Electrical System owner reports: Ford Fusion years in the records

The records describe a possible crash, fire, injury, or loss of control.

“I am reporting a life-threatening incident involving my 2020 Ford Fusion PHEV. On December 5, 2025, while my wife was driving on a public street, the vehicle suffered a sudden, complete engine failure followed by smoke and fire originating from the high-voltage battery pack in the trunk. There were no prior warning signs or dashboard alerts before the incident. This vehicle was sold via IAAI auction in September 2023 without disclosing the active, critical safety recall (NHTSA 23V440 / Ford 23S33) issued in June 2023. This non-disclosure placed my family in extreme danger. When the fire started, my wife was in a state of panic. I arrived at the scene before emergency services. Being a technician, I performed a high-risk manual extraction of the burning battery pack to prevent the entire vehicle and the surrounding residential area from a potential explosion. I risked electrocution and toxic chemical exposure to save lives. The damaged battery pack is currently preserved and available for professional inspection upon request. As a result of the fire and exposure to extinguisher chemicals, I suffered respiratory distress and asthma-like symptoms for several days. I have contacted Ford Motor Company through official channels and documented all interactions. Ford representatives stated that they 'only assist customers in the United States' and local representatives in [XXX] have officially refused to provide the remedy, stating they are not authorized or equipped for this specific recall. I am now left with a charred, unusable vehicle. I demand a full investigation into the failure of the recall remedy process and manufacturer liability for these life-threatening damages. ( Form fields about my location are place holders. Contact me in [XXX] (Country) at [XXX] / [XXX] ]. I hope you do don't ignore our lives due to geography. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”

The records describe a possible crash, fire, injury, or loss of control.

“I don't know if this qualifies as an immediate safety issue, however, if the vehicle is stopped and placed into park on a busy freeway, or in traffic in any way, then this absolutely is a safety issue after the fact because the vehicle cannot be moved due to not being able to get it into gear. This involves the shift linkage component and not being able to get the car out of park and into any other gear. It's already an active recall but it's VIN specific and my VIN was not included. It really needs to be though. It should be all Fusions at this point. I drive a 2020 Ford Fusion and the shift linkage bushing broke. Initially I got the "shift system error" message back in January and could not get my car into gear. It would just bounce right back into park. I had to call a tow truck but eventually the driver was able to somehow reset the system using the hidden reset button in the center console. It was enough to keep me running for a couple of months. However, two weeks ago it happened again and the reset option was no longer working. The car was towed to my dealership and they replaced the "missing" bushing and I was charged $511.00 for the repairs. Considering how widespread this issue this seems to be, I would like to see a full model-specific recall issued for these Fusions and possibly reimbursement for the costs I was subjected to due to the issue. I can provide the service receipts from the dealership showing that it was replaced and the total cost. Thank you!”

The records describe a possible crash, fire, injury, or loss of control.

“I keep getting SHIFT SYS FAULT error. My car will not move out of P (park). I towed my car to repair shop on 2/11/2026 - 02/13/2026 the mechanic told me he replaced the bushing kit and the gear dial. Less than a week later on 02/26/2026 I got the same error and was able to drive my car to Village Ford Dealership (my car is still there) I was told on Monday that the technicians thought they fixed the issue but the same thing happen and now they are unable to get the car out of P (park) and that the technicians would have contact FORD HOTLINE because the repairs are not working. The issue was once recalled on older Ford fusions but according to google 2020 fusions have reported the same issue.”