Service Brakes owner reports: Ford Edge years in the records

The records describe a problem worth checking before purchase.

“The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulics) and 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that after pulling into a parking lot at 5 MPH, the vehicle suddenly accelerated without applying more pressure to the accelerator pedal. The vehicle crashed into the cement foundation of a handicap sign, bringing the vehicle to a complete stop. No air bags deployed. The contact received emotional distress. The contact's husband, brother, and friend also experienced emotional distress. The vehicle's fender was slightly detached due to the incident. Someone assisted them with tying the fender to the vehicle with a rope before driving the vehicle home at approximately 10 MPH. A police report was not filed. The vehicle was taken to the dealer, where it was diagnosed. The dealer replaced the front bumper, grille, front lamps, radiator support, mount tie bar, fender, and electrical components, as well as other unknown parts. The dealer confirmed that there were no remedies available for the recalls. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 50,000.”

The records describe a problem worth checking before purchase.

“The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving at 70 MPH and approaching an exit, the brake pedal was depressed but the brakes failed to engage. As a result, the driver crashed into a vehicle in front that was stopped at a red light. The air bag deployed. No warning light was illuminated. A police report was filed. There was a six-year-old daughter occupant seated at the rear driver's at the time of the failure. Both received minor abrasions. The driver had a seat belt abrasion on her collarbone. The daughter had a seatbelt abrasion in the lower abdomen. Medical treatment was needed and both received blood tests to make sure there was no damage to the liver. The vehicle was towed to a lot. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.”

The records describe a problem worth checking before purchase.

“NHTSA SHOULD INVESTIGATE THE POTENTIAL FOR SUDDEN FAILURE OF THE BRAKE PEDAL BRACKET MOUNTED ON THE ENGINE COMPARTMENT BULKHEAD ON FORD VEHICLES THAT UTILIZE THE CJ5Z-7825557-AB MOULDING. THIS BRACKET FAILED ON MY 2017 FORD EDGE THAT WAS TWO WEEKS OLD AND HAD 500 MILES ON THE ODOMETER. COPIES OF THE EXPERT MECHANICS' REPORT AND THE REPORT FROM THE METALLURGIST, WHO WAS HIRED TO CONDUCT AN ANALYSIS AND THE FAILURE MODE OF THE BRAKE BRACKET REMOVED FROM MY VEHICLE AFTER THE ACCIDENT, ARE ATTACHED TO THIS COMPLAINT. DURING THE METALLURGICAL STUDY A BRAND NEW BRAKE BRACKET WAS ANALYZED AND WAS FOUND TO HAVE SIMILAR CRACKS. WHEN THE BRAKE BRACKET FRACTURED AND FAILED, THE BRAKE PEDAL WENT DOWN TO THE FLOOR AND I LOST THE ABILITY TO DECELERATE THE VEHICLE. NONE OF THE BRAKE SYSTEM WARNING LIGHTS CAME ON. THE KEY-LESS IGNITION WOULD HAVE BEEN DANGEROUS TO USE BECAUSE IT WOULD HAVE SWITCHED OFF THE ELECTRICAL CIRCUITS TO THE AIR BAGS. MY FULL ATTENTION WAS FOCUSED ON STEERING THE VEHICLE WHILE ATTEMPTING TO CROSS MULTIPLE LANES OF TRAFFIC AND GET ONTO THE ENTRANCE RAMP TO REDUCE SPEED. SEE THE ATTACHED POLICE REPORT FOR A SUMMARY OF THE ACCIDENT. A FORD ENGINEERING REPRESENTATIVE HAS BEEN ACTIVE IN THE INVESTIGATION SINCE APRIL AND FAILED TO INCLUDE OTHER FORD AND SUPPLIER PERSONNEL IN THE JOINT REVIEW OF THE DEFECTIVE PART OR SUGGESTED ANY ADDITIONAL TESTING. WHEN I STARTED CONTACTING FORD IN OCTOBER, SUDDENLY THEY INSISTED THAT I HAD TO GIVE THEM THE DEFECTIVE PART, SO THEY COULD CONDUCT THEIR OWN TESTING AND REVIEW. I REFUSED TO HAND OVER THE PART AND OFFERED JOINT REVIEWS AND TESTING. FORD REFUSED MY OFFER AND BASICALLY SAID TO TAKE THEM TO COURT. CONTRARY TO WHAT FORD MAY CLAIM, THE DAMAGED VEHICLE AND DEFECTIVE PART ARE STILL OWNED BY ME, BUT BEING HELD BY MY INSURANCE COMPANY SINCE TESTING. *BF *TR”

The records describe a problem worth checking before purchase.

“The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.”

The records describe a problem worth checking before purchase.

“The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.”

The records describe a problem worth checking before purchase.

“The contact owns a 2017 Ford Edge. The contact received notification of NTHSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the vehicle lost braking power. The vehicle was towed to the dealer, where it was repaired with in-house parts at the owner's expense. The contact was currently awaiting the release of the recall remedy to apply for reimbursement. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 130,159.”