Steering owner reports: Jeep Cherokee years in the records

The records describe a problem worth checking before purchase.

“The contact's mother owns a 2020 Jeep Cherokee. The contact stated that while his mother was driving at unknown speeds, the steering wheel stiffened and was difficult to maneuver. The failure would occur intermittently. The contact stated that while his mother was driving at approximately 25 MPH, the steering warning light illuminated and the steering wheel seized. The driver lost control of the vehicle and crashed into a nearby tree where it came to a stop. No air bags deployed. The driver sustained bruising to the chest, and back injuries, and hit their head against the steering wheel. Medical attention was required. A police report was failed. The police department towed the vehicle. The vehicle's front end was severely damaged causing the radiator to leak. It was unknown if the vehicle was diagnosed or repaired. A dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not available.”

The records describe a problem worth checking before purchase.

“Pulling into gas station and power steering went out when pulling in, almost hit pump. Not only did it now need a new power steering rack but the clock spring had to be replaced to program it”

The records describe a problem worth checking before purchase.

“I went to this dealership today to get my steering column control module reprogrammed. Which includes What the Dealer’s Reprogramming Usually Covers (Standard & Expected) • SCCM (Steering Column Module)programming/configuration — Loads the correct software and vehicle-specific data into the new module.• Steering Angle Sensor (SAS) calibration — Teaches the system the straight-ahead wheel position (critical for fixing hard steering and related codes).• Intelligent Battery Sensor (IBS) relearn — Calibrates the new sensor so the vehicle accurately monitors battery voltage/charging (helps with electrical gremlins and odometer issues). • Instrument cluster synchronization/reset — Clears the blinking odometer light and syncs the cluster with the new module. • Clearing all DTCs and running a full system scan (before/after reports). • Basic test drive/verification to confirm power steering feel, turn signals, and no lights.These are normal “post-repair setup” steps. Labor time is usually 0.5–2 hours total. I was quoted 200 dollars for this specific work to be done. They came back with codes C0051-04, C0051-64, U0420-00 which they said were codes that heavily recommended the rack and pinion to be changed but the codes that recommend that to be changed are C1592, C2217, or U0131. None of them showed. Then with the codes that they showed me they showed a low battery voltage even though I changed the battery recently, the smart battery sensor as well recently which they even said they reprogrammed for free which apparently they didn’t. They never showed me any reports of the steering control module programmed with all the parameters showing it passed or failed. They just immediately recommended the rack and pinion with the wrong codes. Go figure. Someone please help the service writer Jorge Rocha to better explain things with proper codes and the mechanic who should also be looked into for rights of worked done improperly.”