Airbags owner reports: Ram 1500 years in the records

The records describe a possible crash, fire, injury, or loss of control.

“The contact owns a 2021 RAM 1500. The contact stated that while his son-in-law was driving at 30 MPH, another vehicle had rear ended his vehicle. The force of the collision then propelled the vehicle into the vehicle in front of him. Due to the force of the collision, his son-in-law's head hit the steering wheel which caused him to black out.The vehicle was then hit by two other vehicles on both the passenger and the driver side as the vehicle was in the middle of an intersection. The air bags did not deploy at anytime during the collision. The contact's son- in-law was taken to hospital and treated for a fractured right side knee and ankle as well as several bruises to various parts of his body. The contact stated that an occupant in another vehicle was transported by ambulance however, injuries were unknown. A police report was filed. The vehicle was towed from the scene and impounded by the police. An insurance agent inspected the vehicle to assess the damage and an agreement was made to repair the vehicle. The manufacturer was initially notified of the failure and a complaint was filed. The contact was also informed that a case manager would contact him; however, he never received a call. Months later, the contact called back the manufacturer and was informed that since the vehicle had been repaired; no further action from the manufacturer would be taken. The dealer was also notified of the failure and they also offered no assistance. The vehicle had been repaired. The failure mileage was approximately 1,500.”

The records describe a possible crash, fire, injury, or loss of control.

“WHILE NEARLY COMPLETING A RIGHT TURN INTO A PRIVATE DRIVEWAY WITH A SPEED UNDER 3 MPH AND APPROXIMATE 20 DEGREE INCLINE I WAS STRUCK BY GMC TERRAIN JUST BEHIND THE RIGHT REAR TIRE WITH POSTED SPEED OF 40 MPH ON THE STREET. THE FORCE OF IMPACT PUSHED MY TRUCK INTO A TELEPHONE POLE NEXT TO THE DRIVEWAY IMPACTING THE REAR DOOR ON THE DRIVER SIDE THE REAR DOOR GLASS SHATTERED AND LANDED 10 TO 15 FT IN THE YARD, THE TRUCK CAME TO REST FACING 180 DEGREES THE OPPOSITE DIRECTION OF TRAVEL IN THE CENTER OF A FOUR LANE STREET, THE SUV THAT STUCK ME CONTINUED APPROXIMATELY 330 FT. ACROSS 3 LANES COMING TO REST IN A YARD. NO AIRBAGS DEPLOYED NOR SEAT BELT TENSIONING WAS APPARENT, DRIVER WEIGHT 185LBS PASSENGER APPROXIMATELY 150 LBS. THE DRIVER RECEIVED BACK AND NECK INJURY WHILE THE PASSENGER SUFFERED SEVERAL FROM STRIKING HEAD ON PASSENGER WINDOW MORE THAN ONCE AND SIDE AGAINST CENTER CONSOLE DUE TO NO DEPLOYMENT . POLICED REPORT STATES THE SUV AIRBAGS DEPLOYED. NO SKID MARK ON PAVEMENT WERE APPARENT FROM THE SUV. MY VEHICLE HAD NO KNOWN ISSUES, BODY REPAIR SHOP CHECKED COMPUTER AND IT SHOWED NO FAULTS IN SYSTEM PRIOR TO ACCIDENT”

The records describe a possible crash, fire, injury, or loss of control.

“High impact vehicle accident, with major damage. Drivers airbag did not deploy.”

The records describe a possible crash, fire, injury, or loss of control.

“The contact owns a 2021 RAM 1500. The contact stated that while driving at 47 MPH, towards a four-way intersection, the vehicle coming off the road on the left side of the vehicle ran a stop causing another vehicle to collide with his vehicle. The contact stated that no air bags deployed. The contact stated that he sustained whiplash and bruises to the head. Medical attention was required via hospital. The contact mentioned that the vehicle was towed to an auto body center. The contact stated that a police report was filed. The manufacturer was not notified of the failure. The approximate failure mileage was 49,000”

The records describe a possible crash, fire, injury, or loss of control.

“The contact owned a 2021 RAM 1500. The contact stated that while driving at 35 MPH, another vehicle collided with his vehicle on the front passenger side of the vehicle after running a red light. The driver's side air bags did deploy but failed to inflate. The contact stated that he sustained injuries to his right rib, left ankle, purple bruises from whiplash to his left leg, and a hand. He also suffered a concussion to the head which required medical Attention. The contact stated that a police report was filed. The vehicle was deemed a total loss by the insurance company. The vehicle was totaled by Allstate to Co Parts. The manufacturer was not notified of the failure. The approximate failure mileage was 85,000..”

The records describe a possible crash, fire, injury, or loss of control.

“Vehicle Info: 2021 Dodge Ram 1500 Big Horn VIN: [XXX] Date of Incident: [XXX] Location: Exit ramp of [XXX] and [XXX] Problem Description: On [XXX], I was involved in a front-end collision with a tree while driving approximately 50 mph in my 2021 Dodge Ram 1500 Big Horn. The impact caused significant damage to the front of the vehicle, and around the vehicle, yet none of the airbags deployed. I experienced back and neck pain as a result of the crash. I believe this may indicate a failure or defect in the Supplemental Restraint System (SRS), crash sensors, or airbag control module. Injuries: Back pain and neck pain Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”

The records describe a possible crash, fire, injury, or loss of control.

“The airbags failed to deploy with an offset front end collision going 42 mph. My husband was in an accident and now has a brain injury. The airbags did not go off. The vehicle has been inspected by the body shop but no one will tell me why the airbags did not go off. I have called the manufacturer, a dealership, the body shop, my insurance company everyone just passes the buck to each other and I’m going in circles. They are fixing the truck now and it needs a new frame along with thousands of dollars in damage. No one can tell me whether it is safe to drive my family in at this point We have been through a ton of trauma because of my husbands injury and this just adds to it. There were no warning lamps or symptoms prior to the accident. I first emailed Ram and they said the would need to inspect it. Then I heard nothing so I called and talked to a customer service representative who said my insurance company would contact them and I was told by my insurance co that I needed to contact the manufacturer. Then I was hung up on”

The records describe a possible crash, fire, injury, or loss of control.

“In an effort to avoid deer, driver swerved and crashed into woods where small trees were hit with the truck crashing and stopping in a small ravine. As a result of the front end damage (bumper, grill, etc.) and impact, front Air bags failed to deploy. Injuries incurred were a broken nose, left knee injury, left elbow injury, mid to lower right back injury, possible heart Afib (not previously known or detected prior to accident could have been exacerbated).”

The records describe a possible crash, fire, injury, or loss of control.

“Car accident just occurred that yielded in the truck being totaled (with driver injury) and air bags did not deploy. It is currently at the tow yard awaiting the insurance company's visit. It has not yet been inspected. There were no messages on the dash regarding the air bags prior to this accident.”

The records describe a possible crash, fire, injury, or loss of control.

“NHTSA Vehicle Safety Complaint I am submitting this complaint to request that the National Highway Traffic Safety Administration investigate a potential safety defect involving the dashboard on my 2021 Ram TRX. The dashboard on my vehicle has developed significant bubbling and delamination in the area of the passenger-side airbag deployment seam. While the manufacturer and dealership have characterized this condition as a cosmetic issue, I believe this assessment fails to address the potential safety implications associated with deformation of the dashboard in a critical airbag deployment zone.The passenger airbag is engineered to deploy through a designated seam in the dashboard. When the dashboard material bubbles, separates, warps, or delaminates in this area, there is a reasonable concern that the airbag's intended deployment path could be altered or obstructed. Any interference with the airbag's deployment could reduce its effectiveness or create an additional hazard to vehicle occupants during a collision.I recognize that I cannot determine whether my specific vehicle's airbag performance has been affected without engineering analysis or crash testing. However, I believe the condition presents a legitimate safety concern that warrants investigation because it involves a safety-critical component designed to protect occupants during a crash.I have also become aware that numerous owners of Ram trucks have reported similar dashboard bubbling and delamination, suggesting this may not be an isolated incident but rather a recurring defect. If this condition is widespread and occurs in the airbag deployment area, it raises concerns that extend beyond appearance and into occupant safety.The purpose of this complaint is not simply to seek a cosmetic repair. My concern is that a defect affecting the dashboard in the passenger airbag deployment zone has the potential to compromise the proper operation of a federally required safety system.”

The records describe a possible crash, fire, injury, or loss of control.

“The leather-wrapped dashboard on my 2021 Ram 1500 is bubbling and delaminating on both the driver and passenger sides. The material is lifting and separating from the base, creating glare and reflections that impair forward visibility while driving. It also raises potential concerns with passenger airbag deployment due to the distorted/bubbling surface over the airbag module area. This is a widespread known defect on 2019–2021 RAM trucks with leather dashboards. I have an open case with Ram Customer Care (#96620269) where only partial coverage was offered. Attached are photos showing the bubbling/delamination on both sides. This defect affects safe vehicle operation. Please investigate.”