2018 Mercedes GLE Coupe

Rear view camera fails to initiate when placed in reverse. Screen doesn’t even try to switch to camera view. Exact same issue found in same make and model recalled with different vins. For some reason this one isn’t included in the recall. Car only has about 58,000 miles. Started around 56,000 miles. Note that camera even folds out of lift gate like normal when placed in park.

Reported

Jun 2026

Incident date

Apr 2026

Mileage

Not provided

Outcome flags

None reported

CASE NUMBER: [XXX] VEHICLE: 2018 Mercedes-Benz GLE350 --- EMAIL EXCHANGE TEXT --- From: [XXX] Sent: 1/14/2026, 12:11 PM To: cs.usa@mercedes-benz.com Subject: Re: Message From Mercedes-Benz USA: Case Number [XXX] Dear Ken, I want to clarify that my concern is not about support for “older technology” in a general sense, but about the confirmed retirement of factory-installed emergency and crash-response systems that were standard safety equipment on my vehicle at the time of sale. As previously noted, the mbrace system on my 2018 GLE-Class includes SOS/Emergency Call and Automatic Collision Notification functionality intended to contact emergency services in the event of a crash or airbag deployment, particularly where the driver may be incapacitated. These are safety systems, not discretionary convenience features. Your replies confirm that these safety functions are being permanently disabled, that no retrofit or replacement solution exists, and that the vehicle will continue to operate without the emergency communication capability it was originally sold with. I appreciate your acknowledgment, and I am documenting Mercedes-Benz USA’s position that these safety systems have been retired with no alternative provided. Sincerely, [XXX] On Jan 14, 2026, at 09:02, Mercedes-Benz USA cs.usa@mercedes-benz.com wrote: Dear [XXX] , I’m very sorry that these older technology features have been retired. Mercedes‑Benz is currently focused on supporting our present and next‑generation technologies, which unfortunately means that the former mbrace system is no longer maintained. If you have any additional questions or concerns, I would be more than happy to assist. Best Regards, Ken C. Mercedes-Benz USA (800) 367-6372 Mercedes-Benz Customer Care, 1 Mercedes-Benz Drive. Sandy Springs, GA 30328 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

May 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

The low beam visibility on this vehicle is extremely dangerous. It's as if you have no headlights on. They can inspect anytime. With low night visibility. Driver is not able to see the road or person which causes a delayed response because of visibility. Driver puts on highbeams to be able to see which blinds others or shouldn't be driven at night. Plenty of times, I could have been in an accident or didn't see someone. My eyes are 20/20. Yes, it was reproduced. We tried after market headlights as well, but it's the same issue. Yes, I have complained to manufacturer more than once, but if there is no recall. They want a diagnostic fee and ignore it. This has been ongoing since the car was purchased. Even the GLS 2017 have the same issue.

Reported

May 2026

Incident date

May 2019

Mileage

Not provided

Outcome flags

None reported

Mercedes-Benz USA, LLC; Case: XXX My concerns has been denied and overlooked by Mercedes-Benz USA, LLC multiple times since Jan 2026--interims of defective electric system causing sudden locking of steering wheel and shut down car , due to malfunctioning electric system resulting in car crash into another parked car on the street, took car to auto body shop who diagnosed gas gauge misread as empty gas tank even though tank was 3/4 full , due to this car was totally locked out when driving on the street and hit another parked car due to loss of control. i have been in communication with Mercedes and they stated car was functioning fine and there was no defect or malfunction ,which i don't agree, as a results my wife into crash and sustained injuries I need your help to resolve this issue thx [XXX] & [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Apr 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

Crash 1 injuries 1 deaths

The contact owns a 2018 Mercedes-Benz GLE 350. The contact stated that while the vehicle was parked in a pharmacy parking lot with the hold feature engaged, the driver released the brake pedal. Immediately afterward, the vehicle suddenly accelerated forward approximately 75 feet. The driver attempted to stop the vehicle by depressing the brake pedal; however, the brakes failed to respond. The vehicle continued moving, went over a curb, into a ditch, up a hill, and through a cement block wall before coming to an abrupt stop 5 feet from a house. The driver sustained arm and shoulder injuries, including emotional trauma, and was transported by ambulance to a hospital for medical treatment. The air bags deployed during the crash. There was no reported fire. A police report was filed, and the vehicle was towed to a tow lot. The driver attempted to contact a local dealer but did not receive a response. The vehicle has not yet been diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 91,000.

Reported

Mar 2026

Incident date

Mar 2026

Mileage

Not provided

Outcome flags

Crash 1 injuries

Owners of affected Mercedes-Benz vehicles were given no meaningful advance warning that core, built-in safety and emergency communication systems would be permanently disabled. No replacement system has been offered, no retrofit path exists, and no alternative emergency solution has been provided. The manufacturer has instead unilaterally orphaned these vehicles by discontinuing backend support required for functionality that was present at the time of sale. These vehicles were manufactured and sold with non-paywalled, standard safety features, including automatic emergency call (E-Call/SOS), crash notification, and airbag deployment communication designed to contact emergency services when a driver may be incapacitated. With the discontinuation of backend services, these safety-critical functions will no longer operate, meaning there will be no automatic communication of airbag deployment, crash events, or emergency assistance requests, despite the physical hardware remaining installed in the vehicle. In addition, connected vehicle functions that support vehicle location, tracking, and remote access—features that can materially assist in emergency response, theft recovery, and post-collision assistance—were removed without explanation, compensation, or transition plan. These systems simply ceased to function, leaving owners without clarity, notice, or recourse. As a result of these actions by Mercedes-Benz, affected vehicles are now materially less safe than when purchased, through no fault or action of the driver or owner. A vehicle originally marketed and sold with integrated emergency response capability has been degraded after sale, creating a safety risk in precisely the situations these systems were designed to address. This issue concerns the post-sale removal of safety-critical functionality, not optional convenience features, subscriptions, or infotainment services.

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

While driving, the vehicle’s serpentine/fan belt snapped. The loose belt struck and pulled out a sensor plug. Immediately the engine shut down and was later found to be seized. The vehicle had no prior warnings or known issues and was maintained according to manufacturer recommendations. There were no other warning signs ahead, the car is always maintained. I have records of all the maintenance, and there was not a single Check engine light, or any other kind of issue. Consequence: Engine seized, vehicle not drivable, substantial repair or replacement required. •Condition & maintenance: All services up-to-date, regular oil changes, no previous related issues. •Supporting documentation: Mechanic’s inspection report, service records, tow bill, photos of belt damage and sensor plug. •Impact: Unexpected catastrophic failure at low mileage; potential defect in belt/pulley/auxiliary-system interface posing risk of sudden breakdown. •Request: Investigation of whether this is an isolated failure or a possible defect pattern.

Reported

Nov 2025

Incident date

Nov 2025

Mileage

Not provided

Outcome flags

None reported

The fuel pump has been failing and shutting off and has been hesitant when taking off. It can leave you stranded in the middle of the road or if you turn left in front of people the car may stall and can cause a crash. Yes and independent dealer and the dealer both know it’s a problem. I took the vehicle into a Mercedes dealer and the fuel pump had a recall on it and the dealer refused to replace it although I had a engine code that they could pull up referring them to the fuel pump and the fuel pump not priming as it should in every start up. The failure happened a few months ago and I took it in and the dealer drilled a home in the rear of my car and failed to replace the fuel pump, which was covered under the warranty. And the dealer admitted there was water in the trunk area which corroded the fuel pump.

Reported

Sep 2025

Incident date

May 2025

Mileage

Not provided

Outcome flags

None reported

Safety issue with regarding the TCU (Telematics Control Unit). Active recall does not include my VIN# /Make & Model. NHTSA campaign number 22V365. My car has Constant SOS Inoperative Message after battery failure in 2021-2022.

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

My wife was hit pretty bad and was transported to hartford hospital and none of the airbag was deployed. I need help to sue Mercedes Benz. I thank god my daughter not in the car and my wife is alive. Attach are the photos and the east hartford can testify that none of the airbag save or protect my wife. I am disappointed at Mercedes and I have another Mercedes at home which am even scared to drive

Reported

Aug 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

Crash 1 injuries

The contact owns a 2018 Mercedes-Benz AMG GLE43. The contact stated that the sunroof failed to open, and there was a fracture causing water to leak into the cabin of the vehicle from the upper-right side. The vehicle was taken to the dealer to be diagnosed. The dealer determined that the motor and tracks for the sunroof had failed and needed to be replaced. The dealer stated that the entire unit needed to be replaced due to previous parts no longer being compatible with the new improved parts. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 49,000.

Reported

Jul 2025

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

Cannot shift the gear from P to any other positions, and unable to move the car. The issue has been existing from mid 2022, three years ago.

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

After fully stop with pressing brake pedal, try to shift the gear from D (Drive) to R (Reverse) but cannot shift the automatic gear position from D to R (reverse) gear. In order to shift to R gear position, I needed to shutdown and restart the engine. This has been clearly recurrent since 3 years ago and mostly happen in front of my garage to park backward, but sometimes very dangerous in the middle of road, when needed to make tight U-turn. Please take care of this issue. Thank you.

Reported

Jun 2025

Incident date

Jun 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Mercedes-Benz GLE 350. The contact stated that water had entered the vehicle through the sunroof. The vehicle was taken to an independent mechanic, who determined that water intrusion through the sunroof had damaged the batteries. The mechanic replaced both batteries. The contact related the failure to NHTSA Campaign Number: 23V854000(Structure); however, the VIN was not included in the recall. The dealer was notified of the failure. The vehicle was not repaired for the water intrusion failure. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000. The VIN was unavailable.

Reported

May 2025

Incident date

Apr 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Mercedes Benz GLE350. The contact stated that while operating the vehicle in reverse, the backup camera screen display had malfunctioned and a black image had been displayed, creating a visibility hazard for the driver. The contact indicated that the failure was intermittent. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed that the VIN was not included in the manufacturer's extended coverage related to the failure. No further information was available. The local dealer was not yet contacted. The failure mileage was 69,000.

Reported

Jan 2025

Incident date

Jan 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Mercedes-Benz GLE350. The contact stated that the vehicle failed to start. The contact scanned the vehicle with a vehicle scanner and retrieved diagnostic trouble codes that indicated a loss of communication between the fuel pump control unit and the fuel pump. The vehicle was towed to the dealer, where the contact was informed that there was water accumulation in the spare tire wheel well. The dealer replaced the blown seals and the fuel pump control unit under NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline); however, the failure persisted. The dealer recommended a fuel pump replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 132,000.

Reported

Oct 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

The vehicle will not turn over and start. Unable to drive to work, water accumulated in the back spare tire area. No warning or alerts appeared on the dash the vehicle would not turn over.

Reported

Sep 2024

Incident date

Sep 2024

Mileage

Not provided

Outcome flags

None reported

I was driving on the interstate (on I95) and heard a loud pop/bang ! I didn’t know what it was because my AMG exhaust pops and bangs but this was extremely LOUD, I pulled over immediately to the side of the road thinking maybe I blew my engine and upon inspection I noticed my roof panel was broken and it flew off of my car, this is EXTREMELY dangerous had someone been behind me it could have definitely caused a crash. There are multiple reportings of this happening with other Mercedes GLE such as the vehicle I own, I was told my specific vin is not included when the same part and glue were used on my vehicle. This HAS to be looked into

Reported

Aug 2024

Incident date

Aug 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Mercedes-Benz GLE350. The contact stated while starting the vehicle, the air bag warning light was illuminated, and the message "Front Left Malfunction. Service Required" was displayed. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic informed the contact that the front driver's side air bag might fail to deploy during a crash, and that an unknown part needed to be replaced. The dealer was notified of the failure and charged a fee for the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 46,000.

Reported

May 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

My car randomly swerves in a zigzag motion unexpectedly, nearly causing several accidents. I am scared to drive my car. I have not been able to detect any triggers, as it will do this randomly, regardless of a smooth road, street conditions, weather, speed, freeway, neighborhoods, etc. No warning lamps have come on. Tires are in excellent condition. I have not found any information online, and everything seems to be in perfect working order, tough it is absolutely not.

Reported

Apr 2024

Incident date

Apr 2024

Mileage

Not provided

Outcome flags

None reported

After 60,000 miles the seal of the the cylinder head cover starts to leak. It takes around $1800 to fix and the reseal. The material use to release is way better and lasts longer compared to what car comes with. This I found out from the Mercedes Benz service department. Due to this leak the car starter gets soaked in the engine oil and car is enabled to even start up. Lots of customers end up toeing their cars to Mercedes dealer. The complaint is that Mercedes is putting the parts on their car that are cheap and going to last only 60k that is cheating and once user pays for the repairs they will put much better part. This leak has happened to my car and With only 60k miles on it. Mercedes Benz is cheating the people by putting the cheapest part and charging premium on cars. They label this as normal wear and tear, even tho car is kept well maintained. They put on much better seal after the seal and charging customers $1800. They could have use this seal first time when car was being made. I have been owner of Toyota. Honda, infinity and family member owned BMW, Jaguar and no car had this problem for the life of car( 200,000 to 300,000) miles and I have never heard of this issue until now. Even this is happening at 65,000 miles right after the warranty is expired. This is cheating, I am not getting this done unless Mercedes pays for it CYLINDER HEAD FRONT COVERS LEAKING, RESEAL AND CLEAN FRONT COVERS

Reported

Mar 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

Basic driving morning of 7/26/23, no recent vehicle issues, suddenly the car dash lights lit up, steering became stiff, car coasted to a stop, fire erupted inside the engine bay and spread to most of the car. The vehicle was taken by the insurance company. Vehicle was stock. No engine or electrical modifications. Well maintained.

Reported

Mar 2024

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

Fire

The contact owns a 2018 Mercedes-Benz GLE350 equipped with Kenda Tires, Tire Line: Klever, Tire Size: 255/50/R19, DOT Number: (N/A). The contact stated while driving 35 MPH, there was an abnormal popping sound coming from the vehicle. Upon inspection, the contact discovered that the front passenger’s side tire had experienced a blowout. The contact had the vehicle towed to an independent mechanic and was informed that all four tires were in bad condition and that all four tires needed to be replaced. The front passenger’s side tire was patched, and the vehicle was towed back to the residence. The manufacturer and the dealer who sold the contact the tires were notified of the failure but offered no assistance. The tires were not replaced. The tire failure mileage was approximately 1,000. The vehicle failure mileage was 35,040.

Reported

Sep 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

Transmission gear does not shift into R or N or D, from P. How to reproduce: Drive several minutes, then brake/stop, shift into R, pull back 10~20 ft. Gear cannot shift to either R or N or D. Gear can only shift into P. Shutdown the car, restart the engine then able to shift into R or N or D. This has been intermittent but getting more frequent.

Reported

Jul 2023

Incident date

Jun 2023

Mileage

Not provided

Outcome flags

None reported

Car will slip from drive to neutral while driving and when stopped. Need to shut car off numerous times to get it back into drive. Very dangerous when this happens on the highway

Reported

Jul 2023

Incident date

Jul 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Mercedes-Benz GLE350. The contact stated that while entering the dealer, the over-the-thread detector provided an alert. There were no warning lights illuminated. While at the local dealer, the contact was informed that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer Mercedes-Benz of Buckhead (2799 Piedmont Rd NE, Atlanta, GA 30305) where it was diagnosed that the brake pads had separated and were not engaged. The brake pads and rotors were replaced but the failure recurred. The vehicle was taken back to the dealer and the contact was informed that the rear passenger’s side wheel was scraping and there was an abnormal pattern on the rotor. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 37,873.

Reported

Jun 2023

Incident date

Nov 2021

Mileage

Not provided

Outcome flags

None reported

Was not able to change automatic transmission gear to R (Reverse) w/o restarting the engine. (the brake pedal is firmly pressed for sure) For all three cases: 1) D (Drive) to R or 2) P (park) to R or 3) N to R. The only way to change to R was: 1) move gear to P 2) shutoff the engine, 3) restart the engine, 4) and then able to change the gear to R. This has happened several times in this year, 2023.

Reported

May 2023

Incident date

May 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Mercedes-Benz GLE350. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. No warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed that water had intruded into the connector and the fuel pump control unit needed to be replaced. The vehicle was repaired; however, after the vehicle was retrieved, the failure recurred. The contact stated while driving approximately 70 MPH, the vehicle stalled without warning. The contact then stated that upon inspecting the vehicle, she noticed that water had collected in the wheel well and caused the wheel well to rust. Additionally, the contact stated that she noticed that water had collected in the spare tire, the battery, and the body of the vehicle. The contact also stated that the water caused mold and rust throughout the vehicle. The vehicle was towed to a specialist where the cause of the failure could not be determined. The vehicle was not repaired. The contact then stated that she was not made aware of the NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline). The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the dealer was handling the recall, but no further assistance was provided. The failure mileage was approximately 50,000.

Reported

Mar 2023

Incident date

Dec 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2018 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had experienced not a failure. VIN tool confirms parts not available.

Reported

Jan 2023

Incident date

Jan 2023

Mileage

Not provided

Outcome flags

None reported

when i tried to apply brakes on Nov 27th, 2022, the brakes were not applying for 4-5 seconds inspite of pushing the brake few times. After 5 seconds the brakes were working. to avoid collision i had to change the lane quicKly and luckily there was no one in the next lane. Please note that i have changed the front and rear brake pads few months back (Aug 2022). As my brake pads are new, i assume there is some fault in the overall brake system which I would like to bring notice to the United States transportation Department and to the Mercedes company. Please advise on how to proceed from here to ensure my car is safe.

Reported

Nov 2022

Incident date

Nov 2022

Mileage

Not provided

Outcome flags

None reported

Cannot shift gear to Reverse or Neutral, after car is completely stopped by pushing brake pedal and keep firmly pushing the brake pedal. After firmly press the brake pedal, tried to move hear selector to Reverse or Neutral, but did not work. Tried to above step more than five times at the moment of incident, but did not work. If takes off the foot from the pedal, the car Restart the engine, then I was able to move the gear to Reverse or Neutral The case has occurred three times, an year ago (Summer, 2021), Aug 2022, Sep 3, 2022. Q:How was your safety or the safety of others put at risk? When incident happened, after trying changing the gear to Reverse, take off the foot from the pedal then car moved to forward instead of backward, then immediately braked the car again to stop moving the car. Q:Has the problem been reproduced or confirmed by a dealer or independent service center? No. Have not brought the car to the dealership yet. Cannot reproduce it most of the time. Q:Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Cannot reproduce it most of the time. Q:Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There seems a message that "Cannot change the gear to Reverse".

Reported

Sep 2022

Incident date

Sep 2022

Mileage

Not provided

Outcome flags

None reported

The contact owned a 2018 Mercedes-Benz 350 GLE. The contact stated while stopped at a traffic light at an intersection, the vehicle began to lunge forward while the brake pedal was still depressed. The vehicle lurched into the intersection and struck another vehicle. The contact stated he did not notice any warning lights being illuminated. The contact's vehicle struck a vehicle on the driver's side door with his front end. The vehicle's grill was crushed and shattered all the windows on the other vehicle's driver's side. There were no injuries. The police were on the scene and wrote a report. The contact had the vehicle towed to a local dealer, where it was placed in the body shop and repaired. The vehicle was not diagnosed. The manufacturer had not been informed of the failure. The failure mileage was approximately 44,500. The VIN was not available.

Reported

May 2022

Incident date

Dec 2021

Mileage

Not provided

Outcome flags

Crash

The contact owns a 2018 Mercedes-Benz GLE350. The contact had taken the vehicle to a dealer where he was informed that the thread on three of his tires (tires unknown) were critically low and needed replaced. The contact then received a recall notice for NHTSA Campaign Number: 21V123000 (Tires). The contact had made an appointment and brought the vehicle back to the same dealer where he was informed that tires on the vehicle were not included in the recall. The dealer suggested that the tires be replaced out of pocket. The contact attempted to reach the manufacturer but was unsuccessful in reaching a representative. The vehicle was not repaired. The failure mileage was approximately 20,000.

Reported

May 2021

Incident date

Dec 2020

Mileage

Not provided

Outcome flags

None reported

AFTER 20K OF DRIVING, THE BRAKE PAD ON THE CALIPER OF THE LEFT REAR WHEEL WENT METAL TO METAL. THERE WAS NO INDICATION ON THE DASH TO LET ME KNOW THAT THE LEFT REAR INNER PADS WERE LOW AND THEN THAT THE PAD AND ROTOR WERE METAL TO METAL, BECAUSE THERE IS NO INDICATOR SENSOR ON THE LEFT SIDE ONLY ON THE RIGHT REAR.

Reported

Apr 2021

Incident date

Apr 2021

Mileage

Not provided

Outcome flags

None reported

WHEN DRIVING AT NIGHT IS HARD TO SEE IF YOU LIGHTS ARE ON IS VERY DIFFICULT DRIVING WHEN SOME STREET DON'T HAVE ANY LIGHTS ON. SOMETIMES I HAVE USE HI LIGHTS TO MAKE SURE I DONT CRASH OR HIT PEDESTRIAN ID DONT HAVE PICTURES BUT I HOPE PEOPLE ARE AWARE

Reported

Feb 2021

Incident date

Jan 2021

Mileage

Not provided

Outcome flags

None reported

WHEN DRIVING WITH SNOW THE CAR TRIED TO LOOSE CONTROL EVEN DRIVING AT 30 MILES IT SUPPOSED TO BE ALL WHEEL DRIVE IN SOME OCCASIONS IS HARD TO CONTROL THE CAR I AM NOT SURE IF THE TIRES IS ARE MADE TO DRIVE IN THE SNOW. YOU LOOSE TRACTION EVEN DRIVING VERY SLOW MAKE SURE PEOPLE ARE AWARE

Reported

Feb 2021

Incident date

Feb 2021

Mileage

Not provided

Outcome flags

None reported

1. WHEN DRIVING IN THE RAIN BETWEEN 65-70 MPH AND HITTING A PUDDLE, THE REAR END SWAYS VERY STRONGLY AND EXCESSIVELY, IT SCARED ME TO DEATH. 2. WHEN DRIVING ON A DRY ROAD OVER SEWAGE CAP, THE REAR END SLIDES LEFT AND RIGHT TO A DEGREE OF NOTICIBLE AND DISCOMFORT. 3. STINKY SOUR/MOLD SMELL FROM AC UNIT

Reported

Sep 2020

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

None reported

I WRITE YOU TO REPORT A SERIOUS MERCEDES BENZ SAFETY HAZARD. THE GLE 43 WITH PIRELLI PZERO TIRES RESPONDS ADVERSELY (WITHOUT REASONABLE CONTROL) IN SNOWY CONDITIONS. IN EVEN MILDLY SNOWY CONDITIONS, THE TIRES PLANE ON THE SNOW AND ACT MORE AS SKIS THAN TIRES. IN 2018, AFTER LEASING MY GLE 43 I EXPERIENCED LOSS OF CONTROL, SLIDING SIDEWAYS, WHILE MAKING A LEFT TURN AT 5-10 MPH IN A PARKING LOT. FOLLOWING THAT EXPERIENCE I PURCHASED SNOW TIRES AND THE CAR HANDLED MUCH MORE FAVORABLY. IN 2018 WHEN I LEASED THE CAR, I WAS TOLD BY THE DEALERSHIP THAT ONLY THE SPORT TIRES WERE AVAILABLE FOR THE SIZE TIRE I REQUESTED. CLEARLY I WAS ABLE TO PURCHASE SNOW TIRES THE SAME YEAR AND I SUSPECT, BUT HAVE NOT CONFIRMED, ALL WEATHER TIRES ARE ALSO AVAILABLE. MERCEDES MISTAKENLY DID NOT OFFER (OR MAKE THE STANDARD) ALL WEATHER TIRES. THIS WAS A SERIOUS SAFETY MISTAKE WITH THE GLE 43. ON 07 SEP OF THIS YEAR (2020), DRIVING EAST ON I-70 IN COLORADO DURING A MILD SNOW STORM, I WAS REQUIRED TO COME TO A TRAFFIC STOP. CONDITIONS OFFERED AMPLE ROAD TO STOP. THE GLE SPEED WAS ~40-50 MPH WHEN I APPLIED BREAKS TO STOP THE CAR. INSTEAD OF RESPONDING WITH CONTROL, THE GLE FISHTAILED AND SPUN OUT OF CONTROL. I FINALLY SLID TO A STOP IN THE MIDDLE OF THREE LANES OF STOPPED TRAFFIC AFTER AT LEAST ONE 360 DEGREE SPIN. MY FAMILY AND I WERE FORTUNATE TO HAVE ESCAPED INJURY OR DEATH. OTHERS AROUND US COULD HAVE ALSO BEEN INJURED OR KILLED. THE GLE'S PERFORMANCE WITH PIRELLI PZERO TIRES WAS ABSOLUTELY UNACCEPTABLE. I BELIEVE MERCEDES BENZ SHOULD ACKNOWLEDGE THIS SAFETY CONCERN AND TAKE REASONABLE STEPS TO PREVENT IT FROM HAPPENING TO OTHERS. SPECIFICALLY, I REQUEST THE FOLLOWING: 'MAKE THE PIRELLI PZERO SAFETY CONCERN IN WINTER CONDITIONS KNOWN TO ALL GLE OWNERS AND OFFER ALTERNATE TIRES 'REPLACE THE TIRES ON MY GLE WITH ACCEPTABLE ALL WEATHER TIRES 'REPAIR THE DAMAGE CAUSED TO

Reported

Sep 2020

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

Crash

MY CAR STILL HAS THE MOLDY SMELL BEING ADDRESSED BY BENZ BUT NO ONE HAS ASK MY PROBLEM TO FIX THE MOLDY AIR. *TR

Reported

Jun 2020

Incident date

Oct 2019

Mileage

Not provided

Outcome flags

None reported

ON TWO SEPARATE OCCASIONS THE CAR SEEMINGLY WENT OUT OF CONTROL FROM THE DRIVER. WHILE DRIVING ON THE HIGHWAY THE CAR BEGAN TO SWERVE UNCONTROLLABLY AND WAS UNABLE TO BE BROUGHT UNDER CONTROL FOR A FEW SECONDS. WE HAVE TAKEN IT TO THE DEALERSHIP SERVICE DEPARTMENT ON TWO SEPARATE OCCASIONS ONLY TO BE TOLD NOTHING IS WRONG WITH THE CAR.

Reported

Mar 2020

Incident date

Mar 2020

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2018 MERCEDES BENZ GLE350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE SUNROOF SHATTERED WITHOUT IMPACT. NO INJURIES WERE REPORTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER MERCEDES BENZ OF THE SOUTH MISSISSIPPI LOCATED AT (11619 BOBBY ELEUTERIOUS BLVD, D'IBERVILLE, MS 35940) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.

Reported

Mar 2020

Incident date

Mar 2020

Mileage

Not provided

Outcome flags

None reported

WHILE DRIVING ON A LOCAL ROAD CLOSE TO MY HOUSE, THE VEHICLE STARTED SHOWING LOT OF ALERTS AND SUDDENLY THE PARKING BRAKE WAS ENGAGED AUTOMATICALLY WHICH STOPPED THE VEHICLE. LUCKILY, THE VEHICLE SPEED WAS VERY SLOW AS IT WAS EVENING AND RAINING WITH GOOD AMOUNT OF TRAFFIC ON THE LOCAL FORD ROAD. THIS WAS VERY SCARY, AD THINKING IF THIS HAD HAPPENED ON A HIGHWAY, THIS WOULD HAVE BEEN LIFE THREATENING. THE VEHICLE WAS TOWED TO THE MB ANN ARBOR MI DEALERSHIP WHICH IT WAS WORKED ON FOR ALMOST A MONTH. THE ISSUE WAS CONFIRMED, PLEASE SEE ATTACHED, BUT THE DEALERSHIP DOES NOT SEEM TO TAKE THIS ISSUE SERIOUSLY AS MANY OTHER ISSUES WERE DETERMINED AND STILL BEGGING DEALERSHIP TO FIX THE ISSUES.

Reported

Mar 2020

Incident date

Feb 2020

Mileage

Not provided

Outcome flags

None reported

AROUND 1/24/2020, TIRE LOSS PRESSURE TO 32 PSI FROM 38 PSI. TIRE WAS INFLATED TO 38 PSI, BUT ONE WEEK LATER, THE TIRE LOST PRESSURE AGAIN. AFTER INFLATION, THIS TIME IT MAINTAINED THE PRESSURE A LITTLE BIT LONGER. BUT ON 2/21/2020, TIRE LOST PRESSURE AGAIN, AFTER INFLATION TO 38 PSI THIS TIME, THE SIDEWALL BUBBLE APPEAR.

Reported

Feb 2020

Incident date

Feb 2020

Mileage

Not provided

Outcome flags

None reported

ONGOING ISSUE WITH THE INFORMATION MONITOR FREEZING, PARTICULAR TO THE NAVIGATION FUNCTION. SHUTS DOWN AND ATTEMPTS TO REBOOT REPEATEDLY. MB ATTEMPTED A FIX RE SOFTWARE, HOWEVER, ISSUE CONTINUES. SHUTTING OFF THE ENGINE, LEAVING PARKED FOR AN HOUR OR TWO DOES NOT CORRECT THE SYSTEM. MAY OCCUR SHORTLY AFTER BACKING OUT OF THE GARAGE OR SHORTLY AFTER BEGINNING TO DRIVE. OVERNIGHT PARKING SEEMS TO CORRECT THE IMMEDIATE ISSUE. DURING THIS TIME, ONLY OTHER FUNCTION THAT OPERATES IS THE RADIO; CANNOT USE VOICE COMMANDS, TELEPHONE BLUETOOTH, ETC. HAVE ALERTED MB DEALER IN SAN ANTONIO WITH COPY TO MB USA, HOWEVER, NO RESPONSES. GOOGLE SEARCH HAS INDICATED VARIOUS MODELS MAY HAVE EXPERIENCED SIMILAR ISSUES OVER SEVERAL YEARS, HOWEVER, NO INDICATIONS OF CORRECTIVE ACTION. PRUDENT TO ALSO CARRY A GPS ALTERNATIVE SUCH AS A MAP, GARMIN OR OTHER BRAND IN THE EVENT OF FAILURE WHILE ON A TRIP. THIS OCCURRED IN LATE NOVEMBER 2019 AND AGAIN JANUARY 2020.

Reported

Feb 2020

Incident date

Nov 2019

Mileage

Not provided

Outcome flags

None reported

I GOT 9000 MILES ON MY 2018 MERCEDES BENZ GLE AMG 63S COUPE I AM GOING FOR MY SECOND SET OF BREAKS

Reported

Apr 2019

Incident date

Mar 2019

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLE43 AMG. WHILE DRIVING 60 MPH, THE CONTACT HEARD AN ABNORMALLY LOUD BOOM SOUND AND THE SUN ROOF EXPLODED. THE CONTACT STATED THAT THE SUN ROOF WAS NOT STRUCK BY ANY DEBRIS OR FOREIGN OBJECT. THE CONTACT STATED THAT THERE WAS GLASS IN HER HAIR, ON HER FACE, AND ON THE CHILDREN SEATED IN THE REAR OF THE VEHICLE. THERE WERE MINOR INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF HOUSTON NORTH (17510 NORTH FWY, HOUSTON, TX 77090, (281) 305-8970). THE CONTACT WAS INFORMED THAT THE SUN ROOF MAY HAVE SHATTERED BY A ROCK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

Reported

Feb 2019

Incident date

Feb 2019

Mileage

Not provided

Outcome flags

3 injuries

CAR WAS STOPPED IN THE PARKING LOT,AND JUST BEFORE SWITCHING THE IGNITION OFF,IT ACCELERATED WITHOUT INTENTION, HITTING THE RESTAURANT WALL CAUSING PROPERTY DAMAGE AND LITTLE PHYSICAL INJURY. AFTER HITTING THE WALL CAR STOPPED WITH MAJOR DAMAGE TO FRONT. AIRBAGS NEVER DEPLOYED.

Reported

Jan 2019

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

Crash

BRAKES NEED REPLACING AFTER ONLY 11 MONTHS OLD AND 14,000 MILES. LOUD SQUEALING FROM BRAKES UPON APPLYING THEM. THIS HAS BEEN A PROBLEM SINCE PURCHASING THE CAR IN JAN. 2018. REPORTED TO DEALERSHIP MULTIPLE TIMES AND WAS TOLD IT WAS NORMAL. NOW THEY WANT ME TO PAY TO HAVE THE BRAKES REPLACED.

Reported

Dec 2018

Incident date

Dec 2018

Mileage

Not provided

Outcome flags

None reported

LOW BEAM HEAD LIGHTS ARE VERY POOR AND I AM NOT ABLE TO DRIVE THIS CAR AT NIGHT. I GOOGLED ABOUT THIS ISSUE, AND I SEE LOT OF PEOPLE COMPLAINING ABOUT THE SAME ISSUE ON MERCEDES GLE. I AM WILLING TO PAY MONEY TO FIX THIS ISSUE, BUT DEALER SAID HE CAN NOT DO ANYTHING ABOUT IT NOW. I TALKED TO MERCEDES AND THEY ALSO SAID THEY HAVE NOT RECEIVED ENOUGH COMPLAINTS ABOUT IT.

Reported

Dec 2018

Incident date

Oct 2017

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLE350. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE ADEQUATELY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF DURHAM (919-794-7077, LOCATED AT 110 KENTINGTON DR, DURHAM, NC 27713) AND THE BULB LOCATIONS WERE ADJUSTED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE HEADLIGHTS WERE PERFORMING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20. THE VIN WAS NOT PROVIDED.

Reported

Nov 2018

Incident date

Oct 2017

Mileage

Not provided

Outcome flags

None reported