2018 Subaru Outback

2018 Subaru Outback Infotainment center glass delamination causing the system to come on by itself start malfunctioning switching between channels or apps and potentially startle / distract the driver. Incident has been ongoing for over 8 months..

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

Engine cam carrier seals are leaking. Repair cost is $5,700 plus tax. Vehicle is well cared for and well maintained with only 96,000 miles The Subaru Manufacturer was contacted and will do nothing to fix and does not admit engineer defect nor manufacturing defect. Basically, 96,000 and needs a new engine. Please put out a national recall.

Reported

Jul 2026

Incident date

Jul 2026

Mileage

Not provided

Outcome flags

None reported

The car screens are delaminating and bubbling due to fault of the manufacturer. This is a widespread issue and causes safety issues due to the screen moving erratically while driving, messing with volume and function controls.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

I am reporting a safety defect involving the infotainment touchscreen in my 2018 Subaru Outback (VIN [XXX]). The touchscreen has developed visible internal delamination, with lines and bubbling appearing beneath the surface of the display. As the delamination worsened, the screen began registering false touch inputs (“ghost touches”) without any physical contact. While driving, the infotainment system repeatedly activates buttons and menus on its own. The vehicle will unexpectedly: - Change radio stations - Rapidly cycle through menus and settings - Trigger Bluetooth phone functions - Attempt to call contacts from my phone when connected via Bluetooth This creates a significant driver distraction and safety hazard. The screen behavior is unpredictable and often continuous while driving, forcing me to repeatedly look away from the road to determine what the system is doing. The issue is especially concerning because the system can initiate phone calls or rapidly switch screens while the vehicle is in motion, making it difficult to safely operate the vehicle without distraction. I have attached video evidence showing the touchscreen activating controls on its own without user input. Based on online research, this appears to be a widespread issue affecting multiple Subaru vehicles with similar infotainment systems, suggesting a possible design or manufacturing defect rather than isolated wear and tear. I believe this defect presents an unreasonable safety risk because it creates repeated and unavoidable distractions for the driver while the vehicle is in operation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2026

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

This is my fourth Subaru Outback windshield. The car has 80K. I had it replaced in 2019 when a rock hit the screen by safelight. I had another crack (no rock) fixed in July 2021 and another crack (unclear source) fixed in August 2025, both by Subaru. This weekend I got my fourth crack in the windshield, no rock. The last two times, the crack extended across the screen. This time the crack is so bad, it is hard to drive. Each time Subaru fixes my windshield, it is $1100. I don't know anyone who has broken a windshield, never mind four of them. There was a lawsuit but for some reason it did not include cars older than 2020.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

Acceleration was very sluggish and un-responsive Gears would strangely slip on the highway resulting in engine racing up Rotating sound would come and go

Reported

Jun 2026

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

I am writing to report a severe, escalating safety defect regarding the "ghost touching" / phantom input malfunction of the infotainment head unit on my Subaru Outback. This electronic defect has escalated from a minor distraction into a severe hazard that directly compromises the operational safety features of the vehicle, putting myself and my children at imminent risk of a crash. When this problem initially began, I investigated whether a safety recall had been issued. At that time, I was informed that my vehicle was outside of its standard warranty coverage period. Since then, the defect has degenerated significantly. The system now suffers from continuous, uncontrollable phantom inputs ("ghost touching"). Even when I manually power the radio off, the system overrides my command, turns itself back on, and initiates constant, rapid beep sequences. This continuous, high-volume auditory glitch creates a dangerous critical safety failure: the nonstop beeping totally masks and completely drowns out the vehicle's actual auditory collision avoidance and driver-assist safety alerts. Because of this defect, I am entirely unable to hear the safety tones meant to warn me of immediate hazards, including blind-spot detection alerts, lane-departure warnings, and cross-traffic alerts. This vehicle has become an active hazard to drive, as I am deprived of the core safety features I rely on to protect my family. I contacted Subaru of America to resolve this dangerous equipment failure, but they refused to offer any financial assistance or repair support. Subaru Corporate documented this refusal under Subaru Case #260603-1600711. Because Subaru refuses to address a known component failure that actively disables crash-avoidance warning systems, I am petitioning the NHTSA to investigate this defect as a systemic safety hazard before it results in severe injuries or a fatal accident. I can share video, but it won't allow me to upload down below. Thank you.

Reported

Jun 2026

Incident date

Jun 2026

Mileage

Not provided

Outcome flags

None reported

Report on Accident [XXX] 4TH DISTRICT wHEATON MARYLAND [XXX] [XXX] I was driving west on [XXX] at approximately [XXX]. As I approached the intersection at [XXX] the TRAFIC light cars were stopped . I was in the left hand lane because I was going to turn on to [XXX] . As approached the intersection I applied the brakes the pedal went close to the floor but the car did not slow down. I tried pumping the brake pedal with no effect. No collosion avoidance alert To try and slow the vehicle ran the wheel against the curb of the median which slowed the car down a little . I pressed the parking brake button with no effect. The collision avoidance system did not engage. I clipped the rear of the Toyota Corolla as I jumped the curb to avoid cars using the friction against the curb and move further left when oncoming cars were clear and was able to stop the car. (The car may have stopped because the front control arm bent which made the car drag. ) I am unsure whether the master cylinder failure or ABS overrode braking, but the car would not stop. I do not know if the black box captured the data as the there was no airbag deployment. The collision avoidance system did not engage to slow the car any time. I did not see any lights light on the dashboard did not check specifically as I was busy avoiding a collision other cars . Basically, pedal went down not all the way to the floor but car was not slowing down. I checked the master cylinder reservoir, and it still had fluid. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Jun 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

Crash

The infotainment system on my Outback has become a complete distraction when driving. It calls people from my contacts on its own, it cuts off my navigation in the middle of a drive and it freezes up preventing cancelling of operation. This is the hub of the vehicle and makes using hands free devices next to impossible. I took the vehicle into the Subaru dealership and they confirmed the issue. They had me reach out to Subaru of America and they refuse to cover the cost to replace the malfunctioning unit in the vehicle. Upon researching this online, it is caused by delamination of the head unit and has plagued this vehicle. The issue started happening outside of warranty. I feel like this is a well documented problem and Subaru refuses to do a recall on it.

Reported

Jun 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

infotainment display complete failure including ghost touches and input failure.

Reported

May 2026

Incident date

Dec 1969

Mileage

Not provided

Outcome flags

None reported

"I own a 2018 Subaru Outback VIN [XXX] . I have experienced a recurring failure with the TPMS (Tire Pressure Monitoring System) three times within the same year. In January 2026, I brought my vehicle to the dealership and had to replace the TPMS sensors. Shortly after, the issue returned and I had to replace the TPMS module. I picked the vehicle up on Monday, May 18, 2026, and by Wednesday, May 20, 2026, I had to return it to the dealership again for the same recurring problem. This is the third repair for the same system failure within 2026. I have open case with Subaru of America regarding this matter (Case Number: [XXX]). Despite multiple repairs, the root cause has not been resolved. I am concerned this is a safety issue as a malfunctioning TPMS system can fail to alert the driver to dangerous tire pressure conditions while driving. I am requesting that NHTSA investigate whether this is a widespread defect in 2018 Subaru Outback vehicles. I have spent over $2,000 out of pocket costs to date. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

May 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

Odometer Fraud. The contact purchased a 2018 Subaru Outback. The owner located a torn receipt with the discrepancy located in the vehicle. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 91,000 and at the time of it being discovered the mileage was 148,234. A Carfax report was received. The Sherriff was notified about the matter in Oregon.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

The 2018 Subaru Outback 8" Starlink infotainment system is beeping, switching between the screens, try to disconnect my phone, changes radio stations doesn't recognize when I touch a button on the screen. That it is a distraction while driving as it is one annoying, two I try to get it to stop eventually just have to turn it all off so then I drive with no navigation screen or radio. I am well aware this is a widespread known issue affecting 2018–2019 Outbacks and Legacies, This has been an ongoing issue for the last 6 months in my vehicle.

Reported

May 2026

Incident date

May 2026

Mileage

Not provided

Outcome flags

None reported

Driving slowly in a parking lot, I applied the brakes as I approached a parking space. Instead of slowing down, the car inexplicably accelerated quickly and did not respond to increased pressure on the brakes. The car was propelled into a metal post, resulting in my glasses flying off and a seat belt bruise, although the airbag did not deploy. I was examined by ambulance personnel at the scene. The car was towed, inspected by an insurance adjuster and eventually declared a total loss. There were no warning lamps prior to the incident and no reproduction of the incident was possible due to damage. The car has been relinquished to the insurance company. This was the first such incident occurring during 8 years of driving this vehicle.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

Crash 1 injuries

Our Subaru backup camera screen is suffering from a factory defect delamination issue which has caused the screen to become hazy and difficult to see. In daylight, the screen is often completely obscured by the defect. Subaru issued a warranty extension from 2020 to 2023 due to class action litigation regarding this issue, but we were never made aware of the extension. Subaru has refused to repair this factory safety defect simply claiming it is out of warranty.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

The infotainment head unit in my 2018 Subaru Outback has experienced internal adhesive delamination, resulting in frequent "ghost touches" and unpredictable system malfunctions that pose a severe safety hazard. Most critically, the backup camera display intermittently disappears or freezes while the vehicle is in reverse, causing a total loss of rear visibility during low-speed maneuvering. While the vehicle is in motion, the unit executes unauthorized commands without driver input, including making random outgoing phone calls to my contacts, switching screens away from the GPS navigation during active routing, and cycling through radio stations and apps at high volumes. These uncommanded actions create extreme driver distraction and a loss of access to essential vehicle safety interfaces. The failure is persistent and prevents the reliable use of mandated safety equipment and navigation.

Reported

Apr 2026

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Subaru Outback. The contact stated that while depressing the brake pedal to park the vehicle, the brake lights failed to illuminate as designed. While returning to the vehicle after the vehicle was parked and attempting to start the vehicle, the vehicle failed to start due to a safety feature that disabled the starter when the brake lights failed to operate as designed. An AAA-certified mechanic was called, and after inspecting the vehicle, the mechanic diagnosed that the brake indicator switch had failed, causing the rear brake lights to fail to illuminate. The vehicle was towed to the dealer, but the vehicle was not diagnosed or repaired. The contact researched and became aware of NHTSA Campaign Number: 19V149000 (Exterior Lighting). The manufacturer was informed of the failure, and it was confirmed that the VIN was not included in the recall. The manufacturer referred the contact back to the dealer for assistance. The failure mileage was approximately 81,000.

Reported

Apr 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

The head unit (infotainment system) in my vehicle is experiencing delamination, where the screen is peeling, separating, or forming bubbles. This causes: •Touchscreen malfunctions, making it difficult or impossible to operate controls such as audio, climate, navigation, and backup camera. •Distraction risk while driving due to unresponsive or erratic screen behavior. •Intermittent failure of vehicle systems that rely on the infotainment interface, increasing potential safety hazards. This is a known defect affecting multiple 2018 Subaru Outbacks and can occur even in properly maintained vehicles. The defect reduces safe operability of the vehicle while driving. Request / Action: I am submitting this complaint to ensure NHTSA is aware of this potential safety issue and to assist in any investigation or recall consideration. Additional Information: •Dealer attempts to repair or replace the head unit were declined. •The issue is reproducible and ongoing.

Reported

Apr 2026

Incident date

Dec 1969

Mileage

Not provided

Outcome flags

None reported

My vehicle launches forward even when I do apply the break. I may be cruising, doing the speed limit, 25 mph and my car will try to accelerate to go faster.

Reported

Apr 2026

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

Infotainment system is completely delaminated, and the backup camera is slow to start, if starts at all. System will go beserk, make calls, change stations, volume, navigation, and more.

Reported

Apr 2026

Incident date

Apr 2023

Mileage

Not provided

Outcome flags

None reported

OUR SUNROOF EXPLODED AND SHATTERED. IT COULD HAVE CAUSED A BAD ACCIDENT AS THE SPEED LIMIT IS 65-70 FULL OF CARS AND TRUCKS ON I-95 NORTH. THERE WAS NO WARNING, JUST A LARGE EXPLOSION AND SHATTERED GLASS. LUCKILY OUR SUNSHADE WAS CLOSED SO THE GLASS WAS CONTAINED. IT WAS RAINING AND ABOUT 50 DEGREES.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

Subaru has a known “ghost touch” radio head unit issue that they failed to recall. My 2018 Subaru Outback has an unstable head unit that affects GPS, hands free technology, and back up camera assistance.

Reported

Mar 2026

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

Hood flew open at 70 mph on smooth highway. Visibility was restricted to narrow field below open hood and front windshield was cracked through force of impact of hood on front windshield.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

None reported

The infotainment touchscreen in my 2018 Subaru Outback has developed severe screen delamination and now generates persistent “ghost touch” inputs. The screen registers touches without any driver interaction. While the vehicle is in motion, the system frequently activates functions on its own, including changing audio sources, adjusting settings, and opening menus. This occurs repeatedly and unpredictably. Because many vehicle functions are controlled through the touchscreen interface, the malfunction creates a significant driver distraction. The system may rapidly change screens or activate controls while I am driving, which forces me to divert my attention from the road to attempt to correct or override the inputs. The problem appears to be related to failure of the touchscreen hardware rather than normal wear. Numerous other Subaru owners have reported similar issues with delamination and ghost inputs in vehicles equipped with the Starlink infotainment system. Given that this malfunction results in unintended electronic inputs affecting vehicle controls and creates a driver distraction while the vehicle is in motion, I believe it represents a potential safety concern that warrants investigation. The manufacturer has been contacted but declined goodwill repair assistance for the defective infotainment unit. I am submitting this report so the issue can be documented and evaluated as a potential safety defect affecting Subaru vehicles equipped with this infotainment system.

Reported

Mar 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

This my [XXX] mother's car, she would have panicked had she witnessed this incident. Upon starting vehicle in morning after cleaning off light dusting of snow, the driver's side mirror started to smoke for almost a minute with an electrical and plastic burn smell. I was able to video some of the smoking and took a picture afterwards that seems to show a burn mark at the bottom of the mirror housing. This short caused a 10 amp fuse to blow which also took out interior lights and the ability to lock/unlock the car with the remote. The vehicle has not yet been inspected by anyone other than myself. I found a user on [XXX] with similar experience that a Subaru garage diagnosed as a short in the approach light module [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Feb 2026

Incident date

Feb 2026

Mileage

Not provided

Outcome flags

None reported

The STARLINK touchscreen display on my 2018 Subaru Outback has experienced progressive delamination — a separation of the screen's protective layer from the display panel — resulting in large, spreading opaque blotches that obscure significant portions of the screen. This is a known manufacturing defect that Subaru of America acknowledged through the issuance of a Technical Service Bulletin and an extended warranty for 2018 model year vehicles. That extended warranty has since expired, and Subaru has declined goodwill coverage despite the defect being documented by an authorized Subaru dealership (SOA Case No. 260106-1800881). The screen serves as the primary interface for the backup camera, navigation, and climate controls. Obscured visibility of this screen while driving creates a distraction hazard. I am requesting NHTSA investigate this defect and take appropriate action.

Reported

Feb 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Subaru Outback. The contact stated that when driving approximately 30- 40 MPH, veering off the highway, the vehicle suddenly lost power, but had immediately regained power. The failure had occurred 3 - 4 times total. The last time it occurred, the vehicle took a bit longer to regain power. After pulling into the desired parking lot, the contact checked the battery. When touching a wire connecting to the battery, it sparked and caught fire. The contact immediately grabbed some snow nearby and threw it onto the wire to put out the fire. There was no fire report filed. There were no injuries or medical attention needed. The contact had noticed that the instrument panel would flash with several warning lights; however, it would illuminate quickly and intermittently. The vehicle was then scheduled to be towed from the parking lot, but it had not been taken to the dealer after the incident. The vehicle had not been diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

Fire

the Infotainment system is malfunctioning. the screen is delaminating and pressing ghost buttons, flickering between screens or not functioning at all and I am unable to press any buttons on the screen. safety: when making calls hands free with the system, it will mute calls, end calls, or switch calls between the car speaker and the phone speaker. This is problematic if emergency services are ever needed to be called and makes it difficult to remain hands free as the buttons on the screen often don't work properly when this is happening. it also changes between screens when using the GPS maps and does not leave the map/directions displayed on the screen which puts the driver and others at greater risk of an accident when relying on the GPS to get places. The vehicle was inspected by a Subaru dealership on 1/8/2026 and confirmed the issues with the screen and confirmed that this is a known issue with the 2018 Subaru outback infotainment system. symptoms were first mild and started in the summer of 2025 but have significantly worsened over the past couple of months.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

This is a Base model automobile with manual seats. The right front passenger seat unlocked without warning during a quick deceleration. The seat slid forward on mounting rails and caused the front passenger to be squished between forward motion of seat and the seat belt. Lucky this was not a collision, but weight of seat moving forward & smashing passenger against seat belt was very uncormfortable. During a collision, this may have resulted in a serious injury. Seat bottom was replaced by dealer at my expense. I have kept defective seat bottom for further inspection. I have attached the repair invoice. Car has been used afterward without front passenger awaiting for part to be made available. Invoice incorrectly reports mileage. There is less that 15,000 miles on this car.

Reported

Dec 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

While driving my 2018 Subaru Outback on the freeway, the sunroof spontaneously shattered without warning. At the time of the incident, there were no nearby vehicles, road debris, or external factors that could explain the failure. This appears to be a dangerous and unexpected defect.

Reported

Dec 2025

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

Touch screen has delamination that causes false control of functions controlled by the touch screen. Due to delamination of the screen it can make false phone calls, change the radio station or modify system settings, causing dangerous distractions for the driver.

Reported

Nov 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

While the lane keeping assistance is on the car will follow the exit lane beside the lane I’m in and jerk over into it. There has been a car beside me when has happened but I caught the steering wheel before a crash. Also if a car is turning in front of me sometimes, not always, the brakes will jam on when I’m not even close to the car that is turning but I would be going around the car after it has turned almost all the way. There has been no crashes or injuries yet.

Reported

Nov 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

The head unit on the vehicle has delaminated. The touchscreen display no longer works, it has false touches. This affects navigational safety of the vehicle, as navigation no longer works. This also affects sounds of the vehicle, not being able to change volume for ADAS alerts. This also affects the backup camera, which is a big safety concern. The problem has been confirmed and inspected by a dealer, it costs $2300.00 to replace. Warning symptoms were bubbles on the screen and the screen stopped working/became jittery.

Reported

Sep 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Subaru Outback. The contact stated that while attempting to start the vehicle, the infotainment system was displaying a blank screen. No warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed and determined that the infotainment system needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 68,000.

Reported

Sep 2025

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

Head unit / radio has delamination and causing buttons to randomly press and cycle until it freezes. This is a know. Issue and Subaru has extended the warranty for a but , but if issue occurs after this the owner is on their own. It is a safety issue when electrical systems just randomly start going off. Should be covered.

Reported

Sep 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

My 2018 Subaru Outback has a defective head unit that poses a serious safety hazard. Subaru has already acknowledged this defect in this exact make/model/year and issued an extended warranty, but my vehicle was denied full coverage because the warranty window expired. The defect causes the head unit to: -Power on/off by itself. -Force phone connections even when Bluetooth is disabled. -Place dozens of calls on its own while I am driving (call random number, hang up, call number, hang up, etc). -Randomly connect to nearby devices. -Emit loud, unexpected noises. During a recent 4-hour family trip with my [XXX] son, the head unit repeatedly dialed contacts and hung up on them uncontrollably, forcing me to pull over on the highway. This is a clear safety risk, as it distracts the driver and requires emergency stops. At Subaru Customer Advocacy’s request, I took the vehicle to a Subaru dealership twice and paid nearly $200 for a formal diagnosis, which confirmed the known delamination defect and the need for replacement. Despite this, Subaru refuses full coverage and is offering only partial cost assistance, while other owners with the same defect have received full coverage. This is not normal wear-and-tear. It is an acknowledged manufacturer defect that is creating dangerous driving conditions. I request NHTSA’s investigation into Subaru’s inconsistent response and the safety risks of this defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Sep 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

MY 2018 Outback experienced a driver side smoking mirror a few days ago. While parked at the gas station, a large amount of smoke suddenly began emanating from the driver side mirror. As a result I no longer see my TPMS, the ability to lock/unlock the car with the remote, interior lights no longer work.

Reported

Aug 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

Fire

Summary of Problem: The infotainment screen on my 2018 Subaru Outback has delaminated and is malfunctioning, causing multiple safety issues. This is a known manufacturer defect previously addressed in a class-action lawsuit (Starlink Infotainment System Litigation, settled 2021). However, my vehicle’s screen failed shortly after the extended warranty expired. Detailed Description of Safety Hazards: The malfunctioning screen creates the following safety risks: 1. Backup Camera Obstruction – The screen dims erratically, sometimes going completely dark, rendering the rearview camera unusable. This poses a serious safety hazard and appears to violate FMVSS 111 requirements for rear visibility systems. 2. Unintended Screen Inputs – The screen exhibits “ghost touches” that result in random phone calls, volume changes, and navigation menu disruptions, all without user input. This creates an unsafe level of driver distraction. 3. Driver Distraction and Interference – The system's erratic behavior pulls my attention away from the road, as I must manage or override its malfunctions, increasing the risk of an accident. Manufacturer Response: I contacted Subaru of America, who acknowledged the issue but only offered to cover half of the $1,200 repair cost. They declined full assistance, citing the expiration of the class-action extended warranty (5 years/100,000 miles), despite this being a latent defect with safety implications. Known Precedent: Many other Outback owners have received full coverage from Subaru for this exact issue, even outside of the warranty, suggesting inconsistent application of goodwill support. This is clearly a systemic defect. Requested Action: I am reporting this because the defect affects safety-critical features. I am requesting NHTSA to investigate whether this issue warrants a broader recall or compliance action. The unpredictable failure of the rearview camera and screen functionality poses a clear risk to driver and public safety.

Reported

Jul 2025

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Subaru Outback. The contact stated that while the vehicle was parked, the rearview camera became inoperable. The contact stated that the rearview camera image was blank. The vehicle was taken to the dealer, where it was diagnosed and determined that the radio system display had failed and needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The infotainment system in the car has suffered from screen delamination, which is apparently common with these models. This has left the touchscreen both non-responsive to touch as well as randomly selecting items on the screen, rendering it unusable. This is a safety issue because the only way to deactivate Reverse Automatic Braking and the rear parking sensors is through the touchscreen. Being able to do this is essential when connecting a trailer or attempting to reverse with one attached. Subaru is aware of the problem and was subject to class action litigation related to it, ultimately being required to extend the warranty on the units as a result. However, the warranty extension was inadequate and left several thousand units in the field which would eventually require replacement. Note that a similar issue on the 2019 models resulted in an 8-year / 150,000-mile warranty extension on the units, yet prior models were only required to have a 4-year / 80,000-mile extension.

Reported

Jul 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

Arriving at my childhood home, I followed the driveway to the left to park in front of the garage door. With my foot on the brake and slowly rolling to a stop, the car suddenly accelerated and jolted forward making contact with the garage door and the frame of the garage. This caused damage to the house, garage door and the front of the car. Thankfully there was no other car in the way or a pedestrian! Only the house and car were damaged. This was sudden and there was no warning or prior occurrence to make me aware of the problem. We spoke to the dealer service manager and at first he said he never heard of anything like that. After further conversation he admitted that another car had a similar issue. They kept the car for two weeks and couldn't repeat the issue. We then went on line and found there are several class action lawsuits against Subaru for the same thing - unexpected and sudden forward acceleration! But when contacting Subaru corporate for assistance in resolving this, they claimed they never heard of any class action lawsuits or problems such as this. We need help dealing with Subaru. They are playing with us.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

This is the third time my windshield has cracked in the last three years.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Subaru Outback. The contact stated while reversing, the rearview camera failed to display a rearview image, comprising the back over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear-view camera. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 39,000.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

I have recently experienced an issue touchscreen delamination, which I understand has affected other Subaru owners as well. While my vehicle is no longer under the standard warranty, I believe this issue stems from a known defect and not normal wear and tear. More importantly, it has created a significant safety concern. Calling people on accident and in my case call 911 by mistake. The touchscreen issue is interfering with my ability to safely use backup camera and vehicle settings.

Reported

Jul 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

Odometer Fraud. The contact purchased a 2018 Subaru Outback. The contact stated that at the time of the purchase, the contact was shown a fraudulent Carfax report that displayed that the vehicle mileage was 35,000 and a fraudulent title that displayed that the vehicle mileage was 30,870 on issued date 04/25/24. The contact stated that upon retrieving the vehicle Carfax report personally later, it was discovered that there was a mileage and title information discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 35,000, and after the contact retrieved the vehicle Carfax report personally, it was discovered that the mileage was 166,000.

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

Halo light is out and it does not show on dashboard. Halo light is part of headlight system. It is part of daylight running lights. Unable to replace light without replacing the entire headlight.

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

Sunroof's glass panel exploded/shattered unexpectedly due to unknown cause(s)/reason(s) while driving vehicle. No external item(s) contacted sunroof glass panel.

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The radio has Cracks or striations on the screen that are Causing the Panel to make calls, Dial a phone, change the radio station...ETC. Complete random beeping and it is distracting when driving, The touch screen has become defunct and the Comp[uter does all random things, It does what it wants, when it wantys! I am afraid it is a danger! And please lookl into this, there are Many subaru owners Complaining of the same thing. They are saying that the screen is :Dellaminating" That is what they are calling it. That I why I am making a formal complaint. Thank you! PS...By the way, I was NOT calling mom, It did it on its own!!

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

the radio malfunctions. it beeps constantly. it randomly changes inputs it won’t tune. the screen is severely dirty on inside so can’t clean it; thus making back up camera look smudged.

Reported

May 2025

Incident date

Aug 2023

Mileage

Not provided

Outcome flags

None reported

The touchscreen is completely malfunctioning and unusable. It started off as a one off incident during a very hot streak in the summer of 2024. I wrote it off and a fluke because of the temperature. 9 months later and the screen is constantly going haywire with ghost touches. Every feature that is controlled through that screen fails. Even using the controls on the steering wheel fail to work when the touchscreen is nonoperational. This system is so integrated into the systems of the vehicle that it is a safety concern. Subaru is aware of this issue and offered an extended warranty. However, if the system didn’t fail during that extended time, you are out of luck.

Reported

May 2025

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

Subaru of America, Inc. (Subaru) is recalling certain 2018 Subaru Legacy and Outback vehicles. Due to a software error, the low fuel warning light may not illuminate at the intended remaining fuel level and the miles-to-empty display may incorrectly indicate a positive number despite the tank being empty.

Risk: The inaccurate fuel display may cause a driver to unexpectedly run out of fuel and the vehicle to stall, increasing the risk of a crash.

Remedy: Subaru will notify owners, and dealers will reprogram the combination meter software, free of charge. The recall began February 20, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WTW-82.

Subaru of America, Inc. (Subaru) is recalling certain 2018 Legacy, Outback, and BRZ vehicles. In the affected vehicles, a software issue may cause the audio display system to not initialize, resulting in the camera display remaining blank. If this occurs, the rearview image will not display while backing up the vehicle. As a result, the vehicles fail to comply with requirements of Federal Motor Vehicle Safety (FMVSS) number 111, "Rearview Mirrors."

Risk: Failure to display the rearview image while backing up increases the risk of crash.

Remedy: Subaru has notified owners, and dealers will reprogram the audio system display software, free of charge. The recall began on February 5, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WTZ-85.

Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Risk: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.

Remedy: Dealers will replace the low-pressure fuel pump, free of charge. Owner notification letters were mailed September 24, 2021. Subaru and Toyota owners may call customer service at 1-844-373-6614. Subaru's number for this recall is WRG-21.