This model year came with 2 engine and trim setups. Some problems only affect certain setups.
How to check: Enter the VIN, or check the door label or window sticker for the engine and drive type.
What may matter at this mileage
Reports of Service Brakes owner reports landed in this car’s mileage range. Put it at the top of the inspection list.
Focus the inspection on: Fuel/Propulsion System owner reports.
Now
1 yr12,000 mi
3 yr •36,000 mi
5 yr60,000 mi
Fuel/Propulsion System owner reportsYour mileage may enter the reported range
Service Brakes owner reportsYour mileage may enter the reported range
Back Over Prevention: Sensing System: Camera recallThe reported range is above the mileage you may reach
Airbags: Air Bag/Restraint Control Module recallYour mileage may enter the reported range
Back Over Prevention: Sensing System: Camera recallThe reported range is above the mileage you may reach
Manufacturer service campaignYour mileage may enter the reported range
Manufacturer warranty extensionYour mileage may enter the reported range
Manufacturer warranty extensionYour mileage may enter the reported range
Manufacturer warranty extensionYour mileage may enter the reported range
Manufacturer warranty extensionYour mileage may enter the reported range
mileage range in owner reports
If you keep the car
1 yrAbout 12,000 miles. This reaches the reported mileage range for Fuel/Propulsion System owner reports.
3 yr (yours)About 36,000 miles. This reaches the reported mileage range for Fuel/Propulsion System owner reports.
5 yrAbout 60,000 miles. This reaches the reported mileage range for Fuel/Propulsion System owner reports.
12,000 annual miles · 3-year ownership horizon · Service history is unknown unless verified by the buyer. These ranges come from owner reports. They are not failure rates or predictions.
Mileage ranges in owner reports for each listed problem.
Problem
Severity
Lower mileage
Middle mileage
Higher mileage
Relation to your mileage
Fuel/Propulsion System owner reports
Moderate severity
8,005 mi
16,000 mi
33,000 mi
Your mileage may enter the reported range
Service Brakes owner reports
Critical severity
20,000 mi
20,000 mi
25,000 mi
Your mileage may enter the reported range
Back Over Prevention: Sensing System: Camera recall
High severity
50,000 mi
50,000 mi
50,000 mi
The reported range is above the mileage you may reach
Airbags: Air Bag/Restraint Control Module recall
High severity
25,000 mi
25,000 mi
25,000 mi
Your mileage may enter the reported range
Back Over Prevention: Sensing System: Camera recall
High severity
50,000 mi
50,000 mi
50,000 mi
The reported range is above the mileage you may reach
Manufacturer service campaign
Moderate severity
20,000 mi
23,232 mi
27,883 mi
Your mileage may enter the reported range
Manufacturer warranty extension
Moderate severity
20,000 mi
27,000 mi
50,000 mi
Your mileage may enter the reported range
Manufacturer warranty extension
Moderate severity
20,000 mi
25,000 mi
44,727 mi
Your mileage may enter the reported range
Manufacturer warranty extension
Moderate severity
20,000 mi
27,000 mi
50,000 mi
Your mileage may enter the reported range
Manufacturer warranty extension
Moderate severity
20,000 mi
27,000 mi
50,000 mi
Your mileage may enter the reported range
Why this answer
1Reports we reviewed mention a death near the mileage this car may reach, and we found no confirmed fix in the records.
Airbags recall
High severity
Evidence: High confidence
Official record covers model years 2020 through 2021.
Symptom
Volkswagen Group of America, Inc.
Why it matters
The records describe a possible crash, fire, injury, or loss of control.
Mileage in the reports
In reports that included mileage, this problem showed up around 25,000 to 25,000 miles.
Based on 1 report that included mileage. This is not a failure rate or a prediction.
What to inspect
Check the VIN for this recall and ask for the repair receipt if it was completed.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Confirm the VIN-specific recall status and keep the completion receipt.
Fix listed in the records: Dealers will replace the air bag control module, free of charge. Owner notification letters were mailed on January 28, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69CK.
Sources and limitsShowHide
Source recordEvidence: High confidence
The records describe a possible crash, fire, injury, or loss of control.
“Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Jetta and Jetta GLI vehicles. The air bag control module was welded in the incorrect position.
Incorrect positioning of the air bag control module can cause the vehicle's air bags to deploy improperly during a crash, increasing the risk of injury. Additionally, the vehicle's air bags can deploy unintentionally, increasing the risk of a crash.
Dealers will replace the air bag control module, free of charge. Owner notification letters were mailed on January 28, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69CK.”
7 reviewed owner reports for this model year mention service brakes.
Why it matters
The records describe a possible fatal outcome.
Mileage in the reports
In reports that included mileage, this problem showed up around 20,000 to 25,000 miles.
Based on 5 reports that included mileage. This is not a failure rate or a prediction.
What to inspect
Ask the inspector to test the named system and note any warning lights, noises, leaks, or stored codes.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Use the inspection and service records to check whether this car shows the reported problem.
Sources and limitsShowHide
Source recordEvidence: Medium confidence
The records describe a possible fatal outcome.
“While traveling at the posted speed limit and approaching a signalized intersection, I attempted to brake for stopped traffic ahead. The vehicle did not decelerate as expected, and the automatic emergency braking/forward collision mitigation system did not activate or provide any braking assistance. Additionally, no forward collision warning or audible/visual alert was provided prior to impact. A red warning indicator illuminated immediately before the collision; however, there was insufficient time to take additional evasive action. As a result, my vehicle rear-ended the vehicle stopped in front of me. The apparent failure of the braking assistance and forward collision warning systems placed both myself and the occupants of the other vehicle at risk, resulting in a motor vehicle collision. The vehicle is available for inspection upon request. The cause of the malfunction has not yet been confirmed by a dealer or independent repair facility (UNKNOWN). The vehicle has been inspected by law enforcement and insurance representatives as part of the accident investigation. Prior to the incident, I had not observed any warning lamps, messages, or symptoms indicating a problem with the braking or forward collision systems. The only warning observed was the red indicator light that appeared immediately before the collision.”
“Vehicle Information: Year: 2021 Make: Volkswagen Model: Jetta Date of Purchase: March 2022 Approximate Mileage at Time of Incident: 25,000 miles --- NATURE OF COMPLAINT: I am filing this complaint regarding premature and dangerous rear brake pad and rotor wear on my 2021 Volkswagen Jetta, purchased new in March 2022. At approximately 25,000 miles — well below any reasonable expectation of normal brake wear — I was informed by a service technician that my rear brake pads required immediate replacement due to excessive wear. The front brakes showed no comparable wear, which is inconsistent with normal braking patterns and strongly suggests a manufacturing or design defect. SAFETY CONCERN: Premature rear brake failure at such low mileage presents a serious safety hazard. Degraded braking performance increases stopping distances and reduces driver control, particularly in emergency situations. I was given no prior warning indicators or alerts from the vehicle's onboard systems before being advised the brakes were critically worn. This lack of advance warning compounds the safety risk. SUPPORTING EVIDENCE OF A KNOWN DEFECT: This is not an isolated incident. Volkswagen has already acknowledged premature rear brake pad wear as a systemic issue in 2020–2023 Jetta vehicles by issuing a Rear Brake Pad Limited Warranty Extension, extending coverage from the standard 1 year/12,000 miles to 2 years/24,000 miles. Despite this acknowledgment, Volkswagen has refused to provide adequate and lasting remedy to affected owners, and many consumers — including myself — have been denied reimbursement or further assistance after the extended warranty window expired. Notably, my vehicle reached 25,000 miles just outside the extended warranty coverage limit, yet exhibits the exact defect the warranty extension was designed to address. Multiple complaints filed with NHTSA and reported on consumer safety platforms describe the identical pattern.”
“I took my car into dealer at 20,000 miles. They told me rear brake pads and rotors needed to be replaced. At that time, they were replaced under warranty. I took my car into dealer at 34,000 miles for regular service and was told rear brake pads and rotors needed to be replaced. Pads were at 3%, service associate warned me about driving on the highway. I took my car to another location and mechanic for a second opinion and was told "rear brake pads approx. 2mm remaining friction material, and brake rotors are overheated & scored. Not knowing that my rear brakes had worn down to this level in 14,000 miles put myself and other drivers at risk. I had no warning nor did I experience any symptoms in my brakes until I took it in for regular service.”
“The rear brake pads on my 2021 Volkswagen Jetta have worn out prematurely twice by 20,000 miles. The first replacement occurred at only 8,006 miles in April 2023. At that time, Volkswagen acknowledged the problem and provided “goodwill” coverage of 50% since my vehicle was only one month outside of the Rear Brake Pad Limited Warranty Extension. Now at approximately 20,846 miles in September 2025, the rear pads have worn out again and required replacement. Volkswagen has refused to provide any assistance this time. Normally, front brake pads wear faster than the rear. In this case, the rear pads are failing far earlier than expected, which creates a potential safety issue since brake performance is being compromised at very low mileage. Volkswagen has already acknowledged this defect by issuing the warranty extension for 2020–2023 Jettas, but coverage expired by time, not mileage, leaving owners like me with repeated failures and no support. When I raised the issue with my dealership, they suggested that the premature wear is due to the emergency brake always being engaged when the car is parked. This explanation does not make sense, since pads do not normally wear when the car is stationary. The fact that VW created a warranty extension for this exact problem shows this is a design defect, not a misuse issue. This issue has been confirmed by a Volkswagen dealer and independent service centers, and is well-documented among other owners. If the pads continue to wear this quickly, it poses a recurring safety risk and results in abnormally high repair costs for a critical safety component. I am reporting this so NHTSA is aware that the defect continues to affect owners even beyond the limited warranty extension and goodwill offers, and that a long-term solution is needed.”
“On steep hills the car automatically holds the brake for a predetermined amount of time, I believe 2.5 to 3 sec. I have a manual transmission car and when its time to move the brake assist won't release no matter what until the time interval is satisfied. The problem this creates is a stall issue. Its hard to coordinate when to depress the clutch and give gas. Too early and you lead to premature clutch wear or clutch overheating. Too late and the car stalls and you have to restart it. This is very because now you have to restart the car and can cause an accident.”
“Under 20,000 miles, but over 1 year old (leased new february 12, 2021). VW dealership and secondary party reported rear brake pads and rotors were worn down to 1mm and that the car was unsafe to drive. This cost $500 to repair and I had to pay it for a car that was just over 1 year old. The dealership wanted to charge double to replace. The brakes are only warrantied for 1 year, and because most don't hit 20k miles for a year, they know that the parts are unsafe and will wear down at 20,000 miles (as reported by many many others for the 2021 VW Jetta). I have receipts of inspection and for part replacement by Brakes Plus. There were NO warnings, just the tires squeaking when the weather got cold in December. Also, ABS issues - car stalled twice in the middle of a busy street in the first 6 months of use.”
“Went in for service appointment at 27000 miles. I was told rear brake pads needed replacing. Upon questioning this as I have NEVER had to replace a set of brake pads with such little miles, and I am not a hard braker, the service advisor stated that VW extended to warranty for the brake pads to 2 years, 24,000 miles. VW claims to have lower cost maintance than other car brands. They also never sent me a notice on this brake issue, and they are supposed to perform a multi-point inspection with each service appointment, which they failed to do at my prior service appointment or else this issue would have been caught and remedied. The brakes have been working as normal, making no noise. I would have not known they were worn down to 1mm like the service advisor told me until it resulted in catastrophic failure leading to a crash and possibly death.”
Official record covers model years 2019 through 2022.
Symptom
For applicable Settlement Class Vehicles, the New Vehicle Limited Warranty will be extended to cover 50% of the repair or replacement of the Turbocharger by an authorized Volkswagen Dealer for 8.5 years or 85,000 miles, whichever occurs first, from the vehicle’s in-service date.
Why it matters
The records describe a problem worth checking before purchase.
Mileage in the reports
In reports that included mileage, this problem showed up around 20,000 to 50,000 miles.
Based on 17 reports that included mileage. This is not a failure rate or a prediction.
What to inspect
Ask the inspector to test the named system and record the result.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Use the official record to focus the inspection and service-history review.
Sources and limitsShowHide
Source recordEvidence: High confidence
The records describe a problem worth checking before purchase.
“For applicable Settlement Class Vehicles, the New Vehicle Limited Warranty will be extended to cover 50% of the repair or replacement of the Turbocharger by an authorized Volkswagen Dealer for 8.5 years or 85,000 miles, whichever occurs first, from the vehicle’s in-service date.”
The records describe a problem worth checking before purchase.
“For applicable Settlement Class Vehicles, the New Vehicle Limited Warranty will be extended to cover 50% of the repair or replacement of the Turbocharger by an authorized Volkswagen Dealer for 8.5 years or 85,000 miles, whichever occurs first, from the vehicle’s in-service date.”
The records describe a problem worth checking before purchase.
“For applicable Settlement Class Vehicles, the New Vehicle Limited Warranty will be extended to cover 50% of the repair or replacement of the Turbocharger by an authorized Volkswagen Dealer for 8.5 years or 85,000 miles, whichever occurs first, from the vehicle’s in-service date.”
Official record covers model years 2020 through 2022.
Symptom
The Rear Brake Pad Limited Warranty Extension has been revised to include model year 2025 for Certain Volkswagen Jetta and Certain Volkswagen Taos vehicles.
Why it matters
The records describe a problem worth checking before purchase.
Mileage in the reports
In reports that included mileage, this problem showed up around 20,000 to 44,727 miles.
Based on 11 reports that included mileage. This is not a failure rate or a prediction.
What to inspect
Ask the inspector to test the named system and record the result.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Use the official record to focus the inspection and service-history review.
Sources and limitsShowHide
Source recordEvidence: High confidence
The records describe a problem worth checking before purchase.
“The Rear Brake Pad Limited Warranty Extension has been revised to include model year 2025 for Certain Volkswagen Jetta and Certain Volkswagen Taos vehicles.”
The records describe a problem worth checking before purchase.
“The Rear Brake Pad Limited Warranty Extension has been revised to include model year 2025 for Certain Volkswagen Jetta and Certain Volkswagen Taos vehicles.”
The records describe a problem worth checking before purchase.
“The Rear Brake Pad Limited Warranty Extension has been revised to include model year 2025 for Certain Volkswagen Jetta and Certain Volkswagen Taos vehicles.”
4 reviewed owner reports for this model year mention fuel/propulsion system.
Why it matters
The records describe a problem worth checking before purchase.
Mileage in the reports
In reports that included mileage, this problem showed up around 8,005 to 33,000 miles.
Based on 3 reports that included mileage. This is not a failure rate or a prediction.
What to inspect
Ask the inspector to test the named system and note any warning lights, noises, leaks, or stored codes.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Use the inspection and service records to check whether this car shows the reported problem.
Sources and limitsShowHide
Source recordEvidence: Medium confidence
The records describe a problem worth checking before purchase.
“EPC light comes on and vehicle starts losing power while driving, you lose all acceleration. Check engine light has also illuminated I have taken in to have repairs done on this same issue 4 times in a span of owing this car for 7 months, this vehicle has become unreliable and a safety hazard while driving. They have replaced battery replaced ignition coils replaced EVAP valve reset my computer software updated my computers. I have spent a ton of money on this car for a repair that is unrepairable. And it currently sits in the VW dealership shop again because it is become a safety hazard to drive with myself let alone putting my child's life at risk driving on highways.”
The records describe a problem worth checking before purchase.
“Starting in 2022 at 16,000 miles this vehicle has been to dealership 8 times for check engine light related to the EVAP. Multiple repairs have been done and still same issue. VW does not seem interested in properly addressing this problem.”
The records describe a problem worth checking before purchase.
“I had 10 miles to empty so I stopped at the gas station and I pulled the lever to open the door to the tank and it gave an error message saying it couldn’t refuel and the door wouldn’t open. I tried forever to get the door opened and it wouldn’t open. I made it home and tried the next day at a gas station near my house and it did the same thing. Luckily I was able to make it back home. We were finally able to get it to open and I was able to fill the tank up. When it was time to put gas in again, the same thing happened. I was stuck at home with a [XXX]. If I had an emergency, I couldn’t go anywhere because I was unable to put gas in the car. I called VW to see if there was a recall because it’s a safety issue and she told me that there wasn’t a recall and there’s also no troubleshooting so she was sorry there was nothing they could do. This is a known issue to the VW dealership so I know this is known to VW headquarters. The lack of help is concerning. I’m scared I’m going to get stranded on the highway and we’re unable to go on a trip or anything because of this. My husband has a 2023 Jetta and it’s doing the same thing. I called the dealership to quote me a price to fix it, but they refuse to quote me anything because they said they have to look at it first which will cost me $100 just for them to look at it. I can’t get it fixed without a ballpark estimate. Something needs to be done!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”
The records describe a problem worth checking before purchase.
“The vehicle does not allow me to fill the fuel tank without the gas pump constantly cutting off within a few seconds of actuating the handle. This forces me to repeatedly actuate the handle until I can get a reasonable amount of fuel into the tank. Since the cut-off sensing is not working the fuel sometimes spills out of the filler neck creating an unsafe situation. The dealer has informed me the fuel tank needs to be replaced and there is no recall on the vehicle that covers this issue. I'm over the 50,000 mile warranty so that won't cover it either. The fuel tank has been on backorder for two months (last I heard I am eighth in line) so it seems to the tank is defective. There is no warning lamp in the dash. It seems to me the manufacturer should cover this.”
6 reviewed owner reports for this model year mention electrical system.
Why it matters
The records describe a problem worth checking before purchase.
What to inspect
Ask the inspector to test the named system and note any warning lights, noises, leaks, or stored codes.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Use the inspection and service records to check whether this car shows the reported problem.
Sources and limitsShowHide
Source recordEvidence: Limited confidence
The records describe a problem worth checking before purchase.
“Volkswagen corporate deployed a mandatory over-the-air (OTA) software update to the MIB3 infotainment system. The update failed mid-installation, entirely bricking the J794 information module. This failure completely disabled vital driver information systems, including the digital dash compass, all audio alerts, and driver notification tones while the vehicle is in motion. This represents an immediate, manufacturer-initiated distraction and safety hazard that disables cabin instrumentation.”
The records describe a problem worth checking before purchase.
“Shifting vehicle into reverse, turns of back up camera, then shifting into drive camera remains on for a set period of time, if shifted back into reverse as camera turns off, camera will not come back on. Android Auto was being used.”
The records describe a problem worth checking before purchase.
“Since January of 2024, I been having issues with this vehicle. Check engine light came on after 3 day of purchase I was told it needs to be reset. From there vehicle emissions valve failed, N80 valve, electronic module and now fuel injection”
The records describe a problem worth checking before purchase.
“Backup camera has been having problems with blacking out or not working upon activation. I informed the service advisor who did not investigate the problem and said "VW should be coming out with something about it because there has been a lot of issues with them." I have no received anything regarding this officially from VW.”
The records describe a problem worth checking before purchase.
“What system component failed or malfunctioned? Is it available for inspection upon request? The car boards are left inoperative. If the entire car loses power Don't grab the car How was your safety or the safety of others put at risk? I'm driving down the road and suddenly the car no longer works. It doesn't start and the drivers behind me have to avoid me. On many occasions I have had to leave the car on while I run errands because I have had to ask for help to turn it on, so I don't turn it off because I don't know if it will turn on again. And this is a dangerous practice since they can steal my car and what I have inside since I have to leave it on. Has the problem been reproduced or confirmed by an independent dealer or service center? Every time I bought it and took it to the dealer, they indicated a different fault. At first they indicated that it was the electrical part and they made changes to it. Then apparently it was the battery but it was not safe. They have taken it apart several times but have not been able to fix it, since each time it seems to have a different error. The last scan showed a ground short circuit. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have always taken the vehicle to the dealer who sold it to me. Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? The first time he took it was because the dashboard went out, the electrical part was left not working. If you are unsure, simply indicate UNKNOWN and provide your best assessment of the incident and cause in your description.”
The records describe a possible crash, fire, injury, or loss of control.
Mileage in the reports
In reports that included mileage, this problem showed up around 50,000 to 50,000 miles.
Based on 1 report that included mileage. This is not a failure rate or a prediction.
What to inspect
Check the VIN for this recall and ask for the repair receipt if it was completed.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Confirm the VIN-specific recall status and keep the completion receipt.
Fix listed in the records: Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.
Sources and limitsShowHide
Source recordEvidence: High confidence
The records describe a possible crash, fire, injury, or loss of control.
“Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.
Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.”
The records describe a possible crash, fire, injury, or loss of control.
What to inspect
Check the VIN for this recall and ask for the repair receipt if it was completed.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Confirm the VIN-specific recall status and keep the completion receipt.
Fix listed in the records: Volkswagen will notify owners, and dealers will inspect the front seat tracks and, as necessary, install the bolts, free of charge. The recall began February 18, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72L6.
Sources and limitsShowHide
Source recordEvidence: High confidence
The records describe a possible crash, fire, injury, or loss of control.
“Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen Tiguan Long Wheelbase and Jetta vehicles. Bolts may be missing from the front seat tracks.
The seat can move front and back without restriction if bolts are missing, increasing the risk of injury during a crash.
Volkswagen will notify owners, and dealers will inspect the front seat tracks and, as necessary, install the bolts, free of charge. The recall began February 18, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72L6.”
Official record covers model years 2021 through 2022.
Symptom
Volkswagen Group of America, Inc.
Why it matters
The records describe a possible crash, fire, injury, or loss of control.
Mileage in the reports
In reports that included mileage, this problem showed up around 50,000 to 50,000 miles.
Based on 1 report that included mileage. This is not a failure rate or a prediction.
What to inspect
Check the VIN for this recall and ask for the repair receipt if it was completed.
Ask the inspector to check: Independent pre-purchase inspection.
What may help
Confirm the VIN-specific recall status and keep the completion receipt.
Fix listed in the records: Dealers will update the infotainment software, free of charge. Owner notification letters are expected to be mailed September 16, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 91DV.
Sources and limitsShowHide
Source recordEvidence: High confidence
The records describe a possible crash, fire, injury, or loss of control.
“Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Dealers will update the infotainment software, free of charge. Owner notification letters are expected to be mailed September 16, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 91DV.”
A newly verified completed remedy with configuration-specific eligibility for Airbags: Air Bag/Restraint Control Module recall, Back Over Prevention: Sensing System: Camera recall, Electrical System owner reports, Fuel/Propulsion System owner reports, Manufacturer service campaign, Manufacturer warranty extension, Seats recall, Service Brakes owner reports could improve the recommendation.
A reviewed official or independent source that materially contradicts the claims for Airbags: Air Bag/Restraint Control Module recall, Back Over Prevention: Sensing System: Camera recall, Electrical System owner reports, Fuel/Propulsion System owner reports, Manufacturer service campaign, Manufacturer warranty extension, Seats recall, Service Brakes owner reports would force confidence and verdict review.
Ask the inspector to test the named system and record the result.
Manufacturer warranty extension: These documents are for the Automatic Emergency Braking (AEB) Limited Warranty Extension as part of the Class Action Settlement
Passes when: No matching symptom during inspection
Test drive: On the test drive, watch for: these documents are for the automatic emergency braking (aeb) limited warranty extension as part of the class action settlement.
Specialist: Independent pre-purchase inspection
Records to request: Service records showing this system was inspected or repaired
Ask the inspector to test the named system and record the result.
Manufacturer warranty extension: The Rear Brake Pad Limited Warranty Extension has been revised to include model year 2025 for Certain Volkswagen Jetta and Certain Volkswagen Taos vehicles.
Passes when: No matching symptom during inspection
Test drive: On the test drive, watch for: the rear brake pad limited warranty extension has been revised to include model year 2025 for certain volkswagen jetta and certain volkswagen taos vehicles..
Specialist: Independent pre-purchase inspection
Records to request: Service records showing this system was inspected or repaired
Ask the inspector to test the named system and record the result.
Manufacturer warranty extension: For applicable Settlement Class Vehicles, the New Vehicle Limited Warranty will be extended to cover 50% of the repair or replacement of the Turbocharger by an authorized Volkswagen Dealer for 8.5 years or 85,000 miles, whichever occurs first, from the vehicle’s in-service date.
Passes when: No matching symptom during inspection
Test drive: On the test drive, watch for: for applicable settlement class vehicles, the new vehicle limited warranty will be extended to cover 50% of the repair or replacement of the turbocharger by an authorized volkswagen dealer for 8.5 years or 85,000 miles, whichever occurs first, from the vehicle’s in-service date..
Specialist: Independent pre-purchase inspection
Records to request: Service records showing this system was inspected or repaired
The link and text carry only the car and non-sensitive context, never price, risk, or VIN.
Your shortlist (saved on this device)
Full evidence
Every conclusion above traces to one of these source records.
Source recordEvidence: Limited confidence
The records describe a problem worth checking before purchase.
“Volkswagen corporate deployed a mandatory over-the-air (OTA) software update to the MIB3 infotainment system. The update failed mid-installation, entirely bricking the J794 information module. This failure completely disabled vital driver information systems, including the digital dash compass, all audio alerts, and driver notification tones while the vehicle is in motion. This represents an immediate, manufacturer-initiated distraction and safety hazard that disables cabin instrumentation.”
The records describe a problem worth checking before purchase.
“Shifting vehicle into reverse, turns of back up camera, then shifting into drive camera remains on for a set period of time, if shifted back into reverse as camera turns off, camera will not come back on. Android Auto was being used.”
The records describe a problem worth checking before purchase.
“Since January of 2024, I been having issues with this vehicle. Check engine light came on after 3 day of purchase I was told it needs to be reset. From there vehicle emissions valve failed, N80 valve, electronic module and now fuel injection”
The records describe a problem worth checking before purchase.
“Backup camera has been having problems with blacking out or not working upon activation. I informed the service advisor who did not investigate the problem and said "VW should be coming out with something about it because there has been a lot of issues with them." I have no received anything regarding this officially from VW.”
The records describe a problem worth checking before purchase.
“What system component failed or malfunctioned? Is it available for inspection upon request? The car boards are left inoperative. If the entire car loses power Don't grab the car How was your safety or the safety of others put at risk? I'm driving down the road and suddenly the car no longer works. It doesn't start and the drivers behind me have to avoid me. On many occasions I have had to leave the car on while I run errands because I have had to ask for help to turn it on, so I don't turn it off because I don't know if it will turn on again. And this is a dangerous practice since they can steal my car and what I have inside since I have to leave it on. Has the problem been reproduced or confirmed by an independent dealer or service center? Every time I bought it and took it to the dealer, they indicated a different fault. At first they indicated that it was the electrical part and they made changes to it. Then apparently it was the battery but it was not safe. They have taken it apart several times but have not been able to fix it, since each time it seems to have a different error. The last scan showed a ground short circuit. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I have always taken the vehicle to the dealer who sold it to me. Were there warning lights, messages or other symptoms of the problem before the failure and when did they first appear? The first time he took it was because the dashboard went out, the electrical part was left not working. If you are unsure, simply indicate UNKNOWN and provide your best assessment of the incident and cause in your description.”
The records describe a problem worth checking before purchase.
“EPC light comes on and vehicle starts losing power while driving, you lose all acceleration. Check engine light has also illuminated I have taken in to have repairs done on this same issue 4 times in a span of owing this car for 7 months, this vehicle has become unreliable and a safety hazard while driving. They have replaced battery replaced ignition coils replaced EVAP valve reset my computer software updated my computers. I have spent a ton of money on this car for a repair that is unrepairable. And it currently sits in the VW dealership shop again because it is become a safety hazard to drive with myself let alone putting my child's life at risk driving on highways.”
The records describe a problem worth checking before purchase.
“Starting in 2022 at 16,000 miles this vehicle has been to dealership 8 times for check engine light related to the EVAP. Multiple repairs have been done and still same issue. VW does not seem interested in properly addressing this problem.”
The records describe a problem worth checking before purchase.
“I had 10 miles to empty so I stopped at the gas station and I pulled the lever to open the door to the tank and it gave an error message saying it couldn’t refuel and the door wouldn’t open. I tried forever to get the door opened and it wouldn’t open. I made it home and tried the next day at a gas station near my house and it did the same thing. Luckily I was able to make it back home. We were finally able to get it to open and I was able to fill the tank up. When it was time to put gas in again, the same thing happened. I was stuck at home with a [XXX]. If I had an emergency, I couldn’t go anywhere because I was unable to put gas in the car. I called VW to see if there was a recall because it’s a safety issue and she told me that there wasn’t a recall and there’s also no troubleshooting so she was sorry there was nothing they could do. This is a known issue to the VW dealership so I know this is known to VW headquarters. The lack of help is concerning. I’m scared I’m going to get stranded on the highway and we’re unable to go on a trip or anything because of this. My husband has a 2023 Jetta and it’s doing the same thing. I called the dealership to quote me a price to fix it, but they refuse to quote me anything because they said they have to look at it first which will cost me $100 just for them to look at it. I can’t get it fixed without a ballpark estimate. Something needs to be done!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”
The records describe a problem worth checking before purchase.
“The vehicle does not allow me to fill the fuel tank without the gas pump constantly cutting off within a few seconds of actuating the handle. This forces me to repeatedly actuate the handle until I can get a reasonable amount of fuel into the tank. Since the cut-off sensing is not working the fuel sometimes spills out of the filler neck creating an unsafe situation. The dealer has informed me the fuel tank needs to be replaced and there is no recall on the vehicle that covers this issue. I'm over the 50,000 mile warranty so that won't cover it either. The fuel tank has been on backorder for two months (last I heard I am eighth in line) so it seems to the tank is defective. There is no warning lamp in the dash. It seems to me the manufacturer should cover this.”
“While traveling at the posted speed limit and approaching a signalized intersection, I attempted to brake for stopped traffic ahead. The vehicle did not decelerate as expected, and the automatic emergency braking/forward collision mitigation system did not activate or provide any braking assistance. Additionally, no forward collision warning or audible/visual alert was provided prior to impact. A red warning indicator illuminated immediately before the collision; however, there was insufficient time to take additional evasive action. As a result, my vehicle rear-ended the vehicle stopped in front of me. The apparent failure of the braking assistance and forward collision warning systems placed both myself and the occupants of the other vehicle at risk, resulting in a motor vehicle collision. The vehicle is available for inspection upon request. The cause of the malfunction has not yet been confirmed by a dealer or independent repair facility (UNKNOWN). The vehicle has been inspected by law enforcement and insurance representatives as part of the accident investigation. Prior to the incident, I had not observed any warning lamps, messages, or symptoms indicating a problem with the braking or forward collision systems. The only warning observed was the red indicator light that appeared immediately before the collision.”
“Vehicle Information: Year: 2021 Make: Volkswagen Model: Jetta Date of Purchase: March 2022 Approximate Mileage at Time of Incident: 25,000 miles --- NATURE OF COMPLAINT: I am filing this complaint regarding premature and dangerous rear brake pad and rotor wear on my 2021 Volkswagen Jetta, purchased new in March 2022. At approximately 25,000 miles — well below any reasonable expectation of normal brake wear — I was informed by a service technician that my rear brake pads required immediate replacement due to excessive wear. The front brakes showed no comparable wear, which is inconsistent with normal braking patterns and strongly suggests a manufacturing or design defect. SAFETY CONCERN: Premature rear brake failure at such low mileage presents a serious safety hazard. Degraded braking performance increases stopping distances and reduces driver control, particularly in emergency situations. I was given no prior warning indicators or alerts from the vehicle's onboard systems before being advised the brakes were critically worn. This lack of advance warning compounds the safety risk. SUPPORTING EVIDENCE OF A KNOWN DEFECT: This is not an isolated incident. Volkswagen has already acknowledged premature rear brake pad wear as a systemic issue in 2020–2023 Jetta vehicles by issuing a Rear Brake Pad Limited Warranty Extension, extending coverage from the standard 1 year/12,000 miles to 2 years/24,000 miles. Despite this acknowledgment, Volkswagen has refused to provide adequate and lasting remedy to affected owners, and many consumers — including myself — have been denied reimbursement or further assistance after the extended warranty window expired. Notably, my vehicle reached 25,000 miles just outside the extended warranty coverage limit, yet exhibits the exact defect the warranty extension was designed to address. Multiple complaints filed with NHTSA and reported on consumer safety platforms describe the identical pattern.”
“I took my car into dealer at 20,000 miles. They told me rear brake pads and rotors needed to be replaced. At that time, they were replaced under warranty. I took my car into dealer at 34,000 miles for regular service and was told rear brake pads and rotors needed to be replaced. Pads were at 3%, service associate warned me about driving on the highway. I took my car to another location and mechanic for a second opinion and was told "rear brake pads approx. 2mm remaining friction material, and brake rotors are overheated & scored. Not knowing that my rear brakes had worn down to this level in 14,000 miles put myself and other drivers at risk. I had no warning nor did I experience any symptoms in my brakes until I took it in for regular service.”
“The rear brake pads on my 2021 Volkswagen Jetta have worn out prematurely twice by 20,000 miles. The first replacement occurred at only 8,006 miles in April 2023. At that time, Volkswagen acknowledged the problem and provided “goodwill” coverage of 50% since my vehicle was only one month outside of the Rear Brake Pad Limited Warranty Extension. Now at approximately 20,846 miles in September 2025, the rear pads have worn out again and required replacement. Volkswagen has refused to provide any assistance this time. Normally, front brake pads wear faster than the rear. In this case, the rear pads are failing far earlier than expected, which creates a potential safety issue since brake performance is being compromised at very low mileage. Volkswagen has already acknowledged this defect by issuing the warranty extension for 2020–2023 Jettas, but coverage expired by time, not mileage, leaving owners like me with repeated failures and no support. When I raised the issue with my dealership, they suggested that the premature wear is due to the emergency brake always being engaged when the car is parked. This explanation does not make sense, since pads do not normally wear when the car is stationary. The fact that VW created a warranty extension for this exact problem shows this is a design defect, not a misuse issue. This issue has been confirmed by a Volkswagen dealer and independent service centers, and is well-documented among other owners. If the pads continue to wear this quickly, it poses a recurring safety risk and results in abnormally high repair costs for a critical safety component. I am reporting this so NHTSA is aware that the defect continues to affect owners even beyond the limited warranty extension and goodwill offers, and that a long-term solution is needed.”
“On steep hills the car automatically holds the brake for a predetermined amount of time, I believe 2.5 to 3 sec. I have a manual transmission car and when its time to move the brake assist won't release no matter what until the time interval is satisfied. The problem this creates is a stall issue. Its hard to coordinate when to depress the clutch and give gas. Too early and you lead to premature clutch wear or clutch overheating. Too late and the car stalls and you have to restart it. This is very because now you have to restart the car and can cause an accident.”
“Under 20,000 miles, but over 1 year old (leased new february 12, 2021). VW dealership and secondary party reported rear brake pads and rotors were worn down to 1mm and that the car was unsafe to drive. This cost $500 to repair and I had to pay it for a car that was just over 1 year old. The dealership wanted to charge double to replace. The brakes are only warrantied for 1 year, and because most don't hit 20k miles for a year, they know that the parts are unsafe and will wear down at 20,000 miles (as reported by many many others for the 2021 VW Jetta). I have receipts of inspection and for part replacement by Brakes Plus. There were NO warnings, just the tires squeaking when the weather got cold in December. Also, ABS issues - car stalled twice in the middle of a busy street in the first 6 months of use.”
“Went in for service appointment at 27000 miles. I was told rear brake pads needed replacing. Upon questioning this as I have NEVER had to replace a set of brake pads with such little miles, and I am not a hard braker, the service advisor stated that VW extended to warranty for the brake pads to 2 years, 24,000 miles. VW claims to have lower cost maintance than other car brands. They also never sent me a notice on this brake issue, and they are supposed to perform a multi-point inspection with each service appointment, which they failed to do at my prior service appointment or else this issue would have been caught and remedied. The brakes have been working as normal, making no noise. I would have not known they were worn down to 1mm like the service advisor told me until it resulted in catastrophic failure leading to a crash and possibly death.”
The records describe a possible crash, fire, injury, or loss of control.
“Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.
Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.”
The records describe a possible crash, fire, injury, or loss of control.
“Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Volkswagen Tiguan Long Wheelbase and Jetta vehicles. Bolts may be missing from the front seat tracks.
The seat can move front and back without restriction if bolts are missing, increasing the risk of injury during a crash.
Volkswagen will notify owners, and dealers will inspect the front seat tracks and, as necessary, install the bolts, free of charge. The recall began February 18, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72L6.”
The records describe a possible crash, fire, injury, or loss of control.
“Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Jetta and Jetta GLI vehicles. The air bag control module was welded in the incorrect position.
Incorrect positioning of the air bag control module can cause the vehicle's air bags to deploy improperly during a crash, increasing the risk of injury. Additionally, the vehicle's air bags can deploy unintentionally, increasing the risk of a crash.
Dealers will replace the air bag control module, free of charge. Owner notification letters were mailed on January 28, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69CK.”
The records describe a possible crash, fire, injury, or loss of control.
“Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Dealers will update the infotainment software, free of charge. Owner notification letters are expected to be mailed September 16, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 91DV.”
The records describe a problem worth checking before purchase.
“The Rear Brake Pad Limited Warranty Extension has been revised to include model year 2025 for Certain Volkswagen Jetta and Certain Volkswagen Taos vehicles.”
The records describe a problem worth checking before purchase.
“The Rear Brake Pad Limited Warranty Extension has been revised to include model year 2025 for Certain Volkswagen Jetta and Certain Volkswagen Taos vehicles.”
The records describe a problem worth checking before purchase.
“The Rear Brake Pad Limited Warranty Extension has been revised to include model year 2025 for Certain Volkswagen Jetta and Certain Volkswagen Taos vehicles.”
The records describe a problem worth checking before purchase.
“For applicable Settlement Class Vehicles, the New Vehicle Limited Warranty will be extended to cover 50% of the repair or replacement of the Turbocharger by an authorized Volkswagen Dealer for 8.5 years or 85,000 miles, whichever occurs first, from the vehicle’s in-service date.”
The records describe a problem worth checking before purchase.
“For applicable Settlement Class Vehicles, the New Vehicle Limited Warranty will be extended to cover 50% of the repair or replacement of the Turbocharger by an authorized Volkswagen Dealer for 8.5 years or 85,000 miles, whichever occurs first, from the vehicle’s in-service date.”
The records describe a problem worth checking before purchase.
“For applicable Settlement Class Vehicles, the New Vehicle Limited Warranty will be extended to cover 50% of the repair or replacement of the Turbocharger by an authorized Volkswagen Dealer for 8.5 years or 85,000 miles, whichever occurs first, from the vehicle’s in-service date.”
