe condition. The failure was confirmed by BMW technicians and documented in a repair order. No warning lamps were active at the time of failure. I currently have an open case with BMW North America, but no contact has been made. I am requesting NHTSA review this matter as BMW failed to fully remedy a safety defect and ignored collateral damage tied directly to the recalled system. The failed part is available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

Very often, when I change the gear to 'Drive' or 'Reverse' I get a message on the dashboard screen - "secure Vehicle against rolling" and the car DOES NOT move unless I shift the auto gear lever several times or sometimes shut off the engine to get back to normal driving. Once when I was in such a situation, no matter what I do, the error message would not go away and I had to call the tow truck to get home. And when tow truck person brought the car home, the problem fixed itself!! I only have 81000 miles on this car. It is a very serious safety issue as far as I am concerned. PLEASE HELP.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact stated that while the vehicle was parked and running, the contact became aware of an abnormal burning odor. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,000. VIN tool confirms parts not available.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact stated that while her son was driving at undisclosed speeds, there was an abnormally loud knocking sound coming from the vehicle. The contact stated that there was coolant leaking from the vehicle. The contact was adding coolant to the coolant reservoir every other day. The contact stated that the vehicle was smoking and there was an abnormal rattling sound coming from the vehicle and the engine was overheating. The vehicle was inoperable. The coolant message was displayed. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

Reported

Jul 2025

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

My vehicle is a 2016 BMW 528i xDrive. There is an active safety recall listed under NHTSA Campaign Number 24V-608, issued in August 2024. The affected component is the engine coolant pump. As of June 2025, no remedy has been made available by BMW, and I have been told by both BMW corporate and my local dealer that they cannot provide a fix or a timeline. This component is essential to keeping the engine within safe temperature limits. Failure of the coolant pump could lead to overheating and potentially increase the risk of fire, as the recall suggests. This places my safety and that of others on the road at risk every time I drive the vehicle. I rely on this car for regular transportation and feel I have no choice but to drive a vehicle with an unresolved critical safety issue. The vehicle has not yet experienced a failure or warning light specific to the coolant system, and it has not been inspected or repaired due to the lack of remedy. However, I should not be forced to wait indefinitely or risk a dangerous situation developing before action is taken. BMW’s failure to provide a remedy or meaningful updates in nearly a year shows a lack of urgency and accountability. I am submitting this complaint to formally document the issue and ask that NHTSA take action to compel BMW to issue a fix or provide alternatives to affected owners.

Reported

Jun 2025

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

Jun 2025

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

May 2025

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the electrical connector on the water pump had failed and needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 68,000. VIN tool confirms parts not available.

Reported

May 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528i. The contact stated that while his partner was driving at undisclosed speeds, there was smoke coming from the engine and entering the cabin through the vents while the heater was activated. There was an abnormal burning odor entering the cabin. The contact also observed the burning odor while driving the vehicle. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

Reported

May 2025

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528i. The contact received notification of NHTSA Campaign Number:24V608000(ENGINE AND ENGINE COOLING) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available .

Reported

May 2025

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

Due to the nature of the car potentially catching on fire and a remedy still not being available I am concerned about my safety and of those around me since the car is used to be operated daily for commuting to work.

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

Concern- smoke coming out of back exhaust at start up Cause - TAYLOR BMW (dealership) - possible needs updated oil line, turbo may be leaking internally Correction- dealership pulled faults to see if cat efficiency faults were present, saw none. Did verify smoke on startup. Doesn’t look like the turbo oil feed line has been changed (updated with check valve). There is some oil encrusted on the body of turbo. Would replace all lines since turbo removal is required for any of them; however once cat is off and if the chamber inside is wet with oil, at that point it would need a turbo as well as the lines. The above is the written diagnosis from dealership and I was quoted a price ranging from $2600- 4600- In 2016, NHTSA issued a notice for certain models/ years regarding the turbocharger feed lines (extending warranty for that part to 10 years / 120k miles). My 2016 was CPO and has only 84k (all maintenance performed by BMW) and I believe it should fall under eligible vehicles. I have reached out to BMW customer care, spoken with a case manager , all to no avail.

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 535D. The contact stated while driving approximately 25 MPH, the vehicle experienced a loss of motive power. No warning lights were illuminated. The vehicle was towed to a local dealer where it was diagnosed with high-pressure fuel pump failure. The vehicle was left at the local dealer, where it remained for further repairs. The vehicle was not repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 21V586000 (Fuel System, Diesel); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 116,000.

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

I've gotten my car fixed multiple times and nothing has worked. My car is leaking coolant severely it overheats constantly I get the red and the yellow message. My heater is self stopped working and my car on the freeway has stopped from going 75 to 80 miles dropping all the way to 20 miles.

Reported

Apr 2025

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

Valve cover leak Oil filter housing leak Super common that these items leak in the bmw N57 diesel engines. Increased risk of fire. I am in the Facebook group with many other owners of the same engine, and almost everyone runs into the same problems by 100,000 miles.

Reported

Apr 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

Fire

The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

Mar 2025

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact stated that while attempting to activate the heating system, the heating system failed to activate. There was an abnormal coolant odor entering the vehicle through the vents. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts would be available. The failure mileage was 137,000. VIN tool confirms parts not available.

Reported

Mar 2025

Incident date

Jan 2019

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

Mar 2025

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

Leak error messages that cannot be removed until recall issue with fluid leak is fixed. Leak is corroding engine fuel lines and can cause a fire Will driving. The remedy is taking to long to be deployed. Need assistance with this issue.

Reported

Feb 2025

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

Feb 2025

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at an undisclosed speed, there was smoke was coming from the engine compartment into the cabin of the vehicle through the air vents. The cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 37,000. VIN tool confirms parts not available.

Reported

Feb 2025

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the "Coolant Low - Please Refill", message was occasionally displayed. The contact stated that after refilling the coolant reservoir and driving for a while, the coolant level would be low again. The vehicle was not diagnosed or repaired. The approximate failure mileage was 94,000. VIN tool confirms parts not available.

Reported

Jan 2025

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

Jan 2025

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

I have an Issue with my car cause Engine Coolant smells like oil burning and smoke coming inside the car through AC and also having a recall issue but no remedy available with BMW so spend my money and get repaired from outside mechanic, BMW reported me that if there is no remedy available right now so we can't do anything so I get repaired outside and spend 1500$.

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact stated that there was an abnormal burning odor coming from the vehicle while at a stop. The contact detected fumes underneath the hood and there was oil on the alternator. The contact stated that the tires were replaced, but the vehicle was not aligned. The contact stated that the driveshaft had dropped and was making an abnormal rubbing sound. The oil light was illuminated. The vehicle was taken to an independent mechanic who determined that the rear differential needed to be replaced. The vehicle was repaired, but the failure recurred. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electricals System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer for a routine oil change and the contact was made aware of an oil leak. The vehicle was diagnosed again, and the contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 151,198. VIN tool confirms parts not available.

Reported

Jan 2025

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

Do to the water pump recall and the water pump electrical connector on my vehicle, it is no longer in driving condition and has caused engine overheating and damage. I am still paying for a car I cannot drive. I need help

Reported

Dec 2024

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact stated while driving 50-60 MPH, there was smoke coming from underneath the hood and out of the exhaust pipes. The coolant temperature warning light and several other unknown warning lights were illuminated. The vehicle sputtered and stalled. The contact was able to pull to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed that the water pump had failed, causing several damages to the vehicle, including engine failure. The vehicle had not been repaired due to the cost. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

Reported

Dec 2024

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

The contact's wife owns a 2016 BMW 528I. The contact stated that the vehicle was experiencing excessive coolant consumption. The low coolant warning light was illuminated. Additionally, the contact stated while his wife was driving at approximately 35 MPH, the driver noticed that there was steamy smoke coming out from underneath the hood. The driver pulled to the side of the road and noticed that fluid was leaking underneath the engine. The vehicle was taken to Sunshine Auto, where the contact's wife was informed that coolant was leaking. The mechanic informed the contact that the turbo needed to be taken out for a diagnostic test. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

Reported

Dec 2024

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Reported

Dec 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact received a message displaying a hazard symbol for the driver restraint system. The vehicle was taken to the dealer who diagnosed the fault for the driver’s side air bag Intel Stage 2. The dealer confirmed that there was an internal disconnect with the air bag that needed to be replaced. The vehicle was not repaired. The dealer confirmed that the part for the recall repair was not yet available. The manufacturer was made aware of the failure and confirmed that the repair was not included in the recall or covered under warranty. The failure mileage was 17,700. VIN tool confirms parts not available.

Reported

Nov 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

This recall campaign begins Aug 2024. As of today 11-15-24, the dealership still stated, "remedy is unavailable". This is not acceptable. What should I do next?

Reported

Nov 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. There was no warning light illuminated. The contact stated that the image on the instrument panel was blank. The contact also noticed smoke coming from the exhaust. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2016 BMW 528I. The contact stated while driving 30-35 MPH, the message that the engine was overheating was displayed. The contact pulled over to the side of the road and allowed the engine to cool down. The contact resumed driving; however, the failure recurred several times while driving; requiring the contact to pull over to the side of the road several times for several minutes. The vehicle was towed to the residence. The contact stated that he was mechanically inclined and had replaced the thermostat and the coolant temperature sensor. Upon further inspection, the contact noticed that the water pump's electrical connector had melted, and the water pump was damaged. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 117,000. VIN tool confirms parts not available.

Reported

Oct 2024

Incident date

Oct 2024

Mileage

Not provided

Outcome flags

None reported

The contact owned a 2016 BMW 528I. The contact stated that while driving at 30 -35 MPH with the windows down, there was a smoke odor present. The contact pulled over into a parking lot and smoke was discovered coming from the front of the vehicle. The vehicle suddenly engulfed in flames as the contact was still seated in the vehicle. The contact was able to safely exit the vehicle. The fire department arrived on the scene and was able to extinguish the fire. The origin of the fire was unknown. It was unknown if a fire report was filed. No injuries were sustained. The vehicle was towed to an independent mechanic who determined that the vehicle was destroyed and the cause was unknown since the fire destroyed the front end of the vehicle including the dashboard and both front driver and passenger side door panels were melted. The dealer was not contacted. The manufacturer was not made aware of the failure. The VIN was included in NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System) however, the part to do the recall repair was unavailable. The failure mileage was 120,000. VIN tool confirms parts not available.

Reported

Oct 2024

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

Fire

The contact owns a 2016 BMW 528I. The contact stated while driving at various speeds, there was smoke coming through the A/C vents and coming from underneath the hood. The check engine warning light and an unknown warning light were illuminated. The contact later received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000. VIN tool confirms parts not available.

Reported

Oct 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported

Passenger restraint system malfunction, available for inspection. Passenger side air bag will not work if in an accident Problem has been confirmed by dealer Warning lamp appeared approximately 4-5 weeks ago, prior to that no symptoms. Just happened all of a sudden.

Reported

Sep 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

On our 2016 BMW 528i, the valve cover had to be replaced at 82,723 miles. We took the car in to Galleria BMW in D'Iberville, MS on [XXX] for an oil change and the mechanic reported there was oil on the engine and that he needed to replace the valve cover because this was a fire hazard. I was surprised the valve cover needed to be replaced and not just the gasket. Their service advisor said due to the high heat environment and age, the plastic valve cover would wear and deteriorate like a tire. I thought, what if this happened when I did not need an oil change and drove a few thousand miles with leaking oil on my engine. I think it is appalling plastic parts would be used in that environment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Sep 2024

Incident date

Feb 2024

Mileage

Not provided

Outcome flags

None reported