These problems appeared in the records we reviewed. This is not a list of what happens most often, and it does not predict the condition of one car.
What to look for
Airbags owner reports
High severity
Evidence: Limited confidence
Owner reports are bound to model year 2017.
Symptom
9 reviewed owner reports for this model year mention air bags.
Why it matters
The records describe a possible crash, fire, injury, or loss of control.
Mileage in the reports
In reports that included mileage, this problem showed up around 61,250 to 67,750 miles.
Based on 2 reports that included mileage. This is not a failure rate or a prediction.
What to inspect
Ask the inspector to test the named system and note any warning lights, noises, leaks, or stored codes.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Use the inspection and service records to check whether this car shows the reported problem.
Sources and limitsShowHide
Source recordEvidence: Limited confidence
The records describe a possible crash, fire, injury, or loss of control.
“UNKNOWN Airbags did not deploy when struck by a semi that crossed the median and hit me then pinned me against guardrail that was also damaged/destroyed.”
The records describe a possible crash, fire, injury, or loss of control.
“The vehicle didn’t have any warning lights or messages on dashboard. Someone ran a red light and hit my car while we were both going over 40mph and my airbags didn’t deploy but there’s did.. my car got towed as it wasn’t drivable anymore and was told the airbags where suppose to deploy but they didn’t.”
The records describe a possible crash, fire, injury, or loss of control.
“My vehicle was in 2 MAJOR wrecks. One in dec 2021, where I t boned someone who turned in front of me at a green light. $19k in damages. Should have totaled it. But how in the hell the air bags didn’t go off is amazing. Bc my chest hit the steering wheel so hard i had to be treated for it. Not only that but the wreck destroyed my lower vertebrae. After it took the shop 6 months to fix and taken back for problems multiple times. I had it 2 weeks, and the brakes failed. Due to something the shop did I’m sure but I rear ended a lady with no brakes at 45-50 mph. Slamming directly into her even though I saw her. I broke my toe I hit the brakes so hard. But again I hit her directly where all the sensors are and this wreck was worse than the first the vehicle totaled and no air bags went off…. I shattered my left knee from hitting the dash.broke my big toe on my right foot etc. why didn’t my air bags go off…… I bought my vehicle certified pre owned in 2019. There’s no way in either wreck I missed that air bag sensor. I work in the collision industry. I know they have to be hit directly on to make them go off but there is no reason mine shouldn’t have other than a defect. I was alone in the first wreck, the second I was further injured and had to stop treatment I was still undergoing from the wreck before bc of the lapsing. My daughter was also injured in the second wreck. Second wreck happened in July 2022”
The records describe a possible crash, fire, injury, or loss of control.
“MY HUSBAND AND I WERE INVOLVED IN A 4 CAR PILE UP ON THE 3 LANE HIGHWAY. TRAFFIC ABRUPTLY STOPPED SEVERAL CARS IN FRONT OF US ON THE HIGHWAY AND CARS WERE SWERVING TO MISS THE TRAFFIC STOPPED. THE 2 CARS IN FRONT OF US AND OUR CAR WERE ALL ABLE TO GET STOPPED WITHOUT HITTING EACH OTHER. WE WERE STATIONARY (STOPPED) WHEN WE HEARD SQUEALING TIRES AND WERE REAR ENDED BY A F250 HAULING A TRAILER FULL OF FIREWOOD AT A HIGH RATE OF SPEED. THIS TRUCK THEN PUSHED US FORWARD INTO THE VEHICLE IN FRONT OF US. WHICH THEN PUSHED THAT CAR INTO THE VEHICLE IN FRONT OF IT. SO, OUR VEHICLE WAS HIT FROM BEHIND AND THEN IN THE FRONT. THERE IS SEVERE DAMAGE TO THE VEHICLE, AND IT HAS BEEN DEEMED A TOTAL LOSS BY INSURANCE. MY CONCERN IS THAT NOT ONE AIRBAG DEPLOYED DURING THIS ACCIDENT. IN ADDITION, THE DRIVER'S SIDE SEAT BELT DID NOT LOCK PROPERLY. IT WAS PULLED ALMOST ALL THE WAY OUT AND THEN LOCKED. MY HUSBAND IS NOT A BIG GUY SO IT SHOULD OF LOCKED RATHER QUICKLY AND NOT AT THE END OF THE BELT. AS A RESULT, OF THE MALFUNCTIONING EQUIPMENT MY HUSBAND FLEW FORWARD HITTING HIS FACE AND CHEST ON THE STEERING WHEEL. HE DID SUSTAIN INJURIES TO HIS FACE AND BODY FROM THE ACCIDENT. I WOULD LIKE TO REQUEST THAT THE AIRBAG AND SEAT BELT ISSUED BE LOOKED AT. IT DOES APPEAR THAT SOME OTHER JEEP MODELS OF THE SAME YEAR HAVE SOME RECALLS FOR AIR BAG ISSUES. I HAVE INCLUDED PICTURES OF MY DAMAGED VEHICLE AND THE SEATBELT. *BF 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB”
The records describe a possible crash, fire, injury, or loss of control.
“The contact owns a 2017 Jeep Cherokee. The contact stated that while driving approximately 35 MPH, the driver inadvertently drove off the road and lost control of the steering, causing the vehicle to drive over a driveway, go airborne, and crash into a large boulder. The contact indicated that during the incident, the accelerator pedal was inadvertently pressed, causing the vehicle to accelerate faster. During the crash, the vehicle had sustained severe front-end damage, but no air bags deployed. The driver sustained injuries to the lower back and was transported from the scene to the hospital. A police and EMS report was taken at the scene. The vehicle was later towed to the home. The cause of the failure was not determined. The manufacturer was notified of the failure. The local dealer had not yet contacted. The failure mileage was 71,000.”
The records describe a possible crash, fire, injury, or loss of control.
“The contact's wife owns a 2017 Jeep Cherokee. The contact stated while driving 40 MPH, the vehicle before him stopped suddenly, causing his vehicle to crash into the rear end of the other vehicle. The air bags failed to deploy. The emergency units transported the contact to the hospital, where he was informed that his upper spine disk could be dislocated or fractured. An appointment was scheduled for an MRI. A police report was filed. The vehicle remained at the scene on the side of the road. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 58,000.”
The records describe a possible crash, fire, injury, or loss of control.
“I went into a ditch hit two trees and a culvert before stopping and no airbags were deployed My 2017 jeep is a total loss lucky I didn’t receive any major injuries , a laceration to my face quick need to be closed and brusing and scrapes. Mentally I am not okay know it could have been with my children in the vehicle but that day it was just myself”
The records describe a possible crash, fire, injury, or loss of control.
“VEHICLE WAS IN AN ACCIDENT ON 06/27/2020. THE VEHICLE WAS TRAVELING AT APPROXIMATELY 45 MPH ON A ROAD FLIPPED 6-8 TIMES AND IMPACTED 3 TREES. NO AIRBAGS WERE DEPLOYED.*DT*JB”
The records describe a possible crash, fire, injury, or loss of control.
“WE WERE STOPPED IN TRAFFIC AND BRAKED AND WAS HIT FROM THE REAR BY A VEHICLE GOING BETWEEN 50-60MPH ON A FREEWAY AND IN TURN WE WERE PUSHED INTO A VEHICLE IN FRONT OF US. DAMAGE RESULTED IN THE BACK, FRONT, AND LEFT SIDE OF THE VEHICLE. NO AIRBAGS WERE DEPLOYED. POWDER FROM THE AIRBAGS RELEASED AND FILLED OUR VEHICLE BUT THE AIRBAGS NEVER DEPLOYED. THE VEHICLE WAS BRAND NEW AND WE HAD IT FOR TWO WEEKS. MY HUSBAND, MYSELF, AND MY 3 MONTH OLD WERE IN THE VEHICLE DURING THE COLLISION.”
9 reviewed owner reports for this model year mention power train.
Why it matters
The records describe a possible crash, fire, injury, or loss of control.
Mileage in the reports
In reports that included mileage, this problem showed up around 37,500 to 136,066 miles.
Based on 7 reports that included mileage. This is not a failure rate or a prediction.
What to inspect
Ask the inspector to test the named system and note any warning lights, noises, leaks, or stored codes.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Use the inspection and service records to check whether this car shows the reported problem.
Sources and limitsShowHide
Source recordEvidence: Medium confidence
The records describe a possible crash, fire, injury, or loss of control.
“2017 Jeep Cherokee Trailhawk suffered a Power Transfer Unit failure leading to sudden motive power. Vehicle was pulled over to the side of the road with a narrow shoulder. Exiting the vehicle put driver at risk of being struck by traffic. Driver had to exit the vehicle via the passenger side leading to neck injury. Note Failure of have could have resulted in crash if it had happened earlier. PTU failure confirmed by dealership. Vehicle was under FCA recall O1C NHTSA 25V-011. It should be noted that even though this is a safety issue owners were not told not to drive vehicle, plus the remedy doesn't prevent PTU failure, which can happen without warning in certain conditions.”
The records describe a possible crash, fire, injury, or loss of control.
“The contact owns a 2017 Jeep Cherokee Trailhawk. The contact stated while driving at 40 MPH and going up a hill, the vehicle inadvertently stalled. The contact stated he veered the side of the road and switched gears to park. The contact stated as soon as he exited the vehicle, the vehicle rolled down and ran over his right arm. The contact stated his wife who was sitting in the passenger seat promptly depressed the brake pedal with her hands and the vehicle stopped. The contact sustained a bruised wrist but did not seek medical assistance. The vehicle was towed to the dealer who diagnosed that the power transfer unit had failed and the failure was related to the recall for NHTSA Campaign Number: 20V343000 (POWER TRAIN). The manufacturer was notified of the failure and advised the contact that they would follow up with the dealer. The vehicle was not repaired. The approximate failure mileage was 128,000.”
The records describe a possible crash, fire, injury, or loss of control.
“TL* THE CONTACT OWNED A 2017 JEEP CHEROKEE. WHILE THE CONTACT'S SPOUSE WAS DRIVING 65 MPH, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY AND THEN SHIFTED INTO PARK INDEPENDENTLY. THE VEHICLE BECAME UNCONTROLLABLE, SPUN AROUND SEVERAL TIMES, AND CRASHED INTO A TRACTOR TRAILER. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT'S SPOUSE SUSTAINED A BRUISED KNEE AND A CONCUSSION, BUT DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. THE VEHICLE WAS DESTROYED.UPDATED 09/19/17 *BF UPDATED 10/23/17 *BF UPDATED11/16/17 *BF *JS *TR”
The records describe a possible crash, fire, injury, or loss of control.
“The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed, and the vehicle shut off unexpectedly. The contact pulled over to the right side of the road, turned off, restarted the vehicle, and the vehicle operated as intended. No warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed, and determined that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred on several occasions. The contact associated the failure with NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 144,131.”
The records describe a possible crash, fire, injury, or loss of control.
“An authorized dealership performed the federal safety (Safety Recall 01C) software update on my 2017 Jeep Cherokee Trailhawk. Two days and 160 miles later, the vehicle suffered a dangerous highway loss of propulsion. This software update failed to protect the physical drivetrain components from catastrophic failure.”
The records describe a possible crash, fire, injury, or loss of control.
“The 4WD warning light illuminated on the dashboard of this 2017 Jeep Cherokee (only 67,000 miles). The vehicle was taken to an authorized Jeep dealership, where a technician officially diagnosed a complete mechanical failure of the Power Transfer Unit (PTU). The estimated cost to replace the failed component is approximately $4,000 out of pocket. This vehicle is experiencing the exact same mechanical PTU failure, dashboard warnings, and safety hazards outlined in the manufacturer's existing widespread PTU recalls and warranty extensions (such as campaigns 25V-011, 20V-343 and the XJ1 warranty extension). However, the manufacturer has excluded this specific VIN from coverage. Stellantis was contacted many times directly regarding this issue and stated they could do nothing to assist because the VIN is not currently tied to an active recall campaign. A sudden internal failure of the PTU presents a severe safety risk, as it can cause an unexpected loss of drive power while the vehicle is in motion or create a rollaway hazard when the vehicle is parked. Because this vehicle has the identical manufacturing defect at low mileage, the manufacturer needs to expand the recall parameters to include excluded VINs facing the exact same safety failure. A deposit of $2,700 has already been paid to order the replacement component, and the vehicle has now been waiting for the necessary part for approximately two months with no resolution.”
The records describe a possible crash, fire, injury, or loss of control.
“I am having a issue with my ptu on my vehicle unfortunately it’s not under the recall but I reach out to jeep customer service they were no help to get this issue and concern resolved I paid for a diagnostic from a jeep dealership and have it stating the ptu is malfunctioning and called back jeep and they said their nothing they can do I will have to pay for it to get repaired since it not under the recall which is not fair due to they knowing their this issue with these vehicles my truck only have about 57,000 miles on it”
The records describe a possible crash, fire, injury, or loss of control.
“The contact owns a 2017 Jeep Cherokee. The contact stated while his wife was driving at an undisclosed speed uphill with a grandchild in the vehicle, the vehicle lost drive power and rolled backwards. It was unknown whether a warning light was illuminated. The driver panicked, depressed the brake pedal and shifted into park(P), but the vehicle failed to stop. The driver engaged the parking brake, and the vehicle came to a stop crossway on two opposite lanes. The vehicle was towed to an independent mechanic, where it was diagnosed with PTU failure related to an extended warranty coverage. The vehicle was later towed to the dealer, where it was diagnosed that the PTU had mechanically failed. However, the contact was informed that the warranty could not be honored because no diagnostic trouble code was retrieved. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was 150,000.”
The records describe a possible crash, fire, injury, or loss of control.
“The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at approximately 40 MPH, a service 4x4 warning light illuminated. The vehicle was taken to a dealer where it was diagnosed the the PTU was bad and needed to be replaced. The vehicle was not repaired. The contact stated that the failure was associated with a common unknown recall. The manufacturer was notified of the failure and a complaint was filed. The failure mileage as approximately 65,000.”
Official record covers model years 2017 through 2018.
Symptom
Desiccated Air Bag Inflator Rupture From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L.
Why it matters
The records describe a possible fatal outcome.
What to inspect
Ask the inspector to test the named system and record the result.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Use the official record to focus the inspection and service-history review.
Sources and limitsShowHide
Source recordEvidence: High confidence
The records describe a possible fatal outcome.
“Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.”
Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016.
Why it matters
The records describe a possible crash, fire, injury, or loss of control.
What to inspect
Check the VIN for this recall and ask for the repair receipt if it was completed.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Confirm the VIN-specific recall status and keep the completion receipt.
Fix listed in the records: Chrysler will notify owners, and dealers will replace the driver's knee air bag module, free of charge. The recall began November 9, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S84.
Sources and limitsShowHide
Source recordEvidence: High confidence
The records describe a possible crash, fire, injury, or loss of control.
“Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Cherokee vehicles manufactured October 13, 2016, to October 17, 2016. Improper welds on the driver's knee air bag inflator may prevent the air bag from properly inflating.
If the driver's knee air bag does not properly inflate, there is an increased risk of injury in the event of a crash.
Chrysler will notify owners, and dealers will replace the driver's knee air bag module, free of charge. The recall began November 9, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S84.”
Official record covers model years 2017 through 2018.
Symptom
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles.
Why it matters
The records describe a possible crash, fire, injury, or loss of control.
Mileage in the reports
In reports that included mileage, this problem showed up around 21,500 to 97,000 miles.
Based on 6 reports that included mileage. This is not a failure rate or a prediction.
What to inspect
Check the VIN for this recall and ask for the repair receipt if it was completed.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Confirm the VIN-specific recall status and keep the completion receipt.
Fix listed in the records: Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53.
Sources and limitsShowHide
Source recordEvidence: High confidence
The records describe a possible crash, fire, injury, or loss of control.
“Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash.
Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53.”
Official record covers model years 2017 through 2018.
Symptom
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger
Why it matters
The records describe a possible crash, fire, injury, or loss of control.
What to inspect
Check the VIN for this recall and ask for the repair receipt if it was completed.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Confirm the VIN-specific recall status and keep the completion receipt.
Fix listed in the records: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Sources and limitsShowHide
Source recordEvidence: High confidence
The records describe a possible crash, fire, injury, or loss of control.
“Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.”
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU).
Why it matters
The records describe a possible crash, fire, injury, or loss of control.
Mileage in the reports
In reports that included mileage, this problem showed up around 37,500 to 136,066 miles.
Based on 7 reports that included mileage. This is not a failure rate or a prediction.
What to inspect
Check the VIN for this recall and ask for the repair receipt if it was completed.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Confirm the VIN-specific recall status and keep the completion receipt.
Fix listed in the records: FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Sources and limitsShowHide
Source recordEvidence: High confidence
The records describe a possible crash, fire, injury, or loss of control.
“Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.”
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles.
Why it matters
The records describe a possible crash, fire, injury, or loss of control.
Mileage in the reports
In reports that included mileage, this problem showed up around 37,500 to 136,066 miles.
Based on 7 reports that included mileage. This is not a failure rate or a prediction.
What to inspect
Check the VIN for this recall and ask for the repair receipt if it was completed.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Confirm the VIN-specific recall status and keep the completion receipt.
Fix listed in the records: FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Sources and limitsShowHide
Source recordEvidence: High confidence
The records describe a possible crash, fire, injury, or loss of control.
“Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.”
Official record covers model years 2017 through 2019.
Symptom
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles.
Why it matters
The records describe a possible crash, fire, injury, or loss of control.
Mileage in the reports
In reports that included mileage, this problem showed up around 68,219 to 125,500 miles.
Based on 14 reports that included mileage. This is not a failure rate or a prediction.
What to inspect
Check the VIN for this recall and ask for the repair receipt if it was completed.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Confirm the VIN-specific recall status and keep the completion receipt.
Fix listed in the records: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Sources and limitsShowHide
Source recordEvidence: High confidence
The records describe a possible crash, fire, injury, or loss of control.
“Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.”
Power Transfer Unit (PTU) Broken Input Spline - X89 Warranty Extension This bulletin involves replacing the PTU assembly with an updated part.
Why it matters
The records describe a problem worth checking before purchase.
Mileage in the reports
In reports that included mileage, this problem showed up around 48,000 to 132,033 miles.
Based on 8 reports that included mileage. This is not a failure rate or a prediction.
What to inspect
Ask the inspector to test the named system and record the result.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Use the official record to focus the inspection and service-history review.
Sources and limitsShowHide
Source recordEvidence: High confidence
The records describe a problem worth checking before purchase.
“Power Transfer Unit (PTU) Broken Input Spline - X89 Warranty Extension This bulletin involves replacing the PTU assembly with an updated part. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P1720-00 - Output Speed Sensor-Wheel Speed Rationality. P215C-00 - Output Shaft Speed Wheel Speed Correlation. The customer may also describe one or more of the following:Grinding noise coming from under the vehicle while driving. Vehicle will not move.”
The records describe a problem worth checking before purchase.
“Power Transfer Unit (PTU) Broken Input Spline - X89 Warranty Extension This bulletin involves replacing the PTU assembly with an updated part. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P1720-00 - Output Speed Sensor-Wheel Speed Rationality. P215C-00 - Output Shaft Speed Wheel Speed Correlation. The customer may also describe one or more of the following:Grinding noise coming from under the vehicle while driving. Vehicle will not move.”
The records describe a problem worth checking before purchase.
“Power Transfer Unit (PTU) Broken Input Spline - X89 Warranty Extension This bulletin involves replacing the PTU assembly with an updated part. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P1720-00 - Output Speed Sensor-Wheel Speed Rationality. P215C-00 - Output Shaft Speed Wheel Speed Correlation. The customer may also describe one or more of the following:Grinding noise coming from under the vehicle while driving. Vehicle will not move.”
Power Transfer Unit (PTU) Broken Input Spline - X89 Warranty Extension This bulletin involves replacing the PTU assembly with an updated part.
Why it matters
The records describe a problem worth checking before purchase.
Mileage in the reports
In reports that included mileage, this problem showed up around 48,000 to 132,033 miles.
Based on 8 reports that included mileage. This is not a failure rate or a prediction.
What to inspect
Ask the inspector to test the named system and record the result.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Use the official record to focus the inspection and service-history review.
Sources and limitsShowHide
Source recordEvidence: High confidence
The records describe a problem worth checking before purchase.
“Power Transfer Unit (PTU) Broken Input Spline - X89 Warranty Extension This bulletin involves replacing the PTU assembly with an updated part. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P1720-00 - Output Speed Sensor-Wheel Speed Rationality. P215C-00 - Output Shaft Speed Wheel Speed Correlation. The customer may also describe one or more of the following: Grinding noise coming from under the vehicle while driving. Vehicle will not move.”
The records describe a problem worth checking before purchase.
“Power Transfer Unit (PTU) Broken Input Spline - X89 Warranty Extension This bulletin involves replacing the PTU assembly with an updated part. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P1720-00 - Output Speed Sensor-Wheel Speed Rationality. P215C-00 - Output Shaft Speed Wheel Speed Correlation. The customer may also describe one or more of the following: Grinding noise coming from under the vehicle while driving. Vehicle will not move.”
The records describe a problem worth checking before purchase.
“Power Transfer Unit (PTU) Broken Input Spline - X89 Warranty Extension This bulletin involves replacing the PTU assembly with an updated part. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P1720-00 - Output Speed Sensor-Wheel Speed Rationality. P215C-00 - Output Shaft Speed Wheel Speed Correlation. The customer may also describe one or more of the following: Grinding noise coming from under the vehicle while driving. Vehicle will not move.”
Official record covers model years 2017 through 2019.
Symptom
2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: Oil pressure low indicator lamp illumination between oil changes.
Why it matters
The records describe a problem worth checking before purchase.
Mileage in the reports
In reports that included mileage, this problem showed up around 20,000 to 118,000 miles.
Based on 21 reports that included mileage. This is not a failure rate or a prediction.
What to inspect
Ask the inspector to test the named system and record the result.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Use the official record to focus the inspection and service-history review.
Sources and limitsShowHide
Source recordEvidence: High confidence
The records describe a problem worth checking before purchase.
“2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: Oil pressure low indicator lamp illumination between oil changes. Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block.”
The records describe a problem worth checking before purchase.
“2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: Oil pressure low indicator lamp illumination between oil changes. Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block.”
The records describe a problem worth checking before purchase.
“2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: Oil pressure low indicator lamp illumination between oil changes. Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block.”
Official record covers model years 2017 through 2019.
Symptom
2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ?
Why it matters
The records describe a problem worth checking before purchase.
Mileage in the reports
In reports that included mileage, this problem showed up around 20,000 to 118,000 miles.
Based on 21 reports that included mileage. This is not a failure rate or a prediction.
What to inspect
Ask the inspector to test the named system and record the result.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Use the official record to focus the inspection and service-history review.
Sources and limitsShowHide
Source recordEvidence: High confidence
The records describe a problem worth checking before purchase.
“2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ? Oil pressure low indicator lamp illumination between oil changes. ? Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block.”
The records describe a problem worth checking before purchase.
“2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ? Oil pressure low indicator lamp illumination between oil changes. ? Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block.”
The records describe a problem worth checking before purchase.
“2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ? Oil pressure low indicator lamp illumination between oil changes. ? Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block.”
Official record covers model years 2017 through 2019.
Symptom
"2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ● Oil pressure low indicator lamp illumination between oil changes.
Why it matters
The records describe a problem worth checking before purchase.
Mileage in the reports
In reports that included mileage, this problem showed up around 20,000 to 118,000 miles.
Based on 21 reports that included mileage. This is not a failure rate or a prediction.
What to inspect
Ask the inspector to test the named system and record the result.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Use the official record to focus the inspection and service-history review.
Sources and limitsShowHide
Source recordEvidence: High confidence
The records describe a problem worth checking before purchase.
“"2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ● Oil pressure low indicator lamp illumination between oil changes. ● Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block." ”
The records describe a problem worth checking before purchase.
“"2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ● Oil pressure low indicator lamp illumination between oil changes. ● Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block." ”
The records describe a problem worth checking before purchase.
“"2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ● Oil pressure low indicator lamp illumination between oil changes. ● Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block." ”