15-251-19: This Service Information Bulletin Provides Additional Diagnostics To Follow When Addressing A Telematics-Related Dtc B2a16. In Most Cases I safety campaign
official tsb record
Whole generationSingle sourceEvidence: Medium confidence
The cited record is bound to model year 2020; no broader incidence claim is made.
- Symptom
- This Service Information Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16.
- Why it matters
- The official record identifies a condition that deserves candidate-specific inspection and record verification.
Observed complaint mileage band; not an incidence probability
Reported onset roughly 26,625–46,500 mi (median 36,750 mi).
Onset band unknown.
Based on 4 usable reports (1 censored). Complaint mileage is an observed report band, not a population incidence estimate.
What to inspect
- Check the VIN for open NHTSA actions, then ask the inspector to test the named system and document the result.
Pro check: Independent pre-purchase inspection.
Mitigation
- Treat the official record as a targeted inspection lead, not proof that this candidate has the condition.
1 evidence receiptShow ▾Hide ▴
clm_subaru-crosstrek-2020-tsb-nhtsa-mc-10165548-15-251-19-2020-obs-201022020 Subaru CrosstrekEvidence: Medium confidence
The official record identifies a condition that deserves candidate-specific inspection and record verification.
“This Service Information Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16. In most cases involving this DTC, the following scenario(s) occur: ⢠When trying to use the remote engine starter (RES) feature through Telematics (STARLINK / My Subaru app) the request is unsuccessful and the red Telematics indicator lamp illuminates. ⢠The customer takes their vehicle to the Retailer and the Technician finds the only code stored to be B2A16 in the DCM. ⢠The Technician diagnoses the DTC per the applicable Service Manual trouble tree and replaced the DCM.”