Engine owner reports: Mazda CX-5 years in the records

The records describe a possible crash, fire, injury, or loss of control.

“The contact owns a 2018 Mazda CX-5. The contact stated that white smoke was coming from the engine compartment whenever the vehicle reached normal operating temperature. The contact stated that smoke entered the passenger’s side compartment through the air vents and was coming from underneath the hood. The contact stated that there was a burning odor coming from the engine compartment due to an oil leakage. The smoke impaired visibility while driving. The most recent failure had occurred while driving approximately 35 MPH on a city roadway. The vehicle was driven to an independent mechanic to be diagnosed, and then to the dealer for further inspection. The independent mechanic diagnosed the vehicle with a cracked cylinder head and recommended that the vehicle be taken to the dealer for additional diagnostic tests. The dealer diagnosed the cylinder head as porous and informed the contact that the cylinder head needed to be replaced. The manufacturer was notified and informed the contact that the repair would not be covered. The vehicle was not repaired. The contact stated that the failure had occurred intermittently and became more frequent and severe during hotter weather. The failure mileage was approximately 83,000.”

The records describe a possible crash, fire, injury, or loss of control.

“I am submitting this complaint regarding a cylinder head failure on my Mazda CX-5. The vehicle has approximately 53,000 miles and has been properly maintained throughout its service life. The vehicle developed a crack in the cylinder head, which was subsequently confirmed by an authorized Mazda dealership. Mazda has previously issued a Technical Service Bulletin (TSB) addressing cylinder head cracking on certain vehicles; however, my vehicle's VIN is not included in the covered range despite experiencing the same failure described in the TSB. The dealership initially provided a repair estimate of $8,789 plus tax to replace the cylinder head. Following further discussions, the dealership reduced the repair cost to $3,903 plus tax. They recognize that this crack is not part of normal wear and tear but due to the VIN number not being included in the recall are unable to provide full coverage. A cylinder head crack is a major engine failure that should not occur on a well-maintained vehicle with only 53,000 miles. I am concerned that vehicles outside the VIN range identified in Mazda's TSB may be experiencing the same defect and that the scope of the issue may be broader than currently recognized. The vehicle was purchased used from the same Mazda dealership that diagnosed the failure and is currently performing the repair evaluation. I respectfully request that NHTSA review this issue to determine whether additional Mazda CX-5 vehicles may be affected by the same cylinder head defect despite not being included in the existing TSB.”

The records describe a possible crash, fire, injury, or loss of control.

“I took my car to the dealership because it was leaking oil and coolant. Upon verification, I was informed that my vehicle had a cracked cylinder head. They told me that the repaired will cost me $5500. Unfortunately this is an amount that I do not have. So I reached out to the Mazda Corporate and they told me that there is no repair assistance can be provided and that I should reach out to Mazda Dealership and see if they may accept to put the cost of the repair towards the Good Will Repair. Unfortunately I haven’t been successful with that either. My Mazda Corporate case number is 00450563. This issue is created safety issue with burning engine oils and fume entering the vehicle. This is well known issue with this car model and unfortunately Mazda has made a recall on any of them. While I understand that this may cause Mazda Millions if a recall is put out, it will great to assist with the ones experiencing this issue. Any assistance regarding this matter will be truly appreciated.”

The records describe a possible crash, fire, injury, or loss of control.

“My CX-5 has 86,120 miles. I noticed a burnt oil smell coming into the car and later found oil droplets on my garage floor. I took it in to my neighborhood garage and they found an oil leak coming from the cylinder head. They recommended I take to my Mazda dealer. I had it towed to Pearson Mazda, Richmond,VA. They inspected it and stated I had a cracked cylinder head. I have a 100K extended warranty that will cover most of the cost to repair it. However, I found the Mazda CX-5 2018-2021 models have a cylinder head defect. I found a Mazda Service Alert, #SA-031/21 and on Reddit a Mazda CX-5 owners page that has many stories of the same problem, cracked cylinder head. Some have had Mazda cover the repair cost or given a major discount and provided an extended warranty after repair. I reviewed this with Pearson Mazda and they stated that my car does not fall in the vehicle numbers that they will cover. This is a known issue and they will not acknowledge it for my car. I have contacted Mazda Corporate and waiting for a callback. Litigation has been filed for the CX-5 Turbo customers and they have received restitution. This is also a major issue on non-Turbo customer’s SUVs. I have read that the 2018-2021 manufacturing (casting) of the cylinder head was defective. However, Mazda is not admitting it because a RECALL would cost them millions to fix the cylinder head issue on all the affected vehicles. But, they are at fault and should work with all customers that have been affected by this issue. Therefore, I am requesting NHTSA to make this a public safety matter and have Mazda be accountable for the issue. Thank you!”

The records describe a possible crash, fire, injury, or loss of control.

“My 2018 Mazda CX five experience catastrophic engine failure at approximately 119,000 miles despite proper maintenance. The failure resulted in a repair estimate exceeding $9500. This type of failure raises concerns regarding potential engine defects or premature mechanical breakdown. Mazda acknowledged the issue by offering a minimal Goodwill payments, but refused meaningful assistance. I am reporting the issue to determine whether similar failures are occurring with Mazda and further investigation is warranted.”

The records describe a possible crash, fire, injury, or loss of control.

“2018 CX-5, VIN [XXX] , 60,182 miles. Skyactiv-G 2.5L with cylinder deactivation (VIN 8th digit M). Head gasket leak diagnosed by independent mechanic and confirmed by Mazda dealer, who referenced Service Action SA-073/24. Oil actively leaking onto garage floor and contacting exhaust manifold, causing burning smell and potential fire risk. Defect was first documented by dealer at 52,966 miles within powertrain warranty. This is a known manufacturing defect affecting the cylinder head casting on 2018+ CX-5 models with cylinder deactivation INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”

The records describe a possible crash, fire, injury, or loss of control.

“Oil leak from defective head that occurred behind exhaust manifold leaking hot oil onto the hot exhaust causing the potential for fire. Leak started at 44,000 miles. This manufacture defect is not being covered by Mazda or a recall even though the high potential of fire and serious injury.”

The records describe a possible crash, fire, injury, or loss of control.

“The head gasket on the engine is cracked and is leaking oil and causing the oil to burn when car is driven. The problem was identified by a local mazda dealership and it is a well documented and known issue among SkyActive non-turbo engines. There were no warning lights or messages on the car, other than the smell of burning oil and smoke coming from the engine after driving. I have a toddler and the smoke and burning smell coming into my car every time I drive is concerning to our health. Mazda is well aware that the cracked head gasket issue extends beyond their turbo engines but did not include the non turbo engines in their extended warranty.”