2010 Toyota Matrix

"ELECTRIC POWER STEERING" WHILE DRIVING THE STEERING DOES NOT CENTER CAUSING YOU TO HAVE TO RECORRECT CONSTANTLY. IT SEEMS LIKE A SAFTEY ISSUE BUT TOYOTA SWINDLED THEIR WAY OUT OF A RECALL.

Reported

Jun 2019

Incident date

Jun 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. WHILE PULLING INTO A PARKING SPACE, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO AN APARTMENT BUILDING. THE DRIVER STATED THAT THE BRAKE PEDAL WAS DEPRESSED DURING THE FAILURE. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED, BUT THE AIR BAG DID NOT DEPLOY. THE DRIVER SUSTAINED A FRACTURED STERNUM, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED FOR BOTH UNINTENDED ACCELERATION AND AN UNKNOWN AIR BAG RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS INVALID.

Reported

Oct 2018

Incident date

Sep 2018

Mileage

Not provided

Outcome flags

Crash 1 injuries

TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER AND SEVERAL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE EMC VALVE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST BECAUSE THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 160,000.

Reported

Mar 2018

Incident date

Mar 2018

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. WHILE THE CONTACT WAS PLACING THE VEHICLE IN DRIVE, THE ACCELERATOR PEDAL BECAME STUCK IN THE DEPRESSED POSITION. AS A RESULT, THE CONTACT CRASHED INTO A WALL IN THE PARKING GARAGE. THERE WERE NO INJURIES. THE SIDE AND FRONTAL AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME TO BE RETRIEVED BY STATE FARM INSURANCE. THE INSURANCE CLAIM NUMBER WAS 372327J90. THE FAILURE MILEAGE WAS 50,000. *TT

Reported

Dec 2017

Incident date

Dec 2017

Mileage

Not provided

Outcome flags

Crash

"TAKATA RECALL". I PURCHASED THE VEHICLE ON 4/27/2017. I RECEIVED A RECALL NOTICE APPROXIAMATELY 1 WEEK LATER. I CALLED THE DEALER I PURCHASED IT THROUGH, THEY TOLD ME WHEN I RECEIVE A LETTER FROM TOYOTA THAT THE AIRBAGS ARE AVAILABLE, TO CALL BACK. IT HAS BEEN ALMOST 5 MONTHS AND THE VEHICLE HAS NOT YET BEEN REPAIRED. I REALLY WOULD LIKE MY CAR REPAIRED SOON, AS THE WEATHER HERE IN ROCHESTER IS GOING TO GET SNOWY IN THE NEXT FEW MONTHS. I WANT TO FEEL SAFE IN MY CAR, AS I TRANSPORT MY DAUGHTER THAT IS 3 1/2 YEARS OLD. CAN YOU PLEASE GIVE ME SOME GUIDANCE AS TO HOW I CAN GET MY VEHICLE REPAIRED SOON?

Reported

Sep 2017

Incident date

May 2017

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V689000 (VISIBILITY) AND 16V340000 (AIR BAGS); HOWEVER, THE REMEDY PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. AN UNKNOWN DEALER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reported

Aug 2017

Incident date

May 2017

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL - I HAVE CONTACTED SEVERAL TOYOTA DEALERSHIPS IN MY AREA (BATON ROUGE, LA), SOME OF THEM MORE THAN ONCE. NONE OF THEM ARE ABLE TO DO THE AIRBAG RECALL, CLAIMING THEY DO NOT HAVE THE NECESSARY PART AND DO NOT KNOW WHEN THEY WILL HAVE IT. THIS HAS BEEN GOING ON FOR PROBABLY ABOUT A YEAR NOW. ONE OF THEM ACTUALLY SUGGESTED THAT THE REMEDY WAS TO PREVENT ANYONE FROM SITTING IN THE FRONT PASSENGER'S SEAT. I HAVE A WIFE AND 2 SMALL CHILDREN; THAT IS NOT AN OPTION, AND IT WAS RIDICULOUS AND INSULTING TO SUGGEST IT. I BOUGHT A CAR WITH 4 DOORS AND (AT LEAST) 4 SEATS FOR A REASON, AND THAT'S WHAT I EXPECT TO HAVE. TOTALLY UNACCEPTABLE ANSWER THERE. ANYWAY, I HAVE BEEN UNABLE TO RESOLVE THIS WITH THE LOCAL DEALERSHIPS, SO I AM FILING A COMPLAINT HERE. I WISH I HAD FOUND OUT ABOUT THIS FORM 6 OR 9 MONTHS AGO. THANKS IN ADVANCE.

Reported

Aug 2017

Incident date

Aug 2016

Mileage

Not provided

Outcome flags

None reported

ON SEVERAL OCCASIONS WHILE CITY DRIVING IN JULY 2016 MY 2010 TOYOTA MATRIX VCS LIGHT BEGAN BLINKING, BOTH THE SKID LIGHT AND THE ENGINE LIGHT CAME ON AND THE ACCELERATION HAD LITTLE TO NO RESPONSE.THOUGH IT HAS NOT RESOLVED THE CAUSE OF THE PROBLEM, I WAS ABLE TO RESET THE SYSTEM SO THE LIGHTS ARE NOW OFF. MY VEHICLE WILL THEN ACCELERATE AND WORK FOR A PERIOD BEFORE REPEATING THE SYMPTOMS. I DON'T KNOW IF THIS ISSUE IS A PROGRAM ERROR OR A PART DEFECT. BASED ON THE ERROR CODES WHEN I TOOK MY VEHICLE IN FOR SERVICE (AUG 2016) A CERTIFIED LICENSED TECHNICIAN REPLACED THE ORIGINAL ECM MODULE WITH ONE THAT WAS PURCHASED AT A CERTIFIED TOYOTA DEALERSHIP AND PROGRAMMED IT. I HAD TO TAKE MY VEHICLE BACK IN FOR SERVICE THIS MONTH (AUG 2017) SINCE THIS SAME ISSUE REOCCURRED. FORTUNATELY, IT WAS STILL COVERED UNDER THE PARTS/SERVICE WARRANTY AND A SECOND ECM MODULE FROM THE SAME DEALERSHIP WAS INSTALLED AND PROGRAMMED. HOWEVER, AFTER GETTING A TANK OF GAS TODAY, THIS HAPPENED AGAIN AS I PULLED AWAY FROM THE PUMP! AND YES, MY CAP WAS PROPERLY SECURED. I SENT AN EMAIL TO TOYOTA TO ASK HOW THE COMPANY IS ABLE TO RESOLVE THIS ISSUE FOR ME SINCE THIS MAY BE THE FOURTH ONE INSTALLED IN MY CAR IF I COUNT THE ORIGINAL ONE.I AM VERY CONCERNED THAT MY VEHICLE WILL FAIL WHILE DRIVING ON A HIGHWAY BETWEEN TWO SEMI TRUCKS CAUSING SERIOUS INJURY OR DEATH TO MYSELF AND/OR OTHERS. I HAVE READ THAT OTHER OWNERS OF THIS MAKE/MODEL VEHICLE HAVE HAD SIMILAR EXPERIENCES; AND THAT THERE WAS A RECALL FOR THIS PROBLEM ON OLDER MODELS.(2005-2008 MATRIX HATCHBACK DUE TO ENGINE STALLING ISSUES) IF THIS IS NOT A RECALL PROBLEM FOR MY YEAR/MAKE/MODEL, IT SHOULD BE. PLEASE NOTE THAT I HAVE HAD THIS HAPPEN SEVERAL TIMES AND AT VARIOUS SPEEDS.

Reported

Aug 2017

Incident date

Aug 2017

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER (AUTONATION TOYOTA HAYWARD LOCATED AT 24773 MISSION BLVD HAYWARD, CA 94544 510-224-4854) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY AFTER THE CONTACT LEFT THE VEHICLE AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reported

Jul 2017

Incident date

Jul 2017

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE ROSEVILLE TOYOTA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reported

Jul 2017

Incident date

Jul 2016

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (TOYOTA OF FAYETTEVILLE, AR) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Reported

Jul 2017

Incident date

May 2016

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL RECALL WAS ON MAY 23, 2016, OVER ONE YEAR AGO, NO ACTION FROM TOYOTA

Reported

Jun 2017

Incident date

May 2016

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL. IT HAS BEEN MORE THAN A YEAR SINCE RECEIVING THE NOTICE OF PROBLEM AND IT HAS STILL NOT BEEN RESOLVED.

Reported

Jun 2017

Incident date

Jun 2017

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LAUNDERS MOTORS COMPANY WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT CALLED THE MANUFACTURER, BUT THERE WAS NO ANSWER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reported

May 2017

Incident date

May 2016

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL, I A WAS INFORMED BY TOYOTA THAT MY CAR WAS A RECALL BECAUSE OF THE PASSENGER SIDEAIRBAG. I CALLED TOYOTA IN DEERFIELD BEACH FL. SEVERAL TIMES AND THEY TOLD ME THE PART HASN'T COME IN YET. I DRIVE MY FAMLY AND FRIENDS AROUND AND WORRY ABOUT THEIR SAFETY! WHAT TO DO?

Reported

Mar 2017

Incident date

May 2016

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL NO REMEDY FOR MY PASSENGER AIRBAG YET. ITS TAKING TOO LONG. I CANT HAVE A FRONT PASSENGER WITH ME.

Reported

Mar 2017

Incident date

Mar 2017

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL - NO REMEDY HAS BEEN PROVIDED AND IT HAS BEEN EIGHT MONTHS. THE CAR WAS BROUGHT TO THE LOCAL DEALER IN JULY 2016 AND AS IT WAS THE FAMILY CAR WE WERE URGED TO TURN OVER THE VEHICLE TO THE DEALER IN FAVOR OF A LONG TERM RENTAL CAR UNTIL THEY WERE ABLE TO FIX IT. WE HAVE NOT HEARD ANYTHING IFROM TOYOTA SINCE AND NO ONE AT THE LOCAL DEALER CAN TELL US ANYTHING IN REGARDS TO TIMELINE FOR THE REMEDY.

Reported

Mar 2017

Incident date

Jul 2016

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) FOR THE FRONT PASSENGER SIDE AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reported

Jan 2017

Incident date

Jan 2017

Mileage

Not provided

Outcome flags

None reported

TAKATA RECALL. ATTACHED NOTICE RECEIVED FEB 2016. TOYOTA RECOMMENDS NOT HAVING ANYONE IN THE PASSENGER SEAT. IT'S BEEN APPROXIMATELY ONE YEAR AND A REMEDY IS STILL NOT YET AVAILABLE.

Reported

Jan 2017

Incident date

Feb 2016

Mileage

Not provided

Outcome flags

None reported

MY CAR IS HAVING AN EXCESSIVE OIL CONSUMPTION ON WHICH IS A PROBLEM THAT TOYOTA DEALERS ARE FULLY AWARE OF AND ARE NOT WILLING TO DO ANYTHING TO FIX THE PROBLEM. IS UNACCEPTABLE THAT A CAR WITH ONLY 35,000 MILES ON IT CONSUMED ALL THE OIL OUT BEFORE IT REACHES 4,500 MILES FOR SERVICE REQUIREMENT. GOVERNMENT NEEDS TO DO SOMETHING ABOUT THIS FRAUDULENT DEALERS WHOM ARE TAKING ADVANTAGE OF PEOPLE LIKE ME AND STATING THAT ACCORDING TO TOYOTAS PROTOCOL THERE IS NOT PROBLEM WITH THE CAR IF ITS CONSUMING ALL THE OIL OUT AFTER THE 2 TEST TOYOTA PERFORMS. AND THEY DO NOT WANT CUSTOMERS TO GO WITH A PRIVATE MECHANIC TO PERFORM THE TEST BECAUSE THEY TAKE ALL OF THEIR LIABILITY OFF IF SOMEONE ELSE BESIDE TOYOTA MECHANICS TOUCH THE CAR. IT'S OBVIOUS THEY ARE HIDING SOMETHING AGAIN. PLEASE HELP.

Reported

Jan 2017

Incident date

Jan 2016

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 15V689000 (VISIBILITY) AND STATED THAT THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. PART DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PART NOT AVAILABLE.

Reported

Jan 2017

Incident date

Jun 2016

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Reported

Jan 2017

Incident date

Jan 2017

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reported

Jan 2017

Incident date

May 2016

Mileage

Not provided

Outcome flags

None reported

2010 TOYOTA MATRIX. CONSUMER WRITES IN REGARDS TO SEVERAL RECALLS LISTED FOR VEHICLE, CONSUMER SEEKS REPLACEMENT VEHICLE AT NO COST/FAIR TRADE. *SMD

Reported

Dec 2016

Incident date

Dec 2016

Mileage

Not provided

Outcome flags

None reported

WE RECEIVED A RECALL NOTICE FOR THE AIR BAGS AND HAVE NOT RECEIVED A RESOLUTION YET. WE HAVE NOT BEEN SITTING IN THE PASSENGER SEAT SINCE WE RECEIVED NOTICE IN MAY OR JUNE 2016.

Reported

Oct 2016

Incident date

Jun 2016

Mileage

Not provided

Outcome flags

None reported

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA MATRIX THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 02/03/17*LJ

Reported

Sep 2016

Incident date

May 2016

Mileage

Not provided

Outcome flags

None reported

MY 2010 TOYOTA MATRIX HAS BEEN HAVING A OIL CONSUMPTION PROBLEM FOR THE PAST FEW YEARS. I HAVE RECEIVED A LETTER FROM TOYOTA THAT THEY ARE AWARE OF THE PROBLEM. SO FAR I HAVE HAD TWO OIL CONSUMPTION TESTS AND BOTH TIMES THEY SAY ITS UNDER THE RECOMMENDED AMOUNT OF OIL LOSS. BUT WHEN I TAKE MY CAR IN UNDER THE RECOMMENDED TIME FOR A OIL CHANGE I HAVE ALMOST NO OIL LEFT. NOW MY ENGINE HAS A SLIGHT RATTLE WHEN I ACCELERATE. EVERY MORNING WHEN I START MY CAR MY GARAGE FILLS WITH SMOKE THAT COMES FROM MY TAIL PIPE. I SHOWED A VIDEO OF THIS TO A TOYOTA SERVICE ADVISOR AND HE JUST BRUSHED IT OFF.

Reported

Aug 2016

Incident date

Jun 2014

Mileage

Not provided

Outcome flags

None reported

MY RECALL IS LISTED AS INCOMPLETE WHICH MEANS A REMEDY IS NOT AVAILABLE YET. MY CAR IS 6 YEARS OLD NOW AND I THINK ENOUGH TIME HAS ELAPSED FOR THERE TO ALREADY BE A REMEDYBE A REMEDY AND IF NOT THEN SOMETHING NEEDS TO BE DONE TO RESOLVE THIS QUICKLY.

Reported

Aug 2016

Incident date

Aug 2016

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V3740000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Reported

Aug 2016

Incident date

Aug 2016

Mileage

Not provided

Outcome flags

None reported

RECEIVED RECALL NOTICE INDICATIING I SHOULD NOT USE FRONT PASSENGER SIDE SEAT. CHECKED WITH LOCAL DEALER WHO ASSURED THAT IT IS ABSOLUTELY SAFE TO USE THAT SEAT..SO WITH CONFLICTING INFO FROM TOYOTA AND THE DEALER JUST WHAT SHOULD I DO???

Reported

Aug 2016

Incident date

Aug 2016

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. WHILE EXITING THE FREEWAY, THE VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT DEPRESSED THE BRAKE PEDAL TO THE FLOOR, BUT THE BRAKES FAILED TO STOP THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO A COLLISION LOT. THE VEHICLE WAS TOTALED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.

Reported

Feb 2016

Incident date

Aug 2015

Mileage

Not provided

Outcome flags

Crash

WHILE MAKING A SHARP MANUEVER FELT A 'POP' UNDER THE DRIVER'S SEAT. SEAT THEN HAD A SLIGHT ROCKING MOVEMENT, AS IF LOSE FROM THE FLOOR (E.G. A SMALL AMOUNT OF 'PLAY' WHERE THERE SHOULD BE NOTHING BUT A SOLID CONNECTION).. WHEN DUE FOR INSPECTION THE VEHICLE WAS FAILED DUE TO VA REQUIREMENTS. OWNER (SELF) DETERMINED THE 'PLAY' WAS BETWEEN THE SEAT PROPER AND THE SLIDING BRACKET TO WHICH IT IS ATTACHED. HE THEN THE PARTIALLY REMOVED PLASTIC COVER FROM THE DRIVERS SIDE OF THE SEAT AND TIGHTENED A LARGE-HEADED SCREW (ABOUT 1/2 INCH) WITH A TORX HEAD USING THE APPROPRIATE BIT MOUNTED IN A SCREW-DRIVER HANDLE. THE SCREW GOT TO NEARLY THE POINT OF BEING 'TIGHT' WHEN IT ABRUPTLY BECAME LOOSE AGAIN AS IF IT WAS 'STRIPPED'. IT WAS THEN TIGHTENED LESS FIRMLY AND THE VEHICLE WAS RE-INSPECTED AND PASSED. ABOUT 2 WEEKS LATER THE 'POP' SENSATION REOCCURRED AND THE 'PLAY' RETURNED. ON 7/19/2015 THE SERVICE MANAGER ON DUTY TOLD ME THERE WAS NO SERVICE BULLETIN ABOUT SEATS FOR THE 2010 MATRIX, THOUGH HE SEEMED TO IMPLY THERE WAS FOR SOME OTHER TOYOTA VEHICLES.

Reported

Jul 2015

Incident date

Apr 2013

Mileage

Not provided

Outcome flags

None reported

TL*THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT STATED THAT AN UNKNOWN SOUND EMITTED FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Reported

Feb 2015

Incident date

Feb 2015

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. AFTER THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE, THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC; HOWEVER, IT WAS UNKNOWN IF THE TECHNICIAN DIAGNOSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.

Reported

Dec 2014

Incident date

Nov 2014

Mileage

Not provided

Outcome flags

Crash

I OWN A 2010 TOYOTA MATRIX. THE DRIVER'S SEAT BELT BUCKLE DOES NOT FUNCTION PROPERLY, AND OFTEN DOESN'T ALLOW THE LOCKING/CLOSING OF THE BUCKLE AND BELT. THAT IS, THE BUCKLE DOESN'T ALLOW FOR SAFE, COMPLETE USE. I CONTACTED THE LOCAL TOYOTA DEALERSHIP IN VENTURA APPROX. 2 WEEKS AGO, AND THE TOYOTA OF AMERICA CORPORATION ON SEPT. 12, 2014, BUT BOTH REFUSE TO REPLACE THE BROKEN BUCKLE FOR FREE BECAUSE THEY SAY IT'S NOT A RECALL ITEM. I THINK THIS SHOULD BE RECALL ITEM BECAUSE IT POSES A SAFETY HAZARD. PLEASE MAKE THIS A SAFETY RECALL ITEM AS IT POSES A RISK OF INJURY OR DEATH, AND PLEASE ASSIST ME IN GETTING IT REPLACED AND FIXED WITHOUT MY INCURRING A FEE. THANK YOU. *TR

Reported

Sep 2014

Incident date

Aug 2014

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT STATED WHILE DRIVING 35 MPH, HE HEARD A LOUD NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE BRAKES, AND ROTORS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 18,700 AND THE CURRENT MILEAGE WAS 18,775.

Reported

Nov 2013

Incident date

Oct 2013

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT STATED THAT THE MOLDING AROUND THE DRIVER'S SIDE DOOR FRAME SLOWLY BECAME DETACHED FROM THE VEHICLE, LEAVING THE JAGGED METAL CLIPS EXPOSED. THE VEHICLE WAS TAKING TO THE DEALER TWICE FOR THE MOLDING TO BE RE ATTACHED HOWEVER, THE FAILURE CONTINUED TO RECUR. THE CONTACT WAS INFORMED BY THE DEALER THAT HE NEEDED TO ADJUST HOW HE ENTERED THE VEHICLE AND THAT THE ONLY THING THAT COULD BE DONE WAS TO JUST RE-ATTACH THE MOLDING WHENEVER IT CAME UNDONE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 1 AND THE CURRENT MILEAGE WAS 12,050.

Reported

Aug 2012

Incident date

Jun 2010

Mileage

Not provided

Outcome flags

None reported

BRAKE PEDAL SUDDENLY FELT SOFT AS IF THERE WAS AIR IN THE BRAKE LINE. BRAKE ONLY WORKED WHEN YOU PUMPED FAST. OTHERWISE THE PEDAL WOULD GO DOWN TO THE FLOOR. I TOOK THE CAR TO THE DEALERSHIP, THEY VERIFIED THE COMPLAINT, AND FIXED THE PROBLEM FOR FREE. THEY REPLACED THE MASTER CYLINDER AND FLUID. BRAKES WERE FINE UNTIL 3 WEEKS AGO, APRIL 23, 2012. EXACTLY THE SAME HAPPENED, THANK GOODNESS AS I WAS DRIVING SLOWLY. TOOK THE CAR BACK IN AND THEY ACKNOWLEDGED THE PROBLEM. THEY CONCLUDED IT WAS A FAULTY PART. THEY REPLACED THE MASTER CYLINDER AGAIN (COVERED BY WARRANTY) AND THE BRAKES WERE FINE AGAIN. THEN TODAY, MAY 9, 2012, THE BRAKES FAILED AGAIN, EXACTLY THE SAME PROBLEM, THANK GOD NO ACCIDENT. MY CAR IS IN THE SHOP AGAIN SO I DON'T KNOW YET WHAT THEIR CONCLUSION IS. THE SCARY THING HERE IS THAT THIS IS THE THIRD TIME THE BRAKES FAILED WITHIN 6 MONTHS. HAVE YOU HAD COMPLAINTS LIKE THIS BEFORE? HAS THERE BEEN A RECALL? I APPRECIATE YOUR CONSIDERATION AND LOOK FORWARD TO YOUR RESPONSE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Reported

May 2012

Incident date

Nov 2011

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC STOP, THE VEHICLE EXHIBITED AN ABNORMAL INCREASE IN ENGINE RPMS. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE DEALER COULD NOT DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS 5,800.

Reported

Jan 2012

Incident date

Nov 2011

Mileage

Not provided

Outcome flags

None reported

2010 TOYOTA MATRIX. S10 APPROPRIATE LETTER FROM REGARDING TOYOTA PROBLEMS *TGW THE CONSUMER STATED HE REQUESTED ON SEVERAL OCCASIONS TO HAVE THE BRAKE OVERRIDE INSTALLED IN HIS VEHICLE, BUT TOYOTA DECLINED HIS REQUEST. *JB

Reported

Oct 2010

Incident date

Oct 2010

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING A 2010 MATRIX, TUESDAY OCT. 19,2010, APPROX. 30MPHS. THE CAR MADE A CLICKING SOUND AS IF A CRUISE CONTROL HAD BEEN SET BUT THIS CAR DOESN'T HAVE CRUISE CONTROL. THE CAR THEN TOOK OFF A VERY HIGH SPEED LIKE A JET PLANE AT TAKE OFF. I WAS UNABLE TO CONTROL THE BRAKES OR STEERING. THE VEHICLE TRAVEL APPROX. A HALF OF A MILE BEFORE HITTING AN EMBANKMENT AND THEN JUMPING OUT OF THE DITCH AND BACK ONTO THE HIGHWAY WHERE IT LANDED AND STOPPED. THE CAR IS SUPPOSE TO BE EQUIPPED WITH SIX AIR BAGS BUT NONE OF THEM DEPLOYED UPON IMPACT. *TR

Reported

Oct 2010

Incident date

Oct 2010

Mileage

Not provided

Outcome flags

Crash

DRIVING TOYOTA MATRIX 2010, IN 97DEGREE HEAT, UP A HILL (6 MILES LONG), IN 3RD GEAR, AIR CONDITIONING OFF (AS SUGGESTED AT THE BOTTOM OF THE HILL), ON CRUISE CONTROL. SPEED OF APPROX 60 MPH. THE CAR SPUTTERED AND THEN STALLED. I WAS ABLE TO RESTART IT AFTER ABOUT 5 MIN. NOTHING WAS DONE TO CORRECT THE FAILURE YET. AN APPOINTMENT WITH THE DEALERSHIP HAS BEEN MADE. *TR

Reported

Jul 2010

Incident date

Jul 2010

Mileage

Not provided

Outcome flags

None reported

IN JULY 2009 I PURCHASED A NEW 2010 TOYOTA MATRIX FROM SUNRISE TOYOTA IN OAKDALE , NEW YORK. WHEN SHOPPING FOR MY VEHICLE I WAS LOOKING FOR ONE THAT HAD A DRIVERS SIDE KNEE AIRBAG SINCE I HAD RECENTLY HAD KNEE SURGERY AND A CHRONIC KNEE PROBLEM. WHEN LOOKING AT THE 2010 TOYOTA MATRIX THE WINDOW STICKER (MONRONEY) INDICATED THAT THE CAR CAME EQUIPPED WITH A DRIVERS SIDE KNEE AIR BAG AS STANDARD SAFETY EQUIPMENT. THE SALES PERSON ALSO REITERATED THAT THE CAR HAD THIS SAFETY EQUIPMENT. I PURCHASED THE VEHICLE. IN JANUARY OF 2010, NEARLY 6 MONTHS AFTER I PURCHASED THE TOYOTA MATRIX, I RECEIVED A LETTER FROM TOYOTA TELLING ME THAT MY CAR DID NOT HAVE A DRIVERS SIDE KNEE AIRBAG AND THAT THE MONRONEY WINDOW STICKER WAS WRONG. AS OF THE DATE OF THIS COMPLIANT, DESPITE MY COMPLAINING TO THE DEALERSHIP AND TOYOTA, I HAVE NOT RECEIVED ANY ADDITIONAL INFORMATION FROM EITHER THE DEALER OR TOYOTA AS TO HOW THEY INTEND TO RESOLVE THIS ISSUE SINCE I WAS DECEPTIVELY SOLD A VEHICLE UNDER THE PRETENSE THAT IT HAD A SAFETY OPTION THAT IT IN FACT DID NOT. MY STORY WAS RECENTLY PUBLICIZED IN THE MEDIA WITH AN ARTICLE IN NEWSDAY REPORTING ON THIS SERIOUS ERROR THAT PLACES THE PUBLIC AT RISK. *TR

Reported

Mar 2010

Incident date

Jul 2009

Mileage

Not provided

Outcome flags

None reported

2010 TOYOTA MATRIX PURCHASED BRAND NEW NOVEMBER OF 2009 WITH ONLY 5 MILES READING ON THE ODOMETER. ALTHOUGH THERE HAS BEEN NO ACCIDENT WITH THIS VEHICLE I AM VERY CONCERNED ABOUT TWO OPERATIONAL ISSUES: STEERING ON HIGHWAYS AT HIGHWAY SPEED AND BRAKES NOT ENGAGING. ON STRAIGHTAWAYS THIS VEHICLE SWERVES BACK AND FORTH. I AM CONSTANTLY HAVING TO CORRECT ITS DIRECTION. WE TRIED ADJUSTING THE TIRE INFLATION WITH NO HELP. TOOK IT TO THE DEALERSHIP WHO READJUSTED THE TIRES BACK AND SAID THE VEHICLE WAS STILL WITHIN DESIGN SPECS. OUR NEWEST ATTEMPT WAS TO TRY EXTRA WEIGHT IN THE BACK WHICH IS NOT HELPING EITHER. THE OTHER BIG ISSUE THAT HAS HAPPENED WITH THIS VEHICLE WAS 3 SEPARATE EVENTS I HAD TO PUMP THE BRAKES TO BEFORE THEY WOULD ENGAGE. THE DEALERSHIP COULD NOT REPRODUCE THE PROBLEM AND QUESTIONED OPERATOR ERROR. ALL MANUFACTURE SPECS AGAIN WERE WITHIN DESIGN LIMITS. PLEASE NOTE THESE ISSUES WERE PRESENT AND NOTED PRIOR TO ALL THE RECALL NOTIFICATIONS. WE HAVE TRIED TO MAKE THINGS WORK BUT ARE NOW BEGINNING TO WORRY ABOUT THE SAFETY OF THIS BRAND NEW VEHICLE. *TR

Reported

Feb 2010

Incident date

Dec 2009

Mileage

Not provided

Outcome flags

None reported

BRAKES DO NOT WORK (NO BRAKE FORCE TO WHEELS) FIRST SECOND OF BRAKING WHEN COLD IN HUMID WEATHER CONDITIONS FOR EXAMPLE AFTER STANDING STILL OVERNIGHT IN TEMPERATURES BETWEEN 0 AND 10 C. HAVE HAPPENED REPEATEDLY AND IS UNSAFE FOR EXAMPLE AT CROSSING OTHER ROAD. THIS IS SECOND VEHICLE OF THIS MODEL WITH SAME PROBLEM AND DEALER HAVE NOT MANAGED TO FIX. MY VEHICLE IS IN EUROPE AND MODEL IS AVENSIS BUT I BELIEVE YOU NEED TO INVESTIGATE AS THIS BRAKE SYSTEM IS PROBABLY USED ALSO IN USA ON US CARS. *TR

Reported

Feb 2010

Incident date

Jan 2010

Mileage

Not provided

Outcome flags

None reported

GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.

Risk: THIS DOES NOT MEET THE STANDARD REQUIREMENTS.

Remedy: DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.

SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.

Risk: A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.

Remedy: DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.

TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008-2010 HIGHLANDER, MODEL YEAR 2009-2010 COROLLA, VENZA AND MATRIX PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT. THIS RECALL IS AN EXPANSION OF A CAMPAIGN OF 3.8 MILLION OTHER TOYOTA VEHICLES ANNOUNCED IN 2009 FOR THE SAME ISSUE (SEE 09V-388).

Risk: A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.

Remedy: TOYOTA WILL MODIFY OR REPLACE THE ACCELERATOR PEDALS ON THE SUBJECT VEHICLES. FLOOR SURFACE MODIFICATIONS ARE ALSO BEING CONSIDERED AND WILL BE INCLUDED FOR ANY MODEL FOR WHICH IT IS DEEMED APPROPRIATE. INITIALLY, DEALERS WILL BE INSTRUCTED ON HOW TO RESHAPE THE ACCELERATOR PEDAL FOR THE REPAIR. AS REPLACEMENT PARTS WITH THE SAME SHAPE AS THE MODIFIED PEDAL BECOME AVAILABLE, THEY WILL BE MADE AVAILABLE TO THE DEALERS FOR THE REPAIR. CUSTOMERS WHO HAVE HAD THE PEDAL RESHAPE REMEDY COMPLETED WILL HAVE THE OPPORTUNITY TO RECEIVE A NEW PEDAL IF THEY DESIRE, AFTER REPLACEMENT PEDALS BECOME AVAILABLE. IN ADDITION, TOYOTA WILL REPLACE ANY TOYOTA ALL-WEATHER FLOOR MAT IN A SUBJECT VEHICLE WITH A NEWLY DESIGNED MAT, FREE OF CHARGE. FOR THOSE CUSTOMERS WHO HAVE THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT BUT DO NOT NEED OR WANT THE NEWLY DESIGNED ALL-WEATHER FLOOR MAT, TOYOTA WILL RECOVER THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT AND REIMBURSE ITS PRICE. THE SAFETY RECALL BEGAN MARCH 30, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain model year 2008 Scion xB and Lexus IS F, 2007-2008 Toyota Yaris, 2006-2008 Lexus IS250 and Lexus IS350 and 2007-2008 Lexus ES350 vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles of these model years and models that were not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).