2019 Mercedes GLA

The emergency braking system keeps coming on every time I go to drive, my car automatically shifts into neutral gear when driving and I have an error message saying that I can’t reverse. My seat will Not go further back and I have an air bag issue light

Reported

Jan 2026

Incident date

Jan 2026

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Mercedes-Benz GLA 250. The contact stated that while driving at an undisclosed speed, the transmission inadvertently shifted to neutral(N), causing a loss of drive power. The check engine warning light was illuminated, and the message "See Dealer" was displayed. The vehicle was restarted and driven to the residence. The vehicle was not yet diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 21V033000 (Power Train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 39,000.

Reported

Jan 2026

Incident date

Dec 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Mercedes-Benz GLA250. The contact stated that while driving at approximately 70 MPH, several unknown warnings illuminated on the instrument cluster. The contact stated that upon depressing the accelerator pedal, the vehicle failed to respond while the engine revved. The contact pulled over to the side of the road and turned the vehicle off. Upon restarting the vehicle, no warning light was illuminated. The contact was able to drive to the destination without further incidents. The contact stated that the vehicle had been experiencing the failure intermittently. The contact had taken the vehicle to a local dealer, where it was diagnosed, and determined that the spark plugs and coils needed to be replaced. The vehicle was not repaired. The contact had called an independent mechanic, who advised that the failure was related to the transmission. Upon researching online, the contact related the failure to NHTSA Campaign Number: 21V033000 (Power Train); however, the VIN was not included. The manufacturer was informed of the failure and referred the contact back to the dealer for assistance. The failure mileage was 145,495.

Reported

Dec 2025

Incident date

Oct 2025

Mileage

Not provided

Outcome flags

None reported

I was driving my vehicle and it shifted into neutral and would not go back into gear until I pulled over to side of the road, turned it off and back on. A check engine light came on when I restarted the vehicle and I took the vehicle to the dealership for diagnosis. They told me they couldn't find an issue and reset the check engine light. A week later, I was driving on the freeway and it shifted into neutral again at 70 miles an hour. Luckily, I was in the right hand lane and was able to coast to the side. At that point I started looking online to see if others had this issue and came across this: Campaign No. : 2021020038 NHTSA ID: 21V033 Campaign Desc. : Replace Transmission Control Unit 21P5495403 Which is exactly what is happening to my vehicle

Reported

Dec 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Mercedes-Benz GLA250. The contact stated that while driving at various speeds, there was an abnormal fuel odor entering the cabin of the vehicle. The contact stated that while the vehicle was started, the abnormal fuel odor was also on the outside of the vehicle. The vehicle was taken to a local independent mechanic, where it was diagnosed; however, the mechanic was unable to determine the cause of the failure. The contact stated that the vehicle was taken to several other independent mechanics; however, the failure could not be replicated. The local dealer was contacted. The vehicle was not diagnosed or repaired. In addition, the contact related the failure to NHTSA Campaign: 21V961000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

Reported

Oct 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

My turn signals are not working and warnings are showing up on my dashboard. My pillars are both wet on the drivers side and passenger side. My speed odometer and tachodometer are not working. The dash board iis showing the brake and high beams are on but they aren't on. I have fog on the front window when I get in the car. This situation is of major concern for my safety. I am not certain that the air bags would work? I refuse to drive this vehicle. I called Mercedes Benz in Wilmington, NC and I can't get an appointment until October 13th. I see in the Mercedes Benz recall that the sun roof and electrical problem were recalled.in 2019. I have a Mercedes Benz GLA 250 2019 and that was in the article. Mercedes told me my vin number was not included in the recall. I have the exact same problems as the other vehicles that were recalled. I appreciate your help in this matter to be put on the recall list. This is a major recall issue. I am in fear for my safety to drive with all the electric issues that exist as a part of this recall. Please notify me once this is approved so that I can call my dealership and have this issue resolved. I appreciate your immediate attention to this matter as this is my only transportation. Thank you for your attention in this matter [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reported

Oct 2025

Incident date

Sep 2025

Mileage

Not provided

Outcome flags

None reported

Structure body: roof and pillars affected Recall ID: 450977 year 2014- 2020 NHTSA campaign # 23v854000 Vehicle affected 2,976 A detached roof panel can become a road hazard, increasing the risk of a crash. The vehicle is making a loud noise from the panoramic soon roof.

Reported

Sep 2025

Incident date

Aug 2025

Mileage

Not provided

Outcome flags

None reported

The ABS Sensor light, engine light, anti skid light and 4 matic malfunction, transmission malfunction all lit up on my dashboard on Tuesday July 22, 2025. The stearing would lock up and the brakes would not break it also shifted gears into neutral. The dashboard finally told me in bold red letters (transmission malfunction STOP). It would do this then all the lights would go away. I thought it may have just been the battery since I hardly drive the car. The shop cleared out all the malfunctions and re drove it and they said it appeared fine but the next day (Wednesday) it acted up again and that is when I got the transmission malfunction STOP warning on the dashboard. I pulled over and called the shop to come tow my car. By Thursday they said they couldn't diagnose or fix the problem but stated it had to do with the Transmission and to have it towed to the Mercedes Benz dealership. I had it towed to the Morristown, NJ Mercedes Benz service dept and they stated that it appears that it is the Transmission Valve Body. I spoke with Mercedes this morning (July 28, 2025) and that is when I learned it was the Transmission Valve Body and that it is going to cost me $4,000.00 plus labor. This makes no sense as the car has less than 26,000 miles on it. I researched a bit on this and found that there may have been a recall for this car but I was never notified of the recall. When the service rep told me that he was waiting to hear from corporate on this before he could give me an exact cost (this was after the technician stated what the issue was). I got suspicious as why would they need to contact corporate to figure out the cost of the repair. I could have gotten into a really bad accident if I was on a major road going 65mph.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Mercedes-Benz GLA250. The contact stated that on several occasions while driving at various speeds and while parked, the contact observed a gasoline odor in the cabin of the vehicle and outside the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the fuel injector and fuel rails needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 58,000.

Reported

May 2025

Incident date

Dec 2024

Mileage

Not provided

Outcome flags

None reported

Clock spring broke

Reported

Mar 2025

Incident date

Mar 2025

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Mercedes-Benz GLA250. While the contact's wife was driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic where it was diagnosed with crankcase vent valve failure and a block actuator. The contact was informed that the crankcase sensor valve needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 43,264.

Reported

Dec 2024

Incident date

Nov 2024

Mileage

Not provided

Outcome flags

None reported

In December 2023, the check engine light came on. The dealership said it was the rear differential. The dealership fixed the problem under warranty. In July 2024, the problem returned. The dealership said it could repeat the procedure from December, but that eventually the rear differential will need to be replaced. The dealership said that only replacing the rear differential will fix the problem for good. Obviously, MB recognized the problem and upgraded the software and whatever else was wrong with the current rear differential. The car is now out of warranty. Clearly, MB knew of the problem and chose to direct it's dealerships to use stop-gap measures that do not fix the problem, until the rear differential must be replaced, at the owner's expense, with an upgraded rear differential. It is dangerous to drive the vehicle with a faulty rear differential.

Reported

Aug 2024

Incident date

Jul 2024

Mileage

Not provided

Outcome flags

None reported

Noise in rear differential, had dealership where I purchased vehicle flush & change the fluid in rear differential. Tech stated it will need to be replaced. Vehicle has 75,000. Research has numerous problems with this issue.

Reported

Jun 2024

Incident date

Jun 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Mercedes-Benz GLA250. The contact stated that while the vehicle was at the dealer for a routine oil change, the contact was informed that the differential was fractured. The dealer provided a cost for the repair however, the vehicle was not repaired. The vehicle was taken to a used car dealer and to an independent mechanic, where the same assessment was made. The vehicle was not repaired. The contact was referred to the manufacturer for assistance in repairing the vehicle. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline assistance. The failure mileage was approximately 55,000.

Reported

Mar 2024

Incident date

Mar 2024

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Mercedes-Benz GLA250. The contact stated that while driving at an undisclosed speed, the transmission inadvertently shifted into neutral(N). No warning light was illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 21V033000 (Power Train) however, the VIN was not included in the recall. The failure mileage was approximately 45,000.

Reported

Mar 2024

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Mercedes-Benz GLA250. The contact stated that there was water leaking from all four grab handles above the front and rear driver's and passenger's side seats. Upon inspection, the contact noticed water stains around the sunroof and headliner. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 18V912000 (Visibility, Air Bags); however, the VIN was not included in the recall. The failure mileage was approximately 80,000.

Reported

Feb 2024

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Mercedes-Benz GLA250. The contact stated that while the vehicle was idling, there was an abnormally strong fuel odor inside and outside of the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that fuel was leaking from the fuel rails at the fuel injectors. The mechanic related the failure to NHTSA Campaign Number: 21V961000 (Fuel System, Gasoline). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 61,000.

Reported

Jan 2024

Incident date

Dec 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Mercedes-Benz GLA250. The contact stated while driving 30 MPH, the vehicle lost power steering functionality and the vehicle independently turned off. The contact pulled over to the side of the road and restarted the vehicle. Several unknown warning lights were illuminated. The vehicle was diagnosed by an independent mechanic. The contact was informed that the front driver’s side wheel speed sensor needed to be replaced. The wheel speed sensor was replaced; however, the failure recurred. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 29,000.

Reported

Nov 2023

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Mercedes-Benz GLA250. The contact stated that while his wife was driving 25 MPH, the transmission inadvertently shifted into neutral(N). The Reverse Inoperative message was displayed. The contact's wife turned off and restarted the vehicle before driving to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 21V033000 (Power Train) however, the VIN was not included in the recall. The failure mileage was unknown.

Reported

Oct 2023

Incident date

Oct 2023

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2019 Mercedes-Benz GLA250. The contact stated that while his son was driving approximately 55 MPH, the transmission erroneously shifted to neutral causing the vehicle to lose motive power and stall. Moments later the vehicle was restarted, and the vehicle operated normally. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure and informed that the VIN was not included in the NHTSA Campaign Number: 21V033000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The VIN was not available. The failure mileage was 50,000. The contact stated that the vehicle shifts into neutral at highway speeds and it shows a transmission error.

Reported

Mar 2023

Incident date

Mar 2023

Mileage

Not provided

Outcome flags

None reported

AT 48000 MILES (TPMS) Tire Pressure Monitoring Sensor MALFUNCTION CAUSE AIR VALVE TO BLOWN OUT FROM FROM TIRE AT 65 MILE/HR ON BUSY INTERSTATE WHICH CAUSE VEHICLE TO VEER INTO BUSY TRAFFIC BARELY AVOIDING ACCIDENT MERCEDES NEEDS TO INVESIGATE WHY TMPS FAIL AT 65MI/HRS AND WHILE AIR VALUE BLEW OUT FROM TIRE AND RUN FLAT TIRE BECOME FLAT ON HIWAY

Reported

Oct 2022

Incident date

Oct 2022

Mileage

Not provided

Outcome flags

None reported

I was involved in an auto accident on 3/1/22 I no longer have confidence or feel safe driving the 2019 Mercedes GLA250 after having a minor" accident and repairs totaling $15,008.53. The steering wheel locked and the left tire was knocked out of place. According to Mercedes, repairs were required to the suspension system, new struts, new knuckles, steering gear. I am terrified to continue driving the GLA250 model and am anxious and fearful off having another accident which could very well result in a fatality. The first estimate for repairs totaled $5,385, followed by a second estimate of $13,776 and then a third estimate of $15,008.53.

Reported

Jul 2022

Incident date

Mar 2022

Mileage

Not provided

Outcome flags

Crash

I bought this car at end of June, dealership never disclosed information that car had an active recall… I looked it up on NHTSA and sure enough I need a SIM card for emergency service, the site says it will be done over the air wave , I brought it to the Delray Beach Fla dealership who told me they couldn’t update it and had no idea when and how this recall will be handled. I have called the Nhtsa # every day for 2 weeks, no one ever answers the phone, I have left numerous messages, but no call backs, please advise me when and how this recall will be done ? I have the Nhtsa app and there is no information from anyone anywhere , very inconvenient for me to leave car at dealership for 5 hours and have them tell me not only that they can’t fix the recall but they have no idea when or how it will be done.. The website states that if it cannot be done via airwave that the dealership will update but no one seems to have an answer??? So I just spent 35,000 on a car that I can’t use for the purpose I purchased it for and no answer, please advise when and how this recall will be handled.

Reported

Jul 2022

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

The active brake assist front radar sensor is defective. Mercedes Benz USA has failed to provide the part for repair even through the vehicle is only a few years old. They claim the parts on back order until April 2024, which is totally unacceptable. Several Mercedes Benz dealerships in the United States do have the part but refuse to release it to other dealerships.

Reported

Jul 2022

Incident date

Jun 2022

Mileage

Not provided

Outcome flags

None reported

On December 4th 2021, while driving my airbags deployed without warning or notice. On a normal day at this time I would be traveling on the highway. The impact of the airport was so intense it stunned me and I thought another vehicle made impact. The chemicals of the airbag got al over my clothes, skin, and the interior. The steering column was sent to Germany for review and it was determined it was a technical issue that was not my fault However, in a different circumstance this could have caused a severe problem fatal collision woth another vehicle or object if I was traveling at a greater rate of speed. At the time of deployment I was traveling under 20mph. I did notice a warning lamp just a couple of hours prior to its deployment and called Mercedes to schedule a service to look into it. Approx 3 hours later the airbag deployed. The components in the steering wheel flew out causing damage to the interior of the vehicle and if it made contact with me could have cut me as well. I had discomfort from the chemical as a result of it getting all over my clothes, hair and skin. I was bruised and mentally impacted. I drive with the fear an airbag can deploy at any time in any vehicle I'm traveling in and cause me or my daughter bodily harm, damage or death

Reported

May 2022

Incident date

Dec 2021

Mileage

Not provided

Outcome flags

1 injuries

While driving at various speeds, my car suddenly and without warning goes into neutral. I have to them switch it into drive. It happens several times during a drive and at varying times and varying speeds.

Reported

Jan 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

The vehicle with only 29,775 miles on it, and I bought it new, made a knocking noise in the brakes and the brake pedal jumped up and down at first stop sign when I left my house. I reapplied the brake to see if it would work. It did. I turned onto the highway and within two blocks the vehicle shifted itself into N, a message on dashboard said pull over, contact service immediately. I was able to coast then turn onto a side street. Upon stopping the vehicle, another warning came on the dashboard: Reversing Not Possible Service Required. This vehicle has had quirky electrical problems from the beginning. I have reported to the dealership at least 3-4 times. I believe this could have been a very dangerous situation for me and my family if I was on an Interstate. I have no confidence in this vehicle now.

Reported

Aug 2021

Incident date

Aug 2021

Mileage

Not provided

Outcome flags

None reported

TL* THE CONTACT WAS LEASING THE 2019 MERCEDES BENZ GLA250. THE CONTACT STATED THAT WHILE STOPPED SHE ATTEMPTED TO SHIFT TO PARK HOWEVER, THE VEHICLE SHIFTED INTO REVERSE AS SHE CRASHED INTO AN UNKNOWN OBJECT. THE CONTACT STATED THAT THE VEHICLE THEN WENT INTO DRIVE AT CRASHED INTO A TRUCK. THE SIDE AIR BAGS DEPLOYED BUT NOT THE AIR BAG IN THE STEERING WHEEL. THE CONTACT SUSTAINED BRUISING TO THE CHEST THAT REQUIRED MEDICAL ATTENTION. THE CONTACT STATED THAT THE FIRE DEPARTMENT ARRIVED FIRST AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A POLICE TOW LOT AND THEN TOWED TO AN INSURANCE LOT WHERE THE INSURANCE COMPANY DEEMED THE VEHICLE AS TOTAL LOSS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000.

Reported

Aug 2020

Incident date

Aug 2020

Mileage

Not provided

Outcome flags

Crash 1 injuries

2019 MERCEDES BENZ GLA 45. CONSUMER WRITES IN REGARDS TO VEHICLE ONLY BEING ABLE TO REVERSE. *LD THE CONSUMER STATED THE DEALER WAS NOTIFIED. THE DEALER STATED THE TRANSMISSION WAS THE CAUSE OF THE FAILURE AND IT WOULD BE WEEKS BEFORE THE VEHICLE COULD BE REPAIRED. *JS

Reported

Aug 2019

Incident date

Jul 2019

Mileage

Not provided

Outcome flags

None reported