Forward Collision Avoidance owner reports: Subaru Forester years in the records

The records describe a possible crash, fire, injury, or loss of control.

“While driving my 2022 Subaru Forester, the factory EyeSight autonomous safety system completely failed and disabled itself permanently. The total system shutdown caused an immediate loss of Pre-Collision Emergency Braking, Lane Change Detection, and Adaptive Cruise Control, creating an active highway safety hazard. A subsequent diagnostic scan by an authorized retailer confirmed hard fault code B1402, indicating that the internal factory camera software permanently corrupted itself and erased its own model code data profile. The manufacturer has issued TSB 07-225-24 to address this exact internal memory logic crash, but is currently refusing to replace this critical, failed safety system on a vehicle with only 32,364 miles.”

The records describe a possible crash, fire, injury, or loss of control.

“The contact owns a 2022 Subaru Forester. The contact stated that while driving on a main road at 32 MPH, the Forward Collision Avoidance: Automatic Emergency Braking (AEB) system suddenly engaged while there were no objects or vehicles nearby. Additionally, the contact stated that the Subaru EyeSight system was disabled due to being a seasoned driver. The contact stated that she was forced to purchase the vehicle with the feature. The vehicle was taken to the local dealer, where it was inspected and recalibrated. The dealer informed the contact that the EZ Pass may have contributed to the failure; however, the contact stated that the EZ Pass had been on the console for approximately three years. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 23,000.”

The records describe a possible crash, fire, injury, or loss of control.

“This happened to me a few days ago: The pre-collision braking system slammed my car to a stop when I was going 30 mph on a straight country road, and there was nothing in front of me or on the side of the road. No one anywhere around. It was 1 PM with good weather. Nothing to trigger the pre-collision braking system on my 2022 Forester. The sensors weren't dirty. The car suddenly slammed on the brakes. It felt like I'd slammed into something, but nothing was there! There was nothing anywhere around. I turned off the pre-collision feature and took the car to the dealer (where I bought the car and have it serviced). Cost me $135 to be told that there was nothing wrong. And they said that my extended warranty wouldn't cover the cost because they didn't find anything wrong and couldn't make it happen in a test drive. Having the brakes slam on like that was terrifying! Imagine if I'd been on a highway and there had been someone behind me. They would have rear-ended me! And I've read MANY, MANY similar accounts by Subaru owners on Reddit and the Subaru owners forum. Please do something about this. It's dangerous! Thank you!”