Sa-042-19: Customers Having Mazda Connect Concerns Should Have Their Vehicle Repaired Using The Following Repair Procedure. Note: Before Proceeding: Co safety campaign
official tsb record
Whole generationSingle sourceEvidence: Medium confidence
The cited record is bound to model year 2020; no broader incidence claim is made.
- Symptom
- Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
- Why it matters
- The official record identifies a condition that deserves candidate-specific inspection and record verification.
Observed complaint mileage band; not an incidence probability
Reported onset roughly 29,000–53,000 mi (median 34,000 mi).
Onset band unknown.
Based on 5 usable reports (8 censored). Complaint mileage is an observed report band, not a population incidence estimate.
What to inspect
- Check the VIN for open NHTSA actions, then ask the inspector to test the named system and document the result.
Pro check: Independent pre-purchase inspection.
Mitigation
- Treat the official record as a targeted inspection lead, not proof that this candidate has the condition.
1 evidence receiptShow ▾Hide ▴
clm_mazda-cx-5-2020-tsb-nhtsa-mc-10165677-sa-042-19-2020-obs-201562020 Mazda CX-5Evidence: Medium confidence
The official record identifies a condition that deserves candidate-specific inspection and record verification.
“Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. NOTE: Before proceeding: Confirm that the Connectivity Master Unit (CMU) is updated to the latest software version. Go to MGSS - Infotainment - MAZDA CONNECT Updates, Confirm that the customers device is updated to the latest software version. Apple Carplay/Android Auto FAQ, go to SA-001/19.”