Structure owner reports: Ford Explorer years in the records

The records describe a problem worth checking before purchase.

“The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was previously repaired under Customer Satisfaction Program: 22N17 (Power Window Switch Chrome Tip Replacement); however, the failure occurred with the driver's and passenger's side door handles. The contact stated that the chrome paint on the driver's and passenger's side door handles had peeled, exposing a sharp edge that cut the contact’s hand while opening the front driver's side door. The vehicle was taken to the dealer for routine maintenance, and the contact was informed that the driver's and passenger's side door handles were not covered by Customer Satisfaction Program: 22N17 (Power Window Switch Chrome Tip Replacement). The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 40,302.”

The records describe a problem worth checking before purchase.

“The contact owns a 2020 Ford Explorer XLP. The contact stated that his wife received a minor cut from the front driver’s side interior door handle because the chrome wrap on the door handle had started to deteriorate. No warning lights were illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the interior door handle chrome was peeling and had sharp edges. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 17,000.”

The records describe a problem worth checking before purchase.

“As my [XXX] was opening the rear passenger door of the vehicle part of the chrome trim had came loose in turn causing a laceration on his finger. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”