2020
This problem appears in the reviewed records for this model year.
See the year recordReported years
Electrical System owner reports: Jeep Grand Cherokee years in the records
Owner reports are bound to model year 2020. A year on this list does not mean every car has the problem.
Years we reviewed
What to inspect
- 1Ask the inspector to test the named system and note any warning lights, noises, leaks, or stored codes.
Sources and limits
Source recordEvidence: Limited confidence
The records describe a problem worth checking before purchase.
“The uconnect touch screen is delaminating. It is causing issues with being able to use the backup camera with accuracy because the delamination causes a visual distortion. Also, it has been causing issues with the controls where it repeatedly gets stuck and ghost touches options in the vehicle while driving, which is concerning. The delamination started as a small spot and has rapidly increased to half the screen. This is clearly a widespread chronic issue/defect with many Jeep GC models, if you look online. The screen is a big component in operating and functions in the vehicle. Having a defect which causes sight impairment and control changes while in motion is dangerous.”
Source recordEvidence: Limited confidence
The records describe a problem worth checking before purchase.
“Safety Issue: The UConnect screen which displays backup camera image, has delaminated causing the display to not show the backup camera view. The same Uconnect screen , because of the delaminating failure auto selects radio channel changes and climate control to not respond to touching the screen.”
Source recordEvidence: Limited confidence
The records describe a problem worth checking before purchase.
“all grand cherokees have an issue where you lose all power to your jeep while driving and cant do anything! ON top of all the electrical issues. HUGE safety problem when your driving in traffic and cant control your jeep randomly”
Source recordEvidence: Limited confidence
The records describe a problem worth checking before purchase.
“Radio 8.4 touch screen is delaminated and freezes during back up camera use and sometimes the inputs change on their own”
Source recordEvidence: Limited confidence
The records describe a problem worth checking before purchase.
“Delamination of touchscreen occurring resulting in “ghost touches/calls”. This has been verified by an independent dealership. This affects the safety of the driver as the touchscreen is not able to be used properly in emergencies and also the ghost calls can result in 911 inadvertently being called when not needed.”
Source recordEvidence: Limited confidence
The records describe a problem worth checking before purchase.
“RE: SAFETY RECALL W36 (NHTSA ID 20V-191). Manufacturer Stellantis (FCA US LLC) has reported this safety recall as "Complete" for my VIN. This reporting is inaccurate. The vehicle remains on firmware version 30.21.0, which is the defective version the recall was mandated to replace. The Head Unit and Telematics Box (TBM) hardware are failing to accept the required safety patch. Stellantis Case Management (Case #95948441) has refused to provide the mandated free remedy and is demanding a consumer-paid diagnostic fee to address this failed safety recall, in direct violation of 49 U.S.C. § 30120. Furthermore, the dashboard assembly is failing (adhesive degradation), causing significant rattle/distraction. The manufacturer refuses to honor the Federal Safety Act and remediate these defects without charge. I have already performed the diagnosis and provided firmware evidence which the manufacturer has ignored.”