2010 Infiniti FX35

I am the owner of a 2010 FX35 that started having problems in 2023 with just cutting off in the middle of driving. I took the vehicle to the dealership last year in which they told me the car required an update and the reprogrammed ECM and bumped up RPMS. I started having the issue again and was almost in an accident as the car cut off in traffic as was driving and lost the ability to steer the car. I took the car back to the dealership complaining of the same issue. I was told that Infiniti was aware of the problem and had issued a TSB but not a recall to repair this problem. This is a safety hazard that should be investigated and a recall should be issued to repair ASAP.

Reported

May 2024

Incident date

May 2024

Mileage

Not provided

Outcome flags

None reported

My vehicle gas fuel door opens electronically/automatically. Once motor is turned off, then you can push the door open and proceed to unscrew the gas cap and fuel the car. I recently found out that this simple process malfunctioned and I had to pay Infiniti to unlock the door, so I can fuel my car! To my "Disappointment" I was advised by Infiniti, that a little, tiny part {actuators that power mechanical devices (windows, sunroofs, seats, etc.)} is what's needed to resolve this issue, only it will cost me, out of pocket approximately $800, because the extended warranty, which I had at the time {car shield} does not cover it; even though, that may present a safety hazard for me should someone decides to put sugar, water or other substance into my gas tank, because I am now exposed and unprotected! Having a premium car with all the wonderful features, never bought me to focus upon a fuel door release, but now, I realized that Infiniti did not install and inside option to open the gas fuel door, in case of an emergency like this! In contacting Infiniti, I asked why didn't they install the same inside release for the fuel door, as with most cars and their feedback was "my car was built without an installed backup {inside fuel door release capability} and that's just the way it was built!" No further explanation, accommodations, customer satisfaction, discounts; just no more conversation from Infiniti! To date, I feel very unprotected, hoping that no one will mess with my car and push the fuel door open for malicious reasons. I've already spent over $100 with Infiniti to get the fuel release door opened, but paying another $800 is too steep, when Infiniti should have provided this extra safety for my vehicle. Why was this model chosen to be left without additional protection and backup to protect our fuel door access? I hope you will create a "RECALL" on this fuel door power actuators for at least this 2010 FX35 model, because it does in fact present a safety hazard.

Reported

Nov 2021

Incident date

Oct 2020

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2010 Infiniti FX35. The contact stated while driving 40 MPH, an abnormal banging sound was coming from the vehicle without warning. The contact was unaware of what caused the banging noise. The contact slammed on her brakes and the vehicle independently veered to the left. The contact notified the independent mechanic who inspected the vehicle and discovered that the left torque arm had corroded and detached from the subframe. The contact then took the vehicle to a dealer where she was given an estimate for the repair. The manufacturer was also notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was approximately 98,000. The consumer stated the vehicle was repaired.

Reported

Oct 2021

Incident date

Oct 2021

Mileage

Not provided

Outcome flags

None reported

IN THE SEARCH OF A NEW DASHBOARD FOR MY 2010 INFINITI FX35 DUE TO A SPIDER WEB CRACKING MANUFACTURING ISSUE, I CAME ACROSS ANOTHER 2010 FX35 WITH THE EXACT SAME CRACK IN IDENTICAL SPOTS. I THOUGHT THIS IS IMPOSSIBLE TO BE A COINCIDENCE. THE MAIN ISSUES ARE DASHBOARD CRACKING. DUE TO THE MANUFACTURER DEFECT, THIS LOWERS THE VALUE OF THE VEHICLE TREMENDOUSLY. PLEASE SEE ATTACHED COMPARISON PICS BELOW.

Reported

Feb 2021

Incident date

Feb 2019

Mileage

Not provided

Outcome flags

None reported

THE DASHBOARD HAS BEEN CRACKING WITH INFINITI OFFER NO HELP. NOW I ATTEMPTED ANOTHER TIME TO ADDRESS THE ISSUE WITH THEM, AND THE CRACKING HAS HAPPENED IN THE PASSENGER AIRBAG AREA, WHERE MY CONCERN IS SHOULD THIS AIRBAG DEPLOY, THERE WILL BE SHARP DASHBOARD PLASTIC FLYING AS A RESULT.

Reported

Jan 2021

Incident date

Dec 2020

Mileage

Not provided

Outcome flags

None reported

THE DASHBOARD OF THE CAR HAS STARTED CRACKING AND IS CRACKING RAPIDLY.

Reported

Jun 2018

Incident date

Jan 2018

Mileage

Not provided

Outcome flags

None reported

CAR ACCELERATES WHILE COASTING AS IN DRIVING AT LOW SPEEDS AND IT STALLS AS WELL CAR SHUT OFF ON ME 10 TIMES ALREADY. TOOK IT TO INFINITI DEALER I WAS TOLD IT HAS A P0024 SOFT CODE RELATED TO THE MAGNETIC RETARDERS PROBLEM IS THIS ISSUE HARDLY THROWS A CODE WITH THIS ISSUE MY CAR CHECK ENGINE LIGHT IS OFF BUT YET THE CAR MALFUNCTIONS. I HAVE READ NUMEROUS REPORTS IN CAR FORUMS LOOKS LIKE THIS IS A REALLY BIG ISSUE WITH THIS CAR THAT HAS GONE UNDER THE RADAR WITH THIS PARTICULAR CAR MAKE AND MODEL.

Reported

Apr 2018

Incident date

Apr 2018

Mileage

Not provided

Outcome flags

None reported

THE CAR LOCK AND IT WAS NOT ABLE TO GO IN GEAR BECAUSE THE AUTOMATIC STARTER MALFUNCTION. THE CAR WAS STIONARY.

Reported

Sep 2017

Incident date

Sep 2017

Mileage

Not provided

Outcome flags

None reported

ON SATURDAY, MAY 30, 2015, I EXPERIENCED THREE ANOMALIES WITH MY FX35, DURING TWO CYCLES (ENGINE OFF). THE WEATHER WAS FAIR, WITH PARTLY CLOUDY SKIES AND A TEMPERATURES IN THE HIGH SEVENTIES. AT ABOUT 10AM, WHEN THE VEHICLE WAS STARTED IN THE GARAGE, IT HAD AN UNUSUALLY HIGH RPM WHICH I NOTICED AS IT WAS SHIFTED INTO DRIVE SO I COULD PULL OUT. I ALWAYS BACK MY VEHICLE INTO THE GARAGE, SO IT LUNGED FORWARD WITH A STRONG JERK. ALTHOUGH I THOUGHT THIS WAS ODD, I HEADED TO COSTCO IN STERLING VA AND HAD NO FURTHER PROBLEMS FOR THE TIME BEING. AFTER SHOPPING AT COSTCO, I STARTED THE VEHICLE AT AROUND 11:15AM AND HEADED HOME ON ROUTE 7 IN STERLING VIRGINIA. WHILE APPROACHING THE RED TRAFFIC LIGHT IN FRONT OF THE NOVA CAMPUS, I APPLIED THE BRAKE. THERE WERE AUTOS IN ALL FOUR LANES, SEVERAL DEEP, IN FRONT OF THE VEHICLE. AS I WAS PERHAPS 10 CAR LENGTHS AWAY AND DECELERATING, THE VEHICLE ENGINE BEGAN TO INCREASE IN RPM. I HAD TO USE MY LEFT FOOT AND RIGHT FOOT TO APPLY MAXIMUM PRESSURE TO THE BRAKE PEDAL AND EVEN THEN, THE VEHICLE WAS NOT BEGINNING TO SLOW DOWN. WITH LESS THAN 3 CAR LENGTHS LEFT TO GO, I HAD THE GOOD SENSE TO PUT THE GEAR SHIFTER INTO NEUTRAL. AT THAT POINT THE TACHOMETER RACED TO 9,000 WHILE THE VEHICLE CAME TO AN ABRUPT STOP, WITH ABOUT 5 FEET TO GO BEHIND THE CAR IN FRONT. I PUNCHED THE ACCELERATOR PEDAL WHILE STILL IN NEUTRAL, AND THIS STOPPED THE ENGINE RACING. I THOUGHT TO PROCEED HOME ANYWAY. I PUT THE TRANSMISSION INTO DRIVE AND PROCEEDED SLOWLY WITH THE VEHICLE DOWN A BUSY ROUTE 7 TOWARD MCLEAN. A MILE AND A HALF LATER, WHILE COMING INTO ANOTHER INTERSECTION, I EXPERIENCED THE SAME UNINTENDED VEHICLE ACCELERATION. AGAIN I PUT THE TRANSMISSION INTO NEUTRAL TO AVOID THE LIKELIHOOD OF AN ACCIDENT. AGAIN, I PUNCHED THE ACCELERATOR PEDAL WHILE THE VEHICLE WAS STILL IN NEUTRAL, AND THIS STOPPED THE ENGINE RACING.

Reported

Jun 2015

Incident date

May 2015

Mileage

Not provided

Outcome flags

None reported

BOTH SUN VISORS HAVE MIRRORS WITH LIGHT WHEN COVER IS OPENED. THE DRIVER SIDE LAMP FOR THE SUN VISOR STOPPED WORKING. IT CREATED A SHORT INSIDE THE SUN VISOR POSSIBLE FROM THE OPTION OF BEING ABLE TO EXTEND THE SUN VISOR ARM BACK AND FORTH TO BLOCK SUN FROM THE SIDE. THE WIRES INSIDE MAY HAVE WORE OUT OR SOMEHOW GOT CONNECTED. THIS CREATED A SHORT IN THE SYSTEM AND FUSE UNDER ROOM LAMP WHICH CONTROLS INTERIOR LAMPS, DRIVER SEAT AND SOME OTHER LIGHTING BLOW OUT. COMPLETE DRIVER SIDE SUNVISOR NEEDS TO BE REPLACED TO STOP SHORT IN THE SYSTEM. *TR

Reported

Dec 2014

Incident date

Dec 2014

Mileage

Not provided

Outcome flags

None reported

I PROCEEDED TO PULL INTO A PARKING SPACE AND MY BRAKES FAILED TO STOP THE CAR. I WENT APPROXIMATELY 3 FEET BEFORE THE CAR STOPPED AFTER I PRESSED THE BRAKES. I WAS GOING APPROXIMATELY 3-5 MILES PER HOUR, SINCE I WAS ABOUT TO PULL IN A PARKING SPACE. I NEARLY CRASHED INTO A VEHICLE IN FRONT OF ME. *TR

Reported

Dec 2011

Incident date

Dec 2011

Mileage

Not provided

Outcome flags

None reported

COMPLAINTS ARE AS FOLLOWS: 7 SPEED TRANSMISSION HAS PROBLEMS SHIFTING IN LOW GEARS. SEEMS THAT BETWEEN 3RD & 4TH GEAR CAR HAS A PROBLEM ACCELERATING. I CAN'T MERGE INTO TRAFFIC OR PASS ANOTHER CAR WITHOUT WORRYING THAT THE CAR WILL NOT PICK UP ENOUGH SPEED. I HAVE HAD MANY OCCASIONS WHEN THE CAR BEHIND ME HONKS AND PULLS UP CLOSE TO MY CAR BECAUSE I AM GOING TOO SLOW. EVEN IF I PUSH THE PEDDLE TO THE FLOOR, IT LAGS IN SPEED. IT SEEMS TO BE A PROBLEM WHEN GOING UP AN INCLINE AS WELL. THE CAR ALSO LUNGES FORWARD WHEN I AM COMING TO A STOP. I DO NOT FEEL THAT THIS IS A SAFE AUTOMOBILE TO DRIVE. IT DOES NOT HAPPEN EVERY TIME SO I CAN NOT PREPARE FOR MY RESPONSE. I HAVE HAD THE CAR BACK TO THE DEALER, HOLMAN INFINITY, IN MAPLE SHADE, MANY TIMES. THEY SAID IT IS JUST THE CHARACTERISTIC OF THE CAR AND THAT IS THE WAY THE CAR IN BUILT TO DRIVE. THEY BASICALLY DENY THAT THERE IS A PROBLEM. I HAVE DONE SOME RESEARCH ON LINE TO FIND OUT THAT THERE HAVE BEEN MANY COMPLAINTS ABOUT THE SAME PROBLEM THAT I AM HAVING. IT SEEMS TO HAVE STARTED IN 09. NISSAN HAS EVIDENTLY BEEN ABLE TO DO A "REFLASH" FOR THE 09'S BUT NOTHING FOR THE NEWER MODELS. I AM CURRENTLY IN CONTACT WITH INFINITY AND AM TOLD MY CASE IS IN ARBITRATION. I FEEL THAT THIS IS JUST ANOTHER STALL TACTIC. IT HAS BEEN OVER A YEAR THAT I HAVE BEEN WAITING FOR THEM TO COME UP WITH A COMPUTER "UPDATE" TO FIX THIS PROBLEM. THERE NEEDS TO BE AN INVESTIGATION AND A RECALL OF THIS ENGINE. I HAVE BEEN TOLD THAT IT IS THE SAME ENGINE THAT NISSAN USES IN THE MAXIMA AND ULTIMA AND THEY HAVE SIMILAR PROBLEMS THE 7 SPEED TRANSMISSION. I AM AFRAID TO DRIVE MY CAR ON THE HIGHWAY DUE TO NOT BEING CERTAIN WHEN THE LAG IN SPEED WILL HAPPEN. I DRIVE IN THE RIGHT LANE, CAN NOT PASS, AND JUST CROSS MY FINGERS AND PRAY THAT I WILL BE ABLE TO MERGE ONTO THE HIGHWAY WITHOUT GETTING INTO AN ACCIDENT. PLEASE HELP ME!! *TR

Reported

Nov 2011

Incident date

Sep 2010

Mileage

Not provided

Outcome flags

None reported

SIDE MIRRORS ARE HINDERING SIGHT - VERY LARGE BLIND SPOT ON EACH SIDE. I HAVE ALMOST HIT PEOPLE IN INTERSECTIONS. THE MIRRORS ARE TOO LARGE AND IT A VERY DANGEROUS DESIGN FLAW. *TR

Reported

Aug 2011

Incident date

Aug 2011

Mileage

Not provided

Outcome flags

None reported

I HAVE A 2010 INFINITI FX35 IT HAS A NEW FEATURE REV IDLING; IT IS SUPPOSE TO KEEP THE RPMS CONSISTENT AS THE ENGINE SLOWS; MY CAR HAS VERY DISTINCT POWER SURGES IT WILL RACE UP TO AN ADDITIONAL 1000 RPMS AS THE CAR STARTS TO COME TO A HALT; INFINITI HAS MADE 5 ATTEMPTS ON THIS CAR AND HAS REFUSED ME SERVICE AND I HAVE BEEN TOLD THROUGH THEIR CUSTOMER SERVICE (NATIONAL NOT DEALER LEVEL) THAT I AM BASICALLY OUT OF LUCK. THIS SUDDEN RAPID ACCELERATION HAS CAUSED ME TO RUN OFF THE ROAD TWICE TO AVOID HITTING THE CAR IN FRONT OF ME AND IS A HUGE SAFETY HAZARD; I HAVE OWNED 300 NEW VEHICLES AND THIS IS THE FIRST I HAVE ASKED AN OEM TO BUY BACK IT IS A SAFETY HAZARD THEY HAVE DENIED MY REQUEST AND I HAVE BEEN DENIED SERVICE ON A 2010 WITH 8900 MILES. *TR

Reported

Oct 2010

Incident date

Jul 2010

Mileage

Not provided

Outcome flags

None reported

WE TRADED IN A 2006 INFINITI FX35 FOR A 2010 MODEL. THE 2010 FX35 DOES NOT STOP PROPERLY. WHEN WE TAKE FOOT OFF BRAKE, THE CAR GOES FORWARD ON ITS' OWN AND WHEN WE TAKE FOOT OFF GAS, CAR CONTINUES TO TRAVEL. WE HAVE HAD THE CAR CHECKED BY NISSAN INFINITI OF PALM BEACHES, THEY SAID THE CAR HAS NO PROBLEMS. WE NOTIFIED NISSAN NORTH AMERICA, INC. LARRY ROWE, SPECIALIST DEALER TECH. CAME TO NISSAN INFINITI OF PALM BEACHES. HE TOLD US THE CAR IS PROGRAMMED THIS WAY, BECAUSE THERE WERE PROBLEMS IN THE PAST WITH THE CAR STALLING - WELL NOW IT DOESN'T STOP. HE ADMITTED THERE ARE OTHER COMPLAINTS. THE PROBLEM CANNOT BE RESOLVED, BECAUSE IT IS PROGRAMMED IN THE COMPUTER. THE CAR IS NOT SAFE AND APPEARS TO GET WORSE WITH TIME. WE ARE CAREFUL ABOUT DRIVING A REASONABLE DISTANCE BEHIND OTHER VEHICLES. THERE IS, HOWEVER, THAT CHANCE THAT THIS CAR IS AN ACCIDENT WAITING TO HAPPEN. WE CAN'T EVEN PULL INTO A PARKING SPACE WITHOUT THE CAR HITTING THE STOP BUMPERS BEFORE WE GET THE CAR INTO PARK. WE'VE ALSO SPOKEN WITH DEREK (?) IN CUSTOMER SERVICE AND HE TELLS US THE SAME STORY- SORRY, BUT THAT'S THE WAY THE CAR IS PROGRAMMED. INFINITI CUSTOMER SERVICE NUMBER FOR DEREK IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Reported

Sep 2010

Incident date

Aug 2010

Mileage

Not provided

Outcome flags

None reported