Service Brakes safety campaign
official recall record
The cited record is bound to model year 2018; no broader incidence claim is made.
- Symptom
- Subaru of America, Inc.
- Why it matters
- The official record describes a potential crash, fire, injury, or loss-of-control consequence.
Observed complaint mileage band; not an incidence probability
Reported onset roughly 45,004–78,750 mi (median 67,500 mi).
Onset band unknown.
Based on 4 usable reports (3 censored). Complaint mileage is an observed report band, not a population incidence estimate.
What to inspect
- Check the VIN for open NHTSA actions, then ask the inspector to test the named system and document the result.
Pro check: Independent pre-purchase inspection.
Mitigation
- Verify the campaign status by VIN and retain the completion receipt if the remedy was performed.
Verified remedy: Subaru has notified owners, and dealers will inspect the floor mat retention bracket and replace it if necessary, free of charge. The recall began November 14, 2017. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WTR-77.
1 evidence receiptShow ▾Hide ▴
The official record describes a potential crash, fire, injury, or loss-of-control consequence.
“Subaru of America, Inc. (Subaru) is recalling certain 2018 Crosstrek vehicles. These vehicles may be equipped with an incorrect floor mat retention bracket, allowing the floor mat to move out of position and interfere with the accelerator or brake pedal operation. If the floor mat moves out of position and interferes with the accelerator or brake pedal operation, it can increase the risk of a crash. Subaru has notified owners, and dealers will inspect the floor mat retention bracket and replace it if necessary, free of charge. The recall began November 14, 2017. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WTR-77.”