2020 Buick Regal

The contact owns a 2020 Buick Regal TourX. The contact stated that while her daughter was attempting to adjust the front driver’s seat, she heard a snapping sound and the seat then failed to respond. Upon inspection, the contact’s daughter discovered that the front driver’s seat lower cross bar had detached, and the seat could not be adjusted, rendering the vehicle unsafe to operate. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V762000 (SEATS). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 80,000.

Reported

Jul 2025

Incident date

Jul 2025

Mileage

Not provided

Outcome flags

None reported

Ever since we purchased the vehicle new in 2020 we had an issue with intermittent mulfunction of the parking and cross traffic alerts indicators. The backup camera screen often fails to indicate whether there is cross traffic and from which side. The issue is present about 8/10 times. While the vehicle was under warranty we took it multiple times to two GM dealerships. Technicians updated the vehicle software but the issue remained. It is now going on 4th year that we don't know whether a parking sensor is beeping from our angled driveway or if there is a vehicle approaching from either (and which side!?) of our street, rendering these optional safety feature unreliable. In addition to documenting the issue when visiting the dealerships I also extensively documented the issue as it occurred by photographing the alert system and milage odometer in the same photo frame. One such recent photo is attached. There is a vehicle approaching but the visual indicator is absent. Despite more than ample patience with GM the company inaction on this safety problem remains.

Reported

Jan 2024

Incident date

Sep 2020

Mileage

Not provided

Outcome flags

None reported

Proximity door unlock system rarely works goes in and out even with key fob in pocket and within Proximity. I've reported the problem to buick/Chevrolet many times, changed fob batteries and etc with no fix

Reported

May 2023

Incident date

Mar 2020

Mileage

Not provided

Outcome flags

None reported

We were Christmas shopping driving down city streets when we heard a loud popping sound. When we pulled over to see what it was, the front passenger’s side seat belt buckle release no longer worked but the seat belt came out without resistance. It has not worked since. The dealer has confirmed the issue but says the part is back ordered without estimated delivery date. By the way, I have looked for parts in junkyards. I have found junk yards with TourXes but not this part as it has already been sold. I have the part if you want to inspect it.

Reported

Feb 2023

Incident date

Dec 2022

Mileage

Not provided

Outcome flags

None reported

The contact owns a 2020 Buick Regal GS equipped with Continental ProContact TX Tires, Tire Size: 245/40/R19, DOT Number: 6Y66WBR71819. The contact stated while driving approximately 70 MPH, the TPMS warning light indicated that the rear driver’s side tire air pressure was low. The tire lost air pressure and became flat. Also, later the front passenger’s side tire developed bubbles and had to be replaced. Within the first 200 miles of driving the vehicle, a dealer employee experienced a blowout of the front passenger’s side tire. The contact stated that the vehicle was equipped with the tires when it was purchased new. The contact stated that three of the four tires had experienced a failure. The contact was informed that the tire size was not included in the NHTSA Campaign Number: 21T001000 (Tires). The failure mileage was 200.

Reported

Jan 2022

Incident date

Jan 2022

Mileage

Not provided

Outcome flags

None reported

General Motors LLC (GM) is recalling certain 2019-2020 Buick Regal vehicles. The driver or passenger front seat frames may have a lower crossbar that was improperly welded.

Risk: Seats with improper welds may not provide adequate protection in the event of a crash, increasing the risk of an injury.

Remedy: GM will notify owners, and dealers will inspect the crossbar welds on the front seats. If the crossbar is improperly welded, the seat back frame will be replaced, free of charge. Interim notices informing owners of the safety risk were mailed November 26, 2019. Owners received a second notice and the recall began February 20, 2020. Owners may contact Buick customer service at 1-800-521-7300. GM's number for this recall is N192278300.

General Motors, LLC (GM) is recalling certain 2018-2020 Buick Regal vehicles. In the event of a vacuum-power brake assist failure, a software error in the electronic brake control module (EBCM) may result in a loss of power brake assist. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 135, "Light vehicle brake systems."

Risk: A loss of power brake assist can extend the distance required to stop the vehicle, increasing the risk of a crash.

Remedy: Dealers will update the EBCM software, free of charge. Interim owner notification letters advising owners of the safety risk were mailed on August 19, 2022. Owner notification letters were mailed September 16, 2022. Owners may contact Buick's customer service at 1-800-521-7300.