Service Brakes owner reports: Mazda CX-5 years in the records

The records describe a problem worth checking before purchase.

“On Septmber 2, 2023 the car had been on a 4 hour road trip. I came into the driveway, left the car running in Park with the brakes on (listening to music while I cleaned the car out) it was idylling for about 5 minutes. I went to the drivers side door, which was open and reached in to turn the car off using the start/stop button. Before I could turn the car off, it started backing up and the door ran over me. The car was definitely in Park and the Brake was on. There was no reason for the parking brake to disengage.”

The records describe a problem worth checking before purchase.

“BOUGHT A MAZDA CX5 JUNE 2020 AND IT WAS INVOLVE IN A ACCIDENT SEPT 17TH 2020 DO TO BRAKE FAILURE. MY MOTHER WAS DRIVING THE VEHICLE AND ATTEMPTED PARKING IN A APARTMENT COMPLEX WHEN THE VEHICLE FAILED TO STOP AND COLLIDED WITH THE FACILITY 20FT IN FRONT OF THE PARKING SPACE. AT THE INCIDENT, I THE OWNER, FOUND 3 DAMAGE ROTORS WERE THE FLAW CAME FROM HEAVY GRINDING AT THE CALIBER (SEE ATTACH PHOTOS). WITHIN THE CALIBER'S ALLOY YOU CAN ALSO SEE THE CHIPPED ALLOY PRODUCED FROM A FLAW & THE ALIGNMENT OF WHERE IT GRINDS THE ROTOR (SEE ATTACHED PHOTOS). A WITNESS STATED SHE WAS PRESENT DURING THE TIME OF THE COLLISION AND A POLICE REPORT WAS TAKE FROM THE WITNESS. I CAN PROVIDE PLENTY OF MORE PICTURES AND VIDEOS TO EXPLAIN THE GEOGRAPHIC AND DEMONSTRATE VIA VIDEO THE FLAWS AT THE COLLISION. I'VE ATTEMPT CONTACTING MAZDA FOUR TIMES BUT THEY CONTINUE TO PLACED THE BLAME ON ME "FOR BAD DRIVING DAMAGING ITEMS THEY CONSIDER TEAR AND WEAR PRODUCTS (ROTORS AND CALIBERS)" I EXPLAINED I ONLY HAD THE VEHICLE FOR 3MONTHS AND ITS THREE ROTORS WITH SIMILAR DAMAGE. YET THEY TOLD ME MY INSURANCE MUST FIND THEM AT BLAME. MY INSURANCE APPRAISER STATED THEY WILL NOT GO TO THAT DISTANCE; THEY JUST FIX OR PAY OFF THE LOAN. I AM FUSTRATED! YOU ALL ARE MY LAST HOPE! GOING THROUGH MY INSURANCE WILL CAUSE ME A DEDUCTABLE AND AT FAULT BLAME. GOING THROUGH MAZDA IS INSULTING THEIR PRODUCT, YET I FIND THIS FRIGHTING BUT IT'S THEIR RESPONSIBILITY TO CONDUCT FURTHER RESEARCH TO WHY THE ROTOR/CALIBER WENT BAD IN SUCH A SHORT SPAN. EXPLAINING! EVEN IF I AM TO BE BLAMED, FOR THE INCIDENT. WHAT ABOUT THE PRODUCT? I ONLY OWNED THE VEHICLE FOR THREE MONTHS. WITHIN A LITTLE OVER 3,000 MILES. PLEASE HELP”

The records describe a problem worth checking before purchase.

“SUDDEN BRAKING CAUSED BY AUTOMATIC BRAKING SYSTEM. ON SEPT 1, 2020, I WAS DRIVING DOWN A NEIGHBORHOOD STREET, GOING ABOUT 30 MPH, AND A CAR IN FRONT OF ME WAS TURNING. I WAS IN NO DANGER OF HITTING THE CAR IN FRONT OF ME; HOWEVER, MY 2020 MAZDA CX-5 SUDDENLY BRAKED AND MADE A LOUD NOISE. GRANTED, THIS CAR WAS NEW TO ME AND I HADN'T EXPERIENCED THIS BEFORE, BUT I WAS COMPLETELY SURPRISED GIVEN AN ACCIDENT WAS NOT IMMINENT. THIS SUDDEN BRAKING CAUSED MY HEAD TO SWING FORWARD AND BACK RESULTING IN NECK, SHOULDER, AND BACK PAIN. ALSO, IT RESULTED IN AN INCREASED HEADACHE. UPON RETURNING HOME, I TURNED THE SUDDEN BRAKING SAFETY FEATURE OFF. ON SEPT 4, 2020, I HAD A VIDEO CALL WITH MY PCP WHO ADVISED ME TO GO TO THE URGENT CARE. THE URGENT CARE DOCTOR PRESCRIBED MUSCLE RELAXERS AND, BASED ON A PREVIOUS NECK CONDITION, ORDERED A MRI AND FOLLOW-UP WITH NEUROSURGEON. THE EXTENT OF THE INJURY IS UNKNOWN AT THIS TIME BUT THE URGENT CARE DOCTOR ENCOURAGED ME TO FILE A SAFETY REPORT.”

The records describe a problem worth checking before purchase.

“While driving on the highway in traffic, I was applying the brakes (slowly and smoothly) and moving with the flow of traffic when the SBS system activated the brakes harshly and slammed me to a stop without reason. In addition to throwing me forward against my seatbelt, it also resulted in the car behind me rear-ending me. I did not hit the car ahead of me, since I was far enough behind them BEFORE the smart brake support engaged, but the feature caused an accident that could have been avoided.”